happy frog - it glue · dynamics crm 2015 - microsoft locations san francisco - hq hf-det-ad04...

IT Glue Demo

Happy Frog

Runbook Summary

Asset Type # Records # Expired Assets # Expiring in 90 days

Locations 4 - -

Contacts 9 - -

Configurations 47 6 2

Documents 154 - -

Domains 6 0 0

Passwords 48 - -

SSL Certificates 4 0 2

Application 6 - -

File Sharings 7 - -

Backup 5 1 1

Licensing 9 5 0

LAN 5 - -

Active Directory 1 - -

Email 1 - -

Printing 1 - -

Internet/WAN 4 - -

Sales/Finance 1 - -

Voice/PBX 1 - -

Wireless 3 - -

Security Group 6 - -

Fixed Line 1 - -

Virtualization 1 - -

Office 365 1 - -

IT Glue Demo | Happy Frog

Created: Nov 2, 2017 - 10:49 pm

1

https://demo.itglue.com/1013

Remote Access 1 - -

Vendor 8 - -

Security 1 - -

Site Summary 1 - -

End-of-Life Date 2 2 0

Document Tracker 2 1 0

Mobile Device 2 2 0

Photo Attachment 1 - -

Agreement Tracker 1 0 0

Voice Platform 1 0 0

File Sharing Permision Group 2 - -

Wireless Controller 1 - -

IT Environment Compliance 2 - -

Internal DNS 1 - -

Asset Type # Records # Expired Assets # Expiring in 90 days

Important ContactsJackie Tilds [email protected]

John Morgan [email protected]

Robert Storts [email protected]


Created: Nov 2, 2017 - 10:49 pm

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mailto:[email protected]



4

4

6

10

33

193

203

214

219

219

223

226

229

233

237

238

239

240

242

243

244

246

247

248

249

250

251

253

254

255

256

257

258

259

260

262

263

264

266

Contents

Core Assets

Locations

Contacts

Configurations

Documents

Domains

Passwords

SSL Certificates

Apps & Services

Application

File Sharings

Backup

Licensing

LAN

Active Directory

Email

Printing

Internet/WAN

Sales/Finance

Voice/PBX

Wireless

Security Group

Fixed Line

Virtualization

Office 365

Remote Access

Vendor

Security

Site Summary

End-of-Life Date

Document Tracker

Mobile Device

Photo Attachment

Agreement Tracker

Voice Platform

File Sharing Permision Group

Wireless Controller

IT Environment Compliance

Internal DNS


Created: Nov 2, 2017 - 10:49 pm

3

Core Assets

Embedded Passwords

Door PIN

Username

Password ********

URL

Locations Core Assets

Detroit - Finance Primary location �

Address:

2014 E Madison Street

Ste 400

Seattle

Washington, United States

98122

Open in Google Maps

Phone:

3131782000

Fax:

3131782002

Updated with ConnectWise:

Nov 2, 2017 - 10:03 pm

Security Access:

All users with access to Happy Frog

Detroit - Billing Primary location �

Address:

P.O. Box 527

Address 2

Detroit

Michigan, United States

92344-0527

Open in Google Maps

Phone:

18001782000


Jan 26, 2017 - 6:13 pm

Security Access:



Created: Nov 2, 2017 - 10:49 pm

4

https://demo.itglue.com/1013/locations/1202

http://maps.google.com/?q=2014+E+Madison+Street%2C+Ste+400%2C+Seattle%2C+Washington%2C+United+States%2C+98122


http://maps.google.com/?q=P.O.+Box+527%2C+Address+2%2C+Detroit%2C+Michigan%2C+United+States%2C+92344-0527

https://demo.itglue.com/1013/passwords/3678

https://318jud367y2743qanus941sz-wpengine.netdna-ssl.com/wp-content/uploads/images/h323_subs/group_registration.png

https://318jud367y2743qanus941sz-wpengine.netdna-ssl.com/wp-content/uploads/images/h323_subs/polycom_500_firewall.png

https://318jud367y2743qanus941sz-wpengine.netdna-ssl.com/wp-content/uploads/images/h323_subs/h323_directory/Group500.png

Attachments

IT_Glue_Banner.jpg

Related Items

Contacts

Jackie Tilds

EMERG

Documents

CRM - connect to Outlook for the first time

San Francisco - HQ Primary location �

Address:

120 Kearny Sreet

San Francisco

California, United States

94108

Open in Google Maps

Phone:

4152132000

Fax:

4152132004

Notes:

OOO:


Nov 2, 2017 - 10:02 pm

Security Access:


Tampa - Sales Primary location �

Address:

4910 W Waters Ave

Tampa

Florida, United States

33634

Open in Google Maps

Phone:

8134422000

Fax:

8134422004


Nov 2, 2017 - 10:02 pm

Security Access:


Locations Core Assets


Created: Nov 2, 2017 - 10:49 pm

5


http://maps.google.com/?q=120+Kearny+Sreet%2C+San+Francisco%2C+California%2C+United+States%2C+94108

https://demo.itglue.com/1013/contacts/7408

https://demo.itglue.com/DOC-1013-357


http://maps.google.com/?q=4910+W+Waters+Ave%2C+Tampa%2C+Florida%2C+United+States%2C+33634

Related Items

Passwords

Workstation Local Admin

Contacts Core Assets

Amanda Fletcher End User Important �

Title:

Sales Associate

Location:

Tampa - Sales

Email :

[email protected]

Direct Phone :

(813) 555-3030 ext. 1042

Cell Phone :

(813) 244-3434


Apr 13, 2017 - 10:13 pm

Security Access:


Hugo Valdez End User Important �

Title:

Sales Manager

Location:

Tampa - Sales

Email :

[email protected]

Direct Phone :

(813) 555-6765


Apr 13, 2017 - 10:12 pm

Security Access:



Created: Nov 2, 2017 - 10:49 pm

6








Attachments

IT_Glue_Logo_Small.png

Screen_Shot_2017-06-13_at_2.32.52_PM.png

Embedded Passwords

Jackie's Email

Username [email protected]

Password ********

URL www.gmail.com

Jackie's AD Password

Username Jackie

Password ********

URL

Related Items

Documents

After hours support process (NEEDS UPDATING)

How to install a Cisco router

Assets

Sage 50 2016 - Sage

Configurations

HF-SF-VAD01

Passwords

AD Password

Jackie Tilds Decision Maker Important �

Title:

Controller

Location:

Detroit - Finance

Email :

[email protected]

Direct Phone :

(313) 555-2015

Direct Phone :

123456

Notes:

Please only contact Jackie after 9am


Nov 2, 2017 - 10:03 pm

Security Access:


John Edmonds Champions Important �

Title:

Jr. Accountant/Onsite Support

Location:

San Francisco - HQ

Email :

[email protected]

Home Phone :

(628) 555-2142


Apr 13, 2017 - 10:19 pm

Security Access:


Contacts Core Assets


Created: Nov 2, 2017 - 10:49 pm

7








https://demo.itglue.com/1013/assets/records/3259

https://demo.itglue.com/1013/configurations/1451877





Embedded Passwords

Canon C2230 Admin Web Interface

Username admin

Password ********

URL http://10.0.0.18

Related Items

Documents

How to configure Crashplan

Contacts

Jackie Tilds

Configurations Core Assets

Canon Image Runner C2230 Active Printer

Model:

C2230 Canon

Serial No.:

77161551

Location:

San Francisco - HQ

Contact:

Robert Storts

Purchased:

March 12, 2104

Notes:

Central comms room, requires account code for each department - print audits


Nov 2, 2017 - 10:02 pm

Security Access:


HF-DATTO-SE5000 Active Datto

Model:

SE5000 Datto

Serial No.:

45DGFRT

Location:

San Francisco - HQ

Installed:

October 10, 2016

IPs:

10.10.2.50 Primary ETH0

Hostname:

HF-DATTO-SE5000

MAC Address:

AE-34-FE-56-23-11

Default Gateway:

192.168.0.254

OS:

Ubuntu 16.10

Purchased:

October 10, 2016

Expiration:

October 10, 2019

Security Access:



Created: Nov 2, 2017 - 10:49 pm

10









Attachments

hqdefault.jpg

P2000_G3_san.pdf

Related Items

Contacts

Jackie Tilds

Passwords

Office 365 Admin

Assets

Dynamics CRM 2015 - Microsoft

Locations

San Francisco - HQ

HF-DET-AD04 Active Managed Server

Model:

Poweredge R720 Dell

Serial No.:

FR554H

Location:

Detroit - Finance

Contact:

John Wilson

IPs:

10.40.2.202 Primary LAN

https://10.40.2.201

192.168.1.250 Management Port

https://192.168.1.250:9443

Hostname:

HF-DET-AD04

Default Gateway:

10.40.2.254

OS:

Windows Server 2008 R2

Expiration:

December 6, 2017

Notes:

TEST NOTES


Nov 2, 2017 - 10:02 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

11








Related Items

Documents

How to login via RMM

Assets

Technical

Contacts

John Wilson

HF-DET-FS04 Active Managed Server

Model:

Poweredge R720 Dell

Serial No.:

FG775T

Location:

Detroit - Finance

Contact:

John Wilson

IPs:


Hostname:

HF-DET-FS04

Default Gateway:

10.40.2.254

OS:

Windows Server 2008 R2

Purchased:

September 29, 2017

Expiration:

September 4, 2018


Nov 2, 2017 - 10:02 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

12







Embedded Passwords

DET-FW01 Admin

Username admin

Password ********

URL http://10.40.2.254

Related Items

Documents

How to connect to the Happy Frog Switch

HF-DET-FW01 Active Firewall

Model:

ASA5500 Cisco

Serial No.:

411551553221

Location:

Detroit - Finance

Contact:

Jackie Tilds

Installed:

September 23, 2015

Physical position:

Comms room - 4th Floor

IPs:


Hostname:

HF-DET-FW01

MAC Address:

00a0923c54a2

Expiration:

March 23, 2017

ConnectWise

Firewall Name:

some info

Firewall Number:

more data


Nov 2, 2017 - 10:02 pm

Security Access:


HF-DET-PH01 Active Handset

Model:

VVX 300 Polycom

Location:

Detroit - Finance

Contact:

Jackie Tilds

Notes:

Ext 305

Security Access:




Created: Nov 2, 2017 - 10:49 pm

13









Related Items

Contacts

Jackie Tilds

HF-DET-SW01 Active Switch

Serial No.:

FR554H

Asset Tag:

3e23e

Location:

Detroit - Finance

Contact:

Robert Storts

IPs:

10.40.2.241 Primary

Default Gateway:

10.40.2.100

Expiration:

February 27, 2018


Nov 2, 2017 - 10:02 pm

Security Access:


HF-DET-SW02 Active Switch

Model:

ASA5500 Cisco

Serial No.:

FR554H

Asset Tag:

87f8e

Location:

Detroit - Finance

Contact:

Robert Storts

IPs:

10.40.2.242 Primary

Expiration:

February 27, 2018


Nov 2, 2017 - 10:02 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

14








Related Items

Configurations

HF-TAM-FS03

port 6

Contacts

Jackie Tilds

HF-DET-WAP01 Active Wireless Access Point

Model:

MX80 Meraki

Serial No.:

3856264556

Location:

Detroit - Finance

IPs:

10.40.2.231 Primary

Hostname:

HF-DET-WAP01

ConnectWise

Configuration Question:

!@kla;s@!# Wifi Password


Nov 2, 2017 - 10:02 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

15





Documents Index

Documents Core Assets

� *** IT GLUE LIBRARY ***

� 1.2 Knowledge and Configuration Management

� 09-2 Service Asset and Configuration Management

� 09-3 Examples of Service Assets

� 09-4 Significance of the CMDB

� 12-2 Knowledge Management

� 00-2 Key Definitions

� 12-6 Improving the Knowledge Base

� 09-5 Example: CI Record

� 09-6 Investigating CMDB Discrepancies

� 09-8 Adding New CMDB Relationships

� 09-7 Which Data to Load First

� 12-3 What is an SKMS?

� 12-4 SKMS, CMDB, and KIDB - What is the Difference?

� 12-5 Data, Information, Knowledge and Wisdom

� 00-1 READ ME

� 1.3 Service Level Management

� 14-3 Response and Resolution Times

� 14-2 Service Level Management

� 14-4 Monitoring Service Level Targets


� 00-1 READ ME

� 1.1 Blueprint for a Successful Service Desk

� 02-1 Ticket Initiation

� 02-4 Ticket Queues (Ticket Triage)

� 02-2 Ticket Classification (Ticket Triage)

� 04-4 Investigative and Diagnostic Tools

� 03-1 Process SOP: Moves, Adds, and Changes

� 04-5 Escalation Rules

� 02-3 Ticket Prioritization (Ticket Triage)


� 05-1 Process SOP: Problem Management

� 05-3 Problem Management Planning

� 05-4 Known Issue Database

� 05-5 Problem Tickets

� 00-3 Roles & Responsibilities

� 04-2 Role SOP: Inbound Call Handling

� 01-1 Introduction to MSP Software Tools

� 04-1 Process SOP: Incident Management

� 05-6 Problem Management Implementation Checklist

� 06-1 Process SOP: Mitigating IT Risks

� 01-2 Service Desk Process Flow

� 05-2 Role SOP: Investigating the Root Cause

� 02-5 Dispatch versus Pull

� 04-3 Major Incident Checklist

� 08-1 Change Management

� 10-1 Continual Service Improvement (CSI)

� 14-1 Service Level Management


Created: Nov 2, 2017 - 10:49 pm

33

� 11-1 Event Management

� 09-1 Configuration Management

� 13-1 Report Management

� 12-1 Knowledge Management

� 07-1 Access Management

� 00-1 READ ME

� 1.5 Optimization

� 15-4 Outsourcing FAQ

� 15-2 Staffing Level Optimization

� 15-5 Employee Performance Optimization

� 15-6 Technology Optimization

� 15-3 Standardizing the Technology Stack

� 15-1 Service Desk Structure Optimization

� 00-1 READ ME

� 1.4 Service Reporting and Continual Improvement

� 10-2 Continual Service Improvement (CSI)

� 10-5 CSI 7 Step Improvement Process

� 13-2 Service Reporting

� 13-5 Health Check Report Example

� 13-4 Continual Improvement Register Example

� 13-3 Examples of Performance Metrics

� 10-3 Maturity Assessment Model

� 10-4 Getting Started with KPIs

� 00-1 READ ME


� 1.6 Change Management

� 00-3 Roles & Responsibilities

� 08-3 Process SOP: Change Management

� 08-2 Examples of Changes


� 00-1 READ ME

� 08-4 Change Classification Checklist

� Successful Service Desk

� New Document

� >Inbox

� How to renew the Exchange SSL certificate

� How to speed up your computer

� ADSI Edit

� How to contact AT&T for support

� Install Active Directory on Windows Server 2012

� Administration

� Agreements

� Forms

� Managed Services Agreement - 2014

� Licensing

� >Inbox

� PRODCAT - customers having issues connecting

� How to renew the Exchange SSL certificate

� ADSI Edit

� How to contact AT&T for support

� Client Notes

� SOP on Reset



Created: Nov 2, 2017 - 10:49 pm

34

� Configuration Details

� Server Setup Details - HF-SF-EXCH01

� What is DFS?

� Assign User Rights to a Group in AD

� COPIL

� Finance

� ABC Contract

� Knowledge Base

� Diagrams & Photos

� Server Room (Photos)

� Network Closet - 1st Floor (Photos)

� Vendor Management

� Sage

� Updating Sage 50 Accounting

� Microsoft

� Updating Microsoft Dynamics CRM 2013

� Microsoft Support & Escalation Process

� Cisco

� How to install a Cisco router

� Outlook and Exchange

� OUTLOOK - connectivity issues

� Office 365 Licensing

� How to reboot the Exchange server properly

� OUTLOOK - create initial profile

� OUTLOOK - install CRM 2013 add-in

� How to set up email on your iPhone

� Troubleshooting

� APP - How to install Quickbooks at Happy Frog

� Policies & Procedures (e.g. Scope)

� Policies & Procedures (e.g. Scope)

� VoIP Documentation

� Broadsoft Mobile Setup

� Voice Disaster Recovery Plan

� Broadsoft New User Setup

� CRM - default views are blank

� CRM - connect to Outlook for the first time

� Extra CRM Reference Material

� CRM - crashing

� CRM - views showing out of date information

� SERVER - Hyper-V Setup Information

� CRM - uninstall Dynamics CRM

� How to configure Crashplan

� Bridgeworks - architecture summary

� Datto - activating snapshot locally

� PRINTER - Set up HP LaserJet on a Mac

� Datto_SIRIS_install_guide_(Sample_Doc_import)

� Importing documents (HTML, Word, or Confluence)

� Procédure firewall

� Pointslocal Doc for Michael

� Policies

� Acceptable Use Policy

� Processes



Created: Nov 2, 2017 - 10:49 pm

35

� Operations

� Escalation process

� Marketing

� After hours support process (NEEDS UPDATING)

� USER - create - HF

� How to login via RMM

� USER - decommission - HF

� How to connect to the Happy Frog Switch

� Deploy workstation

� Physical set up

� USER - IT Request Form - Happy Frog

� After Hours Access - San Francisco HQ

� Troubleshooting LAN/WAN Connectivity

� ACCOUNT - Salesforce - set up

� Internal KB: Failover Instructions for AT&T

� SERVER - Restart Exchange (HF-SF-EXCH01)

� New Document

� YouTube - uploading media & recordings

� New Document

� Datto - Performing A Local File Restore

� Projects

� Active

� Office365 Migration

� Completed

� Strategy

� Strategic Technology Review - 2014-Q2

� Technology Roadmap - 2014-Q2

� Steps to Reboot a Mac

� Quickbooks - Receiving Payments

� How to login via RMM

� Physical set up

� OUTLOOK - install CRM 2013 add-in

� Extra CRM Reference Material

� How to connect to the Happy Frog Switch

� New Document

� iPad Reset

� Apple USB-C cables failure

� Jason's Demise

� New Document

� Install a New Windows Server 2012 Active Directory Forest (Level 200)

� New Document

� New Document

� New Document



Created: Nov 2, 2017 - 10:49 pm

36

Related Items

Contacts

Jackie Tilds

Documents / iPad Reset

iPad Reset

Restore your iPhone, iPad, or iPod to factory settingsA factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS or iPod software.

Get your device ready1. Check that you have the latest version of iTunes on your Mac or PC. If you can't access a computer and your device still works, you can erase and restore

your device without a computer.

2. If you want to save the information on your iPhone, iPad, or iPod, make a backup.

3. Go to Settings > [your name] > iCloud, then turn off Find My iPhone. For an unresponsive device or one that won't turn on, learn what to do. If you forgot

your passcode, get help.

External Image

Restore your device to factory settings1. Open iTunes on your Mac or PC. If you can't access a computer and your device still works, you can erase and restore your device without a computer.

2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.

3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.

4. Select your iPhone, iPad, or iPod when it appears in iTunes. For an unresponsive device or one that won't turn on, learn what to do. Or get help if your

device doesn't appear in iTunes.

5. In the Summary panel, click Restore [device].

External Image

6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.

External Image

7. After your device restores to factory settings, it restarts. Now you can set it up as new.

Security Access:




Created: Nov 2, 2017 - 10:49 pm

37

https://demo.itglue.com/1013/documents


https://support.apple.com/kb/ht201352





https://support.apple.com/library/content/dam/edam/applecare/images/en_US/mac_apps/itunes/divider.png






https://support.apple.com/library/content/dam/edam/applecare/images/en_US/mac_apps/itunes/macos-itunes12-7-device-summary-restore.jpg

https://support.apple.com/library/content/dam/edam/applecare/images/en_US/mac_apps/itunes/macos-itunes12-7-confirm-factory-restore.jpg


Documents / Apple USB-C cables failure

Apple USB-C cables failure

A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result,

your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.

Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that

were sold as a standalone accessory.

For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new

cable by the end of February 2016.

All other eligible MacBook owners should use the replacement process below to receive a new USB-C charge cable.

Identifying an affected cableAffected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text.

See images below.

Affected cable External Image

Redesigned cable External Image

Replacement ProcessPlease choose one of the options below to receive a new USB-C charge cable. We will need your MacBook serial number to verify eligibility for this program.

Learn how to find your serial number here.

Find an Apple Retail Store. Genius Bar reservation recommended.

Find an Apple Authorized Service Provider.

Contact Apple Support.

Additional InformationThis worldwide Apple program does not extend the standard warranty coverage of the MacBook.

If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.

The program covers the affected USB-C charge cables until June 8, 2018.

Security Access:


Documents / Jason's Demise

Jason's Demise

External Source

External Source

Security Access:




Created: Nov 2, 2017 - 10:49 pm

38



https://www.apple.com/support/assets/images/products/usbc-chargecable/affected_cable.png

https://www.apple.com/support/assets/images/products/usbc-chargecable/redesigned_cable.png

https://support.apple.com/en-ca/HT204356



https://www.youtube.com/embed/mc1Vm0k_e0M

https://www.youtube.com/embed/r59rak5tW6I?rel=0

same first class citizenship for an IT Professional that an API grants to developers. As cloud-based computing becomes ubiquitous, Windows PowerShell also

finally brings the ability to remotely administer a server, where a computer with no graphical interface has the same management capabilities as one with a

monitor and mouse.

A veteran AD DS administrator should find their previous knowledge highly relevant. A beginning administrator will find a far shallower learning curve.

Technical Overview

What You Should Know Before You BeginThis topic assumes familiarity with previous releases of Active Directory Domain Services, and does not provide foundational detail around their purpose and

functionality. For more information about AD DS, see the TechNet Portal pages linked below:

Active Directory Domain Services for Windows Server 2008 R2

Active Directory Domain Services for Windows Server 2008

Windows Server Technical Reference

Functional DescriptionsAD DS Role Installation

External Image

Active Directory Domain Services installation uses Server Manager and Windows PowerShell, like all other server roles and features in Windows Server 2012.

The Dcpromo.exe program no longer provides GUI configuration options.

You use a graphical wizard in Server Manager or the ServerManager module for Windows PowerShell in both local and remote installations. By running multiple

instances of those wizards or cmdlets and targeting different servers, you can deploy AD DS to multiple domain controllers simultaneously, all from one single

console. Although these new features are not backwards compatible with Windows Server 2008 R2 or earlier operating systems, you can also still use the

Dism.exe application introduced in Windows Server 2008 R2 for local role installation from the classic command-line.

External Image

AD DS Role Configuration

External Image

Active Directory Domain Services configuration " previously known as DCPROMO " is a now a discrete operation from role installation. After installing the AD DS

role, an administrator configures the server as a domain controller using a separate wizard within Server Manager or using the ADDSDeployment Windows

PowerShell module.

AD DS role configuration builds on twelve years of field experience and now configures domain controllers based on the most recent Microsoft best practices.

For example, Domain Name System and Global Catalogs install by default on every domain controller.

The Server Manager AD DS configuration wizard merges many individual dialogs into fewer prompts and no longer hides settings in an "advanced" mode. The

entire promotion process is in one expanding dialog box during installation. The wizard and the ADDSDeployment Windows PowerShell module show you

notable changes and security concerns, with links to further information.

The Dcpromo.exe remains in Windows Server 2012 for command-line unattended installations only, and no longer runs the graphical installation wizard. It is

highly recommended that you discontinue use of Dcpromo.exe for unattended installs and replace it with the ADDSDeployment module, as the now-deprecated

executable will not be included in the next version of Windows.

These new features are not backwards compatible to Windows Server 2008 R2 or older operating systems.

External Image

Important

Dcpromo.exe no longer contains a graphical wizard and no longer installs role or feature binaries. Attempting to run Dcpromo.exe from the Explorer shell

returns:

"The Active Directory Domain Services Installation Wizard is relocated in Server Manager. For more information, see https://go.microsoft.com/fwlink/?

LinkId=220921."

Attempting to run Dcpromo.exe /unattend still installs the binaries, as in previous operating systems, but warns:

"The dcpromo unattended operation is replaced by the ADDSDeployment module for Windows PowerShell. For more information,

see https://go.microsoft.com/fwlink/?LinkId=220924."

Windows Server 2012 deprecates dcpromo.exe and it will not be included with future versions of Windows, nor will it receive further enhancements in this

operating system. Administrators should discontinue its use and switch to the supported Windows PowerShell modules if they wish to create domain



Created: Nov 2, 2017 - 10:49 pm

40

https://technet.microsoft.com/library/dd378801(WS.10).aspx

https://technet.microsoft.com/library/dd378891(WS.10).aspx

https://technet.microsoft.com/library/cc739127(WS.10).aspx

https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/deploy/media/install-a-new-windows-server-2012-active-directory-forest--level-200-/adds_smi_selectserverroles.gif

https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/deploy/media/install-a-new-windows-server-2012-active-directory-forest--level-200-/adds_psaddwindowsfeature.png

https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/deploy/media/install-a-new-windows-server-2012-active-directory-forest--level-200-/adds_smi_deploymentconfiguration_forest.gif

https://docs.microsoft.com/en-us/windows-server/identity/ad-ds/deploy/media/install-a-new-windows-server-2012-active-directory-forest--level-200-/adds_psinstalladdsforest.png

https://go.microsoft.com/fwlink/?LinkId=220921

https://go.microsoft.com/fwlink/?LinkId=220924

Documents / Knowledge Base / Diagrams & Photos / Server Room (Photos)

Server Room (Photos)

Security Access:


Documents / Knowledge Base / Diagrams & Photos / Network Closet - 1st Floor (Photos)

Network Closet - 1st Floor (Photos)

This document has no content or has not been published yet.

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https://demo.itglue.com/1013/document_folders/177







Security Access:

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Finance

Must be in this group

Documents / >Inbox / ADSI Edit

ADSI Edit

ADSI Edit (adsiedit.msc)Updated: April 25, 2012

Applies To: Windows SBS 2008, Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2, Windows

Server 2008, Windows Server 2008 R2, Windows Server 2012

Active Directory® Service Interfaces Editor (ADSI Edit) is a Lightweight Directory Access Protocol (LDAP) editor that you can use to manage objects and

attributes in Active Directory. ADSI Edit (adsiedit.msc) provides a view of every object and attribute in an Active Directory forest. You can use ADSI Edit to query,

view, and edit attributes that are not exposed through other Active Directory Microsoft Management Console (MMC) snap-ins: Active Directory Users and

Computers, Active Directory Sites and Services, Active Directory Domains and Trusts, and Active Directory Schema.

This topic includes the following sections:

Installing ADSI Edit

Using ADSI Edit

Adding ADSI Edit to MMC

Missing Commands

Other Topics with ADSI Edit Usage Scenarios

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http://technet.microsoft.com/en-ca/library/cc773354(v=ws.10).aspx#BKMK_InstallingADSIEdit

http://technet.microsoft.com/en-ca/library/cc773354(v=ws.10).aspx#BKMK_UsingADSIEdit

http://technet.microsoft.com/en-ca/library/cc773354(v=ws.10).aspx#BKMK_AddingADSIEdit

http://technet.microsoft.com/en-ca/library/cc773354(v=ws.10).aspx#BKMK_MissingCommands

http://technet.microsoft.com/en-ca/library/cc773354(v=ws.10).aspx#BKMK_ADSIEditUsage

Embedded Passwords

PIN for AT&T Support

Username admin

Password ********

URL

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AT&T - DET Ethernet

Contacts

Jackie Tilds

Documents / >Inbox / How to contact AT&T for support

How to contact AT&T for support

Pre-RequisitesThis is important stuff.

Call

(9 minutes)

1.

Fix the issue

(12 minutes)

2.

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Install Active Directory on Windows Server 2012

Open the Server Manager from the task bar

(1 minute)

1.

From the Server Manager Dashboard, select Add roles and features

(5 minutes)

2.

Select Role-based or features-based installation from the Installation Type screen and click Next3.



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Attachments

license_file.lic

Related Items

Passwords

AD Password

Contacts

Jackie Tilds

Configurations

HF-DET-AD04

Assets

corp.happyfrog.local

(2 minutes)

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Related Items

Documents

CRM - views showing out of date information

if you see out of date

CRM - connection to server fails

Updating Microsoft Dynamics CRM 2013

also good for new install

Passwords

Active Directory

Trusted domain to HF

Documents / Knowledge Base / CRM - default views are blank

CRM - default views are blank

Using Outlook plugin, default views show no information

Relaunch Outlook, confirm connection and login

(1 minute)

1.

Click on My Accounts, ensure populated2.

If still blank, reinstall client (Updating Microsoft Dynamics CRM 2013 )3.

Configure views to user's requirements and pin as default.

(7 minutes)

4.

Always worth restarting PC at this point to ensure caches' are reloaded5.

Create subfolders as required

(4 minutes)

6.

You know that big button on the bottom. Don't hit it, bad things happen

(1 minute)

7.

Check web interface also logs in https://crm.happyfrog.com

(1 minute)

8.

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Documents / Knowledge Base / CRM - connect to Outlook for the first time


SUMMARY: this is what you need for CRM access in Outlook

Download Add-In

Configure Outlook

Making the CRM views your own

browse to \\happyfrog.com\software\CRM2013.msi (login to App Server - tagged)

(7 minutes)

1.

Run installer with default config

(2 minutes)

2.

Open Outlook

Should now be prompted automatically for CRM details

If not, click on Add-Ins in menu bar, and select Connect

(5 minutes)

3.

Server: app01.corp.happyfrog.com

us: [firstinitial][lastname]

pw: [AD account password]

(1 minute)

1.

If you get an error like this, please raise a support ticket with Kraken Techs2.

Make sure you connect to AD01 to activate a field

(2 minutes)

1.

Pin custom views as client requires and filter/sort2.



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Attachments

DashboardScreenshot.PNG

Test_doc.docx

Embedded Passwords

Default CRM shared sign on

Username user-crm

Password ********

URL

(7 minutes)

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Created: Nov 2, 2017 - 10:49 pm

60


Contents

1 Introduction

2 Prerequisites

3 Installing the Device

4 Configuring Backups

5 Configuring the Datto for backups

1. IntroductionThis document is to provide the MSP and its staff with a template for standard installation of a Datto SIRIS device utilising best practise recommended from

Datto.

2. Prerequisites

All prerequisites for installation of the Datto device and the agents are listed below.

3. Installing the Device1. Unpack the SIRIS device from the packaging, connecting the device with the power cables provided.

2. Connect the device to the local network via the primary NIC (each form factor has a different location, see images below).

Mini-ITX Tower (models: SL250, SL500, SL1000)

1. AC Power Connection 110/220v

2. Video Out (VGA)

3. USB 2.0

4. Primary NIC: Internet (Required)

5. Secondary NIC



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MicroATX Tower (Models: S500, S1000, SL2000 and SL3000)


2. Video Out (VGA/DVI)

3. USB 2.0


5. Secondary NIC

2U Rackmount (Models: S2000, S3000, SL5000, SL10000, S5000, S10000, S20000)



3. USB 2.0


5. Secondary NIC

6. Third & Forth NIC

7. IPMI Port

4U Rackmount (Models: S40000)



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3. USB 2.0


5. Secondary NIC

6. Third & Forth NIC

7. IPMI Port

8. Rear Hot Swap Bays

3. Power on the device and connect to the device by opening any browser and typing: device.dattobackup.com

a. A local mouse and keyboard can be used to directly connect to the device

4. The Welcome to SIRIS page will be displayed, fill out the necessary field and select ‘ Register Appliance’.

a. TCP Ports 22, 80 and 443 are required for outbound communication .

4. Configuring Backups

1. Prerequisites for installing the ShadowSnap agent on the target machine

Ports 139 and 25566 are open for local area network connections

Ensure proper health of volumes to be protected by running Disk Defrag and chkdsk/r.

Remove all other backup software from the target machine to ensure no VSS conflicts occur

Ensure that Volume Shadow Copy is not running

There is an active internet connection

2. Once all prerequisites have been met, obtain the ShadowSnap agent from one of two sources:

1. a. Open a web browser and go to shadowsnap.com and download the .exe file



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1. b. Access the SIRIS interface from the target machine and download the agent by selecting the icon for ‘Download ShadowSnap’

3. After the agent has installed a reboot will be required of the target machine.

4. Return to the Datto SIRIS interface to continue configuration of the backups.

5. Configuring the Datto for backups

1. After the ShadowSnap agent has been successfully installed, log in to the SIRIS interface. Click on ‘Add a New Agent’

2. Enter the IP address of the system that you want to protect, the ‘Protect’ button will turn green when the interface detects a valid IP associated with the

SIRIS agent.

3. To begin the first backup select ‘Start a Backup’, the backup will begin and the status can be viewed to see the status of the backup.

4. Once the first backup completes successfully you can select ‘Configure Agent Settings’ or ‘Manage Recovery Points’.



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Attachments

Datto_SIRIS_install_guide_(Sample_Doc_import).docx

Attachments

Importing_documents_(HTML__Word__or_Confluence)_–_IT_Glue_Knowledge_Base.pdf

1. a. Each agent can be configured with the following settings:

• Backup Interval

• Offsite Synchronisation Interval

• Backup Schedule

• Backup Retention

• Offsite Retention

• Backup Engine Options

• Secure File Restore & Export

• Screenshot Verification

• Weekly Backup Report

• Critical Error Alerts

• Warning Notices

• Log Digests

• Volume Level Backup Control

• VSS Writer Exclusion

• Share Compatibility Mode

• Write Caching

• Virtualisation Storage Controller

• Virtualisation Network Controller

• Virtualisation Core Components

• Snapshot Timeout

• Force Differential Merge

• Repair Agent Communications

5. Once the agent has been configured successfully, review the retention of data and configure alerts.

6. Important. Please set up all alerts for each individual backup job to be forwarded to your helpdesk backup alert email address.

Jack Silver HF-DET-AD04

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Importing documents (HTML, Word, or Confluence)

This document has no content or has not been published yet.

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Sage 50 Accounting 2013

Documents / Knowledge Base / Pointslocal Doc for Michael

Pointslocal Doc for Michael

Pointslocal APIThe Pointslocal API is a RESTful API that drives a number of services including admin and widgets.

Request Parameters (POST/PUT/DELETE only)

api_key string - Your application's API key. This is required for some GET requests and all POST/PUT/DELETE requests

token string - Paramaterized request token. Not required if session ID is supplied.

Request Parameters

date_format string - An alternate date format. Unless specified, dates will be returned in YYYY-MM-DD format. Date and time format defaults can be

overridden in the admin. See Configuration for more.

time_format string - An alternate time format. Unless specified, dates will be in 24:MM format

format enum - Accepts xml or json with the latter being the default

count int - Number of results per page to return

page int - Page of results to return (index = page * count)

sort_by string - Response field or parameter to use to sort results

sort_order enum - Accepts asc or desc . Default: desc

field_map json - Allows you to change the response fields to match a schema. As an example, if a response includes title in each item, you can replace that

with name by supplying a URL-encoded field_map={"title":"name"} parameter. The field map can also be set globally per publication under Admin :: Publications

:: Settings

Response Parameters

items array - All GET requests will return responses in an items array, even if only one record is impacted or requested

pages int - Returns the number of pages available for current query

Setting default parameters, overrides and mappings

It is possible to set - from admin - default values for API requests and conversions that will allow parameters to be

mapped. This is typically done for backwards compatibility with an existing API, but should be used with caution as it

can produce unexpected effects for those using the API who are unfamiliar with these settings. For more, see Setting

API Defaults

Here is a Cat Video

External Source

Next Previous

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Documents / Knowledge Base / Vendor Management / Sage / Updating Sage 50 Accounting

Updating Sage 50 Accounting

Do this and that.

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http://pointslocal.readthedocs.io/en/latest/admin_configuration/

http://pointslocal.readthedocs.io/en/latest/advanced_api_defaults/

https://www.youtube.com/embed/cbP2N1BQdYc

http://pointslocal.readthedocs.io/en/latest/images/

http://pointslocal.readthedocs.io/en/latest/admin_redirects/







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Microsoft Dynamics CRM 2015

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Documents / Knowledge Base / Vendor Management / Microsoft / Updating Microsoft Dynamics CRM 2013

Updating Microsoft Dynamics CRM 2013

Here would be the proper steps/procedure to update the app.

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Documents / Knowledge Base / Vendor Management / Microsoft / Microsoft Support & Escalation Process

Microsoft Support & Escalation Process

Don't bother! :)

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Documents / Knowledge Base / Vendor Management / Cisco / How to install a Cisco router


OverviewUnbox the router

(120 minutes)

1.

Configure it

(600 minutes)

2.

Install it

(1200 minutes)

3.

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Process overview

ProcedureS

t

e

p

What Hap

pensDescription

Who is Resp

onsible

1Service req

uested

Examples:

password resets

application support

requests for information

new workstation installs

account changes

Such requests can be made directly (email/phone) or through the web, such as a web form that's used to request a wor

kstation, accounts, and access rights whenever someone is hired.

Client

2Ticket crea

tedThe service desk receives the request and creates a ticket in a PSA or ticketing system.

Front-line or

managemen

t position

3Ticket triag

ed

The ticket is prioritized and key ticket fields updated.

If you allow your technicians to pull tickets from a queue, they will need to do the initial triaging on pulled tickets.

Note: Services are available according to the terms of your managed services agreements. If a request is not supported,

follow your internal practices for determining how to respond to unsupported requests.

Front-line or

managemen

t position

4Ticket assi

gned

Technician experience levels may fall into different tiers. Typically, tier 1 technicians will process the majority of request

s for moves/adds/changes.

Other factors to consider when assigning tickets:

Expertise - Assign phone system related requests to the technician who has handled more phone system assignments.

Access to technology and information - Make sure the technician has the required software/hardware, system permiss

ions, and knowledge base access.

Availability - Use the ticketing system and electronic calendars to check on workload and availability.

Front-line or

managemen

t position

5

Required in

formation

gathered

The first thing the technician will need to do is determine whether there is enough information to start working on the tic

ket and follow up with the client as needed.

If the client doesn't respond to an information or authorization request, the technician sends 2-3 reminders. The

ticketing system should have an auto-close option if the client hasn't responded after a certain number of days.

Technician



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6Request

approved

Certain requests require approval.

For access requests, the service desk must validate the request by asking two questions:

is the user requesting access who they say they are?

follow your internal security practices

tickets arriving via the ticketing system may authenticate the user if it requires a user name and password

do they have authorization to access the requested service?

consult with a pre-defined list of approvers that has been formally signed off on by the client

Sensitive requests require a change management process with senior management to get changes approved before wo

rk can continue.

An example is a request to give a block of IP addresses to a vendor working with the client. This will effectively change t

he network environment.

Refer to the change management process (coming soon) for more information.

Technician

7Request fu

lfilled

The actual activity/activities will depend on the nature of the request.

If a purchasing decision is needed, the request should go through an account manager or other specialized role, to sour

ce the required components and get the client's purchasing approval. When the ordered components arrive, a ticket will

be assigned to the service desk for the installation.

Technician

8Ticket clos

ed

Record any final items and mark the ticket completed.

The ticket owner should check that the client is satisfied with the outcome before the ticket closes.

The client should also receive an email that asks them to rate their experience.

Ticket Owne

r

Business rulesAll staff must receive training on the workflow for handling unsupported (out of scope of the managed service agreement) and sensitive requests.

All moves/adds/changes must be tracked using tickets.

All client and internal correspondence related to the request must be recorded in the ticket.

Each time the ticket is worked on, the status and categorization must be reviewed and updated.

All escalations to on-site support must be approved by the service desk manager.

All moves/adds/changes are prioritized as a P3 (or lower).

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Documents / *** IT GLUE LIBRARY *** / 1.1 Blueprint for a Successful Service Desk / 04-5 Escalation Rules

04-5 Escalation Rules

Escalation hierarchyYou may have defined escalation levels in the form of an escalation ladder, for example:

Tier 1 Technicians

Tier 2 Technicians

Tier 3 Technicians

On-site Support

Service Desk Manager (decision point)

Generally speaking, first-line support is provided by tier 1 technicians, second-line support provided by tier 2 technicians, and third-line support provided by tier 3

technicians. The smaller the organization, the fewer tiers you may have.

Note that issues can be escalated to a particular level within the hierarchy, when needed. For example, a tier 1 technician can immediately escalate to the

service desk manager if the technician knows they lack the administrative permissions needed to fix a P1 incident.

The service desk manager is escalated to when there is a decision to be made. The decision point could also be an account manager depending on the

decision and your structure. The purpose of having a decision point is to address the issue with the client. Typically, this is a conversation with the client about

making a purchasing decision, such as replacing a device or ordering a part, in order to continue resolving the issue.



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Escalation triggersTo escalate a ticket to a higher-tiered technician, there needs to be rules or guidelines that define the escalation triggers.

A large number of tickets will start with a tier 1 technician. In many cases, the tier 1 technician can resolve the request given the right amount of time. However,

in this business, the amount of time you have is dictated by many factors including SLAs.

Normally, the escalation between the levels of the hierarchy are triggered by some combination of:

time trigger - the ticket wasn't completed within some pre-determined timeframe that's within the target resolution time defined by the SLA.

complexity or severity - complex or severe incidents will require more expertise and authority and may be immediately escalated.

Other possible triggers:

client satisfaction - the decision to escalate may be based on client satisfaction issues.

external vendor - the ticket needs to be escalated to an external vendor.

administrator privileges - the ticket needs to be escalated to someone with admin level access.

Example: Incident escalation map

Important: Make sure your tier 1 staff know the amount of time they can spend on a ticket before asking for help or passing the issue to the service desk

manager for re-assignment. As soon as it becomes clear that they are not able to resolve the issue (e.g. 15 minutes have passed with no resolution plan), the

ticket must be escalated.

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Documents / *** IT GLUE LIBRARY *** / 1.1 Blueprint for a Successful Service Desk / 02-3 Ticket Prioritization (Ticket Triage)

02-3 Ticket Prioritization (Ticket Triage)

This document describes ticket prioritization, which is a ticket triage activity.

Assigning the correct priority to a ticket is essential in determining appropriate incident escalations.

When prioritizing tickets, two factors must be considered:

Urgency - a measure of how quickly a resolution of the incident is required.

Impact - a measure of the extent of the incident and of the potential damage caused by the incident before resolution.

Urgency Category TableThe following table defines categories of urgency. However, these definitions may be massaged to suit the type of organization.

Category Description



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High (H)

Damage caused by the incident increases quickly

Return to business as usual (BAU) is highly time-sensitive

Minor incidents can be prevented from becoming a major incident by acting immediately

Medium (M) Damaged caused by the incident increases considerably over time

Low (L)

Damage caused by the incident only marginally increases over time

Return to BAU is not time-sensitive

Impact TableThe following table defines categories of impact. However, these definitions may be massaged to suit the type of organization.

Category Description

High (H)

Incidents with extreme impact to business, or an excessive disruption of service, for example:

Large numbers or percentage of users can't work, such as when the network or a server is down

Small numbers of users can't work, but the impact to the business is extremely high (for example, CEO down)

The financial impact of the incident is likely to be high (for example $10,000)

The damage to the reputation of the business is likely to be high

Medium (M)

A moderate number of staff are affected and/or not able to do their job properly

A moderate number of customers are affected and/or inconvenienced is come way

Medium financial impact (for example, greater than $1,000, but less than $10,000)

The damage to the reputation of the business is likely to be moderate

Low (L)

A minimal number of staff are affected and/or able to deliver an acceptable service but requires extra effort

A minimal number of customers are affected and/or inconvenienced but not in a significant way

The financial impact of the incident is likely to be low (for example, less than $1,000)

The damage to the reputation of the business is likely to be minimal

Incident Priority ClassesThe incident priority matrix is used to define priority classes. Priority is a combination of urgency and impact.

Priority Cod

e

Descriptio

n

Target Response Ti

me

Target Resolution Ti

me

1 High Immediate 1 Hour

2 Medium 1 Hour 8 Hours

3 Low 4 Hour 24 Hours

Times shown in the chart above are examples only and may be changed to suit your business requirements.

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Documents / *** IT GLUE LIBRARY *** / 1.1 Blueprint for a Successful Service Desk / 00-2 Key Definitions

00-2 Key Definitions

The following are key terms within the service desk function.



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The goal of incident management is to restore normal service operation within SLA limits and as quickly as possible using workarounds or solutions.

Out of scopeIf it's a request for new or altered services

then it's the responsibility of the moves/adds/changes process

If the cause of a recoccuring issue needs to be investigated at the same time

then the root cause analysis is the responsibility of the problem management process

Process overview

Note

Major incidents are strongly supported by the problem management and change management processes. Change management is coming soon.

ProcedureS

t

e

p

What

Happe

ns

DescriptionWho is Responsib

le

1

Incide

nt rep

orted

Someone identifies and reports an incident.

Examples of incidents:

system-down (server issue)

network issues

automatic alert

printer not printing

service failing

application bug

Clients, technician

s, 3rd parties, mon

itoring tools

2

Ticket

create

d

The service desk receives the report and creates a ticket in a PSA or ticketing system. Service Desk

3Ticket

triaged

The incident is triaged (prioritizing and updating key ticket fields) to assist whoever works on the ticket in taking swift a

nd effective action.

The assignment of priority is especially important, as it will determine how quickly the issue will be resolved. Major inci

dents cause serious interruptions of business activities and must be solved with greater urgency. The priority assignm

ent should consider:

1. How quickly does the service need to be restored?

2. What is the business impact of the incident? In most cases, a user who can't log in to a minor system due to a f

orgotten password will be a lower priority than a server that crashes at the start of the business day.

Service Desk



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Documents / *** IT GLUE LIBRARY *** / 1.4 Service Reporting and Continual Improvement / 10-2 Continual Service Improvement (CSI)

10-2 Continual Service Improvement (CSI)

Continual service improvement (CSI) is a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement

efforts. This means paying attention to what’s working and what could work better. It is an ongoing activity and benefits from a culture of continuous

improvement.

Continual service improvement activitiesAlthough using metrics to decide on improvements is recommended, continual service improvement can also be done as a very light process. Here are the key

things that you would need to do:

Develop a way to register improvementsYou need a continual improvement register to identify potential improvements. Everyone should be allowed to identify opportunities to improve the end-to-end

performance of services and/or processes.

The continual improvement register allows you to capture everyone's suggestions so that you can compare them and choose the improvements with the best

ROI. The continual improvement register also enables you to track the status of outstanding improvement actions, to ensure they make progress.

Improvement initiatives are either:

internal initiatives, for example, to improve processes or make better use of resources, or

initiatives that require the client's input, for example, if some of the agreed services are found to be outdated or inadequate.

Regularly assess performanceYou could do this yourself or you could get external consultants to help you.

The output can include benchmarks against industry norms and best practices that you can use to help identify improvement opportunities.

Regular meetings may be held to discuss the following:

Health Checks. Conduct reviews to identify weaknesses that should be addressed, such as areas where SLAs are not reached. You may want to produce a

report on each service or process that is the subject of a health check. For an example of such a report, see Health Check Report Example.

Benchmarking. Evaluate service and processes in relation to comparable organizations to identify shortcomings in order to develop plans for improvement.

Audits. Perform audits to certify process compliance with certain standards or regulatory requirements.

Maturity Assessments. Evaluate service and processes in relation to best practices to identify shortcomings in order to develop plans for improvement. For

more information, see Maturity Assessment Model.

Define what to improveDevelop a defined improvement plan based on the results of the above activities. Track these initiatives in the CSI register.

Some improvements will require major changes and it may be a long time before they can be implemented. Any "quick wins" should be implemented and

communicated as soon as possible to show progress and gain support. Make sure there is support for all parties involved in both managing and improving

processes, to ensure that coordination is seamless.

Monitor progressThe following metrics can be used to show the progress of improvement initiatives.

Number of health checks, benchmarkings, maturity assessments, and audits carried out.

Number of improvements completed.

Number of weaknesses identified by health checks.

Number of improvement initiatives that resulted from identifying weaknesses.

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Documents / *** IT GLUE LIBRARY *** / 1.4 Service Reporting and Continual Improvement / 10-5 CSI 7 Step Improvement Process

10-5 CSI 7 Step Improvement Process

This is one of the key pillars of continual service improvement according to ITIL. Continual service improvement uses a wide range of metrics as input in



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identifying improvement opportunities. It uses the following 7-step process to guide how data is collected and used.

Identify the strategy for improvement.

The vision of the business (the strategy, goals, and objectives) will feed into this step. Focus on what you need to measure and why you need to measure it.

The questions you should be asking: What critical success factor am I trying to achieve? What are the existing and future business requirements? This step

is about positioning yourself for the future and setting the stage for improvement.

See Getting Started with KPIs for help.

1.

Define the metrics to focus on.

Determine what can be measured and how, based on what your existing tools and resource capabilities are.

Existing reporting may feed into this step. If reports, dashboards, etc. already exist, make sure they have a purpose and are being used in a meaningful way.

See Service Reporting for more information.

2.

Gather the data.

Data may be gathered through new monitoring procedures with the goal of quality improvement. Monitoring should focus on identifying points at which it

would be possible to achieve improvement. At this point, the data is raw and no conclusions are drawn.

3.

Process the data.

Process the data into packaged information that makes sense and can be analyzed by the target audience. The goal is to process data from multiple

sources into an apples and apples comparison.

For more information, see Service Reporting.

4.

Analyze the data.

Use the data to identify service gaps, trends, and the impact on business. This may involve identifying new service level requirements, IT capabilities

(identified through service design), and available budgets.

Reviewing trends over a period of time is an important aspect of this step. How did we do this month compared to last month, this quarter compared to last

quarter, this year compared to last year?

For example, a metric might be the number of tickets resolved in a day, a week, a month, etc. This information can be analyzed over time to identify trends.

If the trend is that less and less tickets are being resolved over a specific time period, further analysis may be need to determine why. This leads to changes

to reverse the downward trend.

5.

Present the data.

Present your information in a useful and understandable manner. It’s also important to conduct QA on your reports—make sure they are accurate and clean.

6.

Implement continual service improvement.

The last step is to implement the things that are needed for improvement.

After that's done, go back to step one and start the process all over again.

7.



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DNS Records

WHOIS Info

Domains Core Assets

google.com

A Records: 172.217.3.206

AAAA Records: 2607:F8B0:400A:800::200E

MX Records: 40 alt3.aspmx.l.google.com

50 alt4.aspmx.l.google.com

10 aspmx.l.google.com



NS Records: ns3.google.com

ns4.google.com

ns1.google.com

ns2.google.com

TXT Records: v=spf1 include:_spf.google.com ~all

SOA Records: origin ns2.google.com

mail addr dns-admin.google.com

serial 174273839

refresh 900

retry 900

expire 1800

minimum 1800

Registrar: MarkMonitor Inc.

Expires: Sep 14, 2020 almost 3 years

Created: Sep 15, 1997

Updated: Nov 2, 2017

Raw WHOIS: Domain Name: GOOGLE.COM

Registry Domain ID: 2138514_DOMAIN_COM-VRSN

Registrar WHOIS Server: whois.markmonitor.com

Registrar URL: http://www.markmonitor.com

Updated Date: 2011-07-20T16:55:31Z

Creation Date: 1997-09-15T04:00:00Z

Registry Expiry Date: 2020-09-14T04:00:00Z

Registrar: MarkMonitor Inc.

Registrar IANA ID: 292

Registrar Abuse Contact Email: [email protected]

Registrar Abuse Contact Phone: +1.2083895740

Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

Domain Status: serverDeleteProhibited https://icann.org/epp#serverDeleteProhibited

Domain Status: serverTransferProhibited https://icann.org/epp#serverTransferProhibited

Domain Status: serverUpdateProhibited https://icann.org/epp#serverUpdateProhibited

Name Server: NS1.GOOGLE.COM




Created: Nov 2, 2017 - 10:49 pm

193

https://demo.itglue.com/1013/domains/209398

http://www.markmonitor.com


https://icann.org/epp#clientDeleteProhibited

https://icann.org/epp#clientTransferProhibited

https://icann.org/epp#clientUpdateProhibited

https://icann.org/epp#serverDeleteProhibited

https://icann.org/epp#serverTransferProhibited

https://icann.org/epp#serverUpdateProhibited

Related Items

Configurations

HF-SF-VAPP01

Contacts

Jackie Tilds

DNS Records

WHOIS Info


DNSSEC: unsigned

URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/

>>> Last update of whois database: 2017-11-01T07:00:54Z <) Whois database is provided by VeriSign for

information purposes only, and to assist persons in obtaining information

about or related to a domain name registration record. VeriSign does not

guarantee its accuracy. By submitting a Whois query, you agree to abide

by the following terms of use: You agree that you may use this Data only

for lawful purposes and that under no circumstances will you use this Data

to: (1) allow, enable, or otherwise support the transmission of mass

unsolicited, commercial advertising or solicitations via e-mail, telephone,

or facsimile; or (2) enable high volume, automated, electronic processes

that apply to VeriSign (or its computer systems). The compilation,

repackaging, dissemination or other use of this Data is expressly

prohibited without the prior written consent of VeriSign. You agree not to

use electronic processes that are automated and high-volume to access or

query the Whois database except as reasonably necessary to register

domain names or modify existing registrations. VeriSign reserves the right

to restrict your access to the Whois database in its sole discretion to ensure

operational stability. VeriSign may restrict or terminate your access to the

Whois database for failure to abide by these terms of use. VeriSign

reserves the right to modify these terms at any time.

The Registry database contains ONLY .COM, .NET, .EDU domains and

Registrars.

Last updated Nov 1, 2017 - 7:01 am

Security Access:


happyfrog.com

A Records: 74.220.207.180

MX Records: 0 happyfrog.com

NS Records: ns2.hostmonster.com

ns1.hostmonster.com

TXT Records: v=spf1 +a +mx +ip4:74.220.207.180 ?all

SOA Records: origin ns1.hostmonster.com

mail addr root.host180.hostmonster.com

serial 2014072602

refresh 86400

retry 7200

expire 3600000

minimum 3600000

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

194

https://www.icann.org/wicf/




Related Items

Passwords

GoDaddy Admin

Configurations

HF-SF-EXCH01

Registrar: Tucows Domains Inc.

Expires: Feb 14, 2018 3 months

Created: Feb 13, 1996


Raw WHOIS: Domain Name: HAPPYFROG.COM


Registrar WHOIS Server: whois.tucows.com

Registrar URL: http://www.tucowsdomains.com

Updated Date: 2017-01-16T05:02:13Z



Registrar: Tucows Domains Inc.


Registrar Abuse Contact Email:

Registrar Abuse Contact Phone:



Name Server: NS1.HOSTMONSTER.COM

Name Server: NS2.HOSTMONSTER.COM

DNSSEC: unsigned






















Registrars.


Security Access:


itglue.com

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

195

http://www.tucowsdomains.com







DNS Records

WHOIS Info

A Records: 52.218.192.19



10 aspmx2.googlemail.com

10 aspmx3.googlemail.com


NS Records: ns-1692.awsdns-19.co.uk

ns-331.awsdns-41.com

ns-564.awsdns-06.net

ns-1523.awsdns-62.org

TXT Records: status-page-domain-verification=rptk2lm7s2z3

v=spf1 a mx include:_spf.google.com include:stspg-customer.com include:mail.zendesk.com ~all

MS=ms17408126

SOA Records: origin ns-564.awsdns-06.net

mail addr awsdns-hostmaster.amazon.com

serial 1

refresh 7200

retry 900

expire 1209600

minimum 1209600

Registrar: GoDaddy.com, LLC

Expires: Apr 21, 2026 over 8 years

Created: Jan 16, 2010


Raw WHOIS: Domain Name: ITGLUE.COM


Registrar WHOIS Server: whois.godaddy.com

Registrar URL: http://www.godaddy.com

Updated Date: 2017-04-04T14:37:37Z






Registrar Abuse Contact Phone: 480-624-2505


Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited



Name Server: NS-1523.AWSDNS-62.ORG

Name Server: NS-1692.AWSDNS-19.CO.UK

Name Server: NS-331.AWSDNS-41.COM

Name Server: NS-564.AWSDNS-06.NET

DNSSEC: unsigned






Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

196

http://www.godaddy.com



https://icann.org/epp#clientRenewProhibited




DNS Records

WHOIS Info

















Registrars.


Security Access:


itsaexpert.com

A Records: 104.27.150.48

104.27.151.48

AAAA Records: 2400:CB00:2048:1::681B:9730

2400:CB00:2048:1::681B:9630

MX Records: 0 itsaexpert-com.mail.protection.outlook.com

NS Records: bill.ns.cloudflare.com

lisa.ns.cloudflare.com

TXT Records: v=spf1 include:spf.protection.outlook.com -all

google-site-verification=9ONMHpJlkeCnqHInnk_HO6atg7GYLTpt-gsjED2pXW4

cisco-ci-domain-verification=22e0d1bb596ad507a17e215baae21d489daad100bca9d505f5c471e85ea5c835

MS=ms33338941

SOA Records: origin bill.ns.cloudflare.com

mail addr dns.cloudflare.com

serial 2025728938

refresh 10000

retry 2400

expire 604800

minimum 604800

Registrar: Google Inc.

Expires: Apr 4, 2018 5 months

Created: Apr 4, 2017


Raw WHOIS: Domain Name: ITSAEXPERT.COM

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

197


DNS Records


Registrar WHOIS Server: whois.google.com

Registrar URL: http://domains.google.com

Updated Date: 2017-09-17T04:27:08Z



Registrar: Google Inc.



Registrar Abuse Contact Phone: +1.8772376466

Domain Status: ok https://icann.org/epp#ok

Name Server: BILL.NS.CLOUDFLARE.COM

Name Server: LISA.NS.CLOUDFLARE.COM

DNSSEC: unsigned






















Registrars.


Security Access:


metistechnology.com

A Records: 75.119.205.116

MX Records: 20 us-smtp-inbound-2.mimecast.com

10 us-smtp-inbound-1.mimecast.com

NS Records: ns45.domaincontrol.com

ns46.domaincontrol.com

TXT Records: v=spf1 include:spf.protection.outlook.com include:_netblocks.mimecast.com ~all

0ed1fe018add39f5189dbc4a33845eafd1676bbc9d

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

198

http://domains.google.com


https://icann.org/epp#ok



WHOIS Info

SOA Records: origin ns45.domaincontrol.com

mail addr dns.jomax.net

serial 2017072400

refresh 28800

retry 7200

expire 604800

minimum 604800


Expires: Nov 10, 2022 about 5 years

Created: Nov 10, 2012


Raw WHOIS: Domain Name: METISTECHNOLOGY.COM


Registrar WHOIS Server: whois.godaddy.com

Registrar URL: http://www.godaddy.com

Updated Date: 2013-04-17T15:06:25Z






Registrar Abuse Contact Phone: 480-624-2505


Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited



Name Server: NS45.DOMAINCONTROL.COM

Name Server: NS46.DOMAINCONTROL.COM

DNSSEC: unsigned






















Registrars.


Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

199




https://icann.org/epp#clientRenewProhibited




DNS Records

WHOIS Info

Security Access:


wesolveproblems.co

A Records: 104.24.113.140

104.24.112.140






NS Records: igor.ns.cloudflare.com

gina.ns.cloudflare.com

TXT Records: ppkey-a58ca7d30f7d8e4d08e1227e5c2e3e37

v=spf1 include:pepipost.net ip4:45.35.46.250 include:_spf.google.com ~all

SOA Records: origin gina.ns.cloudflare.com

mail addr dns.cloudflare.com

serial 2026056801

refresh 10000

retry 2400

expire 604800

minimum 604800

Registrar: GODADDY.COM, INC.

Expires: Feb 7, 2018 3 months

Created: Feb 8, 2015

Updated: Feb 8, 2017

Raw WHOIS: Domain Name: WESOLVEPROBLEMS.CO

Domain ID: D64752745-CO

Sponsoring Registrar: GODADDY.COM, INC.

Sponsoring Registrar IANA ID: 146

Registrar URL (registration services): www.godaddy.com

Domain Status: clientDeleteProhibited

Domain Status: clientRenewProhibited

Domain Status: clientTransferProhibited

Domain Status: clientUpdateProhibited

Registrant ID: CR187180733

Registrant Name: Registration Private

Registrant Organization: Domains By Proxy, LLC

Registrant Address1: DomainsByProxy.com

Registrant Address2: 14455 N. Hayden Road

Registrant City: Scottsdale

Registrant State/Province: Arizona

Registrant Postal Code: 85260

Registrant Country: United States

Registrant Country Code: US

Registrant Phone Number: +1.4806242599

Registrant Facsimile Number: +1.4806242598

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

200



Registrant Email: [email protected]

Administrative Contact ID: CR187180735

Administrative Contact Name: Registration Private

Administrative Contact Organization: Domains By Proxy, LLC

Administrative Contact Address1: DomainsByProxy.com

Administrative Contact Address2: 14455 N. Hayden Road

Administrative Contact City: Scottsdale

Administrative Contact State/Province: Arizona

Administrative Contact Postal Code: 85260

Administrative Contact Country: United States

Administrative Contact Country Code: US

Administrative Contact Phone Number: +1.4806242599

Administrative Contact Facsimile Number: +1.4806242598

Administrative Contact Email: [email protected]

Billing Contact ID: CR187180736

Billing Contact Name: Registration Private

Billing Contact Organization: Domains By Proxy, LLC

Billing Contact Address1: DomainsByProxy.com

Billing Contact Address2: 14455 N. Hayden Road

Billing Contact City: Scottsdale

Billing Contact State/Province: Arizona

Billing Contact Postal Code: 85260

Billing Contact Country: United States

Billing Contact Country Code: US

Billing Contact Phone Number: +1.4806242599

Billing Contact Facsimile Number: +1.4806242598

Billing Contact Email: [email protected]

Technical Contact ID: CR187180734

Technical Contact Name: Registration Private

Technical Contact Organization: Domains By Proxy, LLC

Technical Contact Address1: DomainsByProxy.com

Technical Contact Address2: 14455 N. Hayden Road

Technical Contact City: Scottsdale

Technical Contact State/Province: Arizona

Technical Contact Postal Code: 85260

Technical Contact Country: United States

Technical Contact Country Code: US

Technical Contact Phone Number: +1.4806242599

Technical Contact Facsimile Number: +1.4806242598

Technical Contact Email: [email protected]

Name Server: GINA.NS.CLOUDFLARE.COM

Name Server: IGOR.NS.CLOUDFLARE.COM

Created by Registrar: GODADDY.COM, INC.

Last Updated by Registrar: GODADDY.COM, INC.

Domain Registration Date: Sun Feb 08 07:02:57 GMT 2015

Domain Expiration Date: Wed Feb 07 23:59:59 GMT 2018

Domain Last Updated Date: Wed Feb 08 10:17:33 GMT 2017

DNSSEC: false

>>>> Whois database was last updated on: Thu Nov 02 21:22:11 GMT 2017 <<

.CO Internet, S.A.S., the Administrator for .CO, has collected this

information for the WHOIS database through Accredited Registrars.

This information is provided to you for informational purposes only

and is designed to assist persons in determining contents of a domain

name registration record in the .CO Internet registry database. .CO

Internet makes this information available to you "as is" and does not

guarantee its accuracy.

By submitting a WHOIS query, you agree that you will use this data

only for lawful purposes and that, under no circumstances will you

use this data: (1) to allow, enable, or otherwise support the transmission

of mass unsolicited, commercial advertising or solicitations via direct

mail, electronic mail, or by telephone; (2) in contravention of any

Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

201





applicable data and privacy protection laws; or (3) to enable high volume,

automated, electronic processes that apply to the registry (or its systems).

Compilation, repackaging, dissemination, or other use of the WHOIS

database in its entirety, or of a substantial portion thereof, is not allowed

without .CO Internet's prior written permission. .CO Internet reserves the

right to modify or change these conditions at any time without prior or

subsequent notification of any kind. By executing this query, in any manner

whatsoever, you agree to abide by these terms. In some limited cases,

domains that might appear as available in whois might not actually be

available as they could be already registered and the whois not yet updated

and/or they could be part of the Restricted list. In this cases, performing a

check through your Registrar's (EPP check) will give you the actual status

of the domain. Additionally, domains currently or previously used as

extensions in 3rd level domains will not be available for registration in the

2nd level. For example, org.co,mil.co,edu.co,com.co,net.co,nom.co,arts.co,

firm.co,info.co,int.co,web.co,rec.co,co.co.

NOTE: FAILURE TO LOCATE A RECORD IN THE WHOIS DATABASE IS NOT

INDICATIVE OF THE AVAILABILITY OF A DOMAIN NAME.

All domain names are subject to certain additional domain name registration

rules. For details, please visit our site at www.cointernet.co .

Last updated Nov 2, 2017 - 9:25 pm

Security Access:


Domains Core Assets


Created: Nov 2, 2017 - 10:49 pm

202

http://www.cointernet.co

Related Items

Contacts

Jackie Tilds

Main contact

Configurations

HF-DET-AD04

Related Items

Organizations

Microsoft

asdaf

Assets

Office Pro 2013 - Microsoft

Configurations

HF-SF-EXCH01

Passwords Core Assets

Workstation Local Admin Management

Username:

hf-admin

Password:

********

Password Changed:

Jun 21, 2017 - 9:44 pm

Notes:

xxx-xxx

Security Access:


Office 365 Admin Cloud Vendors

Username:

[email protected]

Password:

********

URL:

https://login.microsoftonline.com/

Password Changed:

Aug 24, 2017 - 12:34 am

Notes:

Admin account for all Office 365 users at Happy Frog.

Security Access:



Created: Nov 2, 2017 - 10:49 pm

203





https://login.microsoftonline.com/




Related Items

Assets


Network Summary 192.168.0.0/24

Contacts

Robert Storts

Jackie Tilds

Configurations

HF-SF-VAD01

HF-DET-AD04

Notes

AD Domain Admin Active Directory

Username:

admin-hf

Password:

********

Password Changed:

Apr 6, 2017 - 9:16 pm

Notes:

Domain Administrator credentials for all locations.

Security Access:


Super User Password for Dynamics

Application:


Username:

admin

Password:

********

URL:

http://1.2.3.4

Password Changed:

Nov 13, 2014 - 9:12 pm

Security Access:


PIN for AT&T Support

Document:


Username:

admin

Password:

********

Password Changed:

Nov 20, 2014 - 7:17 pm

Security Access:


Front Door

Document:


Password:

********

Password Changed:

Nov 21, 2014 - 4:34 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

204









https://demo.itglue.com/1013/assets/26-applications/records/37

http://1.2.3.4





Local Password

Document:


Username:

admin

Password:

********

Password Changed:

Dec 4, 2014 - 4:54 pm

Security Access:


AutoCAD Login

Licensing:

AutoCAD 2012 - Other

Username:

[email protected]

Password:

********

URL:

https://client.autocad360.com/

Password Changed:

Aug 24, 2017 - 1:10 am

Security Access:


Door PIN

Location:

Detroit - Billing

Password:

********

Password Changed:

Dec 8, 2014 - 9:32 pm

Security Access:


Pre-Shared Key

Wireless:

Detroit Office Wireless

Password:

********

Password Changed:

Jul 25, 2016 - 9:06 pm

Security Access:


Wi-Fi Management Password

Wireless: Username:

admin

Password:

********

Password Changed:

Aug 24, 2017 - 1:02 am

Security Access:




Created: Nov 2, 2017 - 10:49 pm

205




https://demo.itglue.com/1013/assets/29-licensing/records/3346

https://client.autocad360.com/




https://demo.itglue.com/1013/assets/250-wireless/records/1423


Related Items

Assets

Salesforce 24

Related Items

SSL Certificates

*.google.ca

SalesForce Admin Login

Application:

Salesforce 24

Username:

admin123

Password:

********

URL:

http://www.salesforce.com

Password Changed:

Dec 16, 2014 - 5:19 pm

Security Access:


VMware vSphere Login Management

Username:

admin

Password:

********

URL:

https://vmware.com

Password Changed:

Feb 10, 2017 - 6:49 pm

Security Access:


CCTV Management

Username:

21345

Password:

********

URL:

https://1.2.3.4

Password Changed:

Feb 13, 2015 - 3:21 pm

Security Access:


GoDaddy SSL Account Cloud Vendors

Username:

admin

Password:

********

URL:

https://godaddy.com

Password Changed:

Aug 1, 2017 - 7:08 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

206



http://www.salesforce.com



https://vmware.com


https://1.2.3.4


https://godaddy.com

https://demo.itglue.com/1013/ssl_certificates/23138

Related Items

Documents

After Hours Access - San Francisco HQ

Meraki Dashboard Login Cloud Vendors

Username:

admin

Password:

********

URL:

https://account.meraki.com/secure/login/dashb

oard_login

Password Changed:

Aug 23, 2017 - 11:09 pm

Notes:

Admin credentials for Happy Frog's Meraki account.

Security Access:


Restore Mode Apps

Active Directory:


Password:

********

Password Changed:

Sep 1, 2015 - 4:05 pm

Security Access:


Alarm Panel

Document:


Password:

********

Password Changed:

Sep 28, 2015 - 7:00 pm

Security Access:


Rapid Recovery Management

Backup:

Datto SF Servers

Username:

rapidrecovery-admin

Password:

********

URL:

http://quest.corp.happyfrog.local:5050

Password Changed:

Aug 24, 2017 - 1:19 am

Security Access:


Cluster Management

Virtualization:

San Francisco Hyper-V Cluster

Username:

hf-admin-hyperv

Password:

********

Password Changed:

Sep 29, 2015 - 8:11 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

207


https://account.meraki.com/secure/login/dashboard_login


https://demo.itglue.com/1013/assets/31-active-directory/records/39





https://demo.itglue.com/1013/assets/28-backup/records/36

http://quest.corp.happyfrog.local:5050


https://demo.itglue.com/1013/assets/518-virtualization/records/23255

Default CRM shared sign on

Document:


Username:

user-crm

Password:

********

Password Changed:

Aug 4, 2016 - 4:25 pm

Security Access:


iDRAC Minor Ones

Configuration:

HF-SF-EXCH01

Username:

root

Password:

********

URL:

http://10.200.2.201:4032

Password Changed:

Jul 12, 2017 - 7:42 pm

Security Access:


UPS management

Configuration:

HF-UPS-01

Username:

administrator

Password:

********

URL:

http://10.10.2.5:5020

Password Changed:

Dec 16, 2015 - 12:56 am

Security Access:


AT&T - Internet Account Services

Username:

[email protected]

Password:

********

URL:

https://www.att.com/ebiz/registration/home.jsp#

/login

Password Changed:

Jan 28, 2016 - 12:46 am

Security Access:


DET-FW01 Admin

Configuration:

HF-DET-FW01

Username:

admin

Password:

********

URL:

http://10.40.2.254

Password Changed:

Feb 18, 2016 - 7:52 pm

Security Access:




Created: Nov 2, 2017 - 10:49 pm

208





http://10.200.2.201:4032



http://10.10.2.5:5020


https://www.att.com/ebiz/registration/home.jsp#/login



http://10.40.2.254

Subject

Issuer

SSL Certificates Core Assets

*.facebook.com

Valid From: Dec 9, 2016

Valid Until: Jan 25, 2018

Signature Algorithm: sha256WithRSAEncryption

Common Name: *.facebook.com

Issued By: DigiCert SHA2 High Assurance Server CA

Organization: DigiCert Inc

Country: US

Certificate: -----BEGIN CERTIFICATE----- MIIH5DCCBsygAwIBAgIQDACZt9eJyfZmJjF+vOp8HDANBgkqhkiG9w0BAQsFADBw

MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3

d3cuZGlnaWNlcnQuY29tMS8wLQYDVQQDEyZEaWdpQ2VydCBTSEEyIEhpZ2ggQXNz

dXJhbmNlIFNlcnZlciBDQTAeFw0xNjEyMDkwMDAwMDBaFw0xODAxMjUxMjAwMDBa

MGkxCzAJBgNVBAYTAlVTMRMwEQYDVQQIEwpDYWxpZm9ybmlhMRMwEQYDVQQHEwpN

ZW5sbyBQYXJrMRcwFQYDVQQKEw5GYWNlYm9vaywgSW5jLjEXMBUGA1UEAwwOKi5m

YWNlYm9vay5jb20wWTATBgcqhkjOPQIBBggqhkjOPQMBBwNCAASg8YyvpzmIaFsT

Vg4VFbSnRe8bx+WFPCsE1GWKMTEi6qOS7WSdumWB47YSdtizC0Xx/wooFJxP3HOp

s0ktoHbTo4IFSjCCBUYwHwYDVR0jBBgwFoAUUWj/kK8CB3U8zNllZGKiErhZcjsw

HQYDVR0OBBYEFMuYKIyhcufiMqmaPfINoYFWoRqLMIHHBgNVHREEgb8wgbyCDiou

ZmFjZWJvb2suY29tgg4qLmZhY2Vib29rLm5ldIIIKi5mYi5jb22CCyouZmJjZG4u

bmV0ggsqLmZic2J4LmNvbYIQKi5tLmZhY2Vib29rLmNvbYIPKi5tZXNzZW5nZXIu

Y29tgg4qLnh4LmZiY2RuLm5ldIIOKi54eS5mYmNkbi5uZXSCDioueHouZmJjZG4u

bmV0ggxmYWNlYm9vay5jb22CBmZiLmNvbYINbWVzc2VuZ2VyLmNvbTAOBgNVHQ8B

Af8EBAMCB4AwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMCMHUGA1UdHwRu

MGwwNKAyoDCGLmh0dHA6Ly9jcmwzLmRpZ2ljZXJ0LmNvbS9zaGEyLWhhLXNlcnZl

ci1nNS5jcmwwNKAyoDCGLmh0dHA6Ly9jcmw0LmRpZ2ljZXJ0LmNvbS9zaGEyLWhh

LXNlcnZlci1nNS5jcmwwTAYDVR0gBEUwQzA3BglghkgBhv1sAQEwKjAoBggrBgEF

BQcCARYcaHR0cHM6Ly93d3cuZGlnaWNlcnQuY29tL0NQUzAIBgZngQwBAgIwgYMG

CCsGAQUFBwEBBHcwdTAkBggrBgEFBQcwAYYYaHR0cDovL29jc3AuZGlnaWNlcnQu

Y29tME0GCCsGAQUFBzAChkFodHRwOi8vY2FjZXJ0cy5kaWdpY2VydC5jb20vRGln

aUNlcnRTSEEySGlnaEFzc3VyYW5jZVNlcnZlckNBLmNydDAMBgNVHRMBAf8EAjAA

MIICsAYKKwYBBAHWeQIEAgSCAqAEggKcApoAdgCkuQmQtBhYFIe7E6LMZ3AKPDWY

BPkb37jjd80OyA3cEAAAAVjl02IEAAAEAwBHMEUCIQDvWFsUeqWE/xwIYcXPvbb5

ExzfHBZTNwfnUf4RPO/lBgIgdOGmr0j7+u8/S+7tfFw71ZEjqpwJELl/sEFuQdPn

pwQBLwCsO5rtf6lnR1cVnm19V1Zy+dmBAJQem97/7KExO3V4LQAAAVjl02IoAAAE

AQEAYvnMV+BfP3Wrk4yFQE/Zx5WsjSabYOpLj1Tj5xFaoVoHdGqLCf/Hi+Vv0IRy

ePKFBCSW0+3eA589+WnCDMwcJlBYeZV8MlvHFZg3a66Uhx/OAvoetb0mCtUpnmIE

UwLX/eMNEvjg2qTH3/33ysCo2l25+/EcR8upF+2KIcmnk5WwaJzfq7cFPQc4Cvcz

mTHasJi/jmVaIaJ9HC50g3dx584TQX26lDLddF/Li4uEbJ7TSopnTzjQdWBtWbMF

h3bcfhFCKaqK2kIJV3bgup5HibEnZ2LPm6lekY072ZFCGM4QYc4ukqzou2JWCRmG

o0dMHJhnvQXpnIQGwATqCD4Q1AB2AFYUBpov18Ls0/XhvUSyPsdGdrm8mRFcwO+U

mFXWidDdAAABWOXTYrkAAAQDAEcwRQIgGhXXbwUO5bD4Ts/Q0gqZwUS2vl/A4Hem

k7ovxl82v9oCIQCbtkflDXbcunY4MAQCbKlnesPGc/nftA84xDhJpxFHWQB3AO5L

vbd1zmC64UJpH6vhnmajD35fsHLYgwDEe4l6qP3LAAABWOXTZBEAAAQDAEgwRgIh

AKubngQoa5Iak8eCOrffH7Xx3AP1NMb5pFw35nt2VSeRAiEA47Kq1UQcDXIEsV+W

nuPd9LM5kpdeu0+TiHKtTLRQr0swDQYJKoZIhvcNAQELBQADggEBADrNSsoonbj1

YGjwy9t9wP9+kZBwrNMO2n5N5fQNhGawkEAX+lXlzgm3TqYlTNi6sCFbPBAErim3

aMVlWuOlctgnjtAdmdWZ4qEONrBLHPGgukDJ3Uen/EC/gwK6KdBCb4Ttp6MMPY1c

hb/ciTLi3QUUU4h4OJWqUjvccBCDs/LydNjKWZZTxLJmxRSmfpyCU3uU2XHHMNlo

8UTIlqZsOtdqhg7/Q/cvMDHDkcI/tqelmg0MD2H9KpcmAvVkwgjn+BVpv5HELl+0

EP0UhYknI1B6LBecJuj7jI26eXZdX35CYkpI/SZA9KK+OYKHh6vCxKqnRZ9ZQUOj XnIWKQeV5Hg= -----END CERTIFICATE-----


Created: Nov 2, 2017 - 10:49 pm

214


Subject Alternative Name: DNS *.facebook.com

DNS *.facebook.net

DNS *.fb.com

DNS *.fbcdn.net

DNS *.fbsbx.com

DNS *.m.facebook.com

DNS *.messenger.com

DNS *.xx.fbcdn.net

DNS *.xy.fbcdn.net

DNS *.xz.fbcdn.net

DNS facebook.com

DNS fb.com

DNS messenger.com

Security Access:


*.google.ca



Created: Nov 2, 2017 - 10:49 pm

215

Subject

Issuer

Related Items

Documents

Server Setup Details - HF-SF-EXCH01

Configurations

HF-SF-EXCH01

*.google.ca

Valid From: Oct 24, 2017

Valid Until: Jan 16, 2018


Common Name: *.google.ca

Issued By: Google Internet Authority G3

Organization: Google Trust Services

Country: US

Certificate: -----BEGIN CERTIFICATE----- MIIEkTCCA3mgAwIBAgIIFpJFae8pQxgwDQYJKoZIhvcNAQELBQAwVDELMAkGA1UE

BhMCVVMxHjAcBgNVBAoTFUdvb2dsZSBUcnVzdCBTZXJ2aWNlczElMCMGA1UEAxMc

R29vZ2xlIEludGVybmV0IEF1dGhvcml0eSBHMzAeFw0xNzEwMjQwOTI4MTZaFw0x

ODAxMTYwODM5MDBaMGUxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxpZm9ybmlh

MRYwFAYDVQQHDA1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKDApHb29nbGUgSW5jMRQw

EgYDVQQDDAsqLmdvb2dsZS5jYTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoC

ggEBAMimD36bm+72KsTx7wuFIQWvvvuCGF9mRyyoh8lEXlzTJv7h2GROoCLCSj6G

r/PV8en9MCyfVLVlObQc+rD0D7TciBk+Qc9xQ0gq9V9V2DBB2TW/1eQIdmuoFEBC

J3D7HVEp+mjCPVJ9LuzU/PLE2dW89ozdDFEi0z4wn6H1htMwtqvi+DC7cr79rpsr

o9zC1K1dOo43lvPDy8YKs750OZHPZwvO45ANQ2m861ns7ps+u41zgOAmcPDauTz3

AnhL7pfXvXXifioL+ffScZUPA5xyQ9qLPGOd95oji7HpcmX4VwUp6E0wCsTEniKb

jrwfOcjm6LuSMOZ23PK+BgSlllsCAwEAAaOCAVQwggFQMB0GA1UdJQQWMBQGCCsG

AQUFBwMBBggrBgEFBQcDAjAhBgNVHREEGjAYggsqLmdvb2dsZS5jYYIJZ29vZ2xl

LmNhMGgGCCsGAQUFBwEBBFwwWjAtBggrBgEFBQcwAoYhaHR0cDovL3BraS5nb29n

L2dzcjIvR1RTR0lBRzMuY3J0MCkGCCsGAQUFBzABhh1odHRwOi8vb2NzcC5wa2ku

Z29vZy9HVFNHSUFHMzAdBgNVHQ4EFgQUKwOz8SCf/qQRp/Jbuk19tu7Sce0wDAYD

VR0TAQH/BAIwADAfBgNVHSMEGDAWgBR3wrhQmmd2drEtwobQg6B+pn66SzAhBgNV

HSAEGjAYMAwGCisGAQQB1nkCBQMwCAYGZ4EMAQICMDEGA1UdHwQqMCgwJqAkoCKG

IGh0dHA6Ly9jcmwucGtpLmdvb2cvR1RTR0lBRzMuY3JsMA0GCSqGSIb3DQEBCwUA

A4IBAQAWciKs3bLinQXtqEehWLaWQWPjkZPK1xaa8FvdJclUnaroPedD3d730gg+

enjXHVYKua/tvyZ6EuNkwwf1oowTauHpqzK0A7YeiHEHKny/Of190dGklMyGOVCE

VVvUosNN1cPGqjV+becQwFrl9dMHYly3BLU4XAFGpf2S3qXZrwD+VqTTBdtItJqs

JH2XG/iu1pfXhanQ6E5RhAxG2BtIysp/z02hD4bFI7je8jRrSBgDf0DV/I1XoJTS

M8OCRXlQF8noRdvDTl3tkxxUGszlMIOW62L+eULA0jEwnLeQsXFxP/HJRWPOenGv 5wxPsNru8sfD6/0/+scpm/zw3Hri -----END

CERTIFICATE-----

Subject Alternative Name: DNS *.google.ca

DNS google.ca

Security Access:


*.hostingplatform.com



Created: Nov 2, 2017 - 10:49 pm

216




Subject

Issuer

*.hostingplatform.com

Valid From: Aug 22, 2017

Valid Until: Oct 19, 2020


Organizational Unit: PositiveSSL Wildcard

Common Name: *.hostingplatform.com

Issued By: COMODO RSA Domain Validation Secure Server CA

Organization: COMODO CA Limited

Country: GB

State/Province: Greater Manchester

Locality: Salford

Certificate: -----BEGIN CERTIFICATE----- MIIFiDCCBHCgAwIBAgIQEhwezsn0BYsKAijJx2LmJTANBgkqhkiG9w0BAQsFADCB

kDELMAkGA1UEBhMCR0IxGzAZBgNVBAgTEkdyZWF0ZXIgTWFuY2hlc3RlcjEQMA4G

A1UEBxMHU2FsZm9yZDEaMBgGA1UEChMRQ09NT0RPIENBIExpbWl0ZWQxNjA0BgNV

BAMTLUNPTU9ETyBSU0EgRG9tYWluIFZhbGlkYXRpb24gU2VjdXJlIFNlcnZlciBD

QTAeFw0xNzA4MjIwMDAwMDBaFw0yMDEwMTkyMzU5NTlaMIGDMSEwHwYDVQQLExhE

b21haW4gQ29udHJvbCBWYWxpZGF0ZWQxHzAdBgNVBAsTFkhvc3RlZCBieSBSZWdp

c3Rlci5jb20xHTAbBgNVBAsTFFBvc2l0aXZlU1NMIFdpbGRjYXJkMR4wHAYDVQQD

DBUqLmhvc3RpbmdwbGF0Zm9ybS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAw

ggEKAoIBAQDT1mu0kDLYDQVVBARl3vRzGplqs84UKP8b+PMt/a3WZhH7BT14yJZW

uhGNnlfN452qE/bCbH/rgmSkym+2BaXUevtFbSbTJc4YGPgMbKKTnEA8YtN4Ntlu

vgJQVykB2svXw/QYuM2IzKkhJITzgOPUpF+XoTiXLEHRL77nnwEey33sIh1J3Q08

qgudMP6VbbBc+AiBxtQbWX5q4SnIK9mukA3u2EcaIaTviL6wgFZQLILrHHG160KT

DGugSw//Fbk2wO8OlM9OcFKSRvfun8AF/hOTypSKlaBljIVPY9b/X4jl+F8z3ADU

er7EF1PBsZzMdZ00QRGI0bPTQ0F+LmzvAgMBAAGjggHnMIIB4zAfBgNVHSMEGDAW

gBSQr2o6lFoL2JDqElZz30O0Oija5zAdBgNVHQ4EFgQU2nbpgiMDLn5WpmaOkm4T

pGPUbfcwDgYDVR0PAQH/BAQDAgWgMAwGA1UdEwEB/wQCMAAwHQYDVR0lBBYwFAYI

KwYBBQUHAwEGCCsGAQUFBwMCME8GA1UdIARIMEYwOgYLKwYBBAGyMQECAgcwKzAp

BggrBgEFBQcCARYdaHR0cHM6Ly9zZWN1cmUuY29tb2RvLmNvbS9DUFMwCAYGZ4EM

AQIBMFQGA1UdHwRNMEswSaBHoEWGQ2h0dHA6Ly9jcmwuY29tb2RvY2EuY29tL0NP

TU9ET1JTQURvbWFpblZhbGlkYXRpb25TZWN1cmVTZXJ2ZXJDQS5jcmwwgYUGCCsG

AQUFBwEBBHkwdzBPBggrBgEFBQcwAoZDaHR0cDovL2NydC5jb21vZG9jYS5jb20v

Q09NT0RPUlNBRG9tYWluVmFsaWRhdGlvblNlY3VyZVNlcnZlckNBLmNydDAkBggr

BgEFBQcwAYYYaHR0cDovL29jc3AuY29tb2RvY2EuY29tMDUGA1UdEQQuMCyCFSou

aG9zdGluZ3BsYXRmb3JtLmNvbYITaG9zdGluZ3BsYXRmb3JtLmNvbTANBgkqhkiG

9w0BAQsFAAOCAQEAapfEMWNxgamBgG0axAorN4fy4OozzQe5E4DOBr7LgPeY1pmI

cusbwyHxFxwGk+BuR2DnxAIZE6uA2G3gyfc336GInRAQlKgxdh01Wv4R3s+PRu/f

R5kYissrUIQVVBHgw51RMdpVLWT3jKEIEqhk1NJPebkXzepXanlIY5k7qPrPk5qY

zFBK31tB+0C2jtDXP6Ig0RF0wRgBSMgKRuE7PX6r2V67Z2FXAkSrIcRnzQAhAVtk

AMmyMNt9IJvxIHOonQPd5TWcGVw3r7HvIqlPPmJauDrPbgYz5D+sHbzqTy/It+8b OmZ4Fg/4u0QhclKquKLzxVMFkMrXBThAmph5PQ== -

----END CERTIFICATE-----

Subject Alternative Name: DNS *.hostingplatform.com

DNS hostingplatform.com

Security Access:


*.hostmonster.com



Created: Nov 2, 2017 - 10:49 pm

217


Subject

Issuer

*.hostmonster.com

Valid From: Mar 14, 2015

Valid Until: Mar 13, 2018


Organizational Unit: PositiveSSL Wildcard

Common Name: *.hostmonster.com

Issued By: COMODO RSA Domain Validation Secure Server CA

Organization: COMODO CA Limited

Country: GB

State/Province: Greater Manchester

Locality: Salford

Certificate: -----BEGIN CERTIFICATE----- MIIFgDCCBGigAwIBAgIQG5FkE/+GNB/4WOkSJf7iPTANBgkqhkiG9w0BAQsFADCB

kDELMAkGA1UEBhMCR0IxGzAZBgNVBAgTEkdyZWF0ZXIgTWFuY2hlc3RlcjEQMA4G

A1UEBxMHU2FsZm9yZDEaMBgGA1UEChMRQ09NT0RPIENBIExpbWl0ZWQxNjA0BgNV

BAMTLUNPTU9ETyBSU0EgRG9tYWluIFZhbGlkYXRpb24gU2VjdXJlIFNlcnZlciBD

QTAeFw0xNTAzMTQwMDAwMDBaFw0xODAzMTMyMzU5NTlaMIGDMSEwHwYDVQQLExhE

b21haW4gQ29udHJvbCBWYWxpZGF0ZWQxIzAhBgNVBAsTGkhvc3RlZCBieSBIb3N0

TW9uc3RlciwgSW5jMR0wGwYDVQQLExRQb3NpdGl2ZVNTTCBXaWxkY2FyZDEaMBgG

A1UEAxQRKi5ob3N0bW9uc3Rlci5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAw

ggEKAoIBAQDFA8bS1SOQnCtzX49LWh7Wdf3lZ7LZzQEdRbj+KmdH7/4Y5y4LeYD8

dol5VXd8jCNBxv2TkBhLLxy1D/xOgZdciWxXUkCVw3lZLsaB8hFpcFnJ+G+SAWyw

6OO7oWjlvk3v1A1tLE+bl3CKf1FcyBeaa5pokJMQ2l8EFzOB/h3bPNimsQlHI3DB

PUC1PttY4roA/csSu+Rnw7dog4Sz17AhSRq6JB/o/BPDCKbQ54nfuyF/RViPYL1X

0Uh4VWze3OnSE1ZG+r5GX+Xlczny0sxLtlMBdBhbNc2ce2o8sK8luo3BK0hmNgT5

zLgzXBWDZmV3f1UNbwJ0VuZZ9xcslo1TAgMBAAGjggHfMIIB2zAfBgNVHSMEGDAW

gBSQr2o6lFoL2JDqElZz30O0Oija5zAdBgNVHQ4EFgQUR1T5x+AlsPOT4GwZo4ei

oQKeYSIwDgYDVR0PAQH/BAQDAgWgMAwGA1UdEwEB/wQCMAAwHQYDVR0lBBYwFAYI

KwYBBQUHAwEGCCsGAQUFBwMCME8GA1UdIARIMEYwOgYLKwYBBAGyMQECAgcwKzAp

BggrBgEFBQcCARYdaHR0cHM6Ly9zZWN1cmUuY29tb2RvLmNvbS9DUFMwCAYGZ4EM

AQIBMFQGA1UdHwRNMEswSaBHoEWGQ2h0dHA6Ly9jcmwuY29tb2RvY2EuY29tL0NP

TU9ET1JTQURvbWFpblZhbGlkYXRpb25TZWN1cmVTZXJ2ZXJDQS5jcmwwgYUGCCsG

AQUFBwEBBHkwdzBPBggrBgEFBQcwAoZDaHR0cDovL2NydC5jb21vZG9jYS5jb20v

Q09NT0RPUlNBRG9tYWluVmFsaWRhdGlvblNlY3VyZVNlcnZlckNBLmNydDAkBggr

BgEFBQcwAYYYaHR0cDovL29jc3AuY29tb2RvY2EuY29tMC0GA1UdEQQmMCSCESou

aG9zdG1vbnN0ZXIuY29tgg9ob3N0bW9uc3Rlci5jb20wDQYJKoZIhvcNAQELBQAD

ggEBAAFRMjrEhyS4J/mK2RVweFMGb4/275N7geMWD30FVOlYiurdZmD3mf6Jke9K

D1BRB3k5ODHVwtFIxRTp9vl4YqVmtjUscJzNKWtpB0cVQW0kG3xJSXyMfhLNcqIc

Dq0lW5j6XDaF9KEifAirnlSAEW7Qrhl0AlmujnrXyHXyeOaiALLI6dDdKBR3v/v9

bUE4zWQX/0+WNCOLnVA7t7tv4gjr6LBSx5tsbnsYzx5VaQYVMxzKPRFwaKcBq+f2

HrVsvHlLqcHTQOyvdfFEtLGmulb6RFnk7afDghwnRfr42H3OxveOLafIYowVjjkK afiKy3mBeqYAZR8jCkpA8sQmwiA= -----END CERTIFICATE-

----

Subject Alternative Name: DNS *.hostmonster.com

DNS hostmonster.com

Security Access:




Created: Nov 2, 2017 - 10:49 pm

218


Apps & Services

Attachments

CRM-screenshot.jpg

Embedded Passwords

Super User Password for Dynamics

Username admin

Password ********

URL http://1.2.3.4

Related Items

Documents

CRM - default views are blank

CRM - crashing

If you're really in trouble

CRM - views showing out of date information

CRM - connection to server fails


CRM - crashing

Configurations

HF-SF-VAD01

Hyper-Visor

Application Apps & Services


Name:

Microsoft Dynamics CRM

Category:

Sales

Version:

2015

Importance:

Critical

Business Impact:

Sales unable to function

Application Champion:

Adam Mulholland

Jackie Tilds

Kevin Connors

Robert Storts

Application Server(s):

HF-SF-FS01

HF-SF-VAPP01

Licensing & Support Information

Vendor:

Microsoft

Licensing Information:


Security Access:



Created: Nov 2, 2017 - 10:49 pm

219


















Attachments

SA-Prem-front.jpg

Embedded Passwords

Sage 50 Password

Username amihaly

Password ********

URL

Related Items

Assets

Sage

Call here for escalation

Sage - MSP

Documents

08-3 Process SOP: Change Management


Name:

Sage 50 Accounting

Category:

Finance

Version:

2013

Importance:

High

Business Impact:

Unable to invoice


Jackie Tilds


HF-TAM-APP03


Vendor:

Sage


Sage 50 2016 - Sage

Security Access:




Created: Nov 2, 2017 - 10:49 pm

220










Embedded Passwords

SalesForce Admin Login

Username admin123

Password ********

URL http://www.salesforce.com

Related Items

Configurations

HF-SF-VAD01

Documents

Running Archival Vantage Report - The Report Viewer

Salesforce 24

Name:

Salesforce

Category:

Sales

Version:

24

Importance:

Medium

Business Impact:

Sales team can't sell


Jackie Tilds


Security Access:


Catalog DB

Name:

Catalog DB

Category:

Database

Importance:

Medium

Business Impact:

Product catalog unavailable to Sales and

Marketing


Kevin Connors


HF-SF-VAPP01


Vendor:

Sage

Security Access:




Created: Nov 2, 2017 - 10:49 pm

221










Related Items

Configurations

HF-SF-EXCH01

Collation of data from CRM. Sending of reports to distribution lists

Passwords

Bridgeworks

Bridgeworks Admin

Bridgeworks Reports

Name:

Bridgeworks Reports

Category:

Database

Importance:

High

Business Impact:

Reports for many aspects of strategy, business

management and product supply will fail


Jackie Tilds


HF-SF-VAPP01

HF-SF-WEB01


Vendor:

Bridgeworks


Bridgeworks - Line of Business

Security Access:


Sap 10

Name:

Sap

Category:

ERP

Version:

10

Importance:

Critical


Jackie Tilds


HF-TAM-APP03

RC-TAM-APP03

SKY-CH-APP01


Security Access:




Created: Nov 2, 2017 - 10:49 pm

222















Related Items

Documents

USER - create - HF

Assets


File Sharings Apps & Services

Sales S:\

File Server/Share

Share Name:

Sales

Share Description:

Sales & Marketing Team Data

Servers:

HF-SF-FS01

Mapped Drive:

S:\

Share Path:

\\HF-SF-FS01\data\sales

Disk Path:

e:\data\sales

Security Group(s):

Marketing

Sales

Security Access:


Product Information P:\

File Server/Share

Share Name:

Product Information

Share Description:

Catalog details for our product list

Servers:

HF-SF-VAPP01

Mapped Drive:

P:\

Share Path:

\\HF-SF-APP01\Product Catalog

Disk Path:

e:\data\products\

Security Group(s):

Executive

Finance

Operations

Sales

Security Access:


Tech T:\

File Server/Share

Share Name:

Tech

Share Description:

Internal IT documentation

Servers:

HF-SF-FS01

Mapped Drive:

T:\

Share Path:

\\HF-SF-FS01\data\it

Disk Path:

e:\data\it

Security Access:



Created: Nov 2, 2017 - 10:49 pm

223

https://demo.itglue.com/1013/assets/27-file-sharing/records/17














Related Items

Contacts

Kevin Connors

Approver of permissions

Documents

Assign User Rights to a Group in AD

What is DFS?

Marketing M:\

File Server/Share

Share Name:

Marketing

Share Description:

Marketing Data

Servers:

HF-DET-FS04

HF-SF-FS01

HF-TAM-FS03

Mapped Drive:

M:\

Share Path:

\\HF-TAM-FS03\marketing

Disk Path:

e:\data\marketing

Security Group(s):

Executive

Sales

Security Access:


HR H:\

File Server/Share

Share Name:

HR

Share Description:

Human Resources

Servers:

HF-SF-FS01

Mapped Drive:

H:\

Share Path:

\\HF-SF-FS01\data\hr

Disk Path:

e:\data\hr

Security Group(s):

HR

Security Access:


Finance Data F:\

File Server/Share

Share Name:

Finance Data

Share Description:

Finance Data

Servers:

HF-SF-FS01

Mapped Drive:

F:\

Share Path:

\\HF-SF-FS01\FinanceData

Disk Path:

D:\Shared\FinanceData

Permission Group(s):

FinanceFC

FinanceRO

Security Access:


File Sharings Apps & Services


Created: Nov 2, 2017 - 10:49 pm

224

















Embedded Passwords

Rapid Recovery

Username rapidrecovery-admin

Password ********

URL http://quest.corp.happyfrog.local:5050

Related Items

Documents

Datto - Performing A Local File Restore

Backup Apps & Services

Datto SF Servers

Backup Type:

Datto

Backup Description:

SF Servers

Backup Technology:

Volume/Image

Next Verification:

Nov 17, 2017

Backup Window:

24x7

Backup Frequency:

2

Protected Servers:

HF-SF-AD01

HF-SF-BACKUP1

HF-SF-EXCH01

HF-SF-FS01

HF-SF-VAD01

HF-SF-VAPP01

HF-SF-WEB01

Local Backup

Local Backup Server(s):

HF-DATTO-SE5000

Local Location:

\Data\Backup

Local Retention:

GFS - 6 Month

Offsite Backup

Offsite Provider:

Datto

Offsite Replication:

16x7

Who approves restore requests?:

Kevin Connors

Robert Storts

Security Access:



Created: Nov 2, 2017 - 10:49 pm

226














Other Crashplan

Backup Type:

Other

Backup Description:

Crashplan

Backup Technology:

Files

Backup Window:

24x7

Backup Frequency:

Constant

Protected Servers:

HF-DET-FS04

Local Backup

Local Retention:

GFS - 7 Year

Offsite Backup

Offsite Provider:

CrashPlan


24x7

Security Access:


AppAssure All Florida services

Backup Type:

AppAssure

Backup Description:

All Florida services

Backup Technology:

Volume/Image

Backup Window:

24x7

Backup Frequency:

4

Protected Servers:

HF-TAM-APP03

HF-TAM-FS03

Local Backup

Offsite Backup

Security Access:


Windows Backup Daily Backup

Backup Type:

Windows Backup

Backup Description:

Daily Backup

Backup Technology:

Files

Backup Window:

10x5

Protected Servers:

HF-SF-EXCH01

Local Backup

Offsite Backup

Security Access:




Created: Nov 2, 2017 - 10:49 pm

227








Backup Exec incremental

Backup Type:

Backup Exec

Backup Description:

incremental

Backup Technology:

Files

Next Verification:

Oct 31, 2017

Backup Window:

10x5

Backup Frequency:

daily

Protected Servers:

HF-DET-AD04

HF-SF-EXCH01

Local Backup

Local Backup Server(s):

HF-DET-FS04

Local Retention:

GFS - 6 Month

Offsite Backup

Offsite Provider:

Other


10x5

Who approves restore requests?:

Jackie Tilds

Security Access:




Created: Nov 2, 2017 - 10:49 pm

228






Related Items

Configurations

HF-TAM-AD03

HF-SF-BACKUP1

Licensing Apps & Services

Acrobat Professional X - Adobe

Name:

Acrobat Professional

Version:

X

Manufacturer:

- Adobe

Seats:

20

License Key(s):

ABCD-1234-EFGH-5678

1234-ABCD-5678-EFGH

EFGH-5678-ABCD-1234

Purchase Date:

Dec 13, 2013

Renewal Date:

Dec 12, 2016

Renewal Cost:

5000.00

Assigned To (Person):

Jackie Tilds

Kevin Connors

Robert Storts

Configuration:

HF-SF-EXCH01

Security Access:


Office Pro 2013 - Microsoft

Name:

Office Pro

Version:

2013

Manufacturer:

- Microsoft

Seats:

420

License Key(s):

ASFK-UEUT-WWRA-ERWH

Purchase Date:

Apr 1, 2012

Renewal Cost:

29400.00

Security Access:



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Attachments

screen1.png

screen2.png

Related Items

Configurations

HF-SF-AD01

Assets

Sage

Sage 50 2016 - Sage

Name:

Sage 50

Version:

2016

Manufacturer:

- Sage

Seats:

1

License Key(s):

SXFP-CHYK-ONI6-S89U

Purchase Date:

Jun 1, 2017

Renewal Date:

Jun 1, 2018

Renewal Cost:

5000.00

Additional Notes:

Upsell next year!


Jackie Tilds

Assigned To (Workstation):

HF-DET-WAP01

Configuration:

HF-SF-PH03

Security Access:


VMware 5.5 - Other

Name:

VMware

Version:

5.5

Manufacturer:

- Other

Renewal Date:

Dec 25, 2016

Security Access:




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230








Embedded Passwords

AutoCAD Login

Username [email protected]

Password ********

URL https://client.autocad360.com/

AutoCAD 2012 - Other

Name:

AutoCAD

Version:

2012

Manufacturer:

- Other

Seats:

1

License Key(s):

123456

Renewal Date:

Sep 10, 2016


Jackie Tilds

Security Access:



Name:

Dynamics CRM

Version:

2015

Manufacturer:

- Microsoft

Seats:

100

License Key(s):

5656048485

Purchase Date:

Apr 10, 2013

Renewal Date:

Apr 10, 2017

Renewal Cost:

9500.00


Jackie Tilds

Security Access:


Symantec AV 2015 - Other

Name:

Symantec AV

Version:

2015

Manufacturer:

- Other

Seats:

15

Renewal Date:

Jan 12, 2017


Jackie Tilds

Security Access:




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Attachments

IT_Glue_Logo.png

Screen_Shot_2017-06-21_at_11.45.50_AM.png

LAN Apps & Services

Main Floor 10.10.2.0/24

Name:

Main Floor

Subnet:

10.10.2.0/24

Location:

San Francisco - HQ

Firewall:

HF-SF-FW01

Switch(es):

HF-SF-SW01

HF-SF-SW02

HF-SF-SW03

Servers:

HF-SF-AD01

HF-SF-BACKUP1

HF-SF-EXCH01

HF-SF-FS01

HF-SF-VAD01

HF-SF-VAPP01

HF-SF-VHOST1

HF-SF-VHOST2

HF-UPS-01

HF-UPS-02

Network Diagram:

External Source

Floor Plans/Photos:

SIte.png

DHCP Information

DHCP Scope:

.100-.199

DHCP Server:

HF-SF-AD01

VLAN(s):

20 - servers and workstations, 100 - voice

Security Access:



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https://demo.itglue.com/1013/assets/30-lan/records/21
















https://www.lucidchart.com/documents/embeddedchart/180bc391-68e7-473d-a5dd-5b6001f59969


Related Items

Locations

San Francisco - HQ

Detroit - Billing

Detroit - Finance

Tampa - Sales

Contacts

Robert Storts

Network Associate

Jackie Tilds

Network Administrator

Assets


DMZ 69.105.116.37/29


Documents

Troubleshooting LAN/WAN Connectivity


Internal KB: Failover Instructions for AT&T

Passwords

VAPP01-Admin

DMZ 69.105.116.37/29

Name:

DMZ

Subnet:

69.105.116.37/29

Location:

San Francisco - HQ

Servers:

HF-SF-WEB01

Floor Plans/Photos:

SIte.png

DHCP Information

VLAN(s):

200

Security Access:



Name:

Network Summary

Subnet:

192.168.0.0/24

Location:

Detroit - Finance

San Francisco - HQ

Tampa - Sales

Firewall:

HF-DET-FW01

HF-SF-FW01

HF-TAM-FW01

LAN Apps & Services


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234
























Switch(es):

HF-DET-SW01

HF-DET-SW02

HF-SF-SW01

HF-SF-SW02

HF-SF-SW03

HF-TAM-SW01

Servers:

HF-DET-AD04

HF-DET-FS04

HF-SF-AD01

HF-SF-BACKUP1

HF-SF-EXCH01

HF-SF-FS01

HF-TAM-AD03

HF-TAM-APP03

HF-TAM-FS03

Network Diagram:

External Source

Floor Plans/Photos:

SIte.png

DHCP Information

DHCP Scope:

.20 - .199

DHCP Server:

HF-SF-VAD01

LAN Apps & Services


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https://www.lucidchart.com/documents/embeddedchart/180bc391-68e7-473d-a5dd-5b6001f59969


Embedded Passwords

Restore Mode

Username

Password ********

URL

Related Items

Passwords

AD Domain Admin

Restore Mode

Assets


Data store V:\

Configurations

HF-SF-AD01

Primary Domain Controller

HF-TAM-AD03

Documents


Active Directory Apps & Services


Active Directory

AD Full Name:


AD Short Name:

hf

AD Servers:

HF-SF-AD01

HF-SF-FS01

HF-SF-VAD01

HF-TAM-AD03

DNS/DHCP

DNS Servers:

HF-DET-AD04

HF-SF-AD01

DHCP Servers:

HF-SF-VAD01

AD Level:

2012

Trust Relationship:

none

Security Access:



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237

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Related Items

Assets


Documents


SERVER - Restart Exchange (HF-SF-EXCH01)



Contacts

Jackie Tilds

Shes the person to talk to

John Edmonds

Users

Johnny Evans

Email Apps & Services

Exchange 2016

Domain(s):

happyfrog.com

Type:

Exchange 2016

Email Servers:

HF-SF-EXCH01

Location:

On-Premises

Inbound Delivery:

Office 365

Webmail URL:

https://portal.office.com

Security Access:



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238

https://demo.itglue.com/1013/assets/32-email/records/1546044










https://demo.itglue.com/users/33645

Related Items

Documents


08-3 Process SOP: Change Management

Printing Apps & Services

HQ

Site:

HQ

Print Server(s):

HF-SF-VAD01

Printers:

Canon Image Runner C2230

HP LaserJet 2600 - Admin

HP LaserJet MP400 - Finance

Hp OfficeJet

Xerox ColorQube 8570 - Admin

Deployment:

Login Script

Published to AD:

�

Drivers Path:

\\hf-sf-app01\printerdrivers

Support Information:

Talk to Printers R Us on 1-888-737-4554

Notes:

Attempting to move away from local USB printers

Security Access:



Created: Nov 2, 2017 - 10:49 pm

239

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Related Items

Documents

SERVER - Restart Exchange (HF-SF-EXCH01)

How to connect to the Happy Frog Switch

Internet/WAN Apps & Services

AT&T - DET Ethernet

Description:

AT&T - DET

Vendor:

AT&T

Link Type:

Ethernet

Location(s):

Detroit - Finance

SLA:

24-Hour

Account Number:

7472272542

Login:

AT&T - Internet Account

Monthly Fee:

2000

Technical Information

Upload Speed (Mbps):

100.00

Download Speed (Mbps):

100.00

IP Address(es):

198.185.159.147

198.195.159.147

Router/Firewall:

HF-DET-FW01

Security Access:


AT&T Ethernet

Description:

AT&T

Link Type:

Ethernet

Location(s):

Tampa - Sales

SLA:

24-Hour

Account Number:

7472272542



10.00


50.00

IP Address(es):

12.78.27.255

Security Access:



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240

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Related Items

Assets

Main Floor 10.10.2.0/24

Related Items

Documents

Internal KB: Failover Instructions for AT&T

AT&T Ethernet

Description:

AT&T

Vendor:

AT&T

Link Type:

Ethernet

Location(s):

San Francisco - HQ

SLA:

24-Hour

Account Number:

7472272542



100.00


100.00

IP Address(es):

69.105.116.35

69.105.116.36

69.105.116.37

Router/Firewall:

HF-SF-FW01

Security Access:


AT&T - DET Ethernet

Description:

AT&T - DET

Vendor:

AT&T

Link Type:

Ethernet

Location(s):

Detroit - Billing

SLA:

24-Hour

Account Number:

2375465

Login:

AT&T - Internet Account

Monthly Fee:

2000



100.00


100.00

IP Address(es):

192.185.159.147

Router/Firewall:

HF-DET-FW01

Security Access:


Internet/WAN Apps & Services


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Attachments

_RISOXOS.pdf

Related Items

Contacts

John Morgan

he is the contract signer

Sales/Finance Apps & Services

Sales/Finance

Sales

Std Desktop:

Dell - Basic

Std Notebook:

Lenovo - Basic

Std Thin Client:

Dell - Single-Display

Microsoft Office:

Volume - OLP

License To:

END USER DETAILS:

Finance

Payment Method - Product/Svcs:

Credit Card - On-File

Credit Limit ($):

5000.00

Agr Type:

Month-to-Month

Agr Termination:

3-Month

Provider Assets:

HF-SF-BACKUP1

Security Access:



Created: Nov 2, 2017 - 10:49 pm

242

https://demo.itglue.com/1013/assets/183-sales-finance/records/1345



Voice/PBX Apps & Services

ShoreTel

Type:

Local

Manufacturer:

ShoreTel

DHCP Options:

Option 156 = ftpservers=1.2.3.4, country=1,

language=1, vlanid=99

Security Access:



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243

https://demo.itglue.com/1013/assets/228-voice-pbx/records/1393

Related Items

Documents


Contacts

Jackie Tilds

Assets

Second Floor 192.168.0.0/24

Related Items

Assets


Wireless Apps & Services


Network Name:


Physical Location:

Detroit - Finance

SSID:

HappyFrogCorp

Authentication:

On Device

Encryption Type:

WPA

Pre-Shared Key:

********

Wireless Devices

Access Point(s):

HF-DET-WAP01

Wap02

Management Login Info:

Meraki Dashboard Login

Security Access:


Head Office Wireless

Network Name:


Physical Location:

San Francisco - HQ

SSID:

HappyFrogCorp

Authentication:

Active Directory

Encryption Type:

WPA2-Enterprise

Pre-Shared Key:

********

Wireless Devices

Access Point(s):

HF-SF-WAP01-CORP

HF-SF-WAP02-CORP

HF-SF-WAP03-CORP



Security Access:



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Head Office Guest WI-FI

Network Name:


Physical Location:

San Francisco - HQ

SSID:

HappyFrogCorp

Authentication:

On Device

Encryption Type:

WPA

Pre-Shared Key:

********

Wireless Devices

Access Point(s):

HF-DET-WAP01



Security Access:


Wireless Apps & Services


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245





Security Group Apps & Services

Finance

Name of Group:

Finance

Users:

Jackie Tilds

John Morgan

Robert Storts

[Deleted]

Security Access:


Sales

Name of Group:

Sales

Users:

Jackie Tilds

Kevin Connors

Robert Storts

Security Access:


Marketing

Name of Group:

Marketing

Users:

Jackie Tilds

Security Access:


Executive

Name of Group:

Executive

Users:

Jackie Tilds

Kevin Connors

Security Access:


HR

Name of Group:

HR

Users:

Jackie Tilds

Security Access:


Operations

Name of Group:

Operations

Security Access:



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246

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Attachments

HyperVsetup.pdf

Embedded Passwords

Cluster Management

Username hf-admin-hyperv

Password ********

URL

Related Items

Contacts

Robert Storts

Jackie Tilds

Assets

Tech T:\

Folders

Outlook and Exchange

Virtualization Apps & Services


Virtualization Friendly Name:


Office Location:

San Francisco - HQ

Virtualization Technology:

Hyper-V

Virtualization Hosts:

HF-SF-VHOST1

HF-SF-VHOST2

Virtual Machines:

HF-SF-EXCH01

HF-SF-FS01

HF-SF-VAD01

HF-SF-VAPP01

Storage Information

Storage Type:

Local

Storage Capacity:

5000.0

Documentation:

Installing Hyper-V and creating your first virtual

machine

Security Access:



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248

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Related Items

Contacts

Jackie Tilds

Documents

Office365 Migration

Office 365 Licensing

Office 365 Apps & Services

Office 365 E3

Subscription Type:

Office 365 E3

ADFS Server(s):

HF-SF-WEB01

Office 365 Admin Login:

iDRAC

Security Access:



Created: Nov 2, 2017 - 10:49 pm

249

https://demo.itglue.com/1013/assets/786-office-365/records/1850140






Related Items

Assets


Passwords

AD Domain Admin

Log into Remote Desktop using Domain Admin to access Server Farm

Documents

How to access the VPN

Remote Access Apps & Services

San Francisco HQ

Site Name:

San Francisco HQ

Remote Desktop:

https://remote.happyfrog.com

Client VPN:

vpn.happyfrog.com

Webmail:

webmail.happyfrog.com

Security Access:



Created: Nov 2, 2017 - 10:49 pm

250

https://demo.itglue.com/1013/assets/10962-remote-access/records/277946




Related Items

Organizations

Happy Frog

Big Design

Vendor Apps & Services

Microsoft

Vendor Name:

Microsoft

Vendor Organization:

Microsoft

Account Number:

4362802794

Support Phone Line:

Support

Support Website URL:

http://support.microsoft.com

Account Manager:

Scott Guthrie

SLA:

Best Effort

Security Access:


Cisco

Vendor Name:

Cisco


Cisco

Account Number:

1128271247

Support Phone Line:

Customer Service


http://support.cisco.com

Account Manager:

Darren Hsui

SLA:

4-Hour

Security Access:


Meraki

Vendor Name:

Meraki


Meraki

Account Number:

465889410

Support Phone Line:

Support


https://meraki.cisco.com/support

Account Manager:

Sanjit Biswas

SLA:

4-Hour

Security Access:



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251

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Related Items

Contacts

Jackie Tilds

Sage

Vendor Name:

Sage


Sage

Account Number:

5443-334221

Support Phone Line:

Support Line


http://www.sage.com/us/support

Account Manager:

Gerry Haslett

SLA:

24-Hour

Security Access:


AT&T

Vendor Name:

AT&T


AT&T

Account Number:

667665332


att.com/business/support

SLA:

4-Hour

Security Access:


Bridgeworks

Vendor Name:

Bridgeworks


Bridgeworks

Account Number:

41142


https://support.bridgeworksllc.com/hc/en-us

Account Manager:

Tony C

SLA:

24-Hour

Security Access:


BroadSoft

Vendor Name:

BroadSoft

Account Number:

HappyF087


https://www.broadsoft.com/services/customer-

support

SLA:

4-Hour

Security Access:


CloudPhone365

Vendor Name:

CloudPhone365


http://www.CloudPhone365/support

SLA:

4-Hour

Security Access:


Vendor Apps & Services


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Security Apps & Services

Security

Client Compliance Requirements:

None

Anti-Virus:

Sophos

Anti-Spam:

Messagelabs

Firewall

Platform:

Cisco

Firewall Devices:

HF-DET-FW01

HF-SF-FW01

HF-TAM-FW01

Inbound Rules:

webmail.happyfrog.com points to HF-SF-EXCH01

Firewall configuration:

20150709-HF-SF-FW01.cfg

Site to Site VPN:

HF-SF-FW01 to HF-TAM-FW01

Password Complexity Standard

Minimum Length:

9

Uppercase Required:

�

Symbol Required:

�

Number Required:

�

Security Access:



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253

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Attachments

10_points.png

Related Items

Documents


Install Active Directory on Windows Server 2012

Configurations

HF-UPS-01

HF-DET-AD04

HF-TAM-FW01

Passwords

San Francisco Server Door Code

Site Summary Apps & Services

San Francisco HQ

Type of Client:

Managed Client

Title:

San Francisco HQ

Relationship Status:

Happy

Known Issues:

Site to site VPN is flakey

Client Info

Location:

San Francisco - HQ

Business Hours:

M-F 0800-1700 PST, Sat 1000-1600 PST

Maintenance Window - Change Approved:

Weds 2100-2300

Out of Hours Access:


Primary Contact:

Robert Storts

Security Authorization:

Jackie Tilds

John Wilson

Kevin Connors

Purchasing Authority:

Jackie Tilds

Onsite Assistance:

Robert Storts

Team Info

Account Manager:

Adam Mulholland

Technical Account Manager :

Thomas Somerville

Onboarding

Onboarding Phase:

Support [06]

Target Go-Live Date:

Oct 9, 2014

Discovery QA:

Christopher Daley

Support QA:

Adrian Macintosh

Security Access:



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254

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End-of-Life Date Apps & Services

2016-04-20

Item:

HF-SF-EXCH01

End Of Life Date:

Apr 20, 2016

Security Access:


2016-03-22

Item:

HF-TAM-AD03

End Of Life Date:

Mar 22, 2016

Security Access:



Created: Nov 2, 2017 - 10:49 pm

255

https://demo.itglue.com/1013/assets/13558-end-of-life-date/records/252711


https://demo.itglue.com/1013/assets/13558-end-of-life-date/records/252713


Document Tracker Apps & Services

Technical

Category:

Technical

Document(s):

How to set up email on your iPhone

Responsible Contact:

Adam Mulholland

Expiry Dates:

Aug 7, 2018

Security Access:


SOPs

Category:

SOPs

External Document:

CEO_Runbook.pdf

Responsible Contact:

Adam Mulholland

Expiry Dates:

May 8, 2017

Security Access:



Created: Nov 2, 2017 - 10:49 pm

256

https://demo.itglue.com/1013/assets/26407-document-tracker/records/595085



https://demo.itglue.com/1013/assets/26407-document-tracker/records/1540496


Mobile Device Apps & Services

iPhone 5S

Model:

iPhone 5S

Expiry Date:

Nov 1, 2016

Security Access:


Galaxy S7

Model:

Galaxy S7

Expiry Date:

Dec 1, 2016

Security Access:



Created: Nov 2, 2017 - 10:49 pm

257

https://demo.itglue.com/1013/assets/30860-mobile-devices/records/710479

https://demo.itglue.com/1013/assets/30860-mobile-devices/records/710481

Photo Attachment Apps & Services

Photo Attachments

Photo 1

photo:

easyacc-universal-magnetic-car-mount.jpg

date:

Feb 14, 2016

Security Access:



Created: Nov 2, 2017 - 10:49 pm

258

https://demo.itglue.com/1013/assets/47631-photo-attachments/records/1247168

Attachments

Screen_Shot_2017-05-19_at_12.55.34_PM.png

Agreement Tracker Apps & Services

Managed Service - Happy Frog

Agreement Name:

Managed Service - Happy Frog

Agreement Type:

Managed Services

Agreement Contact:

Jackie Tilds

Renewal Date:

May 19, 2018

Current # of supported devices:

50

# of Seats:

50.0

Monthly Price:

5000.00

Agreement File:

Screen_Shot_2017-05-19_at_8.58.53_AM.png

Agreement Notes:

Business review every quarter on the first of the month!

Security Access:



Created: Nov 2, 2017 - 10:49 pm

259

https://demo.itglue.com/1013/assets/54250-agreement-tracker/records/1670090


Embedded Passwords

Platform Admin

Username HFAdmin

Password ********

URL https://happyfrog.cloudphone365.com/admin

Voice Platform Apps & Services

Hosted Voice Platform

Platform Type:

Hosted Voice Platform

Vendor:

BroadSoft

Location(s):

Detroit - Finance

San Francisco - HQ

Tampa - Sales

DHCP Server:

HF-DET-AD04

HF-SF-AD01

HF-TAM-AD03

Platform URL:

https://happyfrog.cloudphone365.com/login

SIP Provider:

CloudPhone365

Voicemail Server:

HF-DET-FS04

Firewall:

HF-SF-FW01

Handsets:

HF-DET-PH01

HF-SF-PH01

HF-SF-PH02

HF-SF-PH03

HF-SF-PH04

HF-TAM-CONF01

HF-TAM-PH01

HF-TAM-PH02

HF-TAM-PH03

HF-TAM-PH04

Hunt Groups:

Huntgroup Extensions External Number

Sales306,307,308,309,

310,320+01 345 456777

Support 301,305 +01 345 456778

Finance 305, 303 +01 345 456779

Queues:

Queue External Number

Sales +01 800 456777 (free toll)

Support +01 345 456778

Maintenance Contract:

Service_Agreement-CP365_-_Happy_Frog.docx

Maintenance Renewal Date:

May 23, 2018

Security Access:



Created: Nov 2, 2017 - 10:49 pm

260

https://demo.itglue.com/1013/assets/55901-voice-platform/records/1682150






















File Sharing Permision Group Apps & Services

FinanceRO

Group Name:

FinanceRO

Users typically included in this group:

Senior leadership only

Group Approver:

Jackie Tilds

Permissions Provided:

Full control:

�

Modify:

�

Read & execute:

�

List folder contents:

�

Read:

�

Write:

�

Security Access:


FinanceFC

Group Name:

FinanceFC

Users typically included in this group:

Controller and Accounting staff only

Group Approver:

Jackie Tilds

Permissions Provided:

Full control:

�

Modify:

�

Read & execute:

�

List folder contents:

�

Read:

�

Write:

�

Security Access:



Created: Nov 2, 2017 - 10:49 pm

262

https://demo.itglue.com/1013/assets/56770-file-sharing-permision-groups/records/1724714


https://demo.itglue.com/1013/assets/56770-file-sharing-permision-groups/records/1724780


Wireless Controller Apps & Services

Happy Frog WiFi Controller

Controller Information

Controller Name:

Happy Frog WiFi Controller

Controller Type:

Physical

Controller Configuration:

HF-SF-FW01

Wireless Information

Access Points:

HF-SF-WAP01-CORP

HF-SF-WAP02-CORP

HF-SF-WAP03-CORP

SSID's Managed:



Management Information

Management Address:

http://10.10.2.254

Management Password:

SF-FW01 Admin

Security Access:



Created: Nov 2, 2017 - 10:49 pm

263

https://demo.itglue.com/1013/assets/58296-wireless-controller/records/1792359








IT Environment Compliance Apps & Services

2017-07-06

Date:

Jul 6, 2017

Backup

All Servers are backed up:

�

Backup Technology:

�

Environment

Antivirus:

�

Active Directory Password:

�

Environment Photos Updated:

Jun 9, 2017

Policies & Procedures

After Hours Access:


User Create:

USER - create - HF

Acceptable Use Policy:

�

Network

Network Gear Documented:

�

Remote Access Limited:

�

Guest Wireless Segregated:

�

Firewall Configuration Backed Up :

May 9, 2017

Workstation

Joined to Domain:

�

Warranty:

�

Network Printers:

�

Security Access:



Created: Nov 2, 2017 - 10:49 pm

264

https://demo.itglue.com/1013/assets/59766-it-environment-compliance/records/1842264



Internal DNS Apps & Services

HF DNS 10.1.0.2

Name:

HF DNS

Internal DNS Server:

HF-SF-AD01

Configuration Information

DNS 1 IP Address:

10.1.0.2

DNS 2 IP Address:

8.8.8.8

Security Access:



Created: Nov 2, 2017 - 10:49 pm

266

https://demo.itglue.com/1013/assets/63813-internal-dns/records/2001855
