hard conversations: managing parent relationships
DESCRIPTION
The success of a counselor hinges on his or her ability to effectively manage relationships with parents and guardians. This session will highlight useful tools for effective parent communication and key techniques to approach difficult conversations through an interactive case study.TRANSCRIPT
Hard Conversations: Managing Parent
Relationships
Presenter: Adrianna Bond KIPP Through College August 3, 2011
Our Agenda
Please Do Now 3 ConversationsDoggie Dyad Smokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Our Objectives
You will be able to:
•Identify key techniques for managing crucial conversations.
•Apply the techniques to analyze a parent’s perspective and determine next steps for a HSP counselor in a case study.
The single biggest problem in communication is the illusion that it has
taken place.
-George Bernard Shaw
Please Do Now
Think about the most difficult conversation you had with a parent this year.
•Share two (2) things that you could have done differently with your table.
Our Agenda
Please Do Now 3 ConversationsDoggie DyadSmokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Difficult Conversations
“What happened”
Feelings Identity
Three Conversations
•The “What Happened” Conversation
•The Feelings Conversation
•The Identity Conversation
The “What Happened” Conversation
Disagreement about what has happened or what should happen. (p. 7)
Questions to ponder:
•Who said what?
•Who did what?
•Who’s right?
•Who’s to blame?
The Feelings Conversation
Address and answer questions about participants’ feelings.
Questions to ponder:
•Are my feelings valid?
•Should I ignore my feelings?
•What about the other person’s feelings?
The impact of the conversation on each participant.
Questions to ponder:
•Am I competent or incompetent?
•Am I a good or bad person?
•Am I worthy of love or unlovable?
The Identity Conversation
Our Agenda
Please Do Now 3 ConversationsDoggie Dyad Smokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Listening as a Tool
3 listening skills:
1. Inquiry-Ask open-ended questions for understanding. (p. 174)
2. Paraphrase-Summarize your understanding of what the other person is saying. (p. 178)
3. Acknowledgement-A sign that you identify the emotional content of what the other person is saying. (p. 181)
•Find a partner near you and face one another.
•Each person is given equal time to talk. (1 minute 30 seconds)
•The listener does not interpret, paraphrase, analyze, give advice or break in with a personal story.
•Confidentiality is forever!
•Thank your partner for listening and switch.
Dyads: Two ears are better than one
“What happened”
Feelings Identity
Our Agenda
Please Do Now 3 ConversationsDoggie Dyad Smokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
What does this image have to do with managing parent
relationships?
“Only you can prevent forest fires!”
Neglected parent relationships and poor communication can become like forest fires.
•In the next 7 minutes, brainstorm “forest fire” prevention tips in response to common communication pitfalls that HSP/KTC counselors encounter.
•Be prepared to share with the entire group.
“What happened”
Feelings Identity
Our Agenda
Please Do Now 3 ConversationsSmokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Role PlaysLet’s get ready to rumble!
Confidentiality is FOREVER!
Role Play Framework
Role Play-10 minutes
Feedback-5 minutes (2-3 people)
Whole Group Debrief-7 minutes
Feedback model
4 steps for giving effective feedback:
1. Ask-“May I give you some feedback?”
2. State the behavior-“When you…”
3. Describe the impact-“I noticed that…”
4. Next steps
Confidentiality is FOREVER!
Our Agenda
Please Do Now 3 ConversationsSmokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Role PlaysLet’s get ready to rumble!
Confidentiality is FOREVER!
Role Play Framework
Role Play-10 minutes
Feedback-5 minutes (2-3 people)
Whole Group Debrief-7 minutes
Feedback model
4 steps for giving effective feedback:
1. Ask-“May I give you some feedback?”
2. State the behavior-“When you…”
3. Describe the impact-“I noticed that…”
4. Next steps
Our Agenda
Please Do Now 3 ConversationsSmokey the BearCase Study #1 Case Study #2TakeawaysGoodbye!
Think-Pair-Share
Share with your partner
• What is your
biggest takeaway from this session?
• How will you apply
it?
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