hardship fund reform application process (part i) (2 of 6)

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PART I APPLICATION PROCESSES (Current System) 6 0 % 3 1 % O T H E R * Y E S U N S U R E N O 7% 2% Do you use the current NASMA Guidance? 6 1 % 3 9 % N O Y E S Does this include payment processing me? If not, how long from start to ﬁnish? 2 days Less than 1 week Same day 3 days 1 week More than 2 weeks 2 weeks 2 3 % 3 2 % 1 8 % 1 8 % 0% 5% 5% Time taken to process an applicaon Same day 2-3 weeks 1 week More than 4 weeks Less than 1 week 1-2 weeks 3-4 weeks 3 6 % 2 1 % 2 7 % 0% 9% 7% 0% HARDSHIP FUND REFORM 7 3 % 7 4 % 7 5 % 1 8 % 8 1 % 9 6 % 3 6 % 2 5 % 1 0 % 1 3 % 1 7 % 8 2 % 6 4 % 4 % 2 % 1 7 % 6 % 8 % Oﬅen Somemes Never Main reasons for applicaons Shorall Family Crisis Housing Crisis Academic Expenses Physical Health Issues Mental Health Issues Poor Money Skills Other* Loans Bursaries Access to Overdraﬅ Income (NPI) Noonal Post Graduate Employment Income Partners Income Parental Contribuon 14% 13% 13% 13% 11% 10% 6% 20% If YES what do you consider as income? Are living costs capped using a method? (e.g. composite livings costs) Y E S 9 1 % 4% NO 6% UNSURE Y E S 9 1 % Are awards made using assumed income? 7% NO 2% UNSURE September 2015 Page 2/6

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Page 1: Hardship fund reform application process (part i) (2 of 6)

PART IAPPLICATION PROCESSES

(Current System)

7b7a

8

10

18

Main Reasons for Application

60% 31% OTHER*

YESUNSURE

NO

7%

2%

Do you use the current NASMA Guidance?

7b7a

8

10

18

Main Reasons for Application

61% 39%

NOYES

Does this include payment processing time?

If not, how long from start to finish?

7b7a

8

10

18

Main Reasons for Application

2 days

Less than 1 week

Same day3 days

1 week

More than 2 weeks

2 weeks

23%

32%

18% 18%

0%5%

5%

Time taken to process an application

7b7a

8

10

18

Main Reasons for Application

Same day

2-3 weeks

1 week

More than 4 weeks Less than 1 week

1-2 weeks

3-4 weeks

36%

21%

27%

0%9%

7%

0%

HARDSHIP FUND REFORM

Main Reasons for Application

73% 74%75%

18%

81%

96%36%25%10%13%17%82%

64%

4%

2%

17%6% 8%

Often

Sometimes

Never

Main reasons for applications Shortfall

Family CrisisHousing Crisis

Academic ExpensesPhysical Health Issues Mental Health Issues

Poor Money Skills

Ant

icip

ated

cha

nges

11b

12a

1414

b15

15a

Other*LoansBursariesAccess to OverdraftIncome (NPI) Notional Post Graduate Employment IncomePartners IncomeParental Contribution

14%

13%13%

13%

11%10%

6%

20%

If YES what do you consider as income?

Anticipated changes

11b

12a

14 14b 15

15a

Are living costs capped using a method?

(e.g. composite livings costs)

YES

91%

4% NO

6% UNSURE

Anticipated changes

11b

12a

14 14b 15

15a

YES

91%

Are awards made using assumed income?

7% NO

2% UNSURE

September 2015 Page 2/6

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