Who makes the initial decision on appeals?

19 19a 19d 20

2319b 19c

37%

7%

15%15%

13% Adviser

Panel

Manager

More than one adviser

Other

Composition of Appeal Panel members

Other

Manager from another HEI department

Elected Students’ Union representative

Student Support Manager

19 19a 19d 20

2319b 19c

YES

UNSURE

NO

PARTLY

13%

35% 24%

Do you feel you consult with the Student Body adequately?

29%

19 19a 19d 20

2319b 19c

Do you have an audit process for reviewing decisions over the course of the year (or at the end of the year)

to help maintain quality and consistency?

YES

UNSURE

NO9%58% 33%

Examples given for those who answered ‘yes’:

19 19a 19d 20

2319b 19c

Student Advice TeamWeekly or Fortnightly

Collaborative (Academic Faculty Leads / Student Union/ International Office / Fees Office and Advice Manager) Fortnightly (Decisions) or Yearly (Reviews)

Line Manager Each Assessment

19 19a 19d 20

2319b 19c

YES

NO

24%

76%

Is an informal appointment with the adviser a prerequisite

to appeal?19 19a 19d 20

2319b 19c

Do you have a disputes or appeals process?

YES

NO 2%

4% UNSURE94

%

HARDSHIP FUND REFORMPART IV

QUALITY ASSURANCEAPPEALS AUDITS

September 2015 Page 5/6