hardwiring student success at wytheville community...
TRANSCRIPT
©2015 The Advisory Board Company • eab.com
Hardwiring Student Success at Wytheville Community College Kickoff on June 28, 2017
Student Success Collaborative Navigate
College and university members
1,100+
Research interviews per year
10,000
Course records in our student success analytic models
250M+
Student interactions
1.2B
Start with best
practices research
› Research Forums for presidents,
provosts, chief business officers, and key
academic and administrative leaders
› At the core of all we do
› Peer-tested best practices research
› Answers to the most pressing issues
Then hardwire those insights into
your organization using our
technology & services
Enrollment Management
Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.
Student Success
Members, including four- and two-year institutions, use the Student Success Collaborative™ combination of analytics, interaction and workflow technology, and consulting to support, retain and graduate more students.
Growth and Academic Operations
Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.
©2015 The Advisory Board Company • eab.com
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Growing Our Service to Higher Education
State of EAB Today
Source: EAB Interviews and Analysis.
Serving 1300+ Leaders at 1000+ Institutions Across North America
Today’s Community College Executive Forum New Resources and Expanding Reach
Academic Affairs Forum
Business Affairs Forum
Student Affairs Forum
Community College Executive Forum
Continuing & Online Education Forum
Advancement Forum
Researchers with Laser Focus on Community College Strategic Challenges
145 Member Colleges
Best-Practice Initiatives 25+
IT Forum
Facilities Forum
Enrollment Management Forum
15+
Performance Technologies
Student Success Collaborative
Spend Collaborative
Campus Collaborative
Navigate Collaborative
Guide Collaborative
©2015 The Advisory Board Company • eab.com
ROAD MAP
1
2
3
4
4
Defining the Problem
Why the Student Success Collaborative?
Navigate Demonstration
Next Steps at Wytheville Community College
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9.2% Decrease in state funding per student, 2007 - 2012
50+% Loss of student enrollment from application to first day of classes
3.8 Years Average time to associates degree for full-time community college students
A Public Crisis of Confidence
Feels Like the Stakes Have Never Been Higher
Intense Pressure to Improve Coming From All Sides
Sources: Complete College America, EAB Research and Insights,
Increased Oversight from Governments
National Decline in Enrollment
Lack of Insight Value of Higher
Education
Concern for the Achievement
Gap
Moral Imperative to Fulfill Our Promise
Public Scrutiny Over Job
Placement Outcomes
External Pressures
Internal Pressures
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Market share down to 38% in response to rise of for-profits and market-driven non-profits
Market share hovered between 40–44%, running countercyclical to economic trends
2002
44%
2013
38%
36%
40%
44%
48%
1980 1984 1988 1992 1996 2000 2004 2008 2012
Community Colleges Losing Market Share Irrespective of Economy
Source: National Center for Education Statistics, “Digest of Education Statistics,” 2014; National Bureau of Economic Research, “US Business Cycle Expansions and Contractions,” 2012; EAB interviews and analysis.
Not Just a Cyclical Trend
Percentage of U.S. Undergraduates Enrolled in Two-Year Sector, 1980–2013
Share of Total Enrollments in Decline Since 2002
Today’s Landscape Yesterday’s Landscape Today’s Landscape
Market share falling in response to competition from for-profits and market-driven non-profits
Yesterday’s Landscape
Market share hovered between 40–44%, running countercyclical to economic trends
Recession
0%
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Graduate Rates Stagnate Despite Investments in Completion
Many Approaches Falling Short
Source: National Student Clearinghouse, Signature Report 2014; EAB Interviews and Analysis.
Not flexible enough for all students to benefit when work schedules or life priorities interfere
Too late to make a difference for students after financial aid has been spent
Not designed with the end user in mind, so staff remain the primary beneficiary
Not able to keep pace with growing risk profile of student body
Tested Interventions Still Not Moving the Dial
Early Alert Systems
Degree Audits
Full-Time Status Focus
Additional Support Staff
$0
$2
$4
$6
$8
$10
$12
$14
2004 2006 2008 2010 2012
29% 28% 28% 26% 26% 26% 27% 27% 27%
Student Success
Investments
Community College Graduation Rates Against Millions Spent
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ROAD MAP
1
2
3
4
9
Defining the Problem
Why the Student Success Collaborative?
Navigate Demonstration
Next Steps at Wytheville Community College
©2015 The Advisory Board Company • eab.com
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Enrollment Pain Points Audit Reveals Complex Web of Services Before Day 1
n=156 two-year colleges reporting application data. Source: Thomas D. Snyder, “Digest of Education Statistics 2010”, U.S. Department of Education, NCES2011-015 (accessed: March 2015); EAB interviews and analysis.
65+ Two-year colleges visited and observed between 2013-2015
20 States visited across the country, both rural and urban
600 Hours of observation for secret shopping, student interviews
1 in 6 First term drop out due to scheduling conflicts
Wrong-Fit Schedule 3
38% Students reporting advising needs met
Lack of Personalized Guidance
4
2.5x Odds of attrition without academic plan
Poor Academic Planning 2
50%+ CC applicants lost before Day 1 of class1
Off-Track Onboarding 1
Student Onboarding Akin to “Chutes & Ladders”
Learning By Doing Our Experiences Applying
to Community College
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Students Fall Through the Cracks of a Complex Onboarding Process
Missing an Opportunity to Get Ahead of the Problem
Source: Matthew Dixon, Nick Toman, and Rick Delisi, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty,” Corporate Executive Board, 2013 ; EAB interviews and analysis.
Unexplained Delays slow movement from step to step
Generic Information given to students with diverse needs
Confusing Terminology makes intake even more intimidating
Countless Transfers between departments to answer inquiries
Primary Obstacles Impeding New Students
Lessons from Adopting the Student Perspective
Apply to College
Accepted Advising Center
Testing Center
Financial Aid
Orientation
Register Payment Center
Parking Services
Student Services
Day 1 of Classes
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Students Spending Too Much Time (and Money) to Finish
Poor Academic Planning By Students
Sources: Complete College America, EAB Interviews
30
60
64
79
Cert.
AA/AAS
Credits Earned at Completion
Expected Actual
Average Time to Associates Degree
2.0 years (full-time)
3.8 years (full-time)
5.0 years (part-time)
Expected Actual
53%
37%
21%
Taking Revelant Classesin Year One
Taking Revelant Classesin Year Two
Taking Relevant Classesin Year Three
Year 5 Outcomes by Start of Progress Towards Credential (% Completed Program or Transferred)
n = 11,328 Students
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New Students Enter College Exhibiting Historically Risky Profiles
Odds Against Them
Source: “Matter of Degrees: Promising Practices for Community College Student Success,” Center for Community College Student Engagement, 2012; “Community College Fast Facts,” American Association of Community Colleges, 2015; EAB interviews and analysis.
Snapshot of Community College Students¹
Employed
Work at least part-time while taking college classes
74% Family Duties
33% Care for family dependents at least one hour per week
First-Generation
36% First in their families to attend college
Low-Income
72% Apply for financial aid to cover college expenses
Not taking correct classes
Hard to schedule classes and work
Overwhelmed
“I’m not smart enough”
“I’ll work more hours”
“My family needs me”
At-Risk Student
Unclear Path to Outcome
1) n= 318,391; n=116,067
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Even the Best Efforts Siloed by Technology and Limited by Lack of Data
Students Are Navigating Disconnected Services
Advising
Career Counseling
Student Affairs
Faculty Engagement
Financial Aid Tutoring
Student Services on Campus Graduation Orientation
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Progressive Offices Extending Their Efforts to Become More Strategic
Advisors Are Asked to Do Even More
Traditional Advising
Growing Portfolio of Advisors Responsibilities but Critical to Student Success
Emerging Trends
Past Future
Extended Responsibilities
Course Planning First- Year
Orientation
Study/Skills Coaching
Financial Aid Advising
First-Year Seminars
Career Counseling
Personal Coaching
Holistic Advising
Transfer Onboarding
Co-curricular Engagement
Early Alert Response
Major Guidance
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17 Driving Results from Application to Attainment
Customized Academic Plan
Reduce Non- Productive Credits
Enable intelligently designed degree plans updated term over term
Personalized Guidance at Scale
Increase Student Persistence
Best-Fit Student Schedule
Reduce Attrition from Life Factors
Create a schedule that accounts for obligations, allowing balance in priorities
Guided Onboarding
Enable informed program choice and connect students with right resources
Prevent Early Enrollment Leakage
Direct resources before difficulties arise, encouraging service usage
Vanguard Community College
Charlotte Lopez
• Latina
• 19 Years Old
• First Generation
Academics Life Outside of School
• Declares Nursing Major
• Needs 2 Levels of Developmental Math
• Works 40+ hours/week
• Cares for Younger Siblings
Four Pillars of the Student Success Collaborative - Navigate
©2015 The Advisory Board Company 1 eab.com
Opportunity Assessment Agenda - Wytheville
Schedule July 24th
Time Session Goals
11:30am – 12:30pm Report Findings Present insights from process mapping onsite, opportunities, and recommendations EAB Team
12:30pm – 1:00pm All Hands High level overview of Navigate site, Box folder, configurations EAB Team
1:00pm – 2:15pm Build Team Breakout 1 & 2 Deep dive with Onboarding and Academic Planning teams
EAB Team, Build Teams
15 minute break
2:30pm – 3:45pm Build Team Breakout 3 & 4 Deep dive with Advising and Communications teams
EAB Team, Build Teams
15 Minute Break
4:00pm – 4:30pm Debrief Wrap-up onsite, discuss outstanding issues to resolve, and review next steps EAB Team
Suggested Room Requirements for Each Session
All Sessions
Projection, Internet Access
Markers, Process Mapping Paper (‘butcher’ type roll of paper)
Additional Considerations
Room Configuration
Except in the case of very large groups, we prefer conference-style rooms where
everyone is able to face one another. For the process mapping sessions, rooms with
large whiteboards are ideal otherwise spaces where process mapping paper can be
placed on the walls.
Student Success Collaborative Navigate
Planning Guidance
WCC Navigate Team
program sponsor - Dr. Dean Sprinkle program owner - Dr. Lorri Huffard
Onboarding members:April MullinsZendell HarmonSteve MillerAlicia ThomasBridget PrestonMartha Winesett
Academic Planning:Jacob SurrattJamie EdwardsKaren AlexanderJulie Jackson-KingKarla YatesTracy McAfee
Student Services:Tim WestRenee ThomasMary Beth GallagherCharlotte MoweryKelli MusickColene Kilgore
Communication:Jill RossKenneth AkersRhonda Catron-WoodShawn McReynoldsKent GlindemannCindy Kincer
WythevilleCCProcessMaps1.ONBOARDING
2.IDEAL–Memberinprocessofoutlining;InterestedinmodelingafterSaltLakeCommunityCollege
3.ADVISING
4.TECHECOSYSTEM–capturedhardcopy
FollowUp:
• IdentifyBuildTeamLeaders• HoldfirstcallwithDr.HuffardandDr.Sprinkleon7/6• MegantosendOAagendaweekof7/10• Wythevilleteamtoworkonoutliningidealonboardingprocess