harness the power of rpa, ia and machine learning · intelligent monitoring, devops, xaas and...

3 R D - 6 T H S E P T E M B E R | S Y D N E Y

S P E A K E R O R G A N I S A T I O N S

Harness the power of RPA, IA and machine learning

INTERNATIONAL KEYNOTES

AUTOMATION 20183RD - 6TH SEPTEMBER

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[email protected] | (02) 8248 0200

JOSE ORDINAS LEWISSWISS REHEAD OF ROBOTIC AUTOMATION CENTRE

Jose is an accomplished process improvement and senior IT leader with over 23 years of experience, 15 of which are with Swiss Re. He currently heads Swiss Re’s Robotic Automation Centre of Excellence. He has held positions in IT, management consulting and Lean Six Sigma. In just over 2 years, Jose successfully established the Centre of Excellence by designing its key processes, governance frameworks and building its team.

DUTTA SATADIPPINTERESTGLOBAL HEAD OF CUSTOMER OPERATIONS

Dutta Satadip is the Head of Global Customer Operations at Pinterest. He is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the advertising business at Google. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Business Operations, Account Management, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions.

SUMEET PATHAKSOCIETE GENERALEHEAD OF AUTOMATION

Sumeet Pathak is an IT professional with in depth experience in Banking and Finance vertical. He has more than 15 years of experience in top tier regional and global banking institutions. Over the course of his career, Sumeet has led major functions and projects covering financial, digital and core banking products with team spread across multiple geographies. An early adopter and now avowed evangelist of Software Automation, Sumeet has been at forefront of Automation strategy and execution in two global banks.

YUVAL DVIRGOOGLEHEAD OF ONLINE & SMB PARTNERSHIPS

Yuval Dvir heads online partnership for Google Cloud - the productivity application and the cloud building blocks that power many of today’s organizations. Prior to that, Yuval headed the Strategy for Google’s Global Product Operations. As part of his role, Yuval looks at improving customer experience for Google’s Advertising partners and clients. Prior to joining Google, Yuval headed Skype’s Product Strategy and later created the Business Transformation group, responsible for driving the strategic alignment of the division and the data culture across wider Microsoft. As part of this turnaround, Yuval oversaw the rebuilding of Skype’s data architecture, from pipeline feeds to the last mile of visualization, adoption and business growth.

INTERNATIONAL KEYNOTES


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SARAVANAN KUMARAONGLOBAL HEAD OF AUTOMATION

Saravanan Kumar (SK) is a technology leader specializing in incubating and inducting new capabilities into enterprise. Has rich experience in transforming large financials organization with new technology and practices. Global transformation leader and CxO advisor. In his current role as Global Head of Automation for Aon he is responsible for intelligent Monitoring, DevOps, XaaS and RPA/AI Platform Services.

KALLOL DUTTASPARK NEW ZEALANDGM DELIVERY AND AUTOMATION

Kallol has over 17 years experience in consulting, IT and leading technology and business transformation . He as a proven track record of delivery including the 3 year, $250m re engineering program in Spark, New Zealand’s largest Telecommunications Service Provider, this programme not only fundamentally transformed the IT systems, improved business and service operations but also laid the foundation for the current “digital transformation” within Spark. In addition to being responsible for IT delivery in Spark, Kallol has also been given the role to lead on “data and automation “ initiatives to enable spark to become a digital services business, a critical component to Sparks strategy. Kallol has led teams through organization change to move them into agile and dev/ops ways of working and prior Spark, Kallol worked in IBM, had extensive international experience in consulting, sales and delivery of large IT transformation programs in very complex business environments.

GARY O’BRIENBNP PARIBASHEAD OF PRODUCT AND CHANGE MANAGEMENT

Gary has worked for BNP Paribas for over 13 years in Australia and Hong Kong. The first 6 years were in operational roles dealing with day to day processing tasks. Since then, Gary has spent time working on transformational projects; including setting up a bank branch of BNP Paribas Securities Services in Australia and helping to grow their business across the investment spectrum. Gary recently relocated to Hong Kong to take up a new role as Head of Clearing and Custody Product for Asia Pacific with the responsibility of ensuring global best practice is implemented across BNP Paribas locations within the region and products are developed and enhanced with BNP Paribas’ clients’ interests at the forefront of the solutions.

AMIR ISSAEIAMERICAN AIRLINESOPERATIONS RESEARCH CONSULTANT, DATA SCIENTIST

Amir Issaei an Engineer and Applied Mathematician by training and Data Scientist, Problem Solver, Consultant and Speaker in practice. He uses techniques such as forecasting, mathematical programming, simulation, stochastic modeling, data mining, decision analysis, artificial intelligence and machine learning in his current role at American Airlines.

AUSTRALIAN KEYNOTES



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KSHIRA SAAGARHEAD OF DATA ANALYTICS AND DATA SCIENCE

LYUBOMIR KUCKUKDHL SUPPLY CHAINGENERAL MANAGER IMPLEMENTATIONS AND INNOVATION

STEVEN COOPERTELSTRAAPI AND PLATFORM EVANGELIST

SUKANT SADDISUNCORPPROGRAMME MANAGER- PARTNERING & RPA

ANTHONY SCOTTEQUIFAXGENERAL MANAGER- ROBOTICS, AUTOMATION & TRANSFORMATION

JULIE BOULTONHERITAGE BANKROBOTIC PROCESS AUTOMATION DEVELOPER

TIM JOHNSONSUNCORPHEAD OF INSURANCE OPERATIONS

ANTOINE CASGRAINNABHEAD OF WEALTH DIRECT SERVICES

KELLIE KINGBUPAHEAD OF PROCESS EXCELLENCE

CAROLYN LEGGEBNP PARIBASHEAD OF DIGITAL TRANSFORMATION AUSTRALIA AND NEW ZEALAND

MARKOSS MARTINAE-CLAIR GROUPHEAD OF CUSTOMER SUCCESS AND ENABLEMENT



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AUTOMATION 2018Harness the power of intelligent automation through in depth case studies and best practice presentations. Explore RPA, cognitive automation, AI and beyond with innovative leaders. Attend Automation 2018 to streamline efficiency, cut costs and optimise your business processes.

• Explore innovative and forwardthinking automation technology

• Streamline process efficiencythrough intelligent automation

• Understand the practicalbusiness applications of machine learning

• Explore the trends and future ofAI in business operations

• Master RPA deployment to builda pipeline for future cognitive tools

• Learn to harness the powerof intelligent automation as a decision-making tool

VENUEL’AQUA

DOCKSIDE

ADDRESS COCKLE BAY WHARF, SYDNEY NSW 2000

DATES 3RD – 6TH

SEPTEMBER

START/FINISH 8:50AM – 5:30PM

REGISTRATION AND ENQUIRIESTo register for Automation 2018 simply complete

the registration form at the back of this brochure

and send to:

[email protected] call 02 8248 0200

Alternatively, registrations can be made online at:www.konnectlearning.com.au/conferences

KEY BENEFITS OF ATTENDINGThis event will bring together automation

leaders and innovators. Job title categories that will attend include:

• GM Operations• Head of Business Transformation• Process Automation Manager• Director of Process Automation• Information Officers

AUDIENCE

CONFERENCE LOGISTICS



SPONSORSHIPPARTNERSHIP OPPORTUNITIES

Be part of Automation 2018 and associate your business and brand with some of the most innovative companies in Australia and beyond. As an event partner, we will work closely with you and your business to achieve your objectives, which may include:

build your brand amongst a large community of senior decision makers.

BRANDING

discussions about your organisation services, capabilities and solutions.

gain market feedback to understand key drivers.

your chosen spokesperson’s reputation as an industry thought leader.

LEAD

KEY DRIVERS

CULTIVATE

with a senior delegation from the industry to discuss the most pressing issues.

NETWORK

valuable market insights to strengthen business plans and strategy.

hear the latest insights and trends and share your knowledge and expertise.

create new business opportunities across a business community who arenormally difficult to engage via traditional means of communications.

DEVELOP

TRENDS

BUSINESS DEVELOPMENT & ROI

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SPONSORSHIP CONTACT:

Strategic sponsorship opportunities are limited. Contact the sponsorship team on 02 8248 0200 or email events@ konnectlearning.com.au to discuss sponsorship package options.



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DAY ONE | 3RD SEPTEMBER PRE-CONFERENCE WORKSHOP

UNDERSTANDING RPA FOR INTEGRATION AND BEYOND

Introduction

This intensive pre conference workshop will equip attendees with an understanding of RPA, intelligent automation and intelligence tools in preparation for in depth case studies presented over the two day conference. Our expert facilitator will guide attendees through the process of RPA preparation and implementation to appreciate the full operational benefits of automation. Attend this pre conference workshop to initiate an understanding of RPA and smart process automation to appreciate the full benefits of Automation 2018.

8:30AM: REGISTRATION, MORNING TEA AND COFFEE

Benefits of attending

• Develop an understanding of the practical operational applications of RPA vs. intelligentautomation

• Realise the importance of developing a powerful pilot program• Create a business case for RPA and a CoE• Discover the key benefits and challenges in RPA implementation• Understand when to automate, what to automate and how to automate

SESSION A:

9.00AM – 12.30PM: RPA DEPLOYMENT

• Process preparation for RPA implementation • Learn how to choose the right solution for a given process• Understand the operational effects of RPA

SESSION B:

1:30PM – 5:00PM: NEXT STEP AUTOMATION

• Realise which automation tools are best for your organization • Develop a governance framework for automation• Creating a centre of excellence to scale automation• Discover intelligent automation tools and understand practical applications

12:30 LUNCH

Moving beyond RPA to cognitive automation• Understand the practical applications of AI in your

operational strategy • Effectively transitioning from RPA to cognitive automation• Learning from smart process automation for greater

efficiency and benefits • Accelerate the benefits and success for automation through

a streamlined process

DAY TWO | 4TH SEPTEMBER

UNDERSTANDING RPA & SMART PROCESS AUTOMATION

8:50AM: OPENING REMARKS FROM YOUR CHAIR

9:05AM: OPENING KEYNOTE: CASE STUDY:

10:35AM MORNING TEA BREAK



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8:30AM: REGISTRATION, MORNING COFFEE AND TEA

Balancing the possibilities and people implications of Machine Learning and AI in Customer Operations• Convincing executives to embrace intelligent automation

with Machine Learning and AI• Helping our teams start the journey to embrace intelligent

automation• Creating the right organizational structure to embrace the

change while creating business impact in customer operations

9:50AM: CASE STUDY:

DUTTA SATADIP | PINTEREST GLOBAL HEAD OF CUSTOMER

OPERATIONS

GARY O’BRIEN | BNP PARIBASHEAD OF CUSTODY PRODUCT

ASIA PACIFIC

Scaling RPA across the enterprise and looking at the path to cognitive automation• Analyse considerations in large scale deployment of pots• Successfully transitioning from proof of concept to proof of

value to BAU• Gaining operational acceptance of RPA and cognitive

automation• Implementing organisational structure to ensure success of

deployment

10:50AM: CASE STUDY:

SUKANT SADDI | SUNCORP GROUPPROGRAMME MANAGER- PARTNERING

& RPA

KELLIE KING | BUPAHEAD OF PROCESS EXCELLENCE

ANTHONY SCOTT | EQUIFAXGENERAL MANAGER- ROBOTICS,

AUTOMATION & TRANSFORMATION

How to become RPA ready to ensure a seamless integration• The importance of developing efficient processes before

introducing RPA• Redesigning processes to ensure successful RPA

deployment• Steps in effectively setting up infrastructure for RPA

software experience to offer

DAY TWO | 4TH SEPTEMBER CONTINUED...NAVIGATING AUTOMATION INTEGRATION

11:35AM: SPONSOR SESSION:

12:20PM LUNCH BREAK



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How do you ensure success in automation deployment?• How do you ensure success through stakeholder buy in?• What are the best strategies to achieve buy in for RPA integration?• How do you manage expectations and future challenges of RPA

integration?• What is the next step for buy in beyond RPA?• How do you minimise operation impact and maximise efficiency in

early stages of automation?

1:20PM: PANEL DISCUSSION:

Analysing the risks and rewards of using RPA vs AI vs traditional automation methods • Practical considerations in choosing an automation strategy • Choosing the right process to automate to ensure

maximum benefits realization • Examining competing technologies and examples of best

practice use

2:05PM: SPONSOR SESSION:

KALLOL DUTTA | SPARK NEW ZEALAND

GM DELIVERY AND AUTOMATION

Developing a business and technology strategy to maximise the advantages of AI• Using automation and AI to provide a competitive

advantage• Using the journey catalogue to understand automation

performance• Harnessing big data, AI and automation technology using

journeys

DAY TWO | 4TH SEPTEMBER CONTINUED...RPA & IA CHANGE MANAGEMENT

2:50PM: CASE STUDY:

3:35PM AFTERNOON TEA BREAK



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Streamlining your RPA solutions to ensure lasting results • Developing an effective governance framework for RPA in

your organisation• Developing guidelines and templates for design,

development and deployment of bots• Examining critical success factors of your RPA integration

3:50PM: CASE STUDY:

SARAVANAN KUMAR | AON GLOBAL HEAD OF AUTOMATION

Understanding change management considerations in implementations of robots into business operations • Learn from the strategies Heritage bank used to gain a 15%

increase in efficiency from RPA• Governance framework creation and implementation • Best practice in end to end implementation of RPA • How bringing your people through the RPA journey leads

to positive organizational change

4:35PM: CASE STUDY:

JULIE BOULTON | HERITAGE BANKROBOTIC PROCESS AUTOMATION

DEVELOPER

5:20PM END OF DAY TWO

KALLOL DUTTA | SPARK NEW ZEALAND

GM DELIVERY AND AUTOMATION

Harnessing the power of intelligent automation • Understand how RPA and AI differ in their practical

business applications • Balancing intelligence tools for the future for the digital

workforce • Appreciate the potential of intelligent automation to

transform your organisation

DAY THREE | 5TH SEPTEMBER

COGNITIVE AUTOMATION

9:00AM: OPENING REMARKS FROM YOUR CHAIR

9:05AM: CASE STUDY:

10:35AM MORNING TEA BREAK



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8:30AM: REGISTRATION, MORNING COFFEE AND TEA

Using multiple intelligence tools to enhance big data decision making • Applying machine learning as a correlation engine • Realise the power of blending intelligence tools for decision

making • Using cognitive automation and RPA to make decisions

based on big data• Effectively employing intelligent automation to inform trends

and patterns

9:50AM: CASE STUDY:

TIM JOHNSON | SUNCORPHEAD OF INSURANCE OPERATIONS

Mitigating the risks and developing a robust governance framework for RPA and cognitive automation• Understand the importance of developing clear governance

policies when operationalizing automation• Effectively assess risk and build in security functions within

your governance framework• Examine Swiss RE’s strategies in developing a centralised

governance strategy

10:50AM: CASE STUDY:

PENDING:

JOSE ORDINAS LEWIS | SWISS REHEAD OF ROBOTIC AUTOMATION

CENTRE

YUVAL DVIR | GOOGLEGLOBAL HEAD OF ONLINE

PARTNERSHIPS

SUMEET PATHAK | SOCIETE GENERALE

HEAD OF AUTOMATION

ANTOINE CASGRAIN | NAB

HEAD OF WEALTH DIRECT SERVICES

LYUBOMIR KUCKUK | DHL SUPPLY CHAIN

GENERAL MANAGER IMPLEMENTATIONS AND

INNOVATIONOPERATIONS

TelstraDEV: Integrating machine learning to create seamless real world user experiences

• Connecting automated processes and online interactions• Using smart automation to achieve first class customer

service and assistance

DAY THREE | 5TH SEPTEMBER CONTINUED...FUTURE THINKING AUTOMATION

11:35AM: INTERACTIVE CASE STUDY:

12:20PM LUNCH BREAK



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How can you overcome public fear of disruptive innovation? • What are the legal and ethical considerations with the future of a

digital workforce?• How do you balance ethical considerations with efficiency and

resources?• How can you best manage expectations of automation’s effect on

the workforce?• Can you reskill employees to fit into automation strategy?

1:20PM: PANEL DISCUSSION:

STEVEN COOPER | TELSTRAAPI AND PLATFORM EVANGELIST

Introducing new technology into your automation strategy• Understanding the tools and technology that are at your

disposal • Examine the best scenario to use each automation tool• Understand practical considerations in automation

integration• Analyze licensing, scheduling and parallel process

2:05PM: SPONSOR SESSION:

CAROLYN LEGGE | BNP PARIBAS

HEAD OF DIGITAL TRANSFORMATION

AUSTRALIA AND NEW ZEALAND

Where we have been and where we are heading • Streamlining customer management using machine

learning and data analytics• Making decisions based on advanced automated models• Examining the future of autonomous machine learning to

harness big data

DAY THREE | 5TH SEPTEMBER CONTINUED...OPERATIONAL AI + ML

2:50PM: CASE STUDY: AI:

3:35PM AFTERNOON TEA BREAK



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3:50PM: CASE STUDY:

Closing the last mile effectively on data-action loop for operational decision making • Executive buy-in to move the needle via actionable big data and AI driven automation• Deploying an AI solution to complement end-level hourly/daily decision making for a person on the floor• Statistical techniques and data architecture used to solve key operational problems in a scalable real-time manner

4:35PM: CASE STUDY:

KSHIRA SAAGAR | THE ICONICHEAD OF ANALYTICS AND DATA

SCIENCE

5:20PM CLOSE OF CONFERENCE

AMIR ISSAEI | AMERICAN AIRLINES OPERATIONS RESEARCH CONSULTANT/

DATA SCIENTIST

Examining the ethical and moral aspects of AI and ML in business operations• Understanding how RPA, IA and ML present new

considerations in cyber security, governance and risk management

• Prepare your organization for future regulatory obstacles inautomation

• Mitigating risk of discrimination in intelligent automationtechnologies

MARKOSS MARTINA | E-CLAIR GROUP

HEAD OF CUSTOMER SUCCESS AND ENABLEMENT



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DAY FOUR | 6TH SEPTEMBER WORKSHOPS

WORKSHOP A:

9.00AM – 12.30PM: CENTRE OF EXCELLENCE MASTERCLASS

After initial deployment of RPA and smart process automation the next step is to scale. The key to a successful scaling of automation is to create a Centre of Excellence (CoE). This will enable a self-sufficiency system for automation projects, allowing effective mutinous of bots while embedding RPA and intelligent automation into your core operations. Attend this workshop to draft a successful roadmap for your CoE.

8:30AM: REGISTRATION, MORNING TEA AND COFFEE

Learning Outcomes: • Develop an understanding of a CoE• Realise the importance of your robotic

operating team• Create a business case for RPA and a CoE• Understand the key benefits and challenges

when developing a CoE

12:30 LUNCH

SUMEET PATHAK | SOCIETE GENERALE

HEAD OF AUTOMATION

YOUR EXPERT FACILITATOR

WORKSHOP B:

1:30PM – 5PM: UNDERSTANDING THE PROCESS: GOVERNANCE AND RISK

MANAGEMENT IN AUTOMATION

This RPA and intelligent automation governance has been cited as an ongoing challenge for many organisations adopting automation programs. It is essential to develop an effective governance system that doesn’t slow down your bots and ensure efficient work. Attend this workshop to understand the core components of successful governance framework and how mitigate any risk involved in deployment.

Learning Outcomes: • Understand how to develop a strategy for

protecting data and communicate value to stakeholders

• Realise the most important aspectsof creating a governance framework for automation

• Develop guidelines and templates for design,development and deployment of bots

• Learn how to effectively manage change andaddress the risk of a growing digital workforce

YOUR EXPERT FACILITATOR

JOSE ORDINAS LEWIS | SWISS RE

HEAD OF ROBOTIC AUTOMATION CENTRE

5:00 END OF DAY FOUR

PRICING



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CANCELLATION POLICYThe following cancellation policies apply to all Konnect Learning events. Whilst Konnect Learning is sympathetic tothe inevitability of changing circumstances, Konnect Learning incurs costs for each cancelled registration. It is for thisreason that the following cancellation policies are non-negotiable:

If a registration is cancelled more than 21 working days before the date of a scheduled event, the fee of thatregistration will be refunded, minus a $300 processing fee;

If a registration is cancelled between 21 and 7 working days before the date of a scheduled event, theregistered participant will receive a redeemable credit note that can be used to attend another of KonnectLearning’s events (subject to availability of venues);

If a registration is cancelled less than 7 working days before the date of a scheduled event, Konnect Learning isunable to issue a refund or credit note due to the significant expenses already incurred by Konnect Learning.

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harness the power of rpa, ia and machine learning · intelligent monitoring, devops, xaas and...

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