harnessing the intelligence for you and your -...
TRANSCRIPT
Harnessing the power of
emotional intelligence for
you and your organization
Want big impact? Use big image. 50,000 New Jobs by
2020
That’s great news! But what about the impact on…
▣ Recruiting, retaining, holding onto top talent? ▣ Maintaining a culture that trumps the lure of “greener grass”?
▣ Developing leaders for a more competitive and dynamic business environment?
▣ Senior executives retiring in 3-5 years that you’ll need to replace?
Most HR Leaders Overwhelmed by Increasing Complexity of their Roles
▣ 61% of are overwhelmed
▣ 94% dealing with increased complexity ▣ 52% lack the ability to cope with the deluge of increased complexity
▣ 60% don’t have confidence in how their organizations manage complexity
http://www.personneltoday.com/hr/hr-leaders-overwhelmed-by-complexity
Do you have leadership programs in place, but still having challenges with:
▣ Preparing your next level managers to become your future leaders?
▣ Engaging your employees and building a positive company culture?
▣ Helping leaders meet their competency gaps and blind spots?
▣ Helping your teams work together collaboratively?
Goal Today’s Goal
To show you how promoting Emotional Intelligence in your organization can improve your work life…and benefit your organization!
Benefits to you in promoting EI
▣ Ease your job ▣ Reduce stress ▣ Gain more time to be strategic and proactive ▣ Positively impact and influence your organization ▣ Increase employee engagement ▣ Retain and attract employees ▣ Build a positive culture ▣ Fulfill your mission as a human resources professional
Agenda
▣ What is emotional intelligence? Beyond the buzzword ▣ How promoting EI can improve your work life ▣ The hard case for soft skills ▣ Recommended steps
What is emotional
intelligence? Beyond the buzzword
1.
EI is not about…
Being nice Letting it all hang out
‘’ Emotional intelligence is a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. - Salovey and Mayer, 1990
EQ, IQ, & Personality
Personality
Learned
EQ IQ
Fixed
Fixed
10% – 25%
4% – 9%
Up to 60%
Social Awareness
Empathy
Organizational Awareness Service Orientation
Relationship Management
Developing Others
Inspirational Leadership Influence
Change Catalyst Conflict Management
Teamwork & Collaboration
Self-Awareness
Emotional Self-Awareness Accurate Self-Assessment
Self-Confidence
Self-Management
Emotional & Impulse Control
Transparency Adaptability
Achievement Initiative
Optimism
Personal Competence Social Competence A
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Competencies and EI
80-90% of leader
competencies are emotional
skills
2/3 of most competency models are emotional
skills
EI more important for
stars than
technical skills or
experience
Goleman, Working with Emotional Intelligence, 1998.
How promoting EI can improve
your work life
2.
Table Group Activity: 5 minutes
Your table will be assigned an EI skill
Answer this question:
How would developing more of this skill in your organization
make your work life better?
How high EI skills can improve your organization and your work life
▣ Better leadership skills
▣ Positive culture
▣ Better workplace relationships
▣ Effective communication & less conflict
Fewer disciplinary & employee-relations issues, less turnover
Higher performance
Fewer disciplinary & employee-relations issues Deadlines met, faster decision-making > higher performance & profits
How high EI skills can improve your organization and your work life
▣ Higher leader resilience
▣ Higher leader impulse control
▣ Higher employee engagement & creativity
▣ Lower stress
Positive culture Positive culture Higher retention & productivity Less absenteeism, insurance claims & work accidents Higher performance Lower turnover
Impact of low EI in organizations
▣ Higher stress ▣ Poor communication ▣ Low trust ▣ More leadership development needs & leader issues ▣ Low morale & culture ▣ Higher turnover / lower retention rate ▣ More difficulty recruiting ▣ Hire lower quality employees ▣ More behavioral issues ▣ Lower performance ▣ Lowered expectations of the company
Check yourself How high is your EI?
The hard case for soft skills
3.
Sheraton Studio City Hotel, Orlando
Challenges Low guest satisfaction scores Sales were off Low morale
Employee Climate Survey “Hotspots” Collaboration Trust Motivation
Methods Training for mgmt & front desk teams Coaching for leaders
Spaced over 18 months
Results Increased market share by 24%
Increased guest satisfaction by 8% (above Sheraton targets)
Decreased turnover by 20%
http://www.6seconds.org/2011/06/09/case-eq-sheraton
Whitbread - 1300 restaurants in UK
Challenges Develop highest standards of leadership skills
Demands for highest levels of customer service
High team turnover
Methods EI sssessments & creating star performer profiles
Classroom training & coaching for 250 general managers
Classroom training for 250 deputy general managers
Results
Managers with higher EI had 7% greater annual profit growth
Managers with higher EI had increased customer satisfaction
Managers with higher EI had higher employee retention
Orme and Langhorn, "Lessons learned from implementing EI programs" pp 32-39, Competency & Emotional
Intelligence, Volume 10, 2003
Amadori – leading food processor, supplier of McDonald’s in Europe
Challenges Achieve tighter integration among business areas
Develop stronger people-management skills
Intense market pressure requiring constant innovation
Goals from Internal Analysis
Make people management strategic priority
Integrate EI into leadership culture
Started targeting 18, then 20 more top managers and 120 mid-level and sales managers in 4 years
Methods EI 360 assessments Executive coaching Classroom training
Results
Plants with higher EI managers had higher engagement & performance
Decreased sales force turnover by 63%
http://www.6seconds.org/2013/04/03/amadori-case-engagement-emotional-intelligence
Fortune Brands (Master Lock, Moen, Titleist, Cobra Golf, Jim Beam)
Challenge Double size of a division in 5 years (Therma Tru Doors)
Leader Needs EI skills to run a division twice its size and to navigate change and uncertainty
Methods 360 EI assessments Multi-day classroom training
Executive coaching
Results
100% of leaders who did training & coaching increased performance
28% of leaders who did classroom only increased performance
http://www.talentsmart.com/case-studies/fortune-brands.php
Sanofi-Aventis – pharmceutical sales
Method EI training for half of a sales group
Results
Group that received training increased sales by 12% over other group
Totaled $2.2 million more for trained group
ROI was $6 for every $1 invested in training
Jennings and Palmer, Enhancing Sales Performance Through Emotional Intelligence Development, Organisations & People, May 2007
Let’s recap
50,000 new jobs by 2020
What is emotional intelligence?
How promoting EI can improve your work life
Check yourself
The hard case for soft skills
Recommended steps
4.
Key steps for EI programs
Assess individuals
from multiple sources
Provide a clear
business case
Provide feedback with care
Help participant
set clear goals
Maximize practice
Conduct on-going
evaluation of results
Other steps you can take to promote EI
▣ Promote leaders for their EI & people-leading skills, not just their technical skills or tenure ▣ Hire for the EI skills needed for the position ▣ Include EI in your competencies and performance reviews ▣ Model the EI behaviors yourself J
Goal Today’s Goal:
To show you how promoting Emotional Intelligence in your organization can improve your work life…and benefit your organization!
Bring up your card for the book & assessment raffle