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JOB DESCRIPTION

1. GENERAL INFORMATION

Job Title: Health Centre Administrator

Grade: Band 2

Salary: Per annum inclusive of allowances

Superannuation: 6% of salary (optional)

Hours: 37.5 hours per week

Terms & Conditions In accordance with the Agenda for Change NHS TermsOf Service: & Conditions of Service.

Responsible to: Health Centre Manager

Accountable to: Head of Community Facilities

Responsible for: N/A

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3. MAIN DUTIES AND RESPONSIBILITIES

3.1 To work as part of a team providing welcoming and courteous reception support:using software such as RiO, SOEL and EMIS depending on the clinical serviceswithin the health centre. To ensure full and accurate data is captured on thesesystems. Giving basic information, dealing with drop-in enquiries. This can includedealing with potentially difficult people face to face and on the telephone.

3.2 To answer the phone, take messages and direct calls on as necessary. To maintainan effective message taking system, ensuring messages reach the appropriate

person and seeking to transmit urgent messages immediately.

3.3 To issue vitamin drops, condoms, hearing aid batteries and other products accordingto the services provided at the centre. To ensure that stocks are maintained and tokeep accurate records.

3.4 To organise, order and return paper records for patients, where still used. Tomaintain an accurate filing system for storing patient records.

3.5 To carry out scanning and uploading paper records on to the RiO patient recordsystem, as part of the move towards electronic records. This will need to be carriedout at the reception desk whilst providing a reception service.

3.6 Under the guidance of Health Centre Manager, provide ad-hoc general adminsupport to staff based at the health centre as required

3.7 To gather tests and specimens from patients and from clinic rooms. To ensure tests

and specimens are sent to the correct laboratories in a timely manner To forward

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3.16 To participate in out of hours clinics on an ad-hoc basis and to cover any unplannedabsences, planned leave and training courses. This will include cover at other health

centres.

3.17 For Clerks based at Finsbury Health Centre provide family planning reception andclerking at the designated times and admin support to the Head of CommunityEstates.

4. PROBATIONARY PERIOD

This post is subject to the requirements of a six month probationary scheme for newstaff only.

5. CONFIDENTIALITY

All information concerning patients/clients and staff must be treated as strictlyconfidential at all times.

6. VALUING DIVERSITY

It is the aim of the PCT to ensure that no job applicant or employee receives lessfavourable treatment on the grounds of sex, sexual orientation, marital/partnershipstatus, race, religion, age, creed, colour, ethnic origin, disability, part time workingstatus and real or suspected HIV/AIDS status and is not placed at a disadvantage byconditions or requirements which cannot be shown to be justifiable. To this end thePCT has a Valuing Diversity in the Workplace Policy and it is for each employee to

contribute to its success

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All staff who contribute to patients health records are expected to be familiar with,and adhere to, the PCTs Standards of Records Keeping Policy. Staff should be

aware that patients records throughout the PCT will be subject to regular audit.

All staff who have access to patients records have a responsibility to ensure thatthese are maintained efficiently and that confidentiality is protected in line with thePCTs Confidentiality of Health Records Policy.

All staff have an obligation to ensure that health records are maintained efficientlyand that confidentiality is protected. Staff are also subject to this obligation both on

an implied basis and also on the basis that, on accepting their job description, theyagree to maintain both patient / client and staff confidentiality.

In addition, all health professionals are advised to compile records on the assumptionthat they are accessible to patients in line with the Data Protection Act 1998.

11. WASTE DISPOSAL

All staff must ensure that waste produced within the PCT is disposed of in such waysthat control risk to health, or safety of staff and the public alike in accordance withrelevant legislation and procedures contained within the policy.

12. IMPROVING WORKING LIVES (IWL)

IWL is an NHS-wide initiative aimed at ensuring staff have good work/life balance,access to training, and support from their employer. The PCT is committed tomaintaining a high standard of practice within IWL and, as such, staff have access to

a wide range of flexible working options childcare support and many training and

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14. RISK MANAGEMENT

All PCT employees are accountable, through the terms and conditions of theiremployment, professional regulations, clinical governance and statutory health andsafety regulations, and are responsible for reporting incidents, being aware of the riskmanagement strategy and emergency procedures and attendance at training asrequired.

All staff have a responsibility to manage risk within their sphere of responsibility. It is

a statutory duty to take reasonable care of their own safety and the safety of otherswho may be affected by acts or omissions.

All managers throughout the organisation have a responsibility to ensure that policiesand procedures are followed, that staff receive appropriate training, that a local riskregister is developed and monitored on a quarterly basis and any changes reportedto the Clinical Governance Committee and Risk and Assurance Committee.

Managers are responsible for implementing and monitoring any identified riskmanagement control measures within their designated area/s and scope ofresponsibility. In situations where significant risks have been identified and wherelocal control measures are considered to be potentially inadequate, managers areresponsible for bringing these risks to the attention of the Clinical GovernanceCommittee or Risk and Assurance Committee if resolution has not been satisfactorilyachieved.

15. INFECTION CONTROL

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