All DB N = 2121

All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Sep-NovCurrent %Dec-Feb

Percentile Rank

Percentile Rank

Percentile Rank

Percentile Rank

Rate hospital 0-10 328 56.7% 64.6% 17 17 20 12

Recommend the hospital 320 62.1% 63.4% 17 17 15 12

Comm w/ Nurses 329 66.5% 74.0% 11 11 15 9

Nurses treat with courtesy/respect 328 70.8% 79.3% 7 7 12 5

Nurses listen carefully to you 326 65.5% 70.9% 13 13 16 10

Nurses expl in way you understand 328 63.3% 72.0% 22 22 25 18

Response of Hosp Staff 302 48.0% 53.5% 4 4 5 4

Call button help soon as wanted it 288 41.3% 50.0% 4 4 4 5

Help toileting soon as you wanted 158 54.7% 57.0% 6 6 6 8

Comm w/ Doctors 327 72.7% 79.8% 36 36 40 36

Doctors treat with courtesy/respect 325 79.2% 85.8% 35 35 40 32

Doctors listen carefully to you 325 72.2% 79.4% 46 46 49 45

Doctors expl in way you understand 324 66.7% 74.1% 30 30 34 29

Hospital Environment 326 60.5% 66.0% 47 47 46 61

Cleanliness of hospital environment 325 69.3% 69.8% 29 29 40 34

Quietness of hospital environment 322 51.8% 62.1% 60 60 50 77

Pain Management 254 59.2% 62.3% 8 8 7 6

Pain well controlled 249 49.6% 53.4% 7 7 4 6

Staff do everything help with pain 254 68.9% 71.3% 10 10 14 9

Comm About Medicines 202 56.1% 57.9% 14 14 13 12

Tell you what new medicine was for 201 67.0% 70.6% 10 10 10 7

Staff describe medicine side effect 197 45.2% 45.2% - 22 22 20 24

Discharge Information 293 80.2% 86.8% 37 37 53 31

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

1Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Summary Report

Surveys Returned: December 2016 - February 2017

All DB N = 2121

All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Sep-NovCurrent %Dec-Feb

Percentile Rank

Percentile Rank

Percentile Rank

Percentile Rank

Staff talk about help when you left 291 78.8% 85.9% 51 51 73 48

Info re symptoms/prob to look for 291 81.5% 87.6% 23 23 32 19

Care Transitions 330 45.6% 46.7% 18 18 24 12

Hosp staff took pref into account 323 42.4% 36.2% 10 10 17 5

Good understanding managing health 325 42.2% 46.2% 19 19 22 14

Understood purpose of taking meds 325 52.3% 57.7% 31 31 41 24

Your Top Box Score

Press Ganey Questions nPrevious %

Sep-NovCurrent %Dec-Feb

Percentile Rank

Percentile Rank

Percentile Rank

Percentile Rank

Family able to participate decision 24 51.6% 54.2% Staff explained roles in care 27 47.3% 55.6% Staff respected having family with 26 63.7% 57.7% Staff sensitivity to your needs 25 46.7% 32.0% Staff supported family throughout 25 59.6% 68.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

2Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Summary Report

Surveys Returned: December 2016 - February 2017

Survey items are correlated to H CAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Promptness response to call PG 3 0.53

2 Response concerns/complaints PG 5 0.49

3 Instructions care at home PG 5 0.46

4 Skill of the nurses PG 7 0.49

5 Nurses' attitude toward requests PG 6 0.46

6 Attention to special/personal needs PG 7 0.48

6 Nurses listen carefully to you CAHPS 8 0.52

8 Room temperature PG 2 0.40

8 Pleasantness of room decor PG 7 0.47

8 Nurses kept you informed PG 8 0.52

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

www.PressGaney.com | 800.232.8032 3Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Domains and Questions 3 Neuro 4South 4West 5 BMT 5 North

Rate hospital 0-10White

68.4% 70.8% 51.9% 58.8% 62.1%

Recommend the hospital#cbc0b7

74.3% 71.6% 52.3% 76.5% 63.6%

Comm w/ NursesWhite

74.5% 67.5% 67.0% 84.3% 67.8%

Nurses treat with courtesy/respect#cbc0b7

82.1% 76.1% 70.6% 88.2% 74.1%

Nurses listen carefully to youWhite

75.9% 69.0% 68.8% 76.5% 62.1%

Nurses expl in way you understand#cbc0b7

65.5% 57.3% 61.5% 88.2% 67.2%

Response of Hosp StaffWhite

61.6% 58.1% 36.0% 40.6% 51.1%

Call button help soon as wanted it#cbc0b7

58.5% 51.3% 32.7% 31.3% 46.3%

Help toileting soon as you wantedWhite

64.8% 65.0% 39.3% 50.0% 56.0%

Comm w/ Doctors#cbc0b7

78.0% 75.9% 82.2% 90.2% 74.0%

Doctors treat with courtesy/respectWhite

84.5% 83.1% 88.8% 100.0% 75.4%

Doctors listen carefully to you#cbc0b7

81.4% 75.0% 78.7% 94.1% 75.9%

Doctors expl in way you understandWhite

68.1% 69.7% 79.2% 76.5% 70.7%

Hospital Environment#cbc0b7

71.3% 61.6% 55.7% 47.7% 62.0%

Cleanliness of hospital environmentWhite

75.4% 58.4% 58.7% 68.8% 64.3%

Quietness of hospital environment#cbc0b7

67.2% 64.8% 52.8% 26.7% 59.6%

Pain ManagementWhite

61.7% 60.9% 55.5% 71.4% 56.0%

Pain well controlled#cbc0b7

51.3% 51.4% 47.0% 64.3% 50.0%

Staff do everything help with painWhite

72.2% 70.4% 63.9% 78.6% 62.0%

Comm About Medicines#cbc0b7

63.2% 53.5% 49.2% 76.9% 52.0%

Tell you what new medicine was forWhite

77.0% 63.3% 68.3% 100.0% 65.7%

Staff describe medicine side effect#cbc0b7

49.3% 43.8% 30.0% 53.8% 38.2%

Discharge InformationWhite

83.8% 86.8% 86.5% 94.1% 89.6%

Staff talk about help when you left#cbc0b7

81.7% 89.4% 88.9% 88.2% 84.9%

Info re symptoms/prob to look forWhite

85.9% 84.1% 84.1% 100.0% 94.3%

Care Transitions#cbc0b7

48.2% 45.8% 41.9% 54.0% 46.8%

Hosp staff took pref into accountWhite

41.2% 36.0% 32.1% 41.2% 38.6%

Good understanding managing health#cbc0b7

43.1% 43.2% 41.1% 64.7% 49.1%

Understood purpose of taking medsWhite

60.2% 58.1% 52.5% 56.3% 52.8%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

4Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Domains and Questions 5 West 5C Adult 5South 6 CICU 6 South

Rate hospital 0-10White

49.1% 80.0% 81.8% 75.0% 61.9%

Recommend the hospital#cbc0b7

53.6% 77.8% 72.7% 100.0% 63.6%

Comm w/ NursesWhite

62.9% 70.4% 84.8% 72.6% 84.6%

Nurses treat with courtesy/respect#cbc0b7

70.9% 66.7% 90.9% 85.7% 90.9%

Nurses listen carefully to youWhite

55.4% 55.6% 81.8% 57.1% 77.3%

Nurses expl in way you understand#cbc0b7

62.5% 88.9% 81.8% 75.0% 85.7%

Response of Hosp StaffWhite

30.3% 46.7% 71.7% 35.4% 55.6%

Call button help soon as wanted it#cbc0b7

31.4% 33.3% 60.0% 33.3% 66.7%

Help toileting soon as you wantedWhite

29.2% 60.0% 83.3% 37.5% 44.4%

Comm w/ Doctors#cbc0b7

66.1% 96.3% 100.0% 79.2% 83.3%

Doctors treat with courtesy/respectWhite

71.4% 100.0% 100.0% 87.5% 90.9%

Doctors listen carefully to you#cbc0b7

64.3% 88.9% 100.0% 75.0% 81.8%

Doctors expl in way you understandWhite

62.5% 100.0% 100.0% 75.0% 77.3%

Hospital Environment#cbc0b7

61.3% 83.3% 77.3% 68.8% 60.6%

Cleanliness of hospital environmentWhite

60.0% 77.8% 81.8% 87.5% 66.7%

Quietness of hospital environment#cbc0b7

62.5% 88.9% 72.7% 50.0% 54.5%

Pain ManagementWhite

42.9% 68.8% 81.3% 58.3% 66.7%

Pain well controlled#cbc0b7

34.3% 62.5% 62.5% 33.3% 55.6%

Staff do everything help with painWhite

51.4% 75.0% 100.0% 83.3% 77.8%

Comm About Medicines#cbc0b7

48.6% 62.5% 71.7% 58.3% 53.8%

Tell you what new medicine was forWhite

57.1% 100.0% 83.3% 66.7% 69.2%

Staff describe medicine side effect#cbc0b7

40.0% 25.0% 60.0% 50.0% 38.5%

Discharge InformationWhite

77.3% 83.3% 94.4% 91.7% 76.5%

Staff talk about help when you left#cbc0b7

77.1% 77.8% 100.0% 83.3% 70.6%

Info re symptoms/prob to look forWhite

77.6% 88.9% 88.9% 100.0% 82.4%

Care Transitions#cbc0b7

37.4% 58.5% 53.0% 58.3% 38.1%

Hosp staff took pref into accountWhite

33.9% 40.0% 50.0% 50.0% 35.0%

Good understanding managing health#cbc0b7

37.5% 55.6% 36.4% 50.0% 38.1%

Understood purpose of taking medsWhite

40.8% 80.0% 72.7% 75.0% 41.2%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

5Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Domains and Questions 6 Tele 7 Med 7 Peri 7N-T 8 South

Rate hospital 0-10White

67.3% 63.2% 40.0% 76.5% 44.7%

Recommend the hospital#cbc0b7

70.4% 70.1% 41.5% 70.6% 51.4%

Comm w/ NursesWhite

79.6% 76.6% 67.5% 73.3% 61.4%

Nurses treat with courtesy/respect#cbc0b7

85.5% 81.2% 77.5% 80.0% 63.2%

Nurses listen carefully to youWhite

74.5% 75.0% 55.0% 68.6% 60.5%

Nurses expl in way you understand#cbc0b7

78.9% 73.5% 70.0% 71.4% 60.5%

Response of Hosp StaffWhite

58.0% 51.6% 63.5% 60.8% 31.7%

Call button help soon as wanted it#cbc0b7

60.0% 48.3% 48.7% 51.5% 23.3%

Help toileting soon as you wantedWhite

56.0% 54.8% 78.3% 70.0% 40.0%

Comm w/ Doctors#cbc0b7

82.4% 74.8% 80.3% 77.0% 66.7%

Doctors treat with courtesy/respectWhite

87.3% 85.3% 85.0% 77.1% 73.7%

Doctors listen carefully to you#cbc0b7

79.8% 70.6% 76.3% 82.4% 63.2%

Doctors expl in way you understandWhite

80.0% 68.7% 79.5% 71.4% 63.2%

Hospital Environment#cbc0b7

58.3% 67.2% 57.0% 73.8% 65.8%

Cleanliness of hospital environmentWhite

67.9% 68.7% 59.0% 80.0% 73.7%

Quietness of hospital environment#cbc0b7

48.6% 65.7% 55.0% 67.6% 57.9%

Pain ManagementWhite

67.4% 61.2% 71.1% 62.9% 37.0%

Pain well controlled#cbc0b7

55.2% 55.1% 65.7% 53.1% 29.6%

Staff do everything help with painWhite

79.5% 67.3% 76.5% 72.7% 44.4%

Comm About Medicines#cbc0b7

59.3% 65.0% 54.8% 67.2% 50.0%

Tell you what new medicine was forWhite

70.7% 75.0% 71.4% 76.0% 61.9%

Staff describe medicine side effect#cbc0b7

48.0% 55.0% 38.1% 58.3% 38.1%

Discharge InformationWhite

87.3% 78.0% 87.5% 93.8% 84.1%

Staff talk about help when you left#cbc0b7

83.8% 74.2% 85.0% 90.6% 83.9%

Info re symptoms/prob to look forWhite

90.7% 81.8% 90.0% 96.9% 84.4%

Care Transitions#cbc0b7

49.4% 52.8% 55.5% 56.7% 44.0%

Hosp staff took pref into accountWhite

45.0% 47.1% 43.9% 45.7% 40.0%

Good understanding managing health#cbc0b7

47.7% 50.0% 57.5% 58.8% 40.5%

Understood purpose of taking medsWhite

55.4% 61.3% 65.0% 65.6% 51.4%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

6Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Domains and Questions MICU S Trauma SICU

Rate hospital 0-10White

83.3% 83.3% 85.7%

Recommend the hospital#cbc0b7

83.3% 83.3% 71.4%

Comm w/ NursesWhite

83.3% 100.0% 76.2%

Nurses treat with courtesy/respect#cbc0b7

83.3% 100.0% 85.7%

Nurses listen carefully to youWhite

83.3% 100.0% 71.4%

Nurses expl in way you understand#cbc0b7

83.3% 100.0% 71.4%

Response of Hosp StaffWhite

70.8% 87.5% 90.0%

Call button help soon as wanted it#cbc0b7

66.7% 75.0% 80.0%

Help toileting soon as you wantedWhite

75.0% 100.0% 100.0%

Comm w/ Doctors#cbc0b7

82.2% 100.0% 81.0%

Doctors treat with courtesy/respectWhite

80.0% 100.0% 85.7%

Doctors listen carefully to you#cbc0b7

83.3% 100.0% 85.7%

Doctors expl in way you understandWhite

83.3% 100.0% 71.4%

Hospital Environment#cbc0b7

33.3% 91.7% 57.1%

Cleanliness of hospital environmentWhite

50.0% 100.0% 71.4%

Quietness of hospital environment#cbc0b7

16.7% 83.3% 42.9%

Pain ManagementWhite

N/A 87.5% 100.0%

Pain well controlled#cbc0b7

N/A 75.0% 100.0%

Staff do everything help with painWhite

N/A 100.0% 100.0%

Comm About Medicines#cbc0b7

60.0% 70.0% N/A

Tell you what new medicine was forWhite

60.0% 100.0% N/A

Staff describe medicine side effect#cbc0b7

60.0% 40.0% N/A

Discharge InformationWhite

N/A 100.0% 66.7%

Staff talk about help when you left#cbc0b7

N/A 100.0% 50.0%

Info re symptoms/prob to look forWhite

N/A 100.0% 83.3%

Care Transitions#cbc0b7

47.2% 30.6% 74.3%

Hosp staff took pref into accountWhite

66.7% 0.0% 71.4%

Good understanding managing health#cbc0b7

50.0% 16.7% 71.4%

Understood purpose of taking medsWhite

25.0% 75.0% 80.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

7Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Press Ganey Questions 3 Neuro 4South 4West 5 BMT 5 North

Family able to participate decision White

56.7% 57.9% 46.2% 58.3% 52.9%

Staff explained roles in care #cbc0b7

54.8% 55.9% 40.0% 58.3% 52.9%

Staff respected having family with White

66.2% 69.0% 60.8% 75.0% 73.5%

Staff sensitivity to your needs #cbc0b7

49.3% 52.7% 44.0% 75.0% 36.7%

Staff supported family throughout White

63.8% 67.8% 57.1% 58.3% 63.6%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

8Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Press Ganey Questions 5 West 5C Adult 5South 6 CICU 6 South

Family able to participate decision White

46.2% N/A 50.0% 42.9% 42.9%

Staff explained roles in care #cbc0b7

43.6% N/A 66.7% 37.5% 59.1%

Staff respected having family with White

56.4% N/A 66.7% 42.9% 66.7%

Staff sensitivity to your needs #cbc0b7

47.2% N/A 66.7% 42.9% 47.6%

Staff supported family throughout White

52.6% N/A 80.0% 50.0% 52.4%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

9Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Press Ganey Questions 6 Tele 7 Med 7 Peri 7N-T 8 South

Family able to participate decision White

53.6% 65.2% 63.0% 66.7% 70.0%

Staff explained roles in care #cbc0b7

54.3% 61.2% 71.4% 66.7% 60.0%

Staff respected having family with White

68.1% 67.3% 85.7% 66.7% 72.2%

Staff sensitivity to your needs #cbc0b7

59.1% 55.6% 51.9% 68.7% 52.6%

Staff supported family throughout White

68.7% 62.5% 78.6% 66.7% 70.6%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

10Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

UNIT COMPARISONYour Top Box Score

Mar 16 - Feb 17

Press Ganey Questions MICU S Trauma SICU

Family able to participate decision White

75.0% N/A 75.0%

Staff explained roles in care #cbc0b7

100.0% N/A 100.0%

Staff respected having family with White

75.0% N/A 75.0%

Staff sensitivity to your needs #cbc0b7

75.0% N/A 75.0%

Staff supported family throughout White

100.0% N/A 75.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

11Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Unit Comparison

Surveys Returned: March 2016 - February 2017

3 NeuroAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 117 68.2% 68.4% 30 30 34 24

Recommend the hospital 113 75.0% 74.3% 51 51 55 45

Comm w/ Nurses 117 79.3% 74.5% 13 13 17 11

Nurses treat with courtesy/respect 117 88.2% 82.1% 15 15 24 12

Nurses listen carefully to you 116 75.3% 75.9% 39 39 42 39

Nurses expl in way you understand 116 74.4% 65.5% 3 3 5 2

Response of Hosp Staff 101 63.9% 61.6% 27 27 32 34

Call button help soon as wanted it 94 63.8% 58.5% 25 25 30 27

Help toileting soon as you wanted 71 64.0% 64.8% 30 30 32 37

Comm w/ Doctors 118 75.2% 78.0% 24 24 29 23

Doctors treat with courtesy/respect 116 80.2% 84.5% 25 25 30 21

Doctors listen carefully to you 118 74.4% 81.4% 61 61 61 63

Doctors expl in way you understand 116 70.9% 68.1% 7 7 10 6

Hospital Environment 118 68.0% 71.3% 72 72 72 85

Cleanliness of hospital environment 118 75.6% 75.4% 56 56 68 63

Quietness of hospital environment 116 60.5% 67.2% 77 77 69 89

Pain Management 79 66.1% 61.7% 6 6 5 5

Pain well controlled 78 56.5% 51.3% 5 5 3 3

Staff do everything help with pain 79 75.8% 72.2% 12 12 18 10

Comm About Medicines 75 68.2% 63.2% 45 45 42 48

Tell you what new medicine was for 74 84.1% 77.0% 44 44 43 40

Staff describe medicine side effect 73 52.4% 49.3% 44 44 40 51

Discharge Information 94 88.5% 83.8% 17 17 26 12

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

12Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

3 Neuro

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

3 NeuroAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 93 87.1% 81.7% 23 23 37 18

Info re symptoms/prob to look for 92 89.9% 85.9% 15 15 22 12

Care Transitions 116 48.8% 48.2% 23 23 30 17

Hosp staff took pref into account 114 42.0% 41.2% 26 26 32 18

Good understanding managing health 116 38.1% 43.1% 10 10 11 8

Understood purpose of taking meds 113 66.2% 60.2% 43 43 50 36

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 67 59.7% 56.7% Staff explained roles in care 73 60.6% 54.8% Staff respected having family with 71 76.4% 66.2% Staff sensitivity to your needs 69 60.9% 49.3% Staff supported family throughout 69 67.1% 63.8%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

13Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

3 Neuro

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Response concerns/complaints PG 6 0.74

2 Nurses expl in way you understand CAHPS 3 0.63

3 Staff include decisions re:trtmnt PG 9 0.72

4 Staff addressed emotional needs PG 14 0.74

5 Promptness response to call PG 12 0.60

5 Staff worked together care for you PG 15 0.70

7 Instructions care at home PG 5 0.51

8 Courtesy of person admitting PG 8 0.51

9 Likelihood recommending hospital PG 19 0.74

10 Skill of the nurses PG 13 0.54

www.PressGaney.com | 800.232.8032 14Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

3 Neuro

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

4SouthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 89 66.2% 70.8% 40 40 43 35

Recommend the hospital 88 64.7% 71.6% 41 41 41 36

Comm w/ Nurses 89 65.0% 67.5% 2 2 2 1

Nurses treat with courtesy/respect 88 68.7% 76.1% 3 3 4 2

Nurses listen carefully to you 87 63.2% 69.0% 8 8 9 7

Nurses expl in way you understand 89 63.2% 57.3% 1 1 1 1

Response of Hosp Staff 83 43.5% 58.1% 14 14 16 15

Call button help soon as wanted it 80 43.8% 51.3% 6 6 6 6

Help toileting soon as you wanted 40 43.3% 65.0% 32 32 32 38

Comm w/ Doctors 89 80.6% 75.9% 13 13 17 14

Doctors treat with courtesy/respect 89 85.1% 83.1% 15 15 18 13

Doctors listen carefully to you 88 80.6% 75.0% 18 18 24 17

Doctors expl in way you understand 89 76.1% 69.7% 11 11 14 10

Hospital Environment 89 58.8% 61.6% 26 26 24 33

Cleanliness of hospital environment 89 55.9% 58.4% 2 2 6 2

Quietness of hospital environment 88 61.8% 64.8% 69 69 59 83

Pain Management 71 58.9% 60.9% 5 5 3 4

Pain well controlled 70 53.2% 51.4% 5 5 3 3

Staff do everything help with pain 71 64.5% 70.4% 8 8 10 7

Comm About Medicines 49 64.8% 53.5% 4 4 3 4

Tell you what new medicine was for 49 84.1% 63.3% 2 2 1 1

Staff describe medicine side effect 48 45.5% 43.8% 17 17 15 18

Discharge Information 85 82.5% 86.8% 37 37 53 31

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

15Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4South

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

4SouthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 85 76.2% 89.4% 79 79 93 78

Info re symptoms/prob to look for 82 88.7% 84.1% 8 8 11 5

Care Transitions 89 43.7% 45.8% 15 15 21 10

Hosp staff took pref into account 86 34.8% 36.0% 10 10 16 5

Good understanding managing health 88 43.3% 43.2% 11 11 12 9

Understood purpose of taking meds 85 52.9% 58.1% 32 32 42 26

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 57 56.6% 57.9% Staff explained roles in care 59 56.4% 55.9% Staff respected having family with 58 69.8% 69.0% Staff sensitivity to your needs 55 50.0% 52.7% Staff supported family throughout 59 61.5% 67.8%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

16Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4South

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Nurses treat with courtesy/respect CAHPS 3 0.69

2 Cleanliness of hospital environment CAHPS 2 0.46

3 Nurses expl in way you understand CAHPS 1 0.44

4 Pain well controlled CAHPS 5 0.60

5 Tell you what new medicine was for CAHPS 2 0.41

6 Staff worked together care for you PG 4 0.41

7 Nurses listen carefully to you CAHPS 8 0.67

8 Pleasantness of room decor PG 4 0.41

8 Staff do everything help with pain CAHPS 8 0.61

10 Promptness response to call PG 1 0.28

www.PressGaney.com | 800.232.8032 17Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4South

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

4WestAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 108 50.6% 51.9% 2 2 1 1

Recommend the hospital 109 50.6% 52.3% 3 3 1 2

Comm w/ Nurses 110 62.6% 67.0% 2 2 1 1

Nurses treat with courtesy/respect 109 71.1% 70.6% 1 1 1 1

Nurses listen carefully to you 109 57.1% 68.8% 8 8 9 7

Nurses expl in way you understand 109 59.7% 61.5% 1 1 1 1

Response of Hosp Staff 105 39.7% 36.0% 1 1 1 1

Call button help soon as wanted it 101 35.7% 32.7% 1 1 1 1

Help toileting soon as you wanted 56 43.8% 39.3% 1 1 1 1

Comm w/ Doctors 108 77.5% 82.2% 56 56 57 56

Doctors treat with courtesy/respect 107 83.1% 88.8% 62 62 66 64

Doctors listen carefully to you 108 77.9% 78.7% 40 40 42 41

Doctors expl in way you understand 106 71.4% 79.2% 66 66 65 69

Hospital Environment 110 55.6% 55.7% 8 8 9 10

Cleanliness of hospital environment 109 57.9% 58.7% 3 3 6 2

Quietness of hospital environment 108 53.2% 52.8% 27 27 18 37

Pain Management 100 62.3% 55.5% 1 1 1 1

Pain well controlled 100 61.6% 47.0% 2 2 2 1

Staff do everything help with pain 97 63.0% 63.9% 2 2 1 1

Comm About Medicines 60 55.7% 49.2% 1 1 1 1

Tell you what new medicine was for 60 74.5% 68.3% 6 6 5 3

Staff describe medicine side effect 60 37.0% 30.0% 1 1 1 1

Discharge Information 90 89.1% 86.5% 34 34 48 28

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

18Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4West

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

4WestAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 90 91.8% 88.9% 76 76 91 73

Info re symptoms/prob to look for 88 86.4% 84.1% 8 8 11 5

Care Transitions 109 41.9% 41.9% - 6 6 8 4

Hosp staff took pref into account 106 38.2% 32.1% 4 4 4 1

Good understanding managing health 107 40.3% 41.1% 6 6 5 5

Understood purpose of taking meds 109 47.1% 52.5% 12 12 18 8

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 52 44.1% 46.2% Staff explained roles in care 55 41.0% 40.0% Staff respected having family with 51 62.1% 60.8% Staff sensitivity to your needs 50 46.7% 44.0% Staff supported family throughout 49 54.2% 57.1%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

19Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4West

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Skill of the nurses PG 1 0.59

2 Overall rating of care given PG 1 0.58

3 Likelihood recommending hospital PG 1 0.58

4 Attention to special/personal needs PG 1 0.57

5 Nurses' attitude toward requests PG 1 0.55

6 Nurses kept you informed PG 1 0.53

7 Friendliness/courtesy of the nurses PG 1 0.53

8 Staff worked together care for you PG 1 0.52

9 Promptness response to call PG 1 0.52

10 How well your pain was controlled PG 1 0.51

www.PressGaney.com | 800.232.8032 20Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

4West

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

5 NorthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 58 68.2% 62.1% 11 11 13 8

Recommend the hospital 55 68.9% 63.6% 17 17 16 12

Comm w/ Nurses 58 84.3% 67.8% 2 2 2 1

Nurses treat with courtesy/respect 58 84.4% 74.1% 2 2 1 1

Nurses listen carefully to you 58 86.7% 62.1% 1 1 1 1

Nurses expl in way you understand 58 81.8% 67.2% 6 6 7 3

Response of Hosp Staff 56 60.8% 51.1% 2 2 4 2

Call button help soon as wanted it 54 59.1% 46.3% 2 2 2 1

Help toileting soon as you wanted 25 62.5% 56.0% 5 5 5 7

Comm w/ Doctors 58 87.3% 74.0% 7 7 10 5

Doctors treat with courtesy/respect 57 88.9% 75.4% 1 1 1 1

Doctors listen carefully to you 58 88.6% 75.9% 23 23 30 22

Doctors expl in way you understand 58 84.4% 70.7% 14 14 18 14

Hospital Environment 58 60.0% 62.0% 27 27 26 36

Cleanliness of hospital environment 56 64.4% 64.3% 11 11 17 9

Quietness of hospital environment 57 55.6% 59.6% 51 51 39 68

Pain Management 50 71.1% 56.0% 2 2 1 1

Pain well controlled 50 63.2% 50.0% 3 3 2 1

Staff do everything help with pain 50 78.9% 62.0% 1 1 1 1

Comm About Medicines 35 69.0% 52.0% 3 3 2 3

Tell you what new medicine was for 35 84.8% 65.7% 3 3 2 3

Staff describe medicine side effect 34 53.1% 38.2% 4 4 3 4

Discharge Information 53 88.5% 89.6% 68 68 89 64

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

21Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 North

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

5 NorthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 53 86.8% 84.9% 44 44 62 40

Info re symptoms/prob to look for 53 90.2% 94.3% 87 87 94 89

Care Transitions 58 58.8% 46.8% 18 18 25 13

Hosp staff took pref into account 57 53.3% 38.6% 17 17 26 10

Good understanding managing health 57 55.6% 49.1% 31 31 35 25

Understood purpose of taking meds 56 67.4% 52.8% 13 13 18 8

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 34 66.7% 52.9% Staff explained roles in care 34 71.4% 52.9% Staff respected having family with 34 75.6% 73.5% Staff sensitivity to your needs 30 65.0% 36.7% Staff supported family throughout 33 79.5% 63.6%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

22Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 North

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Room cleanliness PG 1 0.80

2 Courtesy of person cleaning room PG 2 0.69

3 Accommodations & comfort visitors PG 1 0.61

3 Tell you what new medicine was for CAHPS 3 0.68

3 Likelihood recommending hospital PG 5 0.70

6 Promptness response to call PG 2 0.66

7 Instructions care at home PG 1 0.58

8 Pleasantness of room decor PG 1 0.57

9 Response concerns/complaints PG 6 0.69

10 Quality of the food PG 7 0.68

www.PressGaney.com | 800.232.8032 23Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 North

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

5 WestAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 55 57.9% 49.1% 1 1 1 1

Recommend the hospital 56 71.1% 53.6% 4 4 2 2

Comm w/ Nurses 56 67.5% 62.9% 1 1 1 1

Nurses treat with courtesy/respect 55 66.7% 70.9% 1 1 1 1

Nurses listen carefully to you 56 69.2% 55.4% 1 1 1 1

Nurses expl in way you understand 56 66.7% 62.5% 2 2 1 1

Response of Hosp Staff 55 52.4% 30.3% 1 1 1 1

Call button help soon as wanted it 51 45.7% 31.4% 1 1 1 1

Help toileting soon as you wanted 24 59.1% 29.2% 1 1 1 1

Comm w/ Doctors 56 78.6% 66.1% 1 1 1 1

Doctors treat with courtesy/respect 56 82.1% 71.4% 1 1 1 1

Doctors listen carefully to you 56 82.1% 64.3% 1 1 1 1

Doctors expl in way you understand 56 71.8% 62.5% 1 1 2 1

Hospital Environment 56 52.6% 61.3% 25 25 24 33

Cleanliness of hospital environment 55 46.2% 60.0% 3 3 8 3

Quietness of hospital environment 56 59.0% 62.5% 61 61 51 77

Pain Management 36 59.9% 42.9% 1 1 1 1

Pain well controlled 35 45.8% 34.3% 1 1 1 1

Staff do everything help with pain 35 73.9% 51.4% 1 1 1 1

Comm About Medicines 35 56.4% 48.6% 1 1 1 1

Tell you what new medicine was for 35 66.7% 57.1% 1 1 1 1

Staff describe medicine side effect 35 46.2% 40.0% 6 6 5 7

Discharge Information 49 78.0% 77.3% 3 3 2 2

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

24Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 West

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

5 WestAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 48 65.6% 77.1% 8 8 10 5

Info re symptoms/prob to look for 49 90.3% 77.6% 1 1 1 1

Care Transitions 56 41.7% 37.4% 1 1 1 1

Hosp staff took pref into account 56 28.9% 33.9% 6 6 9 2

Good understanding managing health 56 46.2% 37.5% 2 2 1 1

Understood purpose of taking meds 55 50.0% 40.8% 1 1 1 1

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 39 48.5% 46.2% Staff explained roles in care 39 52.9% 43.6% Staff respected having family with 39 51.5% 56.4% Staff sensitivity to your needs 36 33.3% 47.2% Staff supported family throughout 38 54.5% 52.6%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

25Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 West

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Overall rating of care given PG 1 0.72

2 Friendliness/courtesy of physician PG 1 0.72

3 Nurses' attitude toward requests PG 1 0.64

3 Staff worked together care for you PG 2 0.90

5 Staff include decisions re:trtmnt PG 2 0.81

6 Room cleanliness PG 1 0.63

7 Physician concern questions/worries PG 1 0.62

7 Response concerns/complaints PG 2 0.74

9 Physician kept you informed PG 1 0.59

10 Time physician spent with you PG 1 0.58

10 Wait time for test or treatments PG 3 0.76

www.PressGaney.com | 800.232.8032 26Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

5 West

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

6 TeleAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 110 61.0% 67.3% 25 25 27 20

Recommend the hospital 108 70.5% 70.4% 37 37 37 31

Comm w/ Nurses 110 78.9% 79.6% 44 44 49 42

Nurses treat with courtesy/respect 110 84.6% 85.5% 36 36 45 32

Nurses listen carefully to you 110 75.3% 74.5% 30 30 34 26

Nurses expl in way you understand 109 76.6% 78.9% 70 70 73 71

Response of Hosp Staff 98 52.2% 58.0% 14 14 15 15

Call button help soon as wanted it 95 53.1% 60.0% 31 31 36 34

Help toileting soon as you wanted 50 51.4% 56.0% 5 5 5 7

Comm w/ Doctors 110 85.0% 82.4% 58 58 59 59

Doctors treat with courtesy/respect 110 89.7% 87.3% 48 48 54 47

Doctors listen carefully to you 109 82.1% 79.8% 49 49 51 47

Doctors expl in way you understand 110 83.1% 80.0% 71 71 69 76

Hospital Environment 109 58.1% 58.3% 14 14 14 20

Cleanliness of hospital environment 106 59.0% 67.9% 21 21 31 22

Quietness of hospital environment 109 57.1% 48.6% 15 15 10 22

Pain Management 88 69.0% 67.4% 24 24 29 21

Pain well controlled 87 64.0% 55.2% 12 12 9 9

Staff do everything help with pain 88 74.0% 79.5% 51 51 61 48

Comm About Medicines 75 58.7% 59.3% 19 19 20 19

Tell you what new medicine was for 75 67.3% 70.7% 11 11 10 7

Staff describe medicine side effect 75 50.0% 48.0% 38 38 33 46

Discharge Information 99 90.1% 87.3% 42 42 61 37

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

27Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

6 Tele

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

6 TeleAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 99 84.5% 83.8% 35 35 51 31

Info re symptoms/prob to look for 97 95.7% 90.7% 51 51 71 47

Care Transitions 110 56.0% 49.4% 28 28 35 23

Hosp staff took pref into account 109 54.7% 45.0% 43 43 51 36

Good understanding managing health 109 53.8% 47.7% 24 24 30 19

Understood purpose of taking meds 108 59.4% 55.4% 21 21 29 16

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 69 59.0% 53.6% Staff explained roles in care 70 57.4% 54.3% Staff respected having family with 69 64.5% 68.1% Staff sensitivity to your needs 66 62.7% 59.1% Staff supported family throughout 67 61.7% 68.7%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

28Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

6 Tele

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Pleasantness of room decor PG 13 0.67

2 Room temperature PG 2 0.52

3 Help toileting soon as you wanted CAHPS 5 0.45

3 Room cleanliness PG 16 0.59

5 Temperature of the food PG 7 0.44

5 Promptness response to call PG 24 0.66

7 Noise level in and around room PG 18 0.52

8 Courtesy of person served food PG 29 0.65

9 Courtesy of person cleaning room PG 27 0.57

10 Quality of the food PG 6 0.43

www.PressGaney.com | 800.232.8032 29Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

6 Tele

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

7 MedAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 68 46.9% 63.2% 14 14 15 10

Recommend the hospital 67 55.4% 70.1% 37 37 37 31

Comm w/ Nurses 69 66.5% 76.6% 22 22 30 18

Nurses treat with courtesy/respect 69 69.2% 81.2% 12 12 20 8

Nurses listen carefully to you 68 67.7% 75.0% 33 33 36 30

Nurses expl in way you understand 68 62.5% 73.5% 31 31 37 26

Response of Hosp Staff 61 48.0% 51.6% 3 3 4 2

Call button help soon as wanted it 58 51.8% 48.3% 3 3 3 3

Help toileting soon as you wanted 31 44.1% 54.8% 4 4 4 5

Comm w/ Doctors 69 72.2% 74.8% 10 10 14 9

Doctors treat with courtesy/respect 68 85.9% 85.3% 31 31 35 27

Doctors listen carefully to you 68 67.7% 70.6% 5 5 9 2

Doctors expl in way you understand 67 63.1% 68.7% 8 8 11 8

Hospital Environment 69 53.5% 67.2% 53 53 52 68

Cleanliness of hospital environment 67 52.3% 68.7% 25 25 36 27

Quietness of hospital environment 67 54.7% 65.7% 72 72 63 85

Pain Management 49 54.1% 61.2% 6 6 5 4

Pain well controlled 49 46.2% 55.1% 11 11 9 9

Staff do everything help with pain 49 62.0% 67.3% 4 4 3 3

Comm About Medicines 40 62.7% 65.0% 57 57 56 62

Tell you what new medicine was for 40 80.0% 75.0% 30 30 31 25

Staff describe medicine side effect 40 45.5% 55.0% 74 74 73 84

Discharge Information 66 79.5% 78.0% 3 3 4 2

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

30Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Med

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

7 MedAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 66 75.4% 74.2% 4 4 5 2

Info re symptoms/prob to look for 66 83.6% 81.8% 4 4 5 3

Care Transitions 69 46.6% 52.8% 46 46 52 38

Hosp staff took pref into account 68 41.3% 47.1% 53 53 60 45

Good understanding managing health 68 43.8% 50.0% 34 34 39 30

Understood purpose of taking meds 68 54.8% 61.3% 49 49 57 40

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 46 50.0% 65.2% Staff explained roles in care 49 50.0% 61.2% Staff respected having family with 49 61.5% 67.3% Staff sensitivity to your needs 45 48.1% 55.6% Staff supported family throughout 48 52.9% 62.5%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

31Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Med

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Skill of the nurses PG 3 0.65

2 Staff include decisions re:trtmnt PG 2 0.60

3 Response concerns/complaints PG 1 0.54

3 Instructions care at home PG 2 0.57

5 Staff addressed emotional needs PG 4 0.60

6 Doctors listen carefully to you CAHPS 5 0.61

7 Call button help soon as wanted it CAHPS 3 0.48

8 Staff do everything help with pain CAHPS 4 0.55

9 Promptness response to call PG 7 0.61

10 Help toileting soon as you wanted CAHPS 4 0.48

www.PressGaney.com | 800.232.8032 32Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Med

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

7 PeriAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 40 62.2% 40.0% 1 1 1 1

Recommend the hospital 41 76.3% 41.5% 1 1 1 1

Comm w/ Nurses 40 79.4% 67.5% 2 2 2 1

Nurses treat with courtesy/respect 40 78.4% 77.5% 5 5 7 3

Nurses listen carefully to you 40 75.7% 55.0% 1 1 1 1

Nurses expl in way you understand 40 84.2% 70.0% 13 13 16 9

Response of Hosp Staff 39 64.0% 63.5% 35 35 43 42

Call button help soon as wanted it 39 60.0% 48.7% 3 3 4 3

Help toileting soon as you wanted 23 68.0% 78.3% 88 88 96 94

Comm w/ Doctors 40 91.1% 80.3% 41 41 45 39

Doctors treat with courtesy/respect 40 94.7% 85.0% 29 29 33 25

Doctors listen carefully to you 38 92.1% 76.3% 25 25 32 25

Doctors expl in way you understand 39 86.5% 79.5% 68 68 67 72

Hospital Environment 40 71.1% 57.0% 10 10 11 15

Cleanliness of hospital environment 39 65.8% 59.0% 3 3 7 2

Quietness of hospital environment 40 76.3% 55.0% 34 34 24 46

Pain Management 35 74.8% 71.1% 51 51 58 49

Pain well controlled 35 63.9% 65.7% 72 72 72 72

Staff do everything help with pain 34 85.7% 76.5% 29 29 38 26

Comm About Medicines 21 72.7% 54.8% 6 6 5 4

Tell you what new medicine was for 21 81.8% 71.4% 13 13 13 8

Staff describe medicine side effect 21 63.6% 38.1% 4 4 3 4

Discharge Information 40 84.2% 87.5% 44 44 65 41

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

33Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Peri

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

7 PeriAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 40 73.7% 85.0% 44 44 63 40

Info re symptoms/prob to look for 40 94.7% 90.0% 43 43 60 40

Care Transitions 41 51.4% 55.5% 61 61 65 54

Hosp staff took pref into account 41 39.5% 43.9% 38 38 47 31

Good understanding managing health 40 55.3% 57.5% 74 74 77 69

Understood purpose of taking meds 41 59.5% 65.0% 71 71 76 65

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 27 64.7% 63.0% Staff explained roles in care 28 55.9% 71.4% Staff respected having family with 28 75.8% 85.7% Staff sensitivity to your needs 27 68.7% 51.9% Staff supported family throughout 28 70.6% 78.6%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

34Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Peri

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Room temperature PG 1 0.66

2 Wait time for test or treatments PG 1 0.63

2 Pleasantness of room decor PG 2 0.83

4 Likelihood recommending hospital PG 2 0.74

5 Nurses listen carefully to you CAHPS 1 0.52

6 Nurses' attitude toward requests PG 3 0.53

7 Call button help soon as wanted it CAHPS 3 0.47

8 Skill of the nurses PG 2 0.42

8 Courtesy of person cleaning room PG 3 0.46

10 Staff worked together care for you PG 10 0.53

www.PressGaney.com | 800.232.8032 35Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7 Peri

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

7N-TAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 34 61.5% 76.5% 66 66 67 67

Recommend the hospital 34 57.7% 70.6% 38 38 38 32

Comm w/ Nurses 35 83.3% 73.3% 9 9 13 7

Nurses treat with courtesy/respect 35 88.5% 80.0% 9 9 14 5

Nurses listen carefully to you 35 76.9% 68.6% 7 7 9 7

Nurses expl in way you understand 35 84.6% 71.4% 18 18 24 13

Response of Hosp Staff 33 69.3% 60.8% 24 24 29 29

Call button help soon as wanted it 33 63.6% 51.5% 7 7 7 6

Help toileting soon as you wanted 10 75.0% 70.0% 57 57 67 66

Comm w/ Doctors 35 87.2% 77.0% 18 18 21 18

Doctors treat with courtesy/respect 35 92.3% 77.1% 2 2 2 2

Doctors listen carefully to you 34 84.6% 82.4% 68 68 66 72

Doctors expl in way you understand 35 84.6% 71.4% 17 17 20 16

Hospital Environment 35 65.4% 73.8% 81 81 80 92

Cleanliness of hospital environment 35 65.4% 80.0% 77 77 85 86

Quietness of hospital environment 34 65.4% 67.6% 78 78 71 90

Pain Management 33 58.3% 62.9% 9 9 9 8

Pain well controlled 32 50.0% 53.1% 7 7 4 5

Staff do everything help with pain 33 66.7% 72.7% 14 14 19 12

Comm About Medicines 25 73.5% 67.2% 70 70 69 78

Tell you what new medicine was for 25 82.4% 76.0% 37 37 36 34

Staff describe medicine side effect 24 64.7% 58.3% 85 85 82 92

Discharge Information 33 85.8% 93.8% 94 94 99 96

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

36Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7N-T

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

7N-TAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 32 87.5% 90.6% 85 85 95 86

Info re symptoms/prob to look for 32 84.0% 96.9% 97 97 99 99

Care Transitions 35 57.3% 56.7% 68 68 71 62

Hosp staff took pref into account 35 48.0% 45.7% 46 46 54 39

Good understanding managing health 34 69.2% 58.8% 79 79 81 77

Understood purpose of taking meds 34 54.5% 65.6% 73 73 77 69

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 18 56.0% 66.7% Staff explained roles in care 18 64.0% 66.7% Staff respected having family with 18 76.0% 66.7% Staff sensitivity to your needs 16 50.0% 68.7% Staff supported family throughout 18 70.8% 66.7%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

37Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7N-T

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Doctors treat with courtesy/respect CAHPS 2 0.51

2 Staff addressed emotional needs PG 13 0.65

3 Nurses listen carefully to you CAHPS 7 0.51

4 Response concerns/complaints PG 20 0.71

5 Nurses kept you informed PG 11 0.49

5 Staff do everything help with pain CAHPS 14 0.51

5 Overall rating of care given PG 45 0.83

8 Wait time for test or treatments PG 9 0.42

8 Attention to special/personal needs PG 26 0.61

10 Speed of discharge process PG 10 0.43

10 Promptness response to call PG 18 0.52

www.PressGaney.com | 800.232.8032 38Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

7N-T

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

8 SouthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 38 N/A 44.7% - 1 1 1 1

Recommend the hospital 37 N/A 51.4% - 3 3 1 1

Comm w/ Nurses 38 N/A 61.4% - 1 1 1 1

Nurses treat with courtesy/respect 38 N/A 63.2% - 1 1 1 1

Nurses listen carefully to you 38 N/A 60.5% - 1 1 1 1

Nurses expl in way you understand 38 N/A 60.5% - 1 1 1 1

Response of Hosp Staff 35 N/A 31.7% - 1 1 1 1

Call button help soon as wanted it 30 N/A 23.3% - 1 1 1 1

Help toileting soon as you wanted 20 N/A 40.0% - 1 1 1 1

Comm w/ Doctors 38 N/A 66.7% - 1 1 1 1

Doctors treat with courtesy/respect 38 N/A 73.7% - 1 1 1 1

Doctors listen carefully to you 38 N/A 63.2% - 1 1 1 1

Doctors expl in way you understand 38 N/A 63.2% - 1 1 2 1

Hospital Environment 38 N/A 65.8% - 46 46 45 60

Cleanliness of hospital environment 38 N/A 73.7% - 49 49 60 57

Quietness of hospital environment 38 N/A 57.9% - 44 44 31 60

Pain Management 27 N/A 37.0% - 1 1 1 1

Pain well controlled 27 N/A 29.6% - 1 1 1 1

Staff do everything help with pain 27 N/A 44.4% - 1 1 1 1

Comm About Medicines 21 N/A 50.0% - 1 1 1 1

Tell you what new medicine was for 21 N/A 61.9% - 1 1 1 1

Staff describe medicine side effect 21 N/A 38.1% - 4 4 3 4

Discharge Information 32 N/A 84.1% - 18 18 28 13

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

39Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

8 South

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

8 SouthAll DB

N = 2121All PG DB N = 2121

AHA Region 4

Grp N = 280

COTH Peer Group

N = 329

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 31 N/A 83.9% - 36 36 52 32

Info re symptoms/prob to look for 32 N/A 84.4% - 9 9 12 6

Care Transitions 38 N/A 44.0% - 10 10 15 7

Hosp staff took pref into account 35 N/A 40.0% - 21 21 30 14

Good understanding managing health 37 N/A 40.5% - 5 5 4 4

Understood purpose of taking meds 38 N/A 51.4% - 10 10 16 5

Please note that unit-level benchmarking is derived by comparing the unit’s performance to all organizations in the peer group. To understand the context of a unit’s performance relative to similar units, we recommend using the specialty report pages when those are available.

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 20 N/A 70.0% -Staff explained roles in care 20 N/A 60.0% -Staff respected having family with 18 N/A 72.2% -Staff sensitivity to your needs 19 N/A 52.6% -Staff supported family throughout 17 N/A 70.6% -

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

40Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

8 South

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Staff do everything help with pain CAHPS 1 0.86

2 Skill of the nurses PG 4 0.81

3 Room temperature PG 2 0.72

4 Nurses listen carefully to you CAHPS 1 0.62

4 Nurses' attitude toward requests PG 6 0.78

4 Nurses kept you informed PG 7 0.88

7 Help toileting soon as you wanted CAHPS 1 0.61

7 Attention to special/personal needs PG 5 0.68

9 Promptness response to call PG 1 0.59

10 Nurses treat with courtesy/respect CAHPS 1 0.58

www.PressGaney.com | 800.232.8032 41Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

8 South

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and QuestionsBone Marrow

Transplant Cardiac ICUCardiology/Coro

nary Gastrointestinal Gynecology

Rate hospital 0-10White

87.5% 61.3% 70.7% 50.0% 60.9%

Recommend the hospital#cbc0b7

87.5% 83.9% 64.2% 25.0% 68.2%

Comm w/ NursesWhite

91.7% 87.1% 76.0% 45.8% 77.9%

Nurses treat with courtesy/respect#cbc0b7

100.0% 96.8% 80.2% 50.0% 87.0%

Nurses listen carefully to youWhite

75.0% 80.6% 68.8% 50.0% 77.3%

Nurses expl in way you understand#cbc0b7

100.0% 83.9% 79.0% 37.5% 69.6%

Response of Hosp StaffWhite

43.8% 60.8% 58.6% 32.5% 66.1%

Call button help soon as wanted it#cbc0b7

37.5% 60.0% 60.0% 25.0% 57.1%

Help toileting soon as you wantedWhite

50.0% 61.5% 57.1% 40.0% 75.0%

Comm w/ Doctors#cbc0b7

95.8% 89.2% 78.8% 62.5% 85.4%

Doctors treat with courtesy/respectWhite

100.0% 93.5% 85.4% 62.5% 95.5%

Doctors listen carefully to you#cbc0b7

100.0% 87.1% 74.1% 62.5% 87.0%

Doctors expl in way you understandWhite

87.5% 87.1% 76.8% 62.5% 73.9%

Hospital Environment#cbc0b7

50.0% 50.0% 64.3% 43.8% 55.4%

Cleanliness of hospital environmentWhite

75.0% 63.3% 68.8% 50.0% 60.9%

Quietness of hospital environment#cbc0b7

25.0% 36.7% 59.8% 37.5% 50.0%

Pain ManagementWhite

100.0% 67.6% 63.9% 42.9% 69.0%

Pain well controlled#cbc0b7

100.0% 55.2% 51.9% 42.9% 61.9%

Staff do everything help with painWhite

100.0% 80.0% 75.9% 42.9% 76.2%

Comm About Medicines#cbc0b7

90.0% 69.2% 56.3% 62.5% 50.0%

Tell you what new medicine was forWhite

100.0% 80.8% 64.3% 75.0% 70.6%

Staff describe medicine side effect#cbc0b7

80.0% 57.7% 48.2% 50.0% 29.4%

Discharge InformationWhite

100.0% 89.5% 86.2% 78.6% 83.1%

Staff talk about help when you left#cbc0b7

100.0% 89.7% 82.6% 85.7% 76.2%

Info re symptoms/prob to look forWhite

100.0% 89.3% 89.7% 71.4% 90.0%

Care Transitions#cbc0b7

78.6% 52.5% 49.6% 20.8% 58.1%

Hosp staff took pref into accountWhite

62.5% 48.4% 43.8% 12.5% 52.2%

Good understanding managing health#cbc0b7

87.5% 48.4% 46.3% 12.5% 52.2%

Understood purpose of taking medsWhite

85.7% 60.7% 58.9% 37.5% 70.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

42Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and Questions Medical Medical ICU Medical/Surgical Medicine Nephrology

Rate hospital 0-10White

55.2% N/A N/A N/A 54.5%

Recommend the hospital#cbc0b7

60.6% N/A N/A N/A 54.5%

Comm w/ NursesWhite

66.0% N/A N/A N/A 66.7%

Nurses treat with courtesy/respect#cbc0b7

71.8% N/A N/A N/A 72.7%

Nurses listen carefully to youWhite

62.8% N/A N/A N/A 63.6%

Nurses expl in way you understand#cbc0b7

63.2% N/A N/A N/A 63.6%

Response of Hosp StaffWhite

36.5% N/A N/A N/A 45.0%

Call button help soon as wanted it#cbc0b7

34.0% N/A N/A N/A 50.0%

Help toileting soon as you wantedWhite

39.1% N/A N/A N/A 40.0%

Comm w/ Doctors#cbc0b7

68.4% N/A N/A N/A 75.8%

Doctors treat with courtesy/respectWhite

73.8% N/A N/A N/A 81.8%

Doctors listen carefully to you#cbc0b7

66.1% N/A N/A N/A 72.7%

Doctors expl in way you understandWhite

65.2% N/A N/A N/A 72.7%

Hospital Environment#cbc0b7

63.5% N/A N/A N/A 52.3%

Cleanliness of hospital environmentWhite

65.4% N/A N/A N/A 54.5%

Quietness of hospital environment#cbc0b7

61.5% N/A N/A N/A 50.0%

Pain ManagementWhite

48.1% N/A N/A N/A 50.0%

Pain well controlled#cbc0b7

37.7% N/A N/A N/A 37.5%

Staff do everything help with painWhite

58.5% N/A N/A N/A 62.5%

Comm About Medicines#cbc0b7

54.1% N/A N/A N/A 50.0%

Tell you what new medicine was forWhite

65.7% N/A N/A N/A 50.0%

Staff describe medicine side effect#cbc0b7

42.5% N/A N/A N/A 50.0%

Discharge InformationWhite

81.8% N/A N/A N/A 90.0%

Staff talk about help when you left#cbc0b7

81.8% N/A N/A N/A 100.0%

Info re symptoms/prob to look forWhite

81.9% N/A N/A N/A 80.0%

Care Transitions#cbc0b7

42.6% N/A N/A N/A 63.0%

Hosp staff took pref into accountWhite

37.6% N/A N/A N/A 36.4%

Good understanding managing health#cbc0b7

42.2% N/A N/A N/A 63.6%

Understood purpose of taking medsWhite

48.1% N/A N/A N/A 88.9%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

43Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and Questions Neurology Neuro-Sciences Neurosurgery Obstetrics Oncology

Rate hospital 0-10White

68.4% N/A 66.1% 33.3% 67.2%

Recommend the hospital#cbc0b7

75.7% N/A 72.4% 44.1% 70.5%

Comm w/ NursesWhite

77.1% N/A 67.6% 64.6% 77.1%

Nurses treat with courtesy/respect#cbc0b7

85.3% N/A 75.0% 72.7% 85.9%

Nurses listen carefully to youWhite

78.1% N/A 68.3% 51.5% 70.3%

Nurses expl in way you understand#cbc0b7

68.0% N/A 59.3% 69.7% 75.0%

Response of Hosp StaffWhite

63.1% N/A 60.1% 61.8% 51.8%

Call button help soon as wanted it#cbc0b7

67.7% N/A 45.8% 50.0% 46.6%

Help toileting soon as you wantedWhite

58.5% N/A 74.4% 73.7% 57.1%

Comm w/ Doctors#cbc0b7

74.2% N/A 75.9% 76.2% 85.4%

Doctors treat with courtesy/respectWhite

78.4% N/A 85.0% 81.8% 89.1%

Doctors listen carefully to you#cbc0b7

76.3% N/A 76.7% 71.9% 87.3%

Doctors expl in way you understandWhite

68.0% N/A 66.1% 75.0% 79.7%

Hospital Environment#cbc0b7

73.5% N/A 63.8% 53.8% 67.3%

Cleanliness of hospital environmentWhite

78.9% N/A 68.3% 53.1% 75.0%

Quietness of hospital environment#cbc0b7

68.0% N/A 59.3% 54.5% 59.7%

Pain ManagementWhite

53.3% N/A 62.3% 69.5% 71.4%

Pain well controlled#cbc0b7

44.4% N/A 50.9% 66.7% 63.5%

Staff do everything help with painWhite

62.2% N/A 73.6% 72.4% 79.2%

Comm About Medicines#cbc0b7

56.7% N/A 59.6% 55.3% 65.8%

Tell you what new medicine was forWhite

69.4% N/A 75.0% 73.7% 81.6%

Staff describe medicine side effect#cbc0b7

44.0% N/A 44.1% 36.8% 50.0%

Discharge InformationWhite

80.9% N/A 86.4% 87.9% 87.9%

Staff talk about help when you left#cbc0b7

82.8% N/A 82.7% 81.8% 82.3%

Info re symptoms/prob to look forWhite

78.9% N/A 90.2% 93.9% 93.4%

Care Transitions#cbc0b7

47.1% N/A 46.7% 52.6% 41.3%

Hosp staff took pref into accountWhite

35.6% N/A 42.1% 44.1% 32.8%

Good understanding managing health#cbc0b7

42.7% N/A 44.1% 50.0% 42.9%

Understood purpose of taking medsWhite

62.9% N/A 54.0% 63.6% 48.3%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

44Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and Questions Orthopedics Other Specialty OtolaryngologyPlastics/Cosmeti

c Surgery Progressive Care

Rate hospital 0-10White

56.9% 33.3% 78.9% 50.0% N/A

Recommend the hospital#cbc0b7

53.8% 33.3% 80.0% 42.9% N/A

Comm w/ NursesWhite

70.5% 55.6% 76.7% 71.4% N/A

Nurses treat with courtesy/respect#cbc0b7

72.3% 66.7% 80.0% 85.7% N/A

Nurses listen carefully to youWhite

71.9% 33.3% 75.0% 57.1% N/A

Nurses expl in way you understand#cbc0b7

67.2% 66.7% 75.0% 71.4% N/A

Response of Hosp StaffWhite

29.6% 33.3% 51.5% 45.0% N/A

Call button help soon as wanted it#cbc0b7

25.0% 33.3% 52.9% 50.0% N/A

Help toileting soon as you wantedWhite

34.2% N/A 50.0% 40.0% N/A

Comm w/ Doctors#cbc0b7

90.9% 44.4% 90.0% 59.5% N/A

Doctors treat with courtesy/respectWhite

93.7% 66.7% 100.0% 71.4% N/A

Doctors listen carefully to you#cbc0b7

90.5% 33.3% 85.0% 64.3% N/A

Doctors expl in way you understandWhite

88.7% 33.3% 85.0% 42.9% N/A

Hospital Environment#cbc0b7

58.5% 50.0% 71.8% 46.4% N/A

Cleanliness of hospital environmentWhite

61.5% 66.7% 70.0% 50.0% N/A

Quietness of hospital environment#cbc0b7

55.6% 33.3% 73.7% 42.9% N/A

Pain ManagementWhite

54.4% N/A 77.5% 72.7% N/A

Pain well controlled#cbc0b7

41.5% N/A 75.0% 63.6% N/A

Staff do everything help with painWhite

67.2% N/A 80.0% 81.8% N/A

Comm About Medicines#cbc0b7

44.8% N/A 61.5% 61.1% N/A

Tell you what new medicine was forWhite

65.5% N/A 61.5% 77.8% N/A

Staff describe medicine side effect#cbc0b7

24.1% N/A 61.5% 44.4% N/A

Discharge InformationWhite

88.9% 50.0% 90.0% 67.9% N/A

Staff talk about help when you left#cbc0b7

88.9% 0.0% 85.0% 71.4% N/A

Info re symptoms/prob to look forWhite

88.9% 100.0% 95.0% 64.3% N/A

Care Transitions#cbc0b7

45.5% 38.9% 59.5% 44.3% N/A

Hosp staff took pref into accountWhite

36.4% N/A 55.0% 30.8% N/A

Good understanding managing health#cbc0b7

43.1% 33.3% 55.0% 38.5% N/A

Understood purpose of taking medsWhite

56.9% 33.3% 68.4% 63.6% N/A

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

45Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and QuestionsPulmonary/Respi

ratory Surgical Telemetry Transplant Trauma

Rate hospital 0-10White

73.3% 100.0% 100.0% 80.0% 51.3%

Recommend the hospital#cbc0b7

66.7% 90.0% 100.0% 68.4% 51.3%

Comm w/ NursesWhite

82.2% 87.9% 86.7% 60.0% 69.2%

Nurses treat with courtesy/respect#cbc0b7

86.7% 81.8% 100.0% 65.0% 70.0%

Nurses listen carefully to youWhite

80.0% 100.0% 80.0% 60.0% 67.5%

Nurses expl in way you understand#cbc0b7

80.0% 81.8% 80.0% 55.0% 70.0%

Response of Hosp StaffWhite

73.9% 90.9% 90.0% 64.2% 58.0%

Call button help soon as wanted it#cbc0b7

72.7% 81.8% 100.0% 45.0% 51.4%

Help toileting soon as you wantedWhite

75.0% 100.0% 80.0% 83.3% 64.7%

Comm w/ Doctors#cbc0b7

82.1% 93.9% 100.0% 75.0% 75.0%

Doctors treat with courtesy/respectWhite

92.9% 100.0% 100.0% 80.0% 85.0%

Doctors listen carefully to you#cbc0b7

86.7% 100.0% 100.0% 80.0% 67.5%

Doctors expl in way you understandWhite

66.7% 81.8% 100.0% 65.0% 72.5%

Hospital Environment#cbc0b7

66.7% 77.3% 70.0% 63.9% 62.0%

Cleanliness of hospital environmentWhite

66.7% 90.9% 80.0% 70.0% 59.0%

Quietness of hospital environment#cbc0b7

66.7% 63.6% 60.0% 57.9% 65.0%

Pain ManagementWhite

58.3% 81.3% 75.0% 58.7% 59.0%

Pain well controlled#cbc0b7

50.0% 75.0% 75.0% 47.4% 54.1%

Staff do everything help with painWhite

66.7% 87.5% 75.0% 70.0% 63.9%

Comm About Medicines#cbc0b7

43.8% 67.9% 62.5% 62.5% 63.5%

Tell you what new medicine was forWhite

50.0% 85.7% 75.0% 75.0% 84.6%

Staff describe medicine side effect#cbc0b7

37.5% 50.0% 50.0% 50.0% 42.3%

Discharge InformationWhite

80.0% 80.0% 90.0% 100.0% 91.3%

Staff talk about help when you left#cbc0b7

70.0% 80.0% 80.0% 100.0% 93.3%

Info re symptoms/prob to look forWhite

90.0% 80.0% 100.0% 100.0% 89.3%

Care Transitions#cbc0b7

47.7% 76.7% 86.7% 54.3% 42.1%

Hosp staff took pref into accountWhite

46.7% 70.0% 100.0% 45.0% 37.8%

Good understanding managing health#cbc0b7

60.0% 70.0% 80.0% 60.0% 38.5%

Understood purpose of taking medsWhite

36.4% 90.0% 80.0% 57.9% 50.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

46Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Domains and Questions Urology/Renal Vascular Surgery

Rate hospital 0-10White

72.4% 57.1%

Recommend the hospital#cbc0b7

86.2% 85.7%

Comm w/ NursesWhite

75.9% 85.7%

Nurses treat with courtesy/respect#cbc0b7

82.8% 85.7%

Nurses listen carefully to youWhite

79.3% 85.7%

Nurses expl in way you understand#cbc0b7

65.5% 85.7%

Response of Hosp StaffWhite

67.1% 80.0%

Call button help soon as wanted it#cbc0b7

54.2% 60.0%

Help toileting soon as you wantedWhite

80.0% 100.0%

Comm w/ Doctors#cbc0b7

83.7% 95.2%

Doctors treat with courtesy/respectWhite

89.7% 100.0%

Doctors listen carefully to you#cbc0b7

85.7% 100.0%

Doctors expl in way you understandWhite

75.9% 85.7%

Hospital Environment#cbc0b7

65.5% 71.4%

Cleanliness of hospital environmentWhite

69.0% 85.7%

Quietness of hospital environment#cbc0b7

62.1% 57.1%

Pain ManagementWhite

70.5% 87.5%

Pain well controlled#cbc0b7

63.6% 75.0%

Staff do everything help with painWhite

77.3% 100.0%

Comm About Medicines#cbc0b7

66.7% N/A

Tell you what new medicine was forWhite

80.0% N/A

Staff describe medicine side effect#cbc0b7

53.3% N/A

Discharge InformationWhite

85.4% 85.7%

Staff talk about help when you left#cbc0b7

85.2% 85.7%

Info re symptoms/prob to look forWhite

85.7% 85.7%

Care Transitions#cbc0b7

49.4% 74.6%

Hosp staff took pref into accountWhite

34.5% 66.7%

Good understanding managing health#cbc0b7

48.3% 57.1%

Understood purpose of taking medsWhite

65.4% 100.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

47Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Press Ganey QuestionsBone Marrow

Transplant Cardiac ICUCardiology/Coro

nary Gastrointestinal Gynecology

Family able to participate decisionWhite

60.0% 71.0% 51.0% 29.0% 46.0%

Staff explained roles in care#cbc0b7

80.0% 61.0% 53.0% 14.0% 67.0%

Staff respected having family withWhite

100.0% 72.0% 65.0% 14.0% 83.0%

Staff sensitivity to your needs#cbc0b7

100.0% 71.0% 51.0% 14.0% 63.0%

Staff supported family throughoutWhite

80.0% 71.0% 67.0% 14.0% 58.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

48Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Press Ganey Questions Medical Nephrology Neurology Neurosurgery Obstetrics

Family able to participate decisionWhite

54.0% 71.0% 61.0% 51.0% 63.0%

Staff explained roles in care#cbc0b7

49.0% 50.0% 59.0% 50.0% 71.0%

Staff respected having family withWhite

64.0% 71.0% 68.0% 57.0% 86.0%

Staff sensitivity to your needs#cbc0b7

48.0% 57.0% 50.0% 51.0% 48.0%

Staff supported family throughoutWhite

57.0% 63.0% 72.0% 52.0% 79.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

49Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Press Ganey Questions Oncology Orthopedics Other Specialty OtolaryngologyPlastics/Cosmeti

c Surgery

Family able to participate decisionWhite

50.0% 44.0% 33.0% 64.0% 40.0%

Staff explained roles in care#cbc0b7

54.0% 51.0% 33.0% 60.0% 60.0%

Staff respected having family withWhite

70.0% 56.0% 33.0% 73.0% 78.0%

Staff sensitivity to your needs#cbc0b7

41.0% 55.0% 33.0% 71.0% 38.0%

Staff supported family throughoutWhite

62.0% 52.0% 33.0% 79.0% 75.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

50Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Press Ganey Questions Progressive CarePulmonary/Respi

ratory Surgical Telemetry Transplant

Family able to participate decisionWhite

N/A 82.0% 100.0% 80.0% 60.0%

Staff explained roles in care#cbc0b7

N/A 82.0% 100.0% 80.0% 40.0%

Staff respected having family withWhite

N/A 73.0% 75.0% 80.0% 60.0%

Staff sensitivity to your needs#cbc0b7

N/A 73.0% 100.0% 80.0% 56.0%

Staff supported family throughoutWhite

N/A 91.0% 100.0% 80.0% 70.0%

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

51Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

SPECIALTY COMPARISON Your Top Box ScoreMar 16 - Feb 17

Press Ganey Questions Trauma Urology/Renal Vascular Surgery

Family able to participate decisionWhite

57.0% 59.0% N/A

Staff explained roles in care#cbc0b7

48.0% 68.0% N/A

Staff respected having family withWhite

73.0% 79.0% N/A

Staff sensitivity to your needs#cbc0b7

45.0% 58.0% N/A

Staff supported family throughoutWhite

71.0% 74.0% N/A

www.PressGaney.com | 800.232.8032

Questions that are among this period's top ten priorities appear in bold italics.

52Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

HCAHPS Specialty Comparison

Surveys Returned: March 2016 - February 2017

Cardiac ICUAll DB N = 53

All PG DB N = 53

AHA Region 4

Grp N = 16

COTH Peer Group N = 14

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 31 64.7% 61.3% 2 2 1 1

Recommend the hospital 31 72.2% 83.9% 47 47 35 44

Comm w/ Nurses 31 78.8% 87.1% 70 70 55 63

Nurses treat with courtesy/respect 31 83.3% 96.8% 76 76 76 61

Nurses listen carefully to you 31 70.6% 80.6% 47 47 38 40

Nurses expl in way you understand 31 82.4% 83.9% 74 74 69 64

Response of Hosp Staff 26 41.7% 60.8% 16 16 22 1

Call button help soon as wanted it 25 33.3% 60.0% 15 15 16 1

Help toileting soon as you wanted 13 50.0% 61.5% 21 21 21 4

Comm w/ Doctors 31 92.6% 89.2% 89 89 82 89

Doctors treat with courtesy/respect 31 94.4% 93.5% 69 69 63 58

Doctors listen carefully to you 31 88.9% 87.1% 76 76 68 68

Doctors expl in way you understand 31 94.4% 87.1% 91 91 80 85

Hospital Environment 30 50.0% 50.0% - 3 3 4 1

Cleanliness of hospital environment 30 61.1% 63.3% 13 13 14 1

Quietness of hospital environment 30 38.9% 36.7% 2 2 3 1

Pain Management 30 82.4% 67.6% 36 36 24 3

Pain well controlled 29 82.4% 55.2% 36 36 24 1

Staff do everything help with pain 30 82.4% 80.0% 32 32 23 22

Comm About Medicines 26 62.6% 69.2% 75 75 69 62

Tell you what new medicine was for 26 71.4% 80.8% 71 71 57 56

Staff describe medicine side effect 26 53.8% 57.7% 76 76 69 65

Discharge Information 29 96.7% 89.5% 50 50 50 63

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

53Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiac ICU

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

Cardiac ICUAll DB N = 53

All PG DB N = 53

AHA Region 4

Grp N = 16

COTH Peer Group N = 14

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 29 93.3% 89.7% 64 64 63 62

Info re symptoms/prob to look for 28 100.0% 89.3% 22 22 12 22

Care Transitions 31 61.8% 52.5% 35 35 34 5

Hosp staff took pref into account 31 50.0% 48.4% 42 42 34 20

Good understanding managing health 31 66.7% 48.4% 17 17 13 6

Understood purpose of taking meds 31 68.8% 60.7% 47 47 51 13

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 17 69.0% 71.0% Staff explained roles in care 18 63.0% 61.0% Staff respected having family with 18 82.0% 72.0% Staff sensitivity to your needs 17 63.0% 71.0% Staff supported family throughout 17 63.0% 71.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

54Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiac ICU

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Promptness response to call PG 6 0.60

2 Quality of the food PG 3 0.44

3 Noise level in and around room PG 7 0.49

3 Pleasantness of room decor PG 9 0.59

5 Room temperature PG 3 0.37

6 Temperature of the food PG 7 0.37

7 Call button help soon as wanted it CAHPS 15 0.33

8 Room cleanliness PG 27 0.42

9 Cleanliness of hospital environment CAHPS 13 0.28

10 Instructions care at home PG 21 0.29

www.PressGaney.com | 800.232.8032 55Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiac ICU

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

Cardiology/CoronaryAll DB

N = 288All PG DB N = 288

AHA Region 4

Grp N = 43

COTH Peer Group

N = 102

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 82 64.8% 70.7% 25 25 26 21

Recommend the hospital 81 75.9% 64.2% 12 12 11 8

Comm w/ Nurses 82 86.4% 76.0% 20 20 23 19

Nurses treat with courtesy/respect 81 90.7% 80.2% 8 8 7 7

Nurses listen carefully to you 80 87.0% 68.8% 9 9 6 9

Nurses expl in way you understand 81 81.5% 79.0% 67 67 67 65

Response of Hosp Staff 72 68.1% 58.6% 22 22 9 21

Call button help soon as wanted it 70 71.4% 60.0% 33 33 29 31

Help toileting soon as you wanted 42 64.7% 57.1% 15 15 6 13

Comm w/ Doctors 82 83.8% 78.8% 42 42 42 36

Doctors treat with courtesy/respect 82 88.9% 85.4% 37 37 34 36

Doctors listen carefully to you 81 81.5% 74.1% 29 29 36 25

Doctors expl in way you understand 82 81.1% 76.8% 62 62 65 55

Hospital Environment 82 66.4% 64.3% 55 55 42 58

Cleanliness of hospital environment 80 64.8% 68.8% 34 34 40 38

Quietness of hospital environment 82 67.9% 59.8% 71 71 51 76

Pain Management 54 64.6% 63.9% 25 25 25 21

Pain well controlled 54 50.0% 51.9% 19 19 17 13

Staff do everything help with pain 54 79.2% 75.9% 39 39 38 39

Comm About Medicines 56 66.9% 56.3% 19 19 10 18

Tell you what new medicine was for 56 75.0% 64.3% 7 7 1 8

Staff describe medicine side effect 56 58.8% 48.2% 49 49 43 45

Discharge Information 69 88.2% 86.2% 40 40 52 35

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

56Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiology/Coronary

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

Cardiology/CoronaryAll DB

N = 288All PG DB N = 288

AHA Region 4

Grp N = 43

COTH Peer Group

N = 102

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 69 82.4% 82.6% 35 35 48 30

Info re symptoms/prob to look for 68 94.1% 89.7% 45 45 56 36

Care Transitions 82 58.3% 49.6% 31 31 37 25

Hosp staff took pref into account 80 51.9% 43.8% 36 36 35 29

Good understanding managing health 80 59.3% 46.3% 25 25 25 19

Understood purpose of taking meds 79 63.8% 58.9% 38 38 39 24

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 47 60.0% 51.0% Staff explained roles in care 49 56.0% 53.0% Staff respected having family with 46 60.0% 65.0% Staff sensitivity to your needs 45 65.0% 51.0% Staff supported family throughout 46 67.0% 67.0% -

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

57Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiology/Coronary

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Room temperature PG 9 0.71

1 Wait time for test or treatments PG 18 0.79

3 Likelihood recommending hospital PG 24 0.74

4 Courtesy of person served food PG 13 0.64

4 Overall rating of care given PG 23 0.70

4 Pleasantness of room decor PG 25 0.73

7 Nurses treat with courtesy/respect CAHPS 8 0.56

8 How well your pain was controlled PG 28 0.65

9 Courtesy of person cleaning room PG 27 0.65

10 Friendliness/courtesy of the nurses PG 33 0.72

www.PressGaney.com | 800.232.8032 58Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Cardiology/Coronary

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

MedicalAll DB

N = 655All PG DB N = 655

AHA Region 4

Grp N = 69

COTH Peer Group

N = 170

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 181 58.3% 55.2% 9 9 10 8

Recommend the hospital 180 63.6% 60.6% 20 20 25 12

Comm w/ Nurses 184 70.0% 66.0% 5 5 7 6

Nurses treat with courtesy/respect 181 73.6% 71.8% 4 4 8 6

Nurses listen carefully to you 183 69.4% 62.8% 7 7 7 8

Nurses expl in way you understand 182 66.9% 63.2% 13 13 13 12

Response of Hosp Staff 172 53.5% 36.5% 2 2 4 2

Call button help soon as wanted it 156 50.5% 34.0% 2 2 2 1

Help toileting soon as you wanted 87 56.5% 39.1% 3 3 7 2

Comm w/ Doctors 184 76.8% 68.4% 11 11 17 10

Doctors treat with courtesy/respect 183 82.6% 73.8% 5 5 13 2

Doctors listen carefully to you 183 75.0% 66.1% 13 13 17 14

Doctors expl in way you understand 181 72.7% 65.2% 22 22 22 20

Hospital Environment 183 59.1% 63.5% 61 61 51 74

Cleanliness of hospital environment 179 57.0% 65.4% 33 33 44 43

Quietness of hospital environment 182 61.2% 61.5% 79 79 63 87

Pain Management 124 60.2% 48.1% 4 4 2 5

Pain well controlled 122 50.0% 37.7% 4 4 2 5

Staff do everything help with pain 123 70.3% 58.5% 6 6 2 7

Comm About Medicines 109 56.5% 54.1% 25 25 27 23

Tell you what new medicine was for 108 72.0% 65.7% 17 17 16 14

Staff describe medicine side effect 106 41.0% 42.5% 39 39 37 37

Discharge Information 161 82.4% 81.8% 23 23 31 26

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

59Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Medical

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

MedicalAll DB

N = 655All PG DB N = 655

AHA Region 4

Grp N = 69

COTH Peer Group

N = 170

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 159 76.5% 81.8% 38 38 49 36

Info re symptoms/prob to look for 160 88.3% 81.9% 18 18 22 21

Care Transitions 184 42.1% 42.6% 21 21 26 14

Hosp staff took pref into account 181 36.4% 37.6% 29 29 33 23

Good understanding managing health 180 40.0% 42.2% 24 24 23 17

Understood purpose of taking meds 181 50.0% 48.1% 15 15 18 9

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 118 51.0% 54.0% Staff explained roles in care 119 53.0% 49.0% Staff respected having family with 118 62.0% 64.0% Staff sensitivity to your needs 113 52.0% 48.0% Staff supported family throughout 116 58.0% 57.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

60Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Medical

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Room temperature PG 3 0.49

2 Promptness response to call PG 4 0.51

3 Overall rating of care given PG 7 0.54

4 Help toileting soon as you wanted CAHPS 3 0.41

5 Nurses treat with courtesy/respect CAHPS 4 0.42

6 Staff attitude toward visitors PG 9 0.50

7 Nurses listen carefully to you CAHPS 7 0.44

8 Speed of discharge process PG 7 0.42

8 Skill of the nurses PG 9 0.45

10 Accommodations & comfort visitors PG 9 0.45

10 Nurses kept you informed PG 12 0.51

www.PressGaney.com | 800.232.8032 61Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Medical

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

NeurologyAll DB

N = 176All PG DB N = 176

AHA Region 4

Grp N = 30

COTH Peer Group N = 62

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 76 70.3% 68.4% 31 31 30 31

Recommend the hospital 74 72.2% 75.7% 53 53 49 50

Comm w/ Nurses 75 82.9% 77.1% 46 46 42 38

Nurses treat with courtesy/respect 75 89.2% 85.3% 45 45 44 45

Nurses listen carefully to you 73 83.8% 78.1% 65 65 62 58

Nurses expl in way you understand 75 75.7% 68.0% 26 26 23 21

Response of Hosp Staff 65 57.9% 63.1% 52 52 51 54

Call button help soon as wanted it 62 60.7% 67.7% 75 75 74 72

Help toileting soon as you wanted 41 55.0% 58.5% 32 32 24 43

Comm w/ Doctors 76 73.0% 74.2% 29 29 27 27

Doctors treat with courtesy/respect 74 78.4% 78.4% - 16 16 11 16

Doctors listen carefully to you 76 75.7% 76.3% 48 48 43 45

Doctors expl in way you understand 75 64.9% 68.0% 32 32 36 29

Hospital Environment 76 70.3% 73.5% 90 90 85 90

Cleanliness of hospital environment 76 83.8% 78.9% 72 72 79 69

Quietness of hospital environment 75 56.8% 68.0% 90 90 84 91

Pain Management 37 50.0% 53.3% 16 16 7 21

Pain well controlled 36 37.5% 44.4% 15 15 18 23

Staff do everything help with pain 37 62.5% 62.2% 11 11 4 13

Comm About Medicines 50 66.9% 56.7% 37 37 39 26

Tell you what new medicine was for 49 80.0% 69.4% 27 27 29 19

Staff describe medicine side effect 50 53.8% 44.0% 44 44 37 35

Discharge Information 58 88.7% 80.9% 14 14 21 11

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

62Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurology

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

NeurologyAll DB

N = 176All PG DB N = 176

AHA Region 4

Grp N = 30

COTH Peer Group N = 62

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 58 92.3% 82.8% 31 31 46 30

Info re symptoms/prob to look for 57 85.2% 78.9% 13 13 17 7

Care Transitions 75 40.7% 47.1% 31 31 32 23

Hosp staff took pref into account 73 36.4% 35.6% 17 17 25 11

Good understanding managing health 75 28.6% 42.7% 26 26 28 23

Understood purpose of taking meds 73 57.1% 62.9% 71 71 81 63

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 38 63.0% 61.0% Staff explained roles in care 44 60.0% 59.0% Staff respected having family with 41 77.0% 68.0% Staff sensitivity to your needs 38 70.0% 50.0% Staff supported family throughout 39 64.0% 72.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

63Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurology

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Likelihood recommending hospital PG 17 0.71

2 Physician kept you informed PG 20 0.70

3 Staff do everything help with pain CAHPS 11 0.53

4 Physician concern questions/worries PG 24 0.63

5 Response concerns/complaints PG 28 0.65

6 Skill of physician PG 21 0.52

7 Info re symptoms/prob to look for CAHPS 13 0.42

8 Overall rating of care given PG 25 0.52

8 Courtesy of person served food PG 41 0.65

10 Time physician spent with you PG 21 0.46

www.PressGaney.com | 800.232.8032 64Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurology

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

NeurosurgeryAll DB N = 88

All PG DB N = 88

AHA Region 4

Grp N = 7

COTH Peer Group N = 40

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 59 67.2% 66.1% 26 26 61 24

Recommend the hospital 58 77.2% 72.4% 30 30 68 25

Comm w/ Nurses 60 79.1% 67.6% 10 10 24 6

Nurses treat with courtesy/respect 60 87.7% 75.0% 11 11 25 8

Nurses listen carefully to you 60 73.7% 68.3% 22 22 42 14

Nurses expl in way you understand 59 75.9% 59.3% 1 1 1 2

Response of Hosp Staff 53 62.9% 60.1% 37 37 38 38

Call button help soon as wanted it 48 64.0% 45.8% 10 10 6 13

Help toileting soon as you wanted 39 61.8% 74.4% 79 79 70 76

Comm w/ Doctors 60 81.6% 75.9% 18 18 59 9

Doctors treat with courtesy/respect 60 87.9% 85.0% 32 32 69 28

Doctors listen carefully to you 60 79.3% 76.7% 32 32 52 24

Doctors expl in way you understand 59 77.6% 66.1% 12 12 51 7

Hospital Environment 60 65.5% 63.8% 47 47 51 46

Cleanliness of hospital environment 60 70.7% 68.3% 26 26 42 26

Quietness of hospital environment 59 60.3% 59.3% 60 60 68 65

Pain Management 53 72.1% 62.3% 14 14 42 10

Pain well controlled 53 61.5% 50.9% 6 6 10 4

Staff do everything help with pain 53 82.7% 73.6% 28 28 70 22

Comm About Medicines 36 72.7% 59.6% 31 31 22 32

Tell you what new medicine was for 36 87.9% 75.0% 34 34 50 28

Staff describe medicine side effect 34 57.6% 44.1% 36 36 1 40

Discharge Information 53 89.3% 86.4% 22 22 46 18

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

65Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurosurgery

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

NeurosurgeryAll DB N = 88

All PG DB N = 88

AHA Region 4

Grp N = 7

COTH Peer Group N = 40

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 52 86.5% 82.7% 26 26 43 26

Info re symptoms/prob to look for 51 92.0% 90.2% 28 28 47 21

Care Transitions 59 50.6% 46.7% 12 12 52 11

Hosp staff took pref into account 57 42.1% 42.1% - 17 17 50 11

Good understanding managing health 59 43.1% 44.1% 16 16 45 10

Understood purpose of taking meds 58 66.7% 54.0% 16 16 32 16

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 41 58.0% 51.0% Staff explained roles in care 42 60.0% 50.0% Staff respected having family with 42 77.0% 57.0% Staff sensitivity to your needs 41 53.0% 51.0% Staff supported family throughout 42 65.0% 52.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

66Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurosurgery

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Nurses expl in way you understand CAHPS 1 0.72

2 Extent felt ready discharge PG 6 0.71

3 Response concerns/complaints PG 7 0.71

4 Staff attitude toward visitors PG 8 0.62

4 Staff worked together care for you PG 17 0.89

6 Staff include decisions re:trtmnt PG 14 0.71

7 Courtesy of person started IV PG 11 0.60

7 Instructions care at home PG 14 0.69

9 Overall rating of care given PG 22 0.80

10 Nurses kept you informed PG 22 0.75

www.PressGaney.com | 800.232.8032 67Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Neurosurgery

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

ObstetricsAll DB

N = 797All PG DB N = 797

AHA Region 4

Grp N = 81

COTH Peer Group

N = 170

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 33 61.1% 33.3% 1 1 1 1

Recommend the hospital 34 75.7% 44.1% 1 1 1 1

Comm w/ Nurses 33 80.7% 64.6% 1 1 1 2

Nurses treat with courtesy/respect 33 80.6% 72.7% 3 3 4 2

Nurses listen carefully to you 33 77.8% 51.5% 1 1 1 1

Nurses expl in way you understand 33 83.8% 69.7% 4 4 1 4

Response of Hosp Staff 32 63.6% 61.8% 3 3 1 3

Call button help soon as wanted it 32 61.8% 50.0% 1 1 1 2

Help toileting soon as you wanted 19 65.4% 73.7% 20 20 13 22

Comm w/ Doctors 33 88.1% 76.2% 3 3 1 3

Doctors treat with courtesy/respect 33 91.9% 81.8% 7 7 6 7

Doctors listen carefully to you 32 89.2% 71.9% 2 2 1 2

Doctors expl in way you understand 32 83.3% 75.0% 4 4 3 4

Hospital Environment 33 68.9% 53.8% 1 1 1 2

Cleanliness of hospital environment 32 64.9% 53.1% 3 3 1 3

Quietness of hospital environment 33 73.0% 54.5% 4 4 1 4

Pain Management 30 76.9% 69.5% 13 13 11 12

Pain well controlled 30 68.6% 66.7% 33 33 20 36

Staff do everything help with pain 29 85.3% 72.4% 7 7 4 5

Comm About Medicines 19 73.8% 55.3% 2 2 1 1

Tell you what new medicine was for 19 81.0% 73.7% 6 6 3 3

Staff describe medicine side effect 19 66.7% 36.8% 1 1 2 1

Discharge Information 33 83.8% 87.9% 37 37 39 40

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

68Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Obstetrics

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

ObstetricsAll DB

N = 797All PG DB N = 797

AHA Region 4

Grp N = 81

COTH Peer Group

N = 170

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 33 73.0% 81.8% 46 46 44 54

Info re symptoms/prob to look for 33 94.6% 93.9% 22 22 32 19

Care Transitions 34 51.0% 52.6% 14 14 9 10

Hosp staff took pref into account 34 40.5% 44.1% 19 19 11 18

Good understanding managing health 34 54.1% 50.0% 8 8 1 6

Understood purpose of taking meds 34 58.3% 63.6% 23 23 19 22

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 27 63.0% 63.0% -Staff explained roles in care 28 55.0% 71.0% Staff respected having family with 28 75.0% 86.0% Staff sensitivity to your needs 27 68.0% 48.0% Staff supported family throughout 28 70.0% 79.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

69Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Obstetrics

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item All DB%ile Rank Correlation

1 Nurses listen carefully to you 1 0.55

2 Call button help soon as wanted it 1 0.50

3 Nurses expl in way you understand 4 0.49

4 Cleanliness of hospital environment 3 0.27

5 Nurses treat with courtesy/respect 3 0.27

5 Quietness of hospital environment 4 0.42

7 Doctors listen carefully to you 2 0.25

7 Good understanding managing health 8 0.43

9 Doctors treat with courtesy/respect 7 0.31

10 Staff describe medicine side effect 1 0.06

10 Doctors expl in way you understand 4 0.25

10 Understood purpose of taking meds 23 0.42

www.PressGaney.com | 800.232.8032 70Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Obstetrics

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

OncologyAll DB

N = 336All PG DB N = 336

AHA Region 4

Grp N = 52

COTH Peer Group N = 99

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 64 78.3% 67.2% 27 27 37 30

Recommend the hospital 61 80.9% 70.5% 35 35 37 36

Comm w/ Nurses 64 85.7% 77.1% 34 34 42 32

Nurses treat with courtesy/respect 64 87.2% 85.9% 39 39 49 41

Nurses listen carefully to you 64 89.4% 70.3% 22 22 23 16

Nurses expl in way you understand 64 80.4% 75.0% 45 45 52 39

Response of Hosp Staff 61 54.2% 51.8% 21 21 22 26

Call button help soon as wanted it 58 53.5% 46.6% 13 13 9 16

Help toileting soon as you wanted 28 55.0% 57.1% 36 36 40 41

Comm w/ Doctors 64 91.4% 85.4% 79 79 83 74

Doctors treat with courtesy/respect 64 91.5% 89.1% 67 67 73 57

Doctors listen carefully to you 63 93.5% 87.3% 87 87 85 84

Doctors expl in way you understand 64 89.4% 79.7% 76 76 87 71

Hospital Environment 63 55.9% 67.3% 64 64 63 68

Cleanliness of hospital environment 60 57.4% 75.0% 68 68 74 66

Quietness of hospital environment 62 54.3% 59.7% 59 59 45 64

Pain Management 53 77.8% 71.4% 64 64 69 57

Pain well controlled 52 72.2% 63.5% 70 70 66 65

Staff do everything help with pain 53 83.3% 79.2% 53 53 54 47

Comm About Medicines 38 74.5% 65.8% 58 58 54 52

Tell you what new medicine was for 38 85.3% 81.6% 67 67 77 57

Staff describe medicine side effect 36 63.6% 50.0% 49 49 43 40

Discharge Information 62 90.6% 87.9% 54 54 61 44

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

71Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Oncology

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

OncologyAll DB

N = 336All PG DB N = 336

AHA Region 4

Grp N = 52

COTH Peer Group N = 99

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 62 85.7% 82.3% 35 35 36 33

Info re symptoms/prob to look for 61 95.5% 93.4% 74 74 80 64

Care Transitions 64 62.5% 41.3% 11 11 15 9

Hosp staff took pref into account 61 60.9% 32.8% 10 10 19 5

Good understanding managing health 63 57.4% 42.9% 18 18 25 15

Understood purpose of taking meds 63 69.0% 48.3% 11 11 13 12

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 40 70.0% 50.0% Staff explained roles in care 39 75.0% 54.0% Staff respected having family with 40 75.0% 70.0% Staff sensitivity to your needs 37 64.0% 41.0% Staff supported family throughout 39 85.0% 62.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

72Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Oncology

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Room cleanliness PG 8 0.81

2 Promptness response to call PG 15 0.67

3 Courtesy of person cleaning room PG 23 0.64

4 Pleasantness of room decor PG 15 0.55

5 Nurses listen carefully to you CAHPS 22 0.57

6 Instructions care at home PG 28 0.60

6 Speed of discharge process PG 32 0.60

6 Nurses' attitude toward requests PG 38 0.74

9 Help toileting soon as you wanted CAHPS 36 0.64

10 Likelihood recommending hospital PG 40 0.77

www.PressGaney.com | 800.232.8032 73Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Oncology

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

OrthopedicsAll DB

N = 503All PG DB N = 503

AHA Region 4

Grp N = 78

COTH Peer Group

N = 134

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 65 50.0% 56.9% 4 4 1 4

Recommend the hospital 65 58.3% 53.8% 2 2 1 3

Comm w/ Nurses 66 61.8% 70.5% 6 6 10 5

Nurses treat with courtesy/respect 65 71.4% 72.3% 3 3 4 2

Nurses listen carefully to you 64 58.3% 71.9% 16 16 23 16

Nurses expl in way you understand 64 55.6% 67.2% 8 8 13 6

Response of Hosp Staff 62 46.0% 29.6% 1 1 1 1

Call button help soon as wanted it 60 40.0% 25.0% 1 1 1 1

Help toileting soon as you wanted 38 52.0% 34.2% 1 1 1 1

Comm w/ Doctors 63 86.1% 90.9% 81 81 87 87

Doctors treat with courtesy/respect 63 91.7% 93.7% 65 65 65 72

Doctors listen carefully to you 63 86.1% 90.5% 84 84 89 90

Doctors expl in way you understand 62 80.6% 88.7% 83 83 91 86

Hospital Environment 65 57.7% 58.5% 12 12 5 15

Cleanliness of hospital environment 65 57.1% 61.5% 5 5 5 3

Quietness of hospital environment 63 58.3% 55.6% 29 29 14 37

Pain Management 65 68.6% 54.4% 1 1 1 1

Pain well controlled 65 68.6% 41.5% 1 1 1 1

Staff do everything help with pain 64 68.6% 67.2% 2 2 3 3

Comm About Medicines 29 61.4% 44.8% 1 1 1 1

Tell you what new medicine was for 29 81.8% 65.5% 4 4 3 3

Staff describe medicine side effect 29 40.9% 24.1% 1 1 1 1

Discharge Information 54 82.0% 88.9% 13 13 23 11

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

74Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Orthopedics

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

OrthopedicsAll DB

N = 503All PG DB N = 503

AHA Region 4

Grp N = 78

COTH Peer Group

N = 134

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 54 77.4% 88.9% 15 15 24 13

Info re symptoms/prob to look for 54 86.7% 88.9% 15 15 24 17

Care Transitions 66 50.6% 45.5% 6 6 6 4

Hosp staff took pref into account 66 44.4% 36.4% 5 5 5 3

Good understanding managing health 65 52.8% 43.1% 5 5 5 5

Understood purpose of taking meds 66 54.5% 56.9% 13 13 16 8

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 34 42.0% 44.0% Staff explained roles in care 35 50.0% 51.0% Staff respected having family with 32 58.0% 56.0% Staff sensitivity to your needs 33 40.0% 55.0% Staff supported family throughout 31 48.0% 52.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

75Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Orthopedics

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Attention to special/personal needs PG 1 0.68

2 Friendliness/courtesy of the nurses PG 1 0.66

3 Skill of the nurses PG 1 0.62

4 Explanations:happen during T&T PG 3 0.67

5 Nurses kept you informed PG 1 0.57

6 Nurses' attitude toward requests PG 1 0.56

7 Staff attitude toward visitors PG 1 0.55

8 Instructions care at home PG 1 0.54

9 Overall rating of care given PG 1 0.53

9 Tell you what new medicine was for CAHPS 4 0.60

www.PressGaney.com | 800.232.8032 76Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Orthopedics

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017

TraumaAll DB N = 67

All PG DB N = 67

AHA Region 4

Grp N = 9

COTH Peer Group N = 26

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Rate hospital 0-10 39 64.3% 51.3% 6 6 1 7

Recommend the hospital 39 60.7% 51.3% 3 3 1 4

Comm w/ Nurses 40 61.9% 69.2% 17 17 12 15

Nurses treat with courtesy/respect 40 67.9% 70.0% 3 3 2 1

Nurses listen carefully to you 40 60.7% 67.5% 30 30 17 27

Nurses expl in way you understand 40 57.1% 70.0% 38 38 33 42

Response of Hosp Staff 39 37.4% 58.0% 54 54 47 53

Call button help soon as wanted it 37 43.5% 51.4% 37 37 33 33

Help toileting soon as you wanted 17 31.3% 64.7% 67 67 52 70

Comm w/ Doctors 40 70.2% 75.0% 36 36 35 33

Doctors treat with courtesy/respect 40 85.7% 85.0% 50 50 40 48

Doctors listen carefully to you 40 67.9% 67.5% 17 17 24 26

Doctors expl in way you understand 40 57.1% 72.5% 51 51 65 51

Hospital Environment 40 62.5% 62.0% 57 57 52 65

Cleanliness of hospital environment 39 71.4% 59.0% 22 22 10 23

Quietness of hospital environment 40 53.6% 65.0% 87 87 87 93

Pain Management 37 52.2% 59.0% 16 16 9 23

Pain well controlled 37 47.8% 54.1% 33 33 37 27

Staff do everything help with pain 36 56.5% 63.9% 8 8 1 15

Comm About Medicines 26 55.6% 63.5% 69 69 78 82

Tell you what new medicine was for 26 76.2% 84.6% 93 93 93 99

Staff describe medicine side effect 26 35.0% 42.3% 36 36 30 37

Discharge Information 30 92.9% 91.3% 72 72 84 74

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

77Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Trauma

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

TraumaAll DB N = 67

All PG DB N = 67

AHA Region 4

Grp N = 9

COTH Peer Group N = 26

Your Top Box Score

Domains and Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Staff talk about help when you left 30 100.0% 93.3% 83 83 91 88

Info re symptoms/prob to look for 28 85.7% 89.3% 51 51 68 50

Care Transitions 39 42.3% 42.1% 18 18 4 18

Hosp staff took pref into account 37 35.7% 37.8% 21 21 10 15

Good understanding managing health 39 39.3% 38.5% 13 13 1 15

Understood purpose of taking meds 39 52.0% 50.0% 20 20 19 17

Your Top Box Score

Press Ganey Questions nPrevious %

Mar 15-Feb 16Current %

Mar 16-Feb 17Percentile

RankPercentile

RankPercentile

RankPercentile

Rank

Family able to participate decision 21 39.0% 57.0% Staff explained roles in care 23 45.0% 48.0% Staff respected having family with 22 61.0% 73.0% Staff sensitivity to your needs 20 61.0% 45.0% Staff supported family throughout 21 65.0% 71.0%

www.PressGaney.com | 800.232.8032

n = number of respondentsQuestions that are among this period's top ten priorities appear in bold italics.

78Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Trauma

HCAHPS Summary Report

Surveys Returned: March 2016 - February 2017

The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period.

Survey items are correlated to HCAHPS Overall Rating 0-10

Order Survey Item Source All DB%ile Rank Correlation

1 Likelihood recommending hospital PG 1 0.77

2 Pleasantness of room decor PG 2 0.71

3 Overall rating of care given PG 2 0.69

3 Accommodations & comfort visitors PG 4 0.78

5 Promptness response to call PG 3 0.70

6 How well your pain was controlled PG 1 0.58

7 Staff worked together care for you PG 2 0.60

8 Speed of discharge process PG 2 0.60

9 Attention to special/personal needs PG 5 0.65

10 Friendliness/courtesy of the nurses PG 9 0.71

www.PressGaney.com | 800.232.8032 79Click here to access the Summary Report Guide

This report has been produced by Press Ganey Associates, Inc. and does not represent official HCAHPS results, which are published on the Hospital Compare Web site.

Augusta University Medical Center

Trauma

HCAHPS 12 Month Priority Index

Surveys Returned: March 2016 - February 2017