hcg webinar build an internal gig economy to energize and ......unilever, allbirds, levi’s,...
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Build an Internal Gig Economy to Energize and Retain Talent
HCG WEBINAR
With Edie Goldberg, Ph.D. and Kelley Steven-Waiss
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We help organizations achieve better outcomes through talent using science, analytics, and empathy.
Drive business impact through timely talent actions
Deliver measurable and sustained improvements in leadership
Leadership Excellence
Talent Management
Excellence
Evidence-based AnalysesWebinars, Podcasts, Blogs, eBooks
Systematic reviews
▪ Performance Management
▪ Employee Engagement
▪ Talent Development
▪ Executive Coaching
Trending Practices
▪ Skills for the new world of HR
▪ Design Thinking in HR
▪ Digital Learning
▪ Digital Leadership
▪ Certifications for skill development
▪ Leadership Development
▪ Talent Analytics
▪ Employee Selection
Copyright Human Capital Growth. All Rights Reserved. 3
HCG Webinar
PresenterLINDA HOOPESOrganizational Psychologist and Expert on Resilience
January 29th, 2020 | 9AM PT
Resilience, the Key to an Engaged Workforce
ANNOUNCEMENT
HCG Workshop
1. Data introduction: The Language of Numbers2. Data distributions: Speaking numbers3. Data relationships: Numbers in action4. Data visualization: Seeing numbers
February 202012th, 14th, 19th, 21st
9AM -11am PT
Data Science in HR Series: Thinking in NumbersExpert Faculty: Alyssa Perez, and Shreya Sarkar-Barney, Ph.D.
ANNOUNCEMENT
About the speakers
The Inside Gig6
EDIE GOLDBERG, PH.D.
Edie Goldberg, Ph.D. is the President of E.L. Goldberg & Associates in Menlo Park, California. She has specialized in talent management and organizational effectiveness for more than 30 years. Her practice is focused on HR strategy and designing HR processes and programs to attract, engage, develop and retain employees.
KELLEY STEVEN-WAISS
Kelley Steven-Waiss is Chief Human Resources Officer at HERE Technologies, and founder of Hitch overseeing the company’s human resource management and talent strategy. Kelley has more than 25 years of executive management experience in human resources, change management, and corporate communications.
The
InsideGigEdie L. Goldberg & Kelley Steven-Waiss
Human Capital Growth Webinar
12/04/2019
The world of work is changing
The world of work is changing
The Inside Gig9
PopulationEconomic Game Changers
Cloud Technology
Artificial Intelligence
High Speed Mobile Internet
Big Data Analytics
Work force
Generations
Fertility
Baby Boomers
MillennialsGen X
New Work Ecosystem
All inclusive global talent market
Technological empowerment
Democratization of work
Productivity, Engagement & Unemployment
The Inside Gig10
Productivity growth is slowing
Employee engagement has never been lower
Unemployment is at a 50-year low
Non-Farm Labor Productivity Growth(8-quarter average)
4.0
2.0
0.01991 2001 2011
3.0
5.0
1.0
Per
cen
tep
er y
ear
Employee Engagement is at an All-Time Low(8-quarter average)
of empolyees are engaged
are not engaged
13%
63%
10%
4%
0.02007 2010 2016
6%
12%
2%
8%
2013
10.0%
4.6%
4.5%
U.S. Umemployment Rate Decreases Further(The U.S. unemployment rates in the period 2007 to 2017)
History of the Workplace
The Inside Gig11
1920 1960 1990
History of the Workplace
The Inside Gig12
Today
The rules around work are changing
The Inside Gig13
People as workers
Homogenous Workforce
Significant permanent workforce
Hierarchicalsiloed
Traditional office
Slow to adapt
Innovation department
Process based
Knowledge
Profit driven
Technology drives people
Command & control
The rules around work are changing
The Inside Gig14
Human-machine co-work
Diverse workforcesSignificant contingent
workforceNetworks of
collaborative teams Frictionless, smart
workspacesagileInnovation by everyone
Inclusive
digital leadership
Purpose driven
People drive
technology
Project based
The Desire to continuously Learn and Grow
The Inside Gig15
Agree Using Skills Well
Managers View Learning as Important
Would Stay Longer
Half-Life of Skills
Likely to Leaveif Not Learning
42% 93% 1 of 38 of 105 years
A new Leadership Model
The Inside Gig16
<1950s 1960s-80s 1990s Today 2020
The Industrial Corporation
HierarchicalLeadership
CollaborativeManagement
A Network of Teams
The Trusted Enterprise
Operational Efficiency
Industrial AgePeople as Workers
Andrew CarnegieHenry Ford
The Corporation is King
Profit, Growth, Financial Engineering
Management by Objective
Jack WelchPeter Drucker
The Executives are King
Customer Service,Employees as Leaders
Servant LeadershipWork Together
Howard ShultzSteve Jobs
The People are King
Mission, Purpose, Sustainability
Empower the Team
Netflix, Google, Facebook, Amazon
The Teams and Team Leaders are King
Citizenship, Trust, Growth, Learning
Productivity, Wellness, Responsibility
Unilever, Allbirds, Levi’s,Patagonia, Whole Foods
The Individual, Community, and Team
Source: Josh Bersin, Bersin Academy Webinar 2019
Being agile is a shift in the mental model of what an organization is and how it operates
The Inside Gig17
Leadership shows direction and enables action
Quick changes, flexible resources
Teams built around end-to-end accountability
Boxes and lines less important, with more focus on action
Silos
Detailed instruction
Bureaucracy
Top-downhierarchy
The value of Employee Experience
The Inside Gig18
Make the workplace an Experience
EmotionalFlexible Purpose-Driven
IntellectualLearning Career Development
PhysicalSpace Community
TechnologicalSmart Technology
Collaborative Tools
CulturalTransparency Responsiveness
Careers are changing
The Inside Gig19
Great Companies…don’t have skilled people and motivate them; they have motivated people and inspire them.
…
- Simon Sinek
The Rise of the new Talent Operating Model
Breaking down the traditional operating model
The Inside Gig22
STRATEGY &
VALUES
OPERATING
MODEL EXECUTION
Structure
Governance
Accountabilities
Ways of Working
People Processes Technology
Capabilities
HR leads these workstreams for the company
Breaking down the traditional operating model
The Inside Gig23
STRATEGY &
VALUES
OPERATING
MODEL EXECUTION
Structure
Governance
Accountabilities
Ways of Working
People Processes Technology
Capabilities
HR leads these workstreams for the company
The New Talent Operating Model
The Inside Gig24
Growth mindset culture
Team-based rewards
Gamified recognition
Skills-based pay Project-based work
Talent-sharing Self-directed, micro-learning
Skill Communities
Targeted Mentorship
Portfolio Careers
The Six Principles of
The Inside Gig
You Get What You Give
01
Know WhatYou Have
02
Create aLearning Organization
03
Democratizethe Work
04
Create an Agile Organization
05
Bust the Functional Silos
06
&&
Case Study: HERE TechnologiesCreating an Inside Gig to Optimize Your Talent Supply Chain
INSIDE GIG IN PRACTICE
&
Technology to Enable Talent Mobility
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&
HOW HITCH WORKS
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&
PROVEN BUSINESS IMPACT – OVER THE FIRST YEAR
• Tech Company with +$1Bn Revenue
• Global Market Leader in Location
• Data and Technology with over 30
• years of experience
• 9,300 employees in 56 countries
About HERE:
The Business Problem HERE was looking match project needs with the right talent to do the work
at the right time. Agility, speed, and managing costs limited outsourcing,
contracting, and hiring options.
The SolutionDevelop an “internal gig” platform. Employees would create profiles providing
skills, experience, and interests. Managers would post projects and requirements.
Using AI, the platform quickly recommends the right talent for a posted project,
reducing time and
uncertainty in securing resources.
Productivity / Savings
FTE worth of capacity
111 FTECompleted
Engagement
HERE Promoter Score Increased 9%
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How to get started
The Inside Gig36
Build your Business Case
Assess Org Readiness
Create a Change Mgt Plan
Enable the Process
Define Ways of Working
Deploy to the Enterprise and Evolve
Collect Feedback & Adjust Change Plan
PilotAlign HRSystems
01 02 03 04
09 08 07 06
05
EDIE GOLDBERG, PH.D.
Big Journeys begin with Small Steps
What steps will you take to unleash the capacity of your organization?
KELLEY STEVEN-WAISS
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Thank You!Upcoming Events
JANUARY: Webinar on Resilience
FEBRUARY: Workshop series on Data Science for HR
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