TRAVEL

HCL empowers a popular online travel portal handle 300,000 hits per day through unique architectural design

Our client is an Online Travel Portal that operates a commercial website helping users obtain discounted rates for travel-related items such as airline tickets and hotel accommodation

Over a 10 year relationship, our areas of engagement spanned: 24x7 application maintenance, support and enhancements Bespoke application development, and Independent verification and validation services

BACKGROUND

CHALLENGES / OBJECTIVESSNAPSHOT

Vertical: Travel, Transportation & Logistics Micro-vertical: Travel

Service Areas: Application Maintenance, Support & Enhancement; Bespoke Application Development; IV&V

Technologies: ASP/ ASP.Net, XML web services, Oracle, WINRUNNER, LOADRUNNER, Brio, Informatica

The client wanted to increase revenues by launching its exclusive products internationally through a unique and patented "name-your-price" business model

Reduce time to market for replicating its successes with this unique model, and further reduce the TCO of the portal

Build in better and faster search capabilities

RESULTS / BENEFITS

THE SOLUTION We established a 24X7 Network Operations Center [NOC] for this client and

deployed an onsite-offshore model for the NOC which provided database support & website development with support & enhancement activities to reduce TCO

Provided internationalization by converting the existing application to support DBCS, using industry standard Unicode

Designed and developed a new website with features like: Reverse auction Personalization City maps Search engine optimization “Tell a friend” Web Analytics and Billing

Provided timely MIS reports Developed ‘MyTravelGuide’ - a travel research tool that provides information

on travel products and destinations

Our proven onsite-offshore model provided a cost effective solution and helped achieve the highest level of SLA compliance

Faster Time-to-Market as the time zone difference between India and the USA helped achieve a 24-hour work cycle between offshore and onsite teams, resulting in much faster response

There is a tremendous increase in revenues as the web site is equipped to handle over 300,000 hits per day compared to its earlier capacity of 50,000 hits per day

“Working for the past four years with New Delhi-based HCL Technologies Inc., …virtually bet its future on offshoring. Determined to cut capital costs, improve time to market, and ramp-up quickly to meet explosive growth, …..had, at one point, 166 HCL consultants working on projects across four continents…”

- Chief Information Officer

CUSTOMER TESTIMONIAL

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world.

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