hcl in freight & logistics - hcl technologies2012/08/09 · • eliminates edi/b2b integration...
TRANSCRIPT
Recovery from the recession has been elusive and more prolonged than any other in history, with uncertain economic conditions presenting several challenges for the industry
• Supplychainorganizationswillbeforcedtoadjustfromproliferationtooptimizationofinternationalflowsduetoadownward trend in global trade as a percentage of global GDP
• CapacitytighteningandleaneroperationsforLogisticsServiceProviders(LSPs)-poisedtoimposerateincreases
• Industryconsolidationwillbedrivenbyneedtoenter/establishnewmarketsandgainmarketshare
• ConsolidationofLSPsutilizedbyshipperswillenableleadingserviceprovidersgainhigherwalletsharefromexistingcustomers
• Sustainabilitymeasureswillhaveasignificantimpactonshippingandtransportcompaniesservicesandcosts
HCL – Here to help• 15+years’experiencedeliveringsuccessfulglobaltransformationinitiativesforleadingindustryplayers
including8ofthetop15LSPsand5Nationalmailcompanies
• Extensiveexpertiseacross5functionalbusinessareasofLSPs-contractlogistics,freightforwarding,freightmanagement,customsmanagement,andtrucking&fleetoperators
• Helpingcustomersachieveoptimumvaluefromtechnologyinvestments;maximizingROIthroughintegratedservicedeliveryacrossapplications,infrastructureandBPO
• Helping‘alignITtobusiness’bymappingprocessestoapplications,infrastructureanddatabases,therebyeliminatingredundanciesandcostoverruns
• ROIbased,provenApplicationManagementmethodology-alleviatesthecentralissuesofvalueaddition,businessalignmentandcostreduction,deliveringpredictableservicesatpredictablecosts;Guaranteedsavingsaccruedfromreducedcostofoperationsfrom“Runthebusiness”areploughedbackintotransformationalinitiativesfocusedon“ChangetheBusiness”
• Industry-specificprocessrepositories,frameworksandaccelerators,tohelpexpeditetherealizationoftransformationgoalsandprovidepredictableoutcomes
UNDERSTANDING THE INDUSTRY
Uncertain Economics
Resource Management
Risk & Compliance
Aligning IT to Objectives
FREIGHT & LOGISTICS VALUE+ SOLUTIONS
• 2011’stotallogisticsspendof$1.28trillion(up6.6%over2010)is17%abovethe2009bottom,butisstillbelowthe2007peakof$1.39trillion
• Theindustryreportedgradualrecoveryin2011andisexpectedtocontinuein2012,albeitatavery slow pace
• Effectiveassetutilizationandcautiouscapacityexpansion
• Intermodalgainingprominenceoverairandroad,spikingdemandforintermodalchassisandtrailers
• Inabilitytoattractandretaintalent.Challengesincreatingthefutureworkforce
• Needtobuildmorefuelefficientfleetstooffsetrising fuel prices and manage carbon footprint
• Increasingregulationstomeetsustainability,security and safety requirements
• Growingfocusoneffectiveriskmanagement
• New‘HoursofService’rulesareduetogointoeffectinJuly2013-estimatedtoimpactdriverproductivityby3-8%negatively
• ShippersareincreasinglyfocusingonevaluatingtheITcapabilitiesofLSPs
• Inabilitytosynchronizeend-to-endbusinessprocessesisdrivingincreaseddemandforSCMapplication convergence
• LeveragingITtooptimize/automateprocesses,increasefleetefficiencies,andtodifferentiate
• Inabilitytoeffectivelyleveragenewtechnologieslikemobility,complexeventprocessing,etc.
Business Challenges
HCL Offering
Customer On-boarding
Freight and Transport Optimization
Report Factory
eFleet Management
Advanced Control Tower
Green Logistics Terminal
CataLOG
• CatalogbasedservicesforEDIonboarding.LeverageHCLunderstandingandexperienceacross40+EDITransactionsandcategoriesforLogisticsindustry
• Frameworktocreateaself-serviceorganizationallowingpartnerstotestEDIdocuments
• EliminatesEDI/B2bintegrationproblemsbyautomatinglargesetoffunctions
• 50%reductionincustomeron-boardingtimeresultingin~10%additionalrevenue• 75%reductioninEDIoperationscostduetoautomationofprocesses• Abilitytoon-boardtwiceasmanycustomerswithsamesetup
• CompleteAssessmentFrameworkandMethodologytohelptransformcoreOperationssystems
• Pre-definedKPI’stohelpCIOsbenchmarkthecurrentstateofoperations,thereby,providingabaselineandroadmapformovingontoastandardized,“globalfreightforwardingandtransportationplatform”builtonascalable,flexibleapplicationsarchitecture
• Productivityimprovementwithgoaltoachieveindustrybenchmarkof5Files/FTE.• Enhancedvisibilityleadingtobetterutilizationofassets.• Unifiedcustomerinformationforimprovedrevenuerealizationpercustomer.
• Aholisticviewoftheenterprisethroughcataloguebasedreportingandanalyticsservices.
• TrackandimproveperformanceofLOBsagainstpredefinedKPIs.
• Centralizeandstandardizedisparatereportingpracticeinorganization.
• Deploymentoflowcostautomationsolutionsusingin-housedevelopedtoolset.
• 99.9%qualityandaccuracyinreportingwithstandardizationacrossorganization• 30%reductioninemployeeengagedinmundanereporting
• TelematicssolutionofferingFleet/DrivermonitoringandGeo-Fencing
• PaperlessfleetmanagementandRealtimejobdispatchandremotereporting
• ReduceTCOofmobileassets&improvefleetutilizationthroughoptimizationandbundling.• Maximizeresource/vehicleavailabilityandsafety• Reducefuelcostsandcarbonfootprintthroughefficiencyofoperations
• Proactivedecision-makingbasedonComplexEventProcessing
• Real-time/automatictriggerofapplicationsbasedonbusinesseventsandpatterns
• Flexiblebusinessrulesforexceptionmonitoring
• Correlateinformationinrealtimeandderiveinsightsbasedonuserdefinedpatterns• Increasedprocessautomationforbettercustomersatisfactionandoptimizedoperations• Fasterandaccuratepredictionsofoperationalirregularitiesandexceptionaloccurrences
• AnEmissionsmanagementframeworktomeasureandtrackcarbonfootprint
• Optimizeresourceconsumption–energy,fossilfuel,paper,waterandtravel
• Pre-configuredKPIsforemissionmanagementandreporting
• Monitorgoalparametersandtrackemissionoffsets
• ComplywithUSandEuropeangovernmentlaws
• Monitorandreportsavingsfromgreeninitiatives/projects
• Aunified,one-stop-shopportalforallsupplychainrequirements
• SaaSenabledframeworkforserviceproviderswithsubscriptionbased“Pay-per-use”concept
• Automatic provisioning of customers, metering and billing
• Timelyorderfulfillmentduetoautomatedordercaptureprocess• Enhanceefficiencyinwarehouseandcomplexdistribution,yardanddockoperations• End-to-endvisibilityofmaterialandinformation
Solution Overview & Value Proposition with Realized Benefits
HCLengageswithleadingFreight&Logisticscompaniesglobally,helpingtransformIT–rightfromsupportingbusinessoperations to building sustainable competitive advantages
Domain-led Delivery
• Understandingbusinessprocessespertinenttotheindustryandapplyingtechnologytoenhancecustomerexperience
• DedicatedLogisticsCenterofExcellence(CoE)andindividualcustomeracademies-expeditingresourceon-boarding and enhancing productivity
• Recognizedbyleadinganalystfirm,Gartner:“HCLhelpslogisticscompaniesunifytheirtechnology-enabledservices”
• Partneredwithaleadinglogisticsprovidertodeveloptheworld’sfirstsingleinstancebusinessoperatingplatform
• Recognizedastheonlyserviceprovidertohavesuccessfullydeliveredonacoresystemtransformationinitiativeinanonsite-offshoremodel
PEOPLE IN ACTION THE LOGISTICS TEAM
Industry Focus
Domain Expertise
• Over15years’experience
• 2000+domain&technology professionals
• 25+customersinNorthAmerica,EMEA&APAC
• Servingleadingindustryplayers-8oftop15LSPsand5nationalmailcompanies
• 400+applicationssupported globally for logistics clients including65+incontractlogistics,180+infreightforwarding,220+custom built and custom brokerageapplications,and25+TMS&WMSapplications
• 100,000+applicationusers supported in 70+countriesand65000+ticketshandledeverymonth for logistics clients
Leveragingstrategicalliances with Fortune 1000firms
• SAP
• Oracle
• Microsoft
• TIBCO
• RedPrairie
• eBiznet
• Daon
• AvFinity
• EMC
• HP
• CA
• Misys
• Informatica
• EnterpriseTransformation
• ProductEngineering&Development
• SystemIntegration
• ITServicesManagement&Operations
• BPO
• InfrastructureServices
• CustomApplication Development
• LegacyModernization
• MasterDataManagement
• EDI/B2BServices
• CollaborativeCo-SourcingModel(providesflexibility&scalability as a customer can retain control over all the strategic aspects ofITwhileleveraging our capabilities for operational executionandexcellence)
• Risk-RewardSharing
• OutputBasedPricing
• JVs
To enhance Operational Efficiency
• Coresystemsintegration
• Electronic Data Interchange(EDI)basedcustomeron-boarding
• Maintenancerepair&overhaul
• Assetmanagement
• Crewplanning
• Sustainabilitysolutiontomanage carbon footprint
• SaaSenablementframeworkfortransportation service providers
• SubscriptionbasedSCMPortals
• Mobility
For supply chain visibility
• Reportfactory–catalogue based analytics
• e-fleetmanagement
• Advancedcontroltowerfordecisionmakingbasedonrealtimeevent/data correlation
• RFIDbasedtrackandtrace
Transformation Solutions
Partnerships & Industry Alliances
Unique Business & Engagement Models
Comprehensive services across the ecosystem
25+ Global Customers
Transportation&Logistics-FreightForwarding,ContractLogistics,CustomsBrokerage,Trucking&FleetOperators,WarehouseManagement,Distribution,Shipping,ExpressAirFreight&Mail
Global transformation of a freight forwarding system
A global freight forwarder with a wide range of clients was looking for a partner to help it transform its freightforwarding system globally, within a stipulated budget, timelineand resources.HCL tookownershipof theend-to-end reengineering of its business processes anddevelopedover165customapplicationswhiledeliveringa single global freight forwarding system with unifiedprocesses, data and measurement metrics. This was afixedprice,managedservicesmodel thatwas rolledoutinphasesacrossgeographies.Results:Releaseda24%FTE bandwidth for core business activities; reducedcustomeron-boardingtimeby60%;fasterdeploymentby30%;100%decommissioningoflegacyapplications;2%assuredvaluecreationonTCV.
Contributing to operating margins by empowering Business Operations & IT
Forthelastfouryears,HCLhasbeensupportingtheglobalBPOand IT Landscape (Applications& Infrastructure) oftheworld’s5thlargest3PLserviceprovider,with28%fewerresourcesforthesamescopeofworkanda20%quickercallresolutionrate.HCLisnowtheonlyservicepartnerfordelivering global business transformation initiatives to this customer.Results:Over€4Mnannualsavingsand1.47%EBITAimpactwithinthreequarters;50%reductioninDSObyadoptingaSLA-ledapproach;enabling100%visibilityacross channels; created a platform for service deliveryenabledbyIT.
Online Shipment Booking System
A leading global freight forwarder with a wide range of manufacturing, industrial, retail, and government customers approached us to help create an OnlineBooking system with features that enable requests forquotes,quotecreation,submission&retrieval,alongwitha graphical user interface for customer logins, and for creating, retrieving and tracking bookings. The solutionwasintegratedwiththeDocumentManagementsystemtoretrieveshipmentdocuments.Results:Shipmentbookingdataquality improvedfrom36%to83%;westreamlinedthebookingprocessfor85%oftheshipments,andinvoiceaccuracyimprovedto78%duetoareductioninshipmentdetail errors which led to a 30% improvement in therealizationofinvoices.
SUCCESS STORIES
CaseStudies
“HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice”
Senior Vice President and CIO, a leading 3PL company
Testimonials
• Experience-15+years
• Customers-25+globalcustomersinNorthAmerica,EMEAandAPAC
• Team-2000+technology&domainconsultants
• Services-EnterpriseTransformation,ProductEngineering&Development,SystemIntegration,ITServicesManagement&Operations,BPO,InfrastructureServices,CustomApplicationDevelopment,LegacyModernization,MasterDataManagement,EDI/B2BServices
• IPs & Frameworks–Freight&TransportOptimization,ReportFactory,SCORPPlatform,AssetManagement&Mobility,eFleetManagement,Cross-DockingIT,CataLOGTM,eFMS,CustomerOnboarding,AdvancedControlTower,GreenLogisticsTerminal
• Partnerships-Oracle,SAP,Microsoft,TIBCO,RedPrairie,EMC,HP,Misys,Informatica,eBiznet,Daon, AvFinity
HCL’S LOGISTICS TEAM IMPACTING THE WORLD
| 90000 people | 31 countriesHcl tecHnologies: $6.2bn
THE WORLd IS nOTICInG SOMETHInG UnIqUE ABOUT HCL
The‘EmployeesFirst’philosophyatHCL,thefirstsucharticulationintheITIndustry,isatthecore of our efforts to provide our employees withaworkenvironmentandculturethattheycantakepridein.
IT IS EMPLOYEES FIRST
Employees First.
Whenyouchannelizetheenergiesof90,000employeesandpouritintoafunnel,yougetapotentconcoctiongushingoutoftheotherendthatwillsendyourcompany’senginesracing.
WecallthistheEmployeesFirsteffect.
www.hcltech.com
HCL’sEmployeesFirstisanewandradical management philosophy which will catch on with the world sooner or later
HonoredwiththeForresterGroundswellAward2011inthe‘Management–InnovativeSystems’categoryfor‘ValuePortal’–anemployeeideaexchangeplatformwhereemployeescollaborate,innovate and lead the implementation of their ideastodelivervaluetoHCL’scustomers
DardenSchoolofBusinesshasdoneacasestudyontheimpactcreatedbyHCLthroughits“EmployeesFirstCustomersSecond”practice
HarvardBusinessSchoolteachesaboutHCLasacasestudyonbusinesstransformationhighlightingtheEmployeesFirst initiative
HCL’sEmployeesFirstand‘democratization’ofmanagementconceptcould‘bringaboutacorporaterenaissance’
ExclusivereportonEFCSrecognizesthatthisphilosophyempowersHCL’sfrontlineemployeestomakedecisionsandtakeactionsforthebenefitofcustomers
Gartner
Rankedastheworld’sMostInnovativeCompanyinitsworkforcepractices
PublishedbyHarvardPress,Employees First, Customers Second is admired by global thought leaders-TomPeters,TonyHsieh,GaryHamel,JudyMcGrath,RamCharanandVictorK.Fung;Ranked
No.17ontheBestSellerlistin800-CEO-READ;Listedamongstthe‘BestBusinessBooksof2010’bytheLibraryJournalofAmerica;RankedNo.7onAmazonUK’slistingof‘BestBusinessBooksof2010’.
PublishesaCaseStudyrecognizingthebusinessvalueofHCL’sEmployeesFirst-“ForHCLcustomers,improvedengagementand employee passion translates into greaterflexibility,proactiveinnovation,andadesire to do the right thing for the customer, regardless of what the rules might say”, itsays.
WinstheAsianHumanCapitalAward2011forinnovativeandimpactfulpeoplepracticescenteredontheEmployeesFirst,CustomersSecondphilosophy
Forthefourthtimeinarow,WorldBlulistsHCLasoneoftheMostDemocraticWorkplacesintheWorld
AcknowledgesHCLTechnologiesastheworld’smostmodernmanagement
HCLisalsotheonlyAsiancompanywhoseCEOfeaturedonFortune’s‘DreamTeam’
HCLisintheElite“Thinkers50”List
OneofBritain’sTopEmployersforthe 5thConsecutiveYear