HCL Oracle Capabilities

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Oracle Practice Snapshot

HorizontalApplications

1. Oracle E-Business Suite 11i, R12,12.1

2. PeopleSoft 8.3, 9.0,9.1

3. Siebel 7.x, 8.0

4. JD Edwards – XE & E1

Industry Applications

1. Oracle Life Sciences

2. Oracle Utilities

New Dimension Applications

1. OTM

2. Demantra

Analytics1. OBIEE

2. Hyperion

Global Rollout

Implementations, Configuration & Development

Design & Product Blue Print

Application Management/ Operations Consolidation

Upgrade and Migration

Assessment Services

Oracle Technologies

1. SOA & BPM

2. Portal and Content Mgmt.

3. IDM

4. Database11g

Co Development

Deployment & Maintenance

A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.

Investment in Oracle Solution labs to accelerate product development & solution capabilities

Oracle Partnership

Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

Strategic Enablers

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Our Vertical Representation

Hitech and Mfg Life Sciences Retail and CPG

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& S

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Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for

BA/BE studies, InHouse©

Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,

OBIEE, Fusion and DBA

Fabless Mfg., VSOE, Shipment Solution, Contract Management

Solution & InHouse©

Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

Track & Trace, Merchandizing and Point of Sale Solution

Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

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Our Vertical RepresentationV

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BFSI

End-to-End integrated Insurance solution

EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,

Fusion and DBA

Travel and Logistics

OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,

OBIEE, Fusion and DBA

Media and Communications

Siebel, Oracle EBS, PeopleSoft, Hyperion,

OBIEE, Fusion and DBA

Govt

Case Management Solution and PIIMS Solution on Siebel

Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA

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Agenda

Oracle eBusiness Practice - Snapshot

Sample Engagements

Methodology/Models

Accelerators

Value Delivered

Oracle eBusiness Practice – Snapshot

Practice Snapshot

1200+ consultants in the practice 25% Functional consultants 14% Techno Functional consultants 61% Technical consultants

90+ engagements

Product focus on Oracle E-Business Suite v 11.5.9, 11.5.10 and R12

Oracle Consultants - Distribution

31%

18%4%9%

5%3%

23%

7%

Oracle Financials & Projects Oracle Discrete ManufacturingOracle Process Manufacturing Oracle Order ManagementOracle HRMS Oracle CRMOracle SCM Oracle DBA

15%

19%

26%

22%

18%

Average Experience Levels

0-2 years 2-4 years 4-6 years 6-8 years > 8 years

Largest number of trained R12 consultants – 300+

R12 accelerator based implementation expertise

200+ middleware consultants cross trained on SOA

& BPM

100+ consultants SOA / BPEL certified by Oracle

132 solution consultants with 10+ years experience

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De-phase legacy systems

Business processassessment

Prepareroadmap

Implement

Productionsupport

Help Desk/Apps maintenance

Rolloutglobally

Extend apps(B-spoke)

Integration tomore systems

Upgrade

Business transformation

Itron, MSC, EMC, Powerwave, Omnivision

NIC, Itron, MSC, AS Watson, Qlogic, Solfocus, Nanosolar,Flowserve, Omnivision Tech.

Brocade, RDA, EMC, ARM, BTC, MSC,

Sunrise Greeting

MSC, AS Watson, ARM, Flowserve

NIC, Tempel, MSC, ARM, Dresser-Rand,EMC, WYSE

MSC, Boral, Makro, ARM, ITC Agrotech, Elsevier, AS Watson

Teradyne, NIC Readers Digest

Service spectrum (across the application lifecycle)

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Sample clientele of the 90+ Oracle customers

Leader in simulation software

Leader in information storage

Manufacturer of electronic goods, DVDs

Leader in embedded software and services

Global conferencing service provider

Client’s name Consulting services

Impl. services

Application support

Application development

DBA support

Application upgrade

ADM Multiple technology

Leading HR consulting firm

Leading Pharma co.

Supplier of automatic test equipment

Sample Clientele

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Agenda

Oracle eBusiness Practice - Snapshot

Sample Engagements

Methodology/Models

Accelerators

Value Delivered

Integrated Methodology

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Implementation / Roll Out Models

Hub & Spoke Model

POC Model

Collaboration Model (STAR Model)

What is a Global Implementation/Rollout ?

Global Implementation/rollout is the process followed to install, configure, testing and deploying of Business applications in more than one locale with standardized business processes as far as possible.

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Agenda

Oracle eBusiness Practice - Snapshot

Sample Engagements

Methodology/Models

Accelerators

Value Delivered

Solution Accelerators

Oracle Practice - Proven Tools

Problem Tool Features

To keep, custom objects in sync with

the current release of Oracle

applications, a lot of manual effort is

required. Manually upgrading the Custom

objects can be cumbersome and is

prone to errors.

COMIT: Custom Objects

Migration Tool for R12

Built-in parser to identify the custom objects in a installation

Built-in mapping repository to aid in impact analysis and

arrive at effort estimation for upgrade

Automation of objects upgrade through user friendly GUI

Run-time reporting

Data transfer from legacy system to

Oracle is major pain point in any

implementation or any subsidiary

integration

iLoad: Data Migration –

Intelligent Data Loader

for R12

Oracle Application Framework based platform

All Oracle modules conversions data file template

standardized

Dynamic generation of data file template

Validations that are mandatory are automated through the

GUI

Automation of data load

Error reporting in friendly excel format

Managing the infrastructure for Oracle

Applications across the enterprise can

be a daunting task DBA needs to identify, analyze and

resolve issues quickly

DBA Monitoring Tool

Ensures Production Server Availability with Best Performance in Secured Environment

Performs Oracle Applications System Administrator Activities Performs Oracle Database Administrator Support Activities Monitoring can be executed from anywhere – Onsite or

Offshore Existing customer Shell Scripts can be incorporated with this

Tool If any fresh customizations is required, the same will be

considered separately15

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Oracle Practice - Accelerators

“As part of our ongoing commitment to developing practices and products that help protect the environment, we are pleased to recognize Standard Parking and its implementation partner HCL Technologies as a winner of the Oracle 'Empower the Green Enterprise' award. This implementation is a prime example of how a company can dramatically reduce its carbon footprint, as well as gain efficiencies and reduce costs." - Evelyn Neumayr, Vice President Marketing, Applications and Industries, Oracle.

Oracle unveiled the winners of the 2008 'Empower the Green Enterprise' awards at the Oracle Open World conference in San Francisco.

HCL Customer Standard Parking Wins Oracle's 'Empower the Green Enterprise' Award

Streamlined HCL Implementation Will Save 624 Tons of Trees, 5.1 Million Gallons of Water, 600,000 Pounds of Waste and Almost 19,000 Pounds of Air Emissions

Awards & Recognitions

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HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics…received very strong marks on value for the money from its client references.

HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics…received very strong marks on value for the money from its client references.

HCLA Strong Performer

HCLA Strong Performer

“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle Application features and functionalities,”

- Doug Kennedy, Oracle SVP of WW Alliances and Channels

Awards & Recognitions

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Agenda

Oracle eBusiness Practice - Snapshot

Sample Engagements

Methodology/Models

Accelerators

Value Delivered

Customer Scope Applications/ Modules Covered

Leading Logistics provider (UTi) Implementation Financials

Leading Engineering Construction company in Australia

(Boral)

Upgrade &

Support

Financials, SCM and Enterprise

Asset Management

Leading Telecom Service provider in Middle East (Awalnet) Implementation Financials and SCM, Siebel 8.0

Leading Solar Energy Company (SolFocus) Implementation Financials, Manufacturing & SCM

Leading provider of Transportation Logistics and Related

services in US (Schneider)Implementation Financials, HRMS

Leading Freight Forwarding logistics provider (Eagle Logistics) Implementation Financials

Leading Solar Energy Company (Nanosolar) ImplementationFinancials, Procurement, Inventory

Management

Leading Global diversified company based out of US (GE) Implementation Financials, Procurement

Leading non life insurer in India (NIC) Implementation Financials, Procurement

Oracle Practice - R-12 Engagements

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Customer Upgrade Scope

Manufacturer of Software & Systems for Information Management & Storage 11.0.3 to 11.5.10

Global leader in Device Software Optimization (DSO) 10.7 to 11i

The Largest Electrical Motor Manufacturer in the World 11.5.8 to 11.5.9

Leading Global Provider of Simulation Technology & Services 11.5.4 to 11.5.8 and 11.5.8 to 11.5.10

Leading Automated Test Equipment Maker 10.7 to 11i

Leader in Branded Edible Oils & Branded Foods in India 11.5.4 to 11.5.10

One of the largest manufacturers of CDs in the USA 10.7 to 11i

The 11th largest Tier 1 Automotive Supplier in the world 10.7 to 11i

Retail & manufacturing company in APAC & Europe 11.5.3 to 11.5.5 to 11.5.9

A leading wholesaler for food & non-food products in Asia 10.7 to 11i

A R&D centre and doctoral-granting institution in the USA 10.7 to 11i

Leading publisher of health science books and journals 11.0.3 to 11i

Government of India enterprise, operating inland transport services, clearance,

and cargo handling facilities throughout India.

11.5.10 to R12

A global Storage Networking Equipment manufacturer Upgrade Assessment

Leading fast food retailer in the world Upgrade Assessment

Oracle Practice - Upgrade Success Stories

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Largest Internet Providers in Mid East - AWALNET

Largest Internet Providers in Mid East - AWALNET

Assessment Study and Business Consultation Implementation of Oracle 12i and Siebel 8i Data migration & Integration between ERP, CRM and existing Billing

system using web services and point to point Phase 1: Siebel Internal Helpdesk System, Order Management,

Customer Management, Siebel Asset Management, Oracle Procurement and Inventory, AP, AR, Cash Management and General Ledger.

Phase 2: Siebel Call Center, Product Development and Marketing

Assessment Study and Business Consultation Implementation of Oracle 12i and Siebel 8i Data migration & Integration between ERP, CRM and existing Billing

system using web services and point to point Phase 1: Siebel Internal Helpdesk System, Order Management,

Customer Management, Siebel Asset Management, Oracle Procurement and Inventory, AP, AR, Cash Management and General Ledger.

Phase 2: Siebel Call Center, Product Development and Marketing

Oracle Practice – Sample R12 In-flight project

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CHALLENGES / OBJECTIVES

The client required a One Oracle Apps E-Business System worldwide, which involved technical upgrades to the latest EBS version, instance consolidation from 11.0.3 (Europe), and roll-outs for several other countries

Large volumes of data conversion from Legacy and 11.0.3 (data spanned more than 8 years), and Global Roll-outs to be carried out for 29 locations in just 10 months

To carry out parallel implementation for Project Accounting Module in EBS

To develop the best support model for the Global Instance which would cover mission critical applications across multiple time zones

CLIENT

A leading global provider of simulation technology and services to a broad spectrum of industries like Aerospace, Shipbuilding, Automotive, Consumer Products, Bio-technology, Plastics, Machine Tools, Metal Forming, Computer & Electronics Manufacturers, and Universities; Headquartered in California, USA employs more than 1500 people in 29 countries

THE SOLUTION

Our relationship dates back 8 years with application support related jobs gradually growing into application upgrades and implementations. Services include:

Single Instance & Global Rollout to 29 countries

Implementation - CRM modules ( IB &IC in 2002, SC in 2004); OM, IB, AR, AP, GL for Japan in 2004 Upgrade - From 10.7 to 11.5.4 involving migration of the custom Lease Management application to Oracle CRM Service; Upgrade and Conversion from 11.5.4 to 11.5.8 versions in US and Latin America; Database, iAS and Application Upgrade from 11.5.8 to 11.5.10; Migration to Oracle Application Table space Model. Application Maintenance & Support - Global Support covering multiple geographies including North America, EMEA and Asia Pacific; Application maintenance & support for 11.0.3 and 11.5.10.2 instances; Modules supported include: OM, IB, PO, INV, WIP, BOM, CM, AR, AP, GL, FA, HR, IC

RICE - Development of outbound interfaces for Oracle Application with Discoverer and Lotus Notes. (Discoverer is used to produce management reports and Lotus Notes is used by the sales & marketing team); Region specific reports for FIN & OM Modules; Conversions for OM,FIN,MFG & SC modules from 11.0.3 and Legacy system to 11.5.10; Workflow Enhancements for PO & OM account generator; Pricelist tool for automatic updating of prices from excel

Business Process Re-engineering: The client’s primary business includes selling software and providing maintenance & support services. The support & maintenance contracts for software was tracked in the order management module (i.e.) to sell a support service, an order used to be created. The client faced problems in tracking the various services offered and in renewing a service, which was not supported through order management. We suggested implementing the ‘Service Contracts’ module since the old BOM structures and install base tables were cleaned to reflect more accurately what customers were owed and what was shipped.

Business process re-engineering was undertaken prior to implementation of Service Contracts and the upgrade from 11.5.4 to 11.5.8; Rigid controls were put in place to monitor complex business processes in compliance with SOX requirements; Involved in redesigning business processes for order processing and revenue recognition; The client’s support team benefited from the ability to track what services their corresponding customers were entitled to.

Leading global provider of simulation technology & servicesAN ORACLE CASE STUDY

Industry: Hi-tech

Service Areas: Implementation, Upgrade, Maintenance & Support; Global Rollout

Topology: Oracle Apps 11.0.3, 11.5.4, 11.5.8 & 11.5.10.2; Manufacturing, Financial, HRMS, OM & Distribution, and CRM Modules

Dec 00

Dec 01

Mar 02

Jun 02

Onsite-Offshore Delivery Model

Application Upgrade 11.5.4 to 11.5.8

Application Support 11.5.4

Implementation IB, CM IC for US

Application Support 11.5.8

Implementation OM, IB, AR, AP, GL for Japan, APAC

Managing a 8+ year engagement

Projects over time

Tim

elin

e in

years

Application Support 11.5.4

Implementation of SC for US, Japan, Latin America

May 03

Global Rollout – US, EMEA & APAC

Feb 04

Application Upgrade 11.5.8 to 11.5.10

Remote DBA Services

Nov 04

Dec 04

Dec 05

May 06

Dec 06 /Jan 07 Global Support

Application Upgrade 10.7 to 11.5.4

True Partnership &

Strong Relationship

ManagementImplementation

ADM

Global RolloutRICE

Upgrade

BPR

Remote DBA

Leading global provider of simulation technology & services - Timelines

Global Implementation Project

One System…….Worldwide across

29 countries in

10 months

One Oracle –Client Vision

Leading global provider of simulation technology & services

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AnalyticsManagement Reports

Curre

ntVi

sion Oracle

(11i Global)

Unicenter Siebel EComm Lotus Notes (CRM)

Service Desk

ADPNiku

Siebel Niku ECommUnicenter Service Desk

Scopus ADPLotusNotes

Americas, Japan(11i

Global)

Europe(11.0.3)

PlazaJapan

ToitsuJapan

NEO PlusKorea

PlazaChina

MyOBSingapore

MyOBMalaysia

MyOBAustralia

MyOBKorea

MyOBChina

Quick BooksTaiwan

Consolidation to Single Global Instance

Leading global provider of simulation technology & services

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Thank you for your hard work during the upgrade.  Overall, the process went extremely well and is a result of your dedication in both preparation and execution of this highly visible project…persistence and teamwork prevailed!  I am especially pleased with the success of working with a 'remote' team.  We were able to coordinate a smooth continuous schedule that contributed to achieving our goal without any major incident and ahead of schedule!  Congratulations on a job well done!

IT Director

“

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RESULTS / BENEFITS

IT Operations - Benefits• Up to 60% in cost saving for the company

due to an optimal mix (onsite – offshore)• Reduced IT expense within the organization

(investment in people)• Consistent and predictable service delivery

Business Operations - Benefits• Introduced clarity in tracking support

services offered for products & services. We suggested and successfully implemented Service Contract to simplify the management of service contracts, warranties, and extended warranties on sales of support services

• Simplified complex business processes - redesigned Order Processing and Revenue Recognition processes

Our Value Addition• High quality process based development

standards (CMM) ensuring zero defects and risk mitigation

- Client speaks…

Leading global provider of simulation technology & services

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Agenda

Oracle eBusiness Practice - Snapshot

Sample Engagements

Methodology/Models

Accelerators

Value Delivered

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Customer Problem Statement Solution Business process Improvement

A leading Global Integrated

Logistics company

•Inaccurate Invoicing, •Lack of Visibility on the Supply

Chain & Client Profitability Long

Closing Cycles •Inter Company Differences

Integrated Transport

Management System

•Synchronization of Oracle GL & OTM Fin•Enhancement of Inter company Features•Support Customs Related Documentation•Due Diligence Framework

Leading Global Provider of

Simulation Software

•Improper revenue recognition •The cost of financial restatements is

high•Financial restatements negatively

affect stock prices

Revenue Recognition

Solution for Oracle

•Control VSOE (Vendor Specific Objective

Evidence) through business rules,•Automate Revenue Allocation that Brings

down revenue management costs by 30%•Reduces compliance process time by 40%

A leading manufacturer of

hydraulic equipment with three

divisions – pumps, seals and

valves

•Lack of Synchronization between

Order Management & Projects•Cumbersome and time consuming

item creation and administration

process•Manual creation of invoice and

revenue events in Projects after

shipment of the engineered product

Engineer to order

Solution

•80% reduction in time taken to create an item•Reduction of shipment-to-billing cycle-time

from half-man day to 5 minutes per shipment

A parking facility management service providerand manages more than 2000 facilities in hundreds of citiesacross North America

manage dynamic contracts for millions of customers & propertyowners for multiple contractual, pricing and billing requirements

i-Contracts Solution

•Integration of the contracts management

system with 3rd party portals/ extranets•Enabled contract management for B2B and B2C business models•a unified definition of customers real-time inventory status, and the ability to create and manage customer contracts, all through a secure web portal

Oracle Practice – Business Process Improvement Delivered

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Assisted in db & apps upgrade, splitting database & application servers to improve performance, configured hardware load balancer for 7 nodes (unique in the industry)

Introduce efficiency in Supply Chain my reducing operating cycle time in the Hub Process with Contract Manufacturer from 7 days to a single day i.e. 85% improvement in operating cycle time Revenue increase from $500 million to $800 million

Month-end process takes 3 days to complete. Streamlined the process to complete the Month-end within a night. Database performance was improved by enabling Maintaining Scripts which improves the performance of long running batch jobs.

Solution for Pick Ticket Verification as a workaround over Oracle Shipping module assisted in reducing Cycle time reduced from 6 mins to just 1 min for an organization that handles 50,000 transactions per day

Order to schedule solution helped Streamlined process for information exchange across warehouses and manufacturing plant and reduce cycle time from days to just few minutes

World leader in Information Storage Systems

Increased sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA

Oracle Practice – Derived Benefits from business operations

One of the largest manufacturers of compact discs in the United States

The largest provider of conferencing services in Europe, and the fifth largest in the world

A Global Storage Networking Equipment Manufacturer

Leading Retail company in Indiana

A world leader in corrective lenses

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