WONDERS

22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance1WONDERS

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Objectives22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance2

Roadblocks for insurance industry

How HDFC standard life insurance overcame the roadblocks and regained its USP

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Roadblock For Insurance Industry22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance3

Paper as a necessary evil

Avalanche snow balling of paper

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Concern!22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance4Clogged Business EfficiencyStorage A Nightmare Tedious File HandlingLong Processing TimeHigh Operation CostStarted Losing Its USP

Wonder with WONDERS22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance5Digitized ContentAutomated Workflow Agile Re-engineered ProcessesIntroduce Workflow On Demand Enterprise Retrieval System; WONDERS

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Impact on Industry22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance6It secured StorageFaster retrieval of DataBetter Human Resource allocationIrregularities indentifiedEffectively adapt to changes300 percent improvement on policy turn around timeBetter customer servicesEase of administrationTracking policies onlineImmediate access to documentsSubstantial ROI

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Primary GoalGet its people away fromavalanche snow balling of paperGetting Back To Business

Strategy & ImplementationDigitized ContentAutomated Workflow WONDERS implementation Up-ShotsSubstantial ROI300 percent improvement on policy turn around timeRegained its USP

De-Route22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance8

Tideworks Offer the ability to cost-effectively control over business at higher levels of productivity

Higher customer service

Implemented by Kingston Wharves.Mainsail Terminal Management System Help terminals maximize productivity

Stronger customer service at every step in the operation.

Transmitting Claims electronically and Using online Data Base Management System.

Conclusion22-07-2011Insuring against Paper Pushing HDFC Standard Life Insurance9

If you want to drive a cultural change in an organization, you have to address what is in a project for everyone involved.

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Thank You.

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