hdme brochure- inside

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Hospice DME PROVIDING DURABLE MEDICAL EQUIPMENT AND SUPPLIES TO HOSPICE PATIENTS. We know that our technicians not only provide an important service, but they do so in the place that matters most to your patients, their homes. Our staff is educated to be HOME IS WHERE THE HEART IS. The young men who delivered our equipment were extremely helpful, professional and personable. So far our Hospice experience has been great. Thank you.Mrs. Donna Pinto SISTER OF HOSPICE PATIENT DME SERVICES. WE CAN HELP. Hospice DME is a Texas based medical equipment provider with over 20 years of healthcare industry experience. We specialize in the medical equipment needs of Hospice patients, providing services exclusively to the Hospice community. We understand that the needs of the Hospice patients are unique. We strive to provide care and support to your patients in a manner that distinguishes us in the industry by offering the highest quality home healthcare equipment, supplies, and services available. We have experience that makes the difference. Over the past 10 years we the more we care the more beautiful life becomes The level of service you receive from your DME provider has a direct impact on your business. We act as an extension of your company, and feel it is our responsibility to uphold your mission and standards. SAME DAY DELIVERY AND PICKUP We offer same day service on delivery and pickup of most items. Our simple and efficient ordering process ensures your patients receive the right equipment in a timely manner. 24/7 ON-CALL SERVICE Our technicians are on-call 24 hours a day, 7 days a week to service your patients’ emergency needs. CARING AND INFORMED TECHNICIANS Our technicians receive continuing education not only on the equipment they deliver, but also on the unique situations of hospice patients and their families. Our staff is prepared to deal with the wide range of situations they may encounter while providing services to your patients. COMPREHENSIVE PATIENT EDUCATION We offer comprehensive patient education, which includes written instruction as well as hands-on demonstration. Most training materials are offered in both English and Spanish. ALL INCLUSIVE EQUIPMENT BUNDLE Our equipment bundle includes a wide range of equipment at an all inclusive low rate and we are able to customize this bundle to meet your needs. We follow your service area with no delivery fees and routinely monitor the condition of all equipment to ensure your patients receive high quality, fully functional devices. ASSURED QUALITY CONTROL We monitor our services through feedback surveys to make certain your standards of quality are met. We work with your quality control manager to ensure your goals and objectives are realized. We also provide useful statistical data on equipment usage, delivery and pickup times, and other information necessary to assure your success.

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Page 1: HDME Brochure- Inside

Hospice DME

P R O V I D I N G D U R A B L E M E D I C A L

E Q U I P M E N T A N D S U P P L I E S T O

H O S P I C E PAT I E N T S.

We know that our technicians not only provide an important service, but they do so in the place that matters most to your

patients, their homes.

Our staff is educated to be respectful and sensitive to your patients and their

surroundings during this especially difficult time.

H O M E I S W H E R E T H E H E A R T I S .

“The young men who delivered our

equipment were extremely helpful, professional and

personable. So far our Hospice experience

has been great. Thank Mrs. Donna Pinto

SI S TER OF HOSP I C E PATI ENT

D M E S E R V I C E S . W E C A N H E L P.

Hospice DME is a Texas based medical equipment provider with over 20 years of healthcare industry experience. We specialize in the medical equipment needs of Hospice patients, providing services exclusively to the Hospice community.

We understand that the needs of the Hospice patients are unique. We strive to provide care and support to your patients in a manner that distinguishes us in the industry by offering the highest quality home healthcare equipment, supplies, and services available.

We have experience that makes the difference. Over the past 10 years we have opened numerous locations at the request of our clients to resolve their DME issues. We are also proud to have counted two of the largest national Hospice companies among our clients.

the more we care the more beautiful life becomes

The level of service you receive from your DME provider has a

direct impact on your business. We act as an extension of your company, and feel it is our

responsibility to uphold your mission and standards.

S A M E D AY D E L I V E R Y A N D P I C K U P

We offer same day service on delivery and pickup of most items. Our simple and efficient ordering process ensures your patients receive the right equipment in a timely manner.

2 4 / 7 O N - C A L L S E R V I C E

Our technicians are on-call 24 hours a day, 7 days a week to service your patients’ emergency needs.

C A R I N G A N D I N F O R M E D T E C H N I C I A N S

Our technicians receive continuing education not only on the equipment they deliver, but also on the unique situations of hospice patients and their families. Our staff is prepared to deal with the wide range of situations they may encounter while providing services to your patients.

B U I L D I N G S TA F F R E L AT I O N S H I P SWe strive to build relationships with your staff and work to implement services that support your business operations.

C O M P R E H E N S I V E PAT I E N T E D U C AT I O N

We offer comprehensive patient education, which includes written instruction as well as hands-on demonstration. Most training materials are offered in both English and Spanish.

A L L I N C L U S I V E E Q U I P M E N T B U N D L E

Our equipment bundle includes a wide range of equipment at an all inclusive low rate and we are able to customize this bundle to meet your needs. We follow your service area with no delivery fees and routinely monitor the condition of all equipment to ensure your patients receive high quality, fully functional devices.

A S S U R E D Q U A L I T Y C O N T R O L

We monitor our services through feedback surveys to make certain your standards of quality are met. We work with your quality control manager to ensure your goals and objectives are realized. We also provide useful statistical data on equipment usage, delivery and pickup times, and other information necessary to assure your success.

A C H C A C C R E D I TAT I O N W I T H E X C E L L E N C E

We are accredited by the ACHC and take pride in our achievement of satisfying all of the accreditation requirements on our very first inspection.