he ensuring scrutiny makes a difference shirley gibson and stina foxford value improvement panel...
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Ensuring Scrutiny makes a difference
Shirley Gibson and Stina FoxfordValue Improvement Panel (VIP) - October 2014
The Value Improvement PanelWhy scrutiny, why us, and why now?
Who are Helena?• Stock transfer
association since 2002
• Based in St Helens, Merseyside
• Manage around 13000 homes
‘Helena needs our local knowledge and our insight into how things work, and together we are making things better’
Jennie Williams – Chair, Value Improvement Panel
Links to Governance
Tenant & Communities Committee
Mystery Shoppers
Environmental Inspectors Complaints Surveys &
Feedback Helena YV
Value Improvement
Panel
Board
Sources of Evidence
Building Blocks
Strong Foundations Build on Strong Teams
Make a Difference Robust Processes Link to Governance
Intelligent Scrutiny Targeted Support Clear TOR
Delivering Change for the Better
Building Blocks Strong Foundations
• Independent Beginnings• Trust • Positive relationships• Mutual respect• Distinct boundaries
Building Blocks Position to make a difference • Customer mandate• Decisions based on evidence• Backed and resourced by Helena• Call managers to account
Building Blocks Robust Processes
VIP ReviewVIP ReviewReport to
TCCReport to
TCCGather
EvidenceGather
Evidence
Building Blocks Clear terms of reference• Managers protocol• Distinct roles of VIP and TCC• Need for dispute resolution?• Relationship with Board is comfortable but not
cosy
Building Blocks Intelligent scrutiny
• Meeting the priorities of tenants • Planning day• Customer led performance priorities (KPIs)
Building Blocks Targeted support
• Help, but not direct control• Everything to hand• Use officers as consultants
Building Blocks Effective Communication
• How we do it• Listening & acting• Letting people know that they make a
difference• Celebrate success
In Summary• Knowing what you want to achieve and where
you fit in• Knowing how to get there• Knowing that you have actually got there! • Knowing where you want to go next• Knowing all of this can help you to build your
own house
