Nevenka Zdravkovska  

Head, Engineering and Physical Sciences Library Manager, Research Commons @ EPSL  

University of Maryland, College Park, MD  301-405-9144; nevenka@umd.edu; n.zdravkovska@gmail.com  

OrcidID: 0000-0002-3915-2947 ResearcherID D-7718-2012 Scopus Author ID 21744235900 1. Education    1994   MLS, School of Library and Information Studies  

Texas Woman's University, Denton, TX  1972   BS in Engineering Physics, Faculty of Sciences  

Cyril and Methodius University, Skopje, Macedonia    2. Employment History    2006-   University of Maryland                                                   College Park, MD  Head, Engineering and Physical Sciences Library (EPSL)  

Responsible for all aspects of the Engineering and Physical Sciences Library, the busiest branch library (over 200,000 visits/year).  Manager, Supervising & Mentoring. Supervise a staff of 3 librarians and 6 support staff, one graduate assistant and 12-15 student. Guide staff to innovate and encourage experimentation and implementation of new approaches/methods to delivering services. Manage Labor & Assistance (L&A) budget. Provide administrative leadership, coordination, and accountability for EPSL; plan, organize, and manage programs and services to meet the requirements of the technologically sophisticated clientele of the branch; develop and nurture library partnerships with teaching and research faculty, staff, and students, as well as publishers, and information technology experts; and work closely with library staff to modify existing library programs and to develop, implement, and evaluate new programs. Represent the interests of EPSL and share in the leadership of the division and libraries through participation in library leadership groups. Lead physical space renovation activities of the Engineering and Physical Sciences Library.  Instruction & Assessment - Coordinate with faculty to provide information literacy instruction to undergraduate and graduate students in STEM disciplines. Teach information literacy instructions, give presentations and workshops in different topics and programs such as ENGL 39X: Professional Writing, the Gemstone Honors Program, the College Park Scholars Honors Program, etc. Supplement in-person instruction with digital learning objects, including Electronic Learning Management System (ELMS) modules and LibGuides, customized to meet the needs of individual courses. Assess student learning in instruction sessions using a variety of instructional technologies. Received accolades and awards.  Web Design & Programming –  

o   With colleagues from the Digital Technology Division and EPSL librarians devised a process for digitizing color plates from U.S. Government plant patents.  The pilot project is underway and the patents are available for preview via the Libraries’ website <http://www.lib.umd.edu/plantpatents>.  The project will complement

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similar efforts at other institutions, for example, the New York Public Library, has digitized the color plates from 2012-2014.  

o   Provided leadership for the EPSL web site redesign in 2007. The site was the first in the UM Libraries to use Web 2.0 technology – RSS feed from the EPSL News Blog. EPSL site was redesigned again in 2012, and was the first one to be moved to the new content management system.  

o   Provided leadership for piloting and adopting Instant Messaging (IM) at the EPSL reference desk in 2007. Text-messaging reference service was added later. In 2010 QR codes were created and posted strategically throughout EPSL to improve communication with users on all floors of the four-story building.  

Collection Management - Lead realignment of the physical collection of the Engineering and Physical Sciences Library. Exercise sole responsibility for purchases and cancellations for several science fund line. Assess existing collections, review new purchase plan acquisitions, respond to faculty and student requests, place orders, and weed materials. Conduct comprehensive collections assessments to measure the Libraries’ capability to support new degree programs within the schools and colleges the Engineering and Physical Sciences Serve. Communicate with publishers to develop useful library resources. Collaborate with other science librarians on campus through the SciTech Collaborative to build and maintain electronic and print collections for science and technology disciplines, and with other librarians for the overall University collection.  Reference & Research Assistance – Lead EPSL librarians in their reference and research assistance. In-depth assistance to students and faculty are provided via phone, email, chat, as well as in-person consultations.  Outreach - Communicate with faculty to promote new and existing library services, recent additions or changes to collections, and upcoming events. Attend Campus events as time permits. Empower faculty to shape collections by distributing journal review surveys, and through research on e-book usage. Provided leadership for expanding the very popular document delivery service for faculty to EPSL. This new service is offered to University of Maryland faculty and students.  Scholarly Communication & Research Data Services – Coordinate instructional programming and workshops directed towards graduate students and faculty. Encourage new pedagogy for instruction on these topics, including using Twitter as a model of scholarly discourse. Contribute to research data initiatives within the UMD Libraries’ as a member of the Advisory to the Research Data Services team. Lead consultative services to faculty on curation, publishing, and long-term preservation of scientific data.  

 1998-2006   Georgetown University                                             Washington, DC  Science Reference Librarian, Blommer Science Library                                  

Responsible for providing reference and research services to support research and curricular needs of the Georgetown University community; answered research questions of students, faculty, and other library users at the reference desk, as well as by phone, e-mail, virtual reference software, or by appointment. Managed reference collection in assigned subject areas, recommended relevant materials for purchase; deselected materials deemed obsolete or superseded; monitored standing orders. Participated in the library research instruction program by promoting instruction in assigned areas and preparing and teaching course-specific and other types of instruction sessions; collaborated with faculty to plan sessions and create teaching materials related to course assignments and the library research instruction program’s curricular objectives. Continually acquired knowledge of new reference

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resources and updated skills through self-education, continuing education opportunities and professional development activities. Served as library liaison to select materials in all formats in consultation with faculty from the departments of Physics, Mathematics, and Slavic Languages, and the Center for East Asian, Russian and East European Studies. Worked with other library and university departments to plan, implement, maintain and advise on issues of access, delivery, and organization related to electronic resources, digital library initiatives, and internal workflow solutions. Participated in the planning and development of the Georgetown University Digital Library. Reported to the Head of the Science Library and assumed responsibility of the Science Library in the absence of the Head of the Science Library.   Accomplishments:  

Independently conceived and implemented improvements to Georgetown Libraries’ web presence. Regularly placed in charge of technology task forces and working groups.  Created original web design for subject guides in my subject area. Design was accepted and used by all subject specialists.  Conceived and created original web design for course specific subject guide. These guides became very popular with course instructors.  Taught a number of general and subject specific library instruction classes.  

 1996-1998   Thomas Jefferson National Accelerator Facility        Newport News, VA  Circulation/Serials/Reference/ILL Librarian                                                                     

Responsible for providing reference, circulation, and ILL services to a community of 500 physicists and engineers. Provided mediated searching using Dialog, ITIS, SPIRES, and STN on-line services. Independently maintained library serials’ collection.  

   1995-1996  Newport News Public Library                                     Newport News, VA  Senior Librarian                                                                                                      

Supervised Pearl Bailey Branch (evenings and weekends). Served as reference librarian.  

 1977-1992  Macedonian Academy of Sciences and Arts (MANU)  Skopje, Macedonia  Director of the Academy (1990-1992)  

Responsible for managing all departments of the Academy (Library, Archives, Scientific and Research Centers, Publishing, Human Resources, and Facilities). Supervised staff of 50. Managed the scientific and special programs of the Academy. Prepared annual reports. Reported directly to the President of the Academy.  

   Director of Science Division (1988-1990)  

Responsible for organizing and coordinating scientific research, symposia, forums, panel discussions, and exhibits. Supervised staff of 5 professionals handling all facets of the division.  

   Director of the Research Center for New Technologies (1985-1988)  

Managed the establishment/foundation of the newly created Research Center for New Technologies, from space design, construction and equipment purchasing, to hiring of a dozen of researchers for the Center. Coordinated scientific and research activities between the Center and the Macedonian Academy of Arts and Sciences Presidency.  

   

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Head of Scientific Program, Department of Science (1978-1985)  Managed research and scientific activities of various departments. Coordinated work of various departments and carried out all facets of department activities.  

   Senior Librarian (1977-1978)  

Responsible for original cataloging and reference in the sciences. Revised and edited catalogs. Verified entries in bibliographic sources. Maintained vertical and curriculum files for the members of the Academy. Coordinated activities with other libraries.  

   3.     Service    A. Library  University of Maryland    

•   Mentor to two librarians (Health & Life Sciences Librarian, Shady Grove, 2013 -present; Manager, Digital Conversion & Media Reformatting, 2015 – present)  

•   Mentor to Libraries staff (Cataloger, Metadata Services, 2014 – 2015)  •   Peer Review Committee member for three librarians (Research Data Librarian,

2013 - present; Access Services Librarian, 2013 - present; Government Documents & Criminology Librarian, 2013 - present)  

•   Member (elected). Library Assembly’s Faculty Mentoring Committee. July 2011-June 2012.  

•   Co-founder and co-chair. Emerging Technologies Discussion Group. As co-founder developed its mission and scope. As co-chair, select topics for discussion, solicit leaders for the topics, and establish ways of communication. 2011-  

•   Member. Library Assembly’s Nominations, Elections, and Voting Procedures Committee (NEVPC). September 2010-June 2011  

•   Member. Mobile Devices Pilot Coordinating Group. The four-member Coordinating Group provided leadership in this high impact project that reached 40% of the Libraries staff. I was involved in every aspect of the project, but especially in the creation and coordination of the weekly activities during the pilot, and in finalizing the Pilot Report. April-August, 2010  

•   Member. Collection Management Team. 2009-  •   Member. Web Advisory Committee. Active contributor to the Libraries web page redesign. 2009-  

•   Member. Library Assessment Review Committee. 2009-2010  •   Member. Information and Research Services Team. 2008-  •   Member. Library Information Systems Team. 2008-2010  •   Member. Desktop Services Committee. 2008-2009  •   Member. Serials Review Task Force. 2008  •   Conceived and co-taught “RSS Explained, Contained and Adapted” course offered

by the Learning Curriculum Program, UMD Libraries. Attended by 17 Library staff. 2008  

•   Mentor and Advisor. Reference Field Study, MLS student. Spring 2008  •   Member. Space Planning Advisory Team. 2007-2009  

 

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Georgetown University   §   Member and lead author. LIBQUAL+™ (a web-based survey that helps libraries

assess and improve library services, change organizational culture, and market the library) 2006 Task Force. Member, representative of Public and Access Services Division. Analyzed 2006 survey results at Georgetown University Libraries. Lead author of two reports: LibQual 2006 Survey Highlights, Georgetown University Library and Comparison of the 2004 and 2006 LibQual Surveys at Georgetown University Library. 2006  

§   Member. Electronic Resources Management Implementation Group. 2006  §   Ex-officio member. Allocation Committee. Worked on identifying the subjects and

allocating proportional funding to each fund code during the transitional period when all expenditures in all formats (books, journal, databases, e-books, microforms, etc.) were assigned to subject funds. 2005-2006  

§   Member. Georgetown University Digital Library Task Force. 2004-2006  §   Chair. JournalFinder Task Group. The three-member group was tasked to evaluate

journal management systems for effective discovery, access, management and maintenance of electronic and print journal. 2003  

§   Creator. Current Journals Database (Georgetown University Libraries). Contains circulation, payment, and other collection related information (not available for public view). 2003-2006  

§   Member. Georgetown University Library LiveChat Committee. 2002-2006  §   Conceived and taught the classes ‘Introduction to the Web’ (2000-2001) and

‘Advanced Web Searching’ to Georgetown students and library staff. 2000-2003  §   Member. Internet Access Committee. 1998-2006  

 B. Professional  

§   Fulbright Specialist, December 2013 – December 2018  §   Special Libraries Association (SLA), Science-Technology Division (DST):  

o   Chair-Elect/Chair/Past-Chair (elected position), 2013/2014/2015  o   DST 2014 Program Planner  o   Treasurer (elected position), January 2011 - December 2012  o   Member. Vendor Relations Committee. November 2009 –  o   Member. Awards Committee. June 2007 – December 2010  o   Chair. International Relations Committee. January 2007 -  

§   Worked with SLA’s international chapter colleagues on a joint SLA/DST and international chapters student travel stipend. Coordinated the work to establish criteria, secured funds for the award, wrote the announcements, and reviewed the applications.  

§   Mentor. SLA/DST European student award recipient. 2008  §   Special Libraries Association (SLA), Maryland Chapter:  

o   Treasurer, January 2012-Devember 2013  §   Business Manager (elected position). Sci-Tech News, periodical published quarterly

by the Chemistry, Engineering, and Science-Technology Divisions, the Aerospace Section of the Engineering Division, and the Materials Research and Manufacturing Section of the Chemistry Division of the Special Libraries Association. January 2011 - December 2012  

§   Member of the Planning Committee. Building User Trust: The Key to Special Libraries Renaissance in Digital Era. International Conference of Asian Special Libraries (ICoASL 2011). United Nations University, Tokyo, Japan. February 10-12, 2011. Organized by SLA’s Asian Chapter in association with Japan Special Libraries Association (JSLA)  

o   Reviewer for ten paper proposals  

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§   Member of Planning Committee. Xtreme Reference, A Day of Updates, Insights, Ideas. Johns Hopkins University, Applied Physics Laboratory, Kossiakoff Center, Laurel, Maryland. October 21, 2010. Organized by SLA’s Maryland Chapter.  

o   The event was a sold-out success with more than 300 attendees from as far away as Texas and Florida, along with 10 major sponsors, and 18 exhibitors  

o   Co-organizer of the standing room only session Navigating Government Data  o   Secured exhibitors’ participation for the conference  

§   Member. American Library Association (ALA), Association of College and Research Libraries’ (ACRL) Science and Technology Section (STS) Organization and Planning Committee. 1999-2001  

§   Member. American Society of Engineering Educators (ASEE), Engineering Libraries Division. Reviewer for two conference proceedings papers, 2009  

 Professional Membership  

Patent and Trademark Depository Library Association. 2007-  Special Libraries Association (SLA), Science-Technology Division (DST). 1996-2000; 2006 –  American Society of Engineering Educators (ASEE). 2006 -  American Library Association (ALA). 1996-  

Reference and Users Services Association. 2007-2010  Association for College and Research Libraries (ACRL) Science and Technology Section (STS). 1999-2001  

 C. Campus  University of Maryland  

Member, Libraries representative. ELMS (Electronic Learning Management System) Re-Evaluation Committee. The Committee was charged with identifying a vendor to replace Blackboard 8.0, the University of Maryland’s current learning management system (LMS), when its contract expires in 2013.  

Member (appointed). Elections, Representation & Governance (ERG) Senate Committee. 2010 - 2012  

Member, Libraries representative. Office of Information Technology (OIT) ELMS (Electronic Learning Management System) Faculty Advisory Group. The group’s purpose was to help OIT with future directions of ELMS (i.e., Blackboard). 2007 - 2010  

Member (appointed). Educational Affairs Senate Committee. 2008 - 2010  

 Georgetown University  

Member. Georgetown University Web Redesign Team. 2003  

Member, Faculty Senate Representative. Computer Services Advisory Committee. 2005-2006  

Library Instructor for core workshops. Teaching, Learning Technology Summer Institute (TLTSI), a week long instruction for faculty and graduate students coordinated by the Center for New Design and Learning Scholarship, Georgetown University Library and University Information Services. 1999-2005  

Beta-tester. Blackboard’s CourseInfo Enterprise Edition (called Campus during the development process). 1999  

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 D. University System of Maryland and Affiliated Institutions (USMAI) Consortium  

Member. User Interface Task Group (UITG). 2010 - 2012  

Member. USMAI Web Presence Study Group. The group examined current state of the USMAI web presence including Online Public Access Catalog, Research Port (the electronic resources management system), and local digital collections. Report submitted to Council of Library Directors. 2007-2008  

 4.         Research, Scholarly and Creative Activities               Book  Zdravkovska, Nevenka, Academic Branch Libraries in Changing

Times (Cambridge: Chandos Publishing, 2011). Sole author except section about the Priddy Library at the Universities at Shady Grove, which was written by Irene Munster.  

 Articles  Griner, Lily, Yelena Luckert, Judy Markowitz, Nevenka Zdravkovska, “Supporting the

Professional Writing Program with Online Modules – Collaboration and Engagement, Theory and Reality,” The Journal of Creative Library Practice, posted November 4, 2015

Zdravkovska, Nevenka, Maureen Cech, Pinar Beygo, and Bob Kackley, “Laser Pointers: Low-cost, Low-tech Innovative, Interactive Instruction Tool,” Journal of Academic Librarianship 36 (2010): 440-444.  

 Papers Published in Peer Reviewed Conference Proceedings  

 Kackley, Bob, Jim Miller and Nevenka Zdravkovska, “Academic Librarians' Roles in

Attracting & Recruiting Students to Their University,” ASEE Annual Conference Proceedings, Louisville, KY, June 20-23, 2010. http://soa.asee.org/paper/conference/paper-view.cfm?id=22735 (retrieved June 3, 2011).  

 Zdravkovska, Nevenka & Bob Kackley, “Science/Engineering Bibliographic Databases’

future: Collection Development Issues at the University of Maryland,” Proceedings of the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009. http://www.iatul.org/doclibrary/public/Conf_Proceedings/2009/Zdravkovska-text.pdf (retrieved June 3, 2011).  

 Cech, Maureen, Nevenka Zdravkovska and Bob Kackley, "The Pulling Power of Marquee

Courses: The Changing Curriculum and Quality Reference Services," Proceedings of the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009. http://www.iatul.org/doclibrary/public/Conf_Proceedings/2009/Cech-text.pdf (retrieved, June 3, 2011).  

 Kackley, Bob, Nevenka Zdravkovska and Maureen Cech. "Ten Methods of Improving Quality

Service to UM Grads via 'Assertive' Marketing." Proceedings of the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009.  

 

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Zdravkovska, Nevenka and Bob Kackley. “Bibliographic Databases in Sciences and Engineering. Are They Going to Survive?” International Conference of Asian Special Libraries, New Delhi, India, November 26-28, 2008. Eds. Dhawan S.M. et al. New Delhi: Ane Books Pvt. Ltd. 2008. 152-161.  

 Book Reviews    More than a dozen book reviews published in Choice from 1999 through present.  

 Invited Presentations  Zdravkovska, Nevenka, “Transformation of academic branch libraries,” presentation at the

ACS Annual Conference, New Orleans, April 7, 2013    Zdravkovska, Nevenka, “Culture & the Wars in the Balkans in the 1990s,” presentation at

the Symposium Books, Libraries, & Modern War, College Park, MD, December 5, 2008    

Zdravkovska, Nevenka and Bob Kackley, “Bibliographic Databases in Sciences and Engineering. Are They Going to Survive?” paper presented at the International Conference of Asian Special Libraries, New Delhi, India, November 26-28, 2008. http://hdl.handle.net/1903/8693 (retrieved, June 3, 2011).  

 Peer Reviewed Presentations  Kackley, Bob, Jim Miller and Nevenka Zdravkovska. “Academic Librarians' Roles in Attracting

& Recruiting Students to Their University”. ASEE Annual Conference, Louisville, KY, June 20-23, 2010.    

Zdravkovska, Nevenka & Bob Kackley. “Science/Engineering Bibliographic Databases’ Future: Collection Development Issues at the University of Maryland.” Presentation at the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009.    

Cech, Maureen, Nevenka Zdravkovska and Bob Kackley. "The Pulling Power of Marquee Courses: The Changing Curriculum and Quality Reference Services." Presentation at the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009.    

Zdravkovska, Nevenka and Nedelina Tchangalova. “Would You Move, Please: Weeding a Science Reference Collection.” Poster presentation at the Charleston Conference. Issues in Book and Serial Acquisitions. Lively Lunch – November 9, 2007. http://hdl.handle.net/1903/7503 (retrieved, June 3, 2011).  

 Peer Reviewed Posters  Zdravkovska, Nevenka, Maggie Saponaro, Tanner Wray, and

Irene Münster. 2011. “Mobilizing Staff with Mobile Technologies.” Poster Presented at All-Sciences Poster Session, Special Library Association Annual Conference, Philadelphia, PA, June 12-15, 2011. http://hdl.handle.net/1903/11396 (retrieved, June 3, 2011).    

Kackley, Bob, Nevenka Zdravkovska and Maureen Cech. 2009. "Ten Methods of Improving Quality Service to UM Grads via 'Assertive' Marketing." Poster Presented at the International Association of Scientific and Technological University Libraries (IATUL)

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Annual Conference, Leuven, Belgium, June 1-4, 2009. http://hdl.handle.net/1903/9091 (retrieved, June 3, 2011).  

 Young, Annie, Nevenka Zdravkovska and Bob Kackley. 2009. “Gemstone: Quality in

Learning for a Collaborative Academic/Library Instruction Program.” Poster Presented at the International Association of Technological University Libraries (IATUL) Annual Conference, Leuven, Belgium, June 1-4, 2009. http://hdl.handle.net/1903/9092 (retrieved, June 3, 2011).  

 Zdravkovska, Nevenka et al. “From Gemstone, to Capstone, to Keystone, and now Marquee

Courses??” 2008. Poster presented at the ASEE Annual Meeting, Pittsburgh, June 2008. http://hdl.handle.net/1903/8282 (retrieved, June 3, 2011).  

 Translations  Zdravkovska, Nevenka and Bob Kackley. “Science/Engineering Bibliographic Databases’

Future: Collection Development Issues at the University of Maryland.” Scientific and Technical Libraries, Moscow: Russian National Public Library for Science and Technology, 2010 (1), 96-11. (In Russian). Translation of paper presented at IATUL.  

 Web Publishing – ColdFusion and/or Perl Programming  

•   Creator. Georgetown University Library Staff Directory. Utilized ColdFusion and Access to create a directory with basic information on library staff (position, phone, location, etc.), but also librarians’ liaisons responsibilities and the names of the departments’ library liaisons. 2001.  •   Creator. InfoX – Information Exchange (restricted to Georgetown library staff). Utilized ColdFusion and MySQL to create a combination of ‘bulletin board’ and ‘staff knowledge repository’. Its purpose is to keep desk staff aware of current issues that affect their work (often that day or shift) as well as provide a central location for information they may need to refer to later. 2002.  •   Chair of Committee and Programming author. New Materials Lists. Utilized Perl for programming the creation of over 50 webpages based on discipline, format, or collection from data extracted from the catalog. 2004.  •   Creator. Borrowing in Person from Other Libraries database. Utilized ColdFusion and Microsoft Access to create a database for borrowing privileges from different consortial partners. 2005  

    5.         Awards and Honors               Librarian  of  the  Year  May  2014,  May  2015    University  of  Maryland,  Gemstone  Honors  Program    

Nominated  and  selected  by  the  Senior  Teams  of  the  Gemstone  Honors  Program,  including  faculty,  students,  and  staff,  as  the  librarian  of  the  year  for  two  years  in  a  row,  2012-­2013  and  2013-­2014  academic  years  for  service  to  the  Gemstone  community.    

 Chapter  Champion  December  2014    Special  Library  Association  Maryland  Chapter    

Award  given  annually  to  two  chapter  members  in  recognition  of  outstanding  contributions  to  the  chapter    

 Special  Appreciation  Award  June  2010    Special  Library  Association  Science  Technology  Division    

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Award  given  to  the  Vendors  Relations  Committee  for  raising  $12,400  from  14  vendors  and  sponsors.      

 Best  Poster  Award  June  2009    International  Association  of  Technological  University  Libraries  (IATUL)    

Award   given   at   the   Annual   Conference   in   Leuven,   Belgium   (June   1-­4,   2009)   for   the  poster:  “Gemstone:  Quality  in  Learning  for  a  Collaborative  Academic/Library  Instruction  Program.”    

 SLA  President  Recognition  June  2008    Special  Library  Association      

Award  received  from  the  President  of  the  organization  for  the  Recruit-­a-­Member  campaign.      University  Librarian’s  Award  May  2005    Georgetown  University  Library    

Award  given  by   the  University  Librarian   for  outstanding   leadership   in   the  profession  and   in   the  University  Library