head of mortgage intermediaries | hsbc uk · demystifying the digital internal. 2 open banking and...
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Chris Pearson
Head of Mortgage Intermediaries | HSBC UK
Demystifying the digital
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Open Banking and PSD2
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Why use an API
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Digital is key to driving customer advocacy in financial services
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How big is ‘Big Data?’
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Data is like sunlight. It can nourish us or it can burn us….!
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No common rule book – clear principles and ethics codes needed
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Fintech and the mortgage market
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Not forgetting….Blockchain
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How can you can stay ahead. Five key plays….
‘Embrace not Replace’. Emerging technology will help to simplify and enhance the customer journey. Understand it and embrace it.
Have a digital strategy that matches and complements your face to face or phone interactions.
Digital interactions with customers should always be targeted, personal, unique andtimely.
Anticipate needs ahead of the customer.
Give your employees digitally enabled ‘customer grade’ tools so they can enhance the customer experience at every touch point
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