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ACI Global Training Newsletter - October 2015
HEADLINES
The 2016 ACI Global Training calendar is here 3
Global ACI- ICAO Airport Management Professional Accreditation
Programme (AMPAP) Graduates from North America recognized
at the 2015 ACI-NA Annual Conference and Exhibition
4
2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen
München GmbH comments on the AMPAP programme
7
ACI Global Training Photo Gallery 8
Featured course: EASA Implementing Rules for Aerodromes 13
Featured course: Airport Air Service Development 14
Meet our faculty: Andre J. Bergeron 15
Online Training Increases Team Strength and Motivation 18
The OLC launches a new Certificate in Project Management 19
Course calendar, November–December 2015 21
ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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The 2016 ACI Global Training calendar is here
Dear airport colleagues,
ACI Global Training is pleased to announce the release of our 2016 calendar.
The calendar includes dates for our industry leading programmes such as, the Airport
Executive Leadership Programme, ACI-ICAO AMPAP electives, the Global Safety
Network Diploma Programme along with many other classroom and online courses.
Our mission is to design and provide education programmes that assist airports in de-
veloping their staff, managers and leaders to meet the ever changing needs of the
airport business.
The methodical yearly planning process ensures that we continue to respond to our
members' and industry stakeholders' educational needs. Our planning process is driv-
en by insightful data and feedback received from our training centres, ACI regions,
our faculty, our bi-annual ACI Training Needs Survey, and by our world and regional
standing committees.
I trust that you will find the 2016 calendar a valuable planning tool to help develop our
most important resource, our people! I look forward to welcoming you to one of our
ACI Global Training courses in the near future.
Kevin Caron
Head, Global Training and DNA Assistance Programmes
ACI World
Click here to visit our 2016 ACI Global Training calendar
ACI Global Training Newsletter - October 2015
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Global ACI- ICAO Airport Management Professional Accredita-
tion Programme (AMPAP) Graduates from North America rec-
ognized at the 2015 ACI-NA Annual Conference and Exhibition
This year, AMPAP had one of its largest graduating classes—120 graduates to date
consisting of 115 International Airport Professionals (IAP) and 5 AMPAP associate di-
plomas. Mr. Rolf Reichmann from Jacksonville Aviation Authority (JAA) was one of
the fifteen AMPAP graduates from North America in 2015.
About Mr. Rolf Reichmann
Mr. Riechmann has worked in the aviation industry for 14 years. Three years were
spent with Southwest Airlines in Outside Operations and 11 years with the JAA in Air-
port Operations, Business Development and Airport Management.
In 1999, Mr. Riechmann joined Southwest Airlines as an Outside Operations Training
Coordinator at JAX. Training all new hires in various operations of B737 including
weight and balance, pushing/parking/towing and other duties.
Photo (from left): Mr. Kevin Burke, President & CEO, ACI North America; Mr. Rolf Reichmann, Manager,
Jacksonville Aviation Authority (JAA); and Ms. Angela Gittens, Director General, ACI World).
ACI Global Training Newsletter - October 2015
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Global ACI- ICAO Airport Management Professional Accredita-
tion Programme (AMPAP) Graduates from North America rec-
ognized at the 2015 ACI-NA Annual Conference and Exhibition
(continued)
After 9/11, Southwest enacted a hiring freeze at which time Mr. Riechmann left the
company, earned his Master of Public Administration from the University of North Flor-
ida and was hired as an Airport Operations Specialist with the JAA. After four (4)
years in Airport Operations at JaxEx, Mr. Riechmann spent an additional four (4)
years in Business Development writing/managing leases and other items for JaxEx
Airport, Cecil Airport and Herlong Recreational Airport along with cargo, warehouse,
FBO’s and other pertinent leases at JAX.
Mr. Riechmann has been in his current position for over three years at Herlong and
oversees a staff of nine (9) and approximately 180 based tenants.
Prior to entering the aviation world in 1999, Mr. Riechmann worked as an All-Lines In-
surance Adjuster and played professional golf for ten (10) years prior to that.
When not at work, Rolf enjoys spending time with his wife Meghan and five (5) year
old twins Riley and Parker.
ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen
München GmbH comments on the AMPAP programme
My career in the aviation industry began in 2005 with a
dual-practice oriented study programme specialised in
Economics/Business Administration and Airport/Aviation
Management (diploma’s degree) in cooperation with Mu-
nich Airport. Through this programme, I gained a deep
appreciation of the specific challenges in our sector, as
well as a greater understanding of the systemic point of
view in aviation management.
After being trained and certified in more expert level
courses, I received the opportunity to apply for AMPAP
in 2013. My overall experience and the most important
benefits of AMPAP in my opinion, can be summarized
with two capital privileges. The first of which is the
chance to highly broaden my knowledge in the aviation
industry in general and more specifically in airport man-
agement. The second would have to be the opportunity
of gaining an in-depth view into practical experiences/
best practices from all over the world by other aviation experts, with whom we global-
ly network during and beyond this programme. Therefore I’m convinced that every
AMPAP student can benefit from this global network of experts and instructors!
In terms of my professional development, all the significant AMPAP course contents
as well as the acquired global network, helped me very much in my daily business
projects and responsibilities. Furthermore, the programme enabled me to challenge
myself every day and prepared me for my own prospective business career in a glob-
ally operating aviation world. So for all these mentioned reasons I can highly recom-
mend this unique and high-class programme to every player in aviation management.
Photo: from left Mr. Maximilian Hart-
wig, IAP, Manager Traffic and Infra-
structure Planning at Munich Airport
and Ms. Angela Gittens, Director Gen-
eral, ACI World .
ACI Global Training Newsletter - October 2015
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ACI Global Training Photo Gallery
Here are just a few photos from ACI Global Training courses recently held for the third
quarter of 2015. Contact us today at [email protected] if you want any of these
courses to be held at your airport!
Developing a Customer Service Culture at Airports
26–30 July 2015 I Abu Dhabi, UAE
Airport Collaborative Decision Making
24–28 August 2015 I Kuala Lumpur, Malaysia
ACI Global Training Newsletter - October 2015
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ACI Global Training Photo Gallery (continued)
Accident and Incident Investigation
17–19 August 2015 I Sint Maarten
GSN 5: Advanced Safety Management Systems
31 August–04 September 2015 I Johannesburg, South Africa
ACI Global Training Newsletter - October 2015
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ACI Global Training Photo Gallery (continued)
GSN 2: Airside Safety and Operations
07–11 September 2015 I Johannesburg, South Africa
Airport Master Planning
14–18 September 2015 I Incheon, South Korea
ACI Global Training Newsletter - October 2015
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ACI Global Training Photo Gallery (continued)
Airport Enterprise Risk Management
14–18 September 2015 I Bucharest, Romania
GSN 5: Advanced Safety Management Systems
14–18 September 2015 I Bloemfontein, South Africa
ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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Featured course: EASA Implementing Rules for Aerodromes
The European Commission Regulation for Aerodromes (EU) No 139/2014 was pub-
lished in the Official Journal of the EU on 12th February 2014 and came into effect on
6th March 2014. This course aims to provide EU and EEA Member States clear guid-
ance and understanding of the Implementing Rules (IRs) and their Annexes to ensure
a smooth transition from their existing national aerodrome regulations to the new reg-
ulation, while maintaining a high level of civil aviation safety and compliance, and re-
flecting best practices in the field of aerodromes, taking into account the applicable
ICAO Standards and Recommended Practices (SARPs).
For more information, click here.
Upcoming sessions:
Dates Location Member/WBP Non-Member
07-11 December 2015 Istanbul, Turkey US$1,450 US$2,100
15-19 February 2016 Athens, Greece US$1,500 US$2,170
31 July—04 August 2016
Abu Dhabi, UAE US$1,500 US$2,170
ACI Global Training Newsletter - October 2015
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Featured course: Airport Air Service Development
A well-developed route network not only improves the function of an airport as a con-
necting point for the local economy to the rest of the world, but is the underlying fac-
tor that permits an airport’s commercial success.
Incoming and outgoing air services, which builds cargo and passenger streams, will
stimulate direct revenues and increase non-aeronautical revenues as well as the air-
port’s overall market value as a place to undertake airport / non-airport related busi-
ness activities. Within this context, the course provides participants with the under-
standing of how to effectively approach and support airline decisions to serve your
airport.
Upcoming session:
Dates Location Member/WBP Non-Member
07-09 December 2015 Incheon, South Korea US$950 US$1,400
ACI Global Training Newsletter - October 2015
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Meet our faculty: Andre J. Bergeron Courses: Airport Non-Aeronautical Revenues and Managing Airport Service Quality
Mr. Bergeron provides consulting services focusing on travel
retail development and has been involved in numerous projects
in Canada, the United States, the Caribbean Islands, Europe,
Asia and the Middle East. Some of these projects have includ-
ed tendering, evaluating current and future concession poten-
tial for acquisition purposes, evaluating and forecasting for the
concession programs at airports.
He has also been contracted by ACI to develop and deliver
conference sessions dealing with airport commercial and reve-
nue management to audiences worldwide
Andre has an intimate and detailed knowledge of the duty free concession business,
airport retail (tax paid and duty free) and airport commercial revenue development.
Prior to his current role, Mr. Bergeron was a Vice-President and General Manager
with a multi airport Canadian duty free operator where he managed and controlled
the financial, marketing, sales and operational aspect of the business.
Andre is currently working on the conceptualization of a new Commercial Manage-
ment course which will address topics such as: airport concession management and
planning, contract continuity and review, fraud and loss prevention and the conces-
sion management structure. Look for this course in 2016!
ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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Online Training Increases Team Strength and Motivation
Dublin Airport have witnessed an “increase in bench strength of the team but also the
self-worth and motivation of the staff member” after training their staff with ACI’s
Online Learning Centre.
Grainne Murphy, Airside Safety Compliance Training Manager at Dublin Airport Au-
thority, says our courses are “an effective way to get industry knowledge and best
practice amongst the operational team."
Murphy revealed Dublin Airport chose to train online because “staff can do the course
at their own pace." Her personnel love the course content because it “both supple-
ments and broadens their knowledge base of their work environment.”
Interested in training your personnel? Find out more about training online here or
check out our diverse course catalogue
ACI Global Training Newsletter - October 2015
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The OLC launches a new Certificate in Project Management
Project Management knowledge and skills are vital in today’s rapidly expanding air-
port industry.
Whether you are responsible for small or large projects or are simply interested in a
career in project management, our Certificate in Project Management will equip you
with the skills to properly manage projects from start to finish.
This comprehensive online course, developed by McGill University of Continuing
Studies, is fully aligned with A Guide to Project Management Body of Knowledge
(PMBOK® Guide) 5th edition.
Consisting of 14 online modules, this course contains case studies, quizzes, live
webinars led by McGill’s project management experts, as well as practical tips and
advice provided by experienced project management professionals.
On successful completion of the course, you will receive an attestation from McGill’s
School of Continuing Studies indicating that you have earned 35 contact hours of for-
mal project management education required to be eligible to apply to take Project
Management Professional (PMP)® or Certified Associate in Project Management
(CAPM)® certification exams.
USD: $950.00
Duration: Approximately 35 hours
Click here to register
ACI Global Training Newsletter - October 2015
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ACI Global Training Newsletter - October 2015
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Course calendar, November–December 2015
*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)
To view the full 2015 calendar click here
To view the full 2016 calendar click here
or send us an email at [email protected]
Click here to register for a course.
Date Month Course Language Member
Price US$ Non-member
Price US$ Location Country
01–05 November Managing Aerodrome Works
English 1450.00 2100.00 Abu
Dhabi UAE
04–06 November
Passengers with Reduced Mo-bility Workshop English
950.00 1400.00 Athens
Greece
09–13 November Airport Revenue Generation* English 1600.00 2400.00 Beijing China
15–19 November
GSN 6 - Aerodrome Auditing and Compliance English 1450.00 2100.00
Abu Dhabi
UAE
16–20 November
Airport Collaborative Decision Making (A-CDM) English 1450.00 2100.00 Istanbul
Turkey
23–27 November
GSN 2 - Airside Safety and Op-erations English 1450.00 2100.00
Bucha-rest
Romania
23–27 November ACI/ICAO Aerodrome Certifica-tion* English 2000.00 2000.00 Bangkok
Thailand
30–04 Nov - Dec Developing a Customer Service Culture at Airports* English 1600.00 2400.00 Nashville
USA
07–09 December Airport Air Service Development English 950.00 1400.00 Incheon
South Korea
07–11 December
EASA Implementing Rules for Aerodromes English 1450.00 2100.00 Istanbul
Turkey