healing transitions frequently asked...

Men’s Campus

1251 Goode St.

Raleigh, NC 27603

Women’s Campus

3304 Glen Royal Rd.

Raleigh, NC 27617

919.838.9800

www.healing-

transitons.org

Healing Transitions

Frequently Asked Questions Information for families, friends and loved ones

“Healing Individuals, Families & Communities with Innovative Solutions”

Healing Transitions is a non-profit organization. We provide shelter

and help men and women who are addicted to alcohol and other drugs

get into recovery and return to productive lives. There is no cost to the

participant for our services.

Our program offers three services:

The Overnight Shelter

Non-Medical Detoxification

The Recovery Program

Anyone who is homeless can stay at the Overnight Shelter.

Guests at the Overnight Shelter meet participants from the Recovery

Program. These people carry a message of recovery and hope.

Many people decide to enter the Recovery Program after meeting oth-

ers in recovery at the Overnight Shelter.

Healing Transitions

WH AT IS THE OVE R NIGHT SHELTER?

Guests can get

clothes from the

clothing closet once

a week.

Guests must take all

their things with

them when they

leave in the morn-

ing.

Guests may not

drive up to or be

dropped off at the

shelter.

Guests do not have

to be sober to stay

in the shelter.

Guests can come

back to the shelter

as many times as

they need to.

Shelter is provided

one night at a time.

The shelter serves

dinner and break-

fast and has show-

ers for guests to

use.

Men are picked up

at 4:00 pm at the

greenway down

from the South Wil-

mington Street

Shelter.

Women are picked

up at 3:15 pm from

The Women’s Cen-

ter of Wake County

located at 112 Cox

Ave. Raleigh, NC .

WH AT YOU SHOULD KNOW ABOUT THE OVE R NIGHT SHELTER

WH AT IS HE AL ING TR ANS ITIONS?

70% of

participants who

complete the

Recovery

Program are in

recovery 1 year

later.

Families are

often forgotten

in the recovery

process.

Recovery is

available for

them too.

- Dennis Parnell

What should a

participant bring to

Healing

Transitions?

They do not need to

bring anything.

They may bring one

week’s worth of

clothes if they wish.

They cannot bring

any toiletries with

alcohol in them.

The Healing Transitions Detox Center is a safe place for

men and women to go through detox. One of its goals is

to attract people into the Recovery Program. Partici-

pants in the Healing Transitions Detox Center spend

time with Recovery Program participants and people

who have completed the Recovery Program.

own medicines in

the Healing Tran-

sitions Detox Cen-

ter. Certain addic-

tive medicines are

not allowed.

The staff decides if

it is safe for a per-

son to stay in the

Healing Transi-

tions Detox Center

for detox. They

watch participants

carefully while

they are going

through detox. If

needed, they will

send participants

to a hospital.

Recovery Program

participants take

Healing Transi-

tions Detox Center

participants to

classes and 12-step

meetings.

Most of the staff at

the Healing Tran-

sitions Detox Cen-

ter have complet-

ed Healing Transi-

tions. They are

not doctors or

nurses, and they

do not give partic-

ipants any medi-

cines.

Participants are

able to take their

Frequently Asked Questions

WH AT YOU SHOULD KNOW ABOUT HE AL ING TR ANS IT IONS DE TOX CENTER?

WH AT IS HE AL ING TR ANS ITIONS DE TOX CENTER?

Recovery Program

participants give

them tours of

Healing Transi-

tions and talk to

them about how

they got into re-

covery.

Most persons stay

in the Healing

Transitions Detox

Center 2 – 5 days.

The Recovery Program helps people recover from being addict-

ed to alcohol and other drugs. To get into the Recovery Pro-

gram, a person must be:

Homeless. There are many forms of homelessness. Usually

someone does not rent or own a house, trailer or apartment.

If they do rent or own, they can’t stay there.

18 years old or older.

A resident of Wake County.

WH AT IS HE AL ING TR ANS ITIONS RECO VER Y PROGRAM?

Motivation and Engagement Track I helps Healing Transitions decide

who wants to be in the Recovery Program. It also helps participants de-

cide if they are really ready to work hard in a long recovery program.

Healing Transitions

WH AT IS THE MOTI VAT IO N AND ENG AGEMENT TR ACK I (MET I)?

In the Recovery Program

participants see others who

are in recovery. That gives

them hope that they can re-

cover too.

It takes most people from 12

to 18 months to finish the

Recovery Program.

Participants earn their way

from one part of the pro-

gram to the next. Some-

times they have to go back

into an earlier part of the

program. If that happens,

they can always earn their

way back up and try again.

Moving back does not mean

the person has failed or will

not do well.

People can come back to

Healing Transitions as

many times as they need to.

No one needs an appoint-

ment. People can get help

whenever they come to

Healing Transitions.

We offer a hand up, not a

handout.

If the participant does a

little, we will do a little. If

the participant does a lot,

we will do a lot.

No one is allowed to stay in

the program if they use al-

cohol or other drugs. We

will give them a chance to

go to the Healing Transi-

tions Detox Center and start

the program over. To get

back into the Recovery Pro-

gram, they may have to go

back to the Overnight Shel-

ter and go to classes.

We do our best to help

those who want help. Some

participants may not be

physically or mentally right

for Healing Transitions. We

look at health issues on a

case by case basis.

WH AT YOU SHOULD KNOW ABOUT THE RECO VE R Y PROGR AM

The Recovery Program has

five parts:

Motivation and

Engagement Track I

Motivation and

Engagement Track II

Commit to Recovery I

Commit to Recovery II

Healing Transitions

Alumni

Anyone who is a homeless Wake County resident and addicted to

alcohol or other drugs can enter the Motivation and Engagement

Track I.

Participants can get into Motivation and Engagement Track I by talk-

ing to anyone on Healing Transitions staff.

HO W DOES SOMEONE GET INTO MOTI VAT ION AND ENG AGEMENT TR ACK I?

A bed to sleep in every night.

A place to store their personal

things.

Breakfast and dinner at Healing

Transitions every day.

Lunch at the soup kitchen

(for men) or Women’s

Center (for women) Mon-

day – Friday.

Basic health care and help

with medications .

Motivation and Engagement II helps participants get ready to enter Commit to Recovery I of the Recovery

Program. It gives participants a chance to learn from people who are further along in the program.

Recovery Dynamics®.

They help participants un-

derstand the 12-steps of

recovery.

Attend 12-step meetings

such as Alcoholics Anony-

mous, Cocaine Anony-

mous, and Narcotics Anon-

ymous.

Plan for themselves what

they will do on weekends.

We expect participants to

attend many 12-step meet-

ings on weekends. Attend-

ing meetings shows that a

person is committed to re-

covery and the Healing

Transitions program.

Sign a Motivation and En-

gagement I contract and do

what the contract says.

Be off property between 8

a.m. and 3 p.m. every day

of the week.

Attend class held off prop-

erty Monday through Fri-

day. The classes are called


WH AT IS MOTI VAT ION AND ENG AGEMENT TR ACK I I (MET I I)?

WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN MOTI VAT ION AND

ENG AGEM ENT I?

WH AT DOES A P AR TIC IP ANT GE T IN MOTI VAT ION AND ENG AGEMENT TR ACK I?

If there are no beds in Motivation and

Engagement I, people can still get

help. We will put them on the

Waiting List. While on the Waiting

List, they will have a bed every night

in the Overnight Shelter. They will

have a place to keep their things.

They will attend the same classes and

12-step meetings as the participants

in Motivation and Engagement I.

When a bed opens up, the participant who has gone to the most 12-step meetings and classes will get that

bed.

HO W DOES SOMEONE GET INTO MOTI VAT ION AND ENG AGEMENT TR ACK I I?

A more private living

space.

Breakfast, lunch and din-

ner every day.

The chance to leave Heal-

ing Transitions between

4:30 p.m. and 6:00 p.m. on

weekdays.

The chance to attend 12-

step recovery meetings

away from Healing Transi-

tions at night.

WH AT DOES A P AR TIC IP ANT GE T IN MOTI VAT ION AND ENG AGEMENT TR ACK I I?

Use of a phone to call their

sponsor.

Use of laundry room once

a week.

A 6:00 p.m. check in time

on weekends.

Healing Transitions

Go to Recovery Dynamics® classes.

Begin written Recovery Dynamics® assign-

ments.

Keep going to 12-step meetings.

Get a 12-step sponsor and join a 12-step home

group.

Work in the kitchen.

WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN MOTI VAT ION AND ENG AGEMENT TR AC K I I?

This is the heart of the Recovery Program. People in Commit to Recovery I have made a

real commitment to the Recovery Program.

WH AT IS COMMIT TO RECO VER Y I (CTR I)?

When a bed is open, the participant who has finished the written assignments and has the

most 12-step meetings will move into Commit to Recovery I.

HO W DOES SOMEONE GET INTO COMMIT TO RECO VE R Y I?

May watch cable TV.

A bed in a 4 or 8 person

room.

Use of exercise equipment.

Access to a variety of

books.

An 11 p.m. curfew.

Use of laundry room every

day.


ner every day.

Use of a phone to make

local calls.

WH AT DOES A P AR TIC IP ANT GE T IN COMMIT TO RECO VER Y I?

Take part in the Communi-

ty Process. This is where

others in the program talk

to participants in Commit

to Recovery I and Commit

to Recovery II about atti-

tudes and behaviors that

are not helpful to recovery.

Be willing to take sugges-

tions from the Community

Meetings.

Have a regular chore that

helps support Healing

Transitions.

Keep going to Recovery

Dynamics® classes and 12-

step meetings.

Keep working with a 12-

step sponsor and taking

part in a 12-step home

group.

WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN COMMIT TO RECO VER Y I?


Legal help if needed when

available.

Additional health care if

needed.

A physical exam.

SafeLink cell phones for

employment and housing

search and work.

Help getting a driver’s li-

cense.

Help finding housing.

Help learning how to

budget money.

Midnight curfew and later

on weekends.


ner every day.

A two-person room with a

bathroom.

The right to get a job out-

side Healing Transitions

and help finding a job.

WH AT DOES A P AR TIC IP ANT GE T IN COMMIT TO RECO VER Y I I?

Volunteer at Healing Tran-

sitions for at least 30 days.

After finding a job outside

Healing Transitions, pay

$50 a week for room and

board.

Keep going to 12-step

meetings, work with a 12-

step sponsor and be active

in a 12-step home group.

Follow any community

suggestions.

Turn in a weekly budget.

Make a plan to pay any

money owed.

WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN COMMIT TO RECO VER Y I I?

Start saving money to

move out and pay rent.

Work on anything that

could stop them from

getting and keeping a job

and a place to live.

In Commit to Recovery II participants get ready to move from Healing Transitions and live on their own in

the community.

WH AT IS COMMIT TO RECO VER Y I I (CTR I I)?

When a person finishes all their Commit to Recovery I classes, assignments and community suggestions,

their peers may vote them into Commit to Recovery II.

HO W DOES SOMEONE GET INTO COMMIT TO RECO VE R Y I I?

Healing Transitions

Participants who reach the program’s goals are called “Healing Transitions Alumni” when

they move into their own housing. They share the message of recovery with participants

who are still in the Recovery Program. Doing that helps them with their own recovery.

WH AT IS HE AL ING TR ANS ITIONS ALUMNI S TATUS?

They must find a job, save money, and find a place to live. They make a plan of action and go

over it with their peers in Commit to Recovery II. If their peers okay the plan, they vote them in-

to Alumni status. This means they can move out of Healing Transitions and into a place of their

own.

HO W DO P AR TIC IP ANTS B ECOME HE AL ING TR ANS ITIONS ALUMNI?

They can teach classes and

take part in Community

Meetings.

They get support to help

them stay in recovery and

keep a place to live.

They can take part in spe-

cial events. They may get

tickets to see the Durham

Bulls or NCSU football

games or to go to plays or

other community events.

They can visit participants

at Healing Transitions any

time, 24 hours a day, 7

days a week.

They can come to Healing

Transitions for meals.

WH AT DO HE AL ING TR ANS ITIONS ALUMNI GE T?

Stay in recovery.

Live a life that supports recovery.

WH AT DO ALUM NI H AVE TO DO TO M AINTAIN P RI VI L EGES?

Guiding Principles of Healing Transitions

Create a low threshold for engagement by identifying and removing barriers to recovery.

Provide services on demand.

Utilize a peer-driven program for recovery initiation and recovery maintenance.

Allow individuals to return as many times as needed to achieve sustained recovery.

Sustain recovery by identifying, establishing and connecting with recovery supports in

the community.

Match investment in recovery; If you do a little, we do a little; if you do a lot, we do a lot.


No. Healing Transitions provides food, shelter, toiletries and clothing. It is not helpful for families to give

participants money. Give them cigarettes instead of money for cigarettes. Give them a phone card instead

of money for the phone. Give them a bus ticket instead of money for the bus. Money makes some people

think about and start using again.

It is important for participants to learn to take care of their own money. We teach participants how to man-

age their money.

DO P AR TIC IP ANTS NEED MONE Y WHILE AT HE AL ING TR ANS ITIONS?

Participants should attend all scheduled court dates and probation appointments. We will not write letters

excusing participants from court or probation appointments. It is up to the participant to do the needed

paperwork and find transportation.

COUR T DATES & PROB ATION AP P OINTMENTS

Participants should attend all outside medical and mental health appointments. They must do all the need-

ed paperwork before the appointment and find transportation. If they cannot find transportation, we may

be able to give them bus tickets.

MEDIC AL AP P OINTMENTS

Healing Transitions does not allow any medicines that can get a person high or make them sleepy.

MEDIC INES

No. We want participants to focus on their recovery. Work and money may keep them from focusing on

recovery. They will be assigned chores to help Healing Transitions continue to run. Finding employment

occurs in the last part of the Recovery Program.

CAN P AR TIC IP ANTS WOR K WHILE AT HE AL ING TR ANS ITIONS?

Radios, CD players, mp3

players.

Laptops, PDAs.

Skateboards, roller skates,

bicycles, roller blades.

Newspapers, magazines or

books that are not related

to recovery or religion .

After participants have

been in the program for a

while, they can have things

like radios, CD players and

general reading materials.

Cell phones.

Cars, motorcycles, or mo-

tor scooters.

Weapons.

Medicines not approved by

the clinic staff.

WH AT ARE P AR TIC IP ANTS NOT ALLOWED TO H A VE?

Let them know how

much you want them to

recover.

Be open to the idea that

you may benefit from

some help yourself.

Go to 12-step meetings

for family members

such as Al-Anon or Nar-

Anon.

Call our staff if you

have any questions

about anything your

loved one tells you.

Let your loved one

spend as much time as

possible with other peo-

ple in recovery.

Go to the Healing Tran-

sitions family support

group meetings.

Let your loved one do

things like laundry for

themselves.

Do not do anything for

your loved one that they

can do for themselves.

Can I visit?

The only scheduled visiting times are during 12-step meetings at Healing Transitions that are

open to people who are not alcoholics or addicts.

You may visit in the meeting area and lobby 15 minutes before and 15 minutes after each

meeting.

The staff arranges visits for participants and their children.

Can I call my loved one? Can they call me?

Participants in the Healing Transitions Detox Center cannot receive or make phone calls.

Participants in the Motivation and Engagement Track I cannot receive or make phone calls at

Healing Transitions. When they are away from Healing Transitions, they can use a land line to

make phone calls but no cell phones.

Participants in the Motivation and Engagement Track II can use the phone in the overnight shel-

ter to call their sponsor after they fill out a sponsor verification form.

Participants in Commit to Recovery I and Commit to Recovery II can receive and make phone

calls from 7:00 a.m. to 11:30 p.m. They may talk for 10 minutes at a time.

Participants in Commit to Recovery II can receive a SafeLink cell phone. This helps them look

for work and get ready to move into their own place.

Participants may only make long distance calls using calling cards.

Healing Transitions

HO W DO I KEEP IN TOUCH WITH A LO VE D ONE AT HE AL ING TR ANS ITIONS?

WH AT C AN I DO TO HELP M Y LO VE D ONE RECO VER?


The law does not allow us to tell anyone anything about participants unless

the participant says in writing that it is okay. Even if you know someone is

at Healing Transitions, we cannot talk to you about them. This law applies

to everyone including parents, children, spouses and others.

Participants can tell us verbally or in writing at any time that it is no longer

okay to talk to you about them.

CONFIDENTI AL ITY

Overnight and Healing Transitions Detox Center participants cannot get mail.

Participants in the Recovery Program can get mail.

We may ask participants to open letters and packages in front of a staff per-

son.

Men’s Campus: 1251 Goode Street, Raleigh, NC 27603

Women’s Campus: 3304 Glen Royal Road, Raleigh, NC 27617

Main telephone number: 919.838.9800

MAIL

It is common for families

and loved ones to attend

AA/CA/NA meetings with

their loved one for the

purpose of supporting

them and to learn more

about recovery. We

strongly encourage

families and loved ones to

consider attending similar

meetings designed for you:

Al-Anon/Nar-Anon.

Often you can find

locations that have both

AA/NA and Al-Anon/Nar

-Anon meetings being held

at the same time.

We want participants to go to as many 12-step meetings as possible on week-

ends. Participants must find their own way to these meetings with the help

of their peers and their friends from 12-step meetings.

Some participants may have chores at Healing Transitions on weekends.

Commit to Recovery I and Commit to Recovery II participants may earn pass-

es to stay out overnight on weekends.

WH AT H AP P ENS ON WEEKENDS?

They may not be able to use the phone.

They may have to stay at Healing Transitions at night and on weekends.

They may be moved back to an earlier stage of the program.

They may have to leave the Recovery Program.

They may have to write about why they did not follow the rules.

They may not be able to see or talk to certain people outside of Healing

Transitions.

WH AT H AP P ENS WHEN A P AR TIC IP ANT BRE AKS THE GUIDEL INES?

Early in the Recovery

Program, the staff

decides what happens

when a participant

breaks the guidelines or

rules. Later in the

program other

participants decide

what happens. When

other participants

decide, we call this the

Community Process.


When participants do something that causes a problem for the Recovery Program or is a

participant safety problem, we ask them to leave Healing Transitions. This is called IFS or

Ineligible for Services. They cannot come back until they complete a Re-Entry contract.

When we put someone on the IFS list, they must pack their things and leave.

WH AT DOES INEL IG IB LE FOR SER VICES ( IFS) ME AN?

Stealing.

Destroying property.

Using, selling, or trading alcohol or

other drugs at Healing Transitions.

Repeated problems following pro-

gram guidelines.

Violence or threats of violence.

Racial or sexual insults.

Sexual activity or asking other par-

ticipants for sex.

Having or asking for a romantic

relationship with another partici-

pant.

WH AT M AKES A P ERSON INEL IG IBLE FOR SER VICES?

Yes. They can call after 12:00 noon on Tuesdays. A staff person will tell them what they

need to do if they want to come back to Healing Transitions.

CAN SOMEONE WHO IS INELIG IBLE FOR SER VICES COME B AC K TO HE AL ING TR ANS ITIONS?

Sometimes people who are trying to get into recovery relapse. This means they start using

alcohol or other drugs again. Anyone in Motivation and Engagement I, Motivation and En-

gagement II or Commit to Recovery I who starts using again is offered detox and to start

the program over. If a person relapses in Commit to Recovery II or as a Healing Transitions

Alumni, they can go through a program called “Re-Track.” Re-Track is an abbreviated ver-

sion of the program that helps them move back into recovery.

WH AT H AP P ENS I F A P ERSON REL AP SES?

Healing Transitions Family Support Program: 919.838.9800

[email protected]

Al-Anon Family Groups: 919.713.1516

http://www.alanonalateen6nc.org

Nar-Anon Family Groups: http://www.nar-anon.org/Nar-Anon/North_Carolina.html

SUPP ORT FOR FAM IL IES , FR IENDS AND LO VE D ONES

Healing Transitions

allowed me to be a

father who has since

been able to put 3

children through college.

—Drew F.

Copyright © 2015 Healing Transitions International, Inc. All rights reserved.

http://www.alanonalateen6nc.org

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