Health Care Leadershipand

Emotional Intelligence

Shreejeet ShresthaMPH, M.Sc. Medical

Microbiology

Introduction (cont.)

“More than prescriptions, medicine involves communication, tolerance, flexibility, listening, hard work and a passion for the practice.”

Introduction• Emotional intelligence (EI) is one of the

essential skills for HC leader, helping:– understanding, engage and motivate their

team– In Conflict situation– Find solutions to complex problems

• EI vs EQ– EI refers broad range of competencies– EQ refers to a quantification of skills in

practice, often used psychological assessment tools

Introduction (cont.)

• EI derives from concept of “social intelligence”– Identified by Thorndike in 1920– Defined as “the ability to understand and mange

men and women, boys and girls to act wisely in human relations.” (Thorndike, 1920)

– Gardner(1993) “social intelligence as one of the seven intelligence domains in his theory of multiple intelligence

Component of EI

• Self-awareness*• Self regulation*• Self motivation*• Understanding one’s emotions*/Social awareness**• Managing relationships*/Social skills**

*Salovey and Mayer’s (1990) definition, E.I. Goleman (1996)**Emotional Intelligence: A Core Competency for Health Care

Administrators (2002)

Key skills and competencies of Leadership*

1. Use systems thinking to lead innovation and change.2. Partner effectively with the communities3. Negotiate relationships with partners and stakeholders4. Communicate effectively in crisis and high-risks

situations5. Reflects and act upon personal leadership strengths

and weaknesses6. Envision the public health future, and develop and

lead teams to create it

*National Public Health leadership Institute (PHLI)

Emotional Model

Components of personal competence

• Psychological foundation of EI• Characterized by knowing, understanding and

expressing oneself• Categorized into– Self-perception– Self expression– Stress management skills– Decision making

• All are interacting to each other

Components of social competence

• Built on the personal competence• Complex of social awareness and relationship

management• To understand: – the emotion of the group – communicate effectively– provide empathy

It is easier to “Talk the EI talk” than to “walk the EI walk”…

Application of EI and Leadership

Application of EI and Leadership (cont.)

Conclusion• The assessments of EI capture a picture of personal

competence and social competence skills.

• The definitely measuring emotional intelligence will prove elusive-far more elusive than capturing the interpersonal and organizational impacts on situations in which those skills are underdeveloped in leaders.

• Thus EI model serves as a helpful guide to creating interactive leadership development programs that build skills in key leadership personnel.

Recommendation

• Health care leaders should be trained on key leadership skills and competency on basis of– Emotional Intelligence– Leadership style– Workplace– Relationship building– Emotional monitoring

References

1. Novick L F, Morrow C, Public Health Administration, Sudbury, Mass.: Jones and Bartlett Pub.; 2008.

2. Fernandez C S P. Developing Emotional Intelligence for Healthcare Leaders, Emotional Intelligence – Perspectives and Applications.

3. Freshman B. Emotional Intelligence: A Core Competency for Health care Administrators, 2002.

4. Leadership Skills and Emotional Intelligence, Center for Creative Leadership, 2003.

Thank You..