health minister visits inside this issue counter fraud ... · in introducing the report, alexander...

Created by Customer Relations & Service Improvement

Inside this issue...

Health Minister visits CFS -2

BSO Employee

Engagement Workshop Page 3-4

PaLS Fundraising

Page 5

BSO Annual Quality Report

Page 6-7

World Sight Day Page 8-9

Marie Curie Cancer Care

Fundraising Page 10

Professional Duty of

Candour and Conflicts of Interest Page 11

2014 NI Advancing Healthcare Awards

Page 12

CIPS Procurement Awards 2014

Page 13

BSO Internal Audit Page 14

NI Human Rights Festival

and Depression Awareness day

Page 15

N O V E M B E R 2 0 1 4

Health Minister visits Health Minister visits

Counter Fraud ServicesCounter Fraud Services

CFS were delighted to welcome Jim Wells MLA to the BSO on Thursday 20

November to see at first hand the work undertaken to protect health

service resources from fraudulent activity.

Meeting the staff from CFS fraud prevention, detection and investigation

teams the Minister said “I am encouraged by the work of the team in BSO

working hard to recover monies lost.”

Mark Harvey, Assistant Director, said “We welcomed the opportunity to

show to Minister the professionalism and dedication of our staff and

highlight the many positive and proactive projects we are undertaking in

our on-going fight to tackle fraud in the health service.”

Jim Wells MLA with Mark Harvey, CFPS Assistant Director


BSO Business Matters NOVEMBER 2014

BSO Fraud Awareness WeekBSO Fraud Awareness Week

BSO’s stance on fraud is set out in the Fraud Policy and Fraud Response Plan which provides

a framework within which allegations of fraud will be dealt with. Staff can view these

documents via the BSO website using the following link http://www.hscbusiness.hscni.net/

services/2099.htm and familiarize themselves with their responsibilities as a Manager and/or

employee.

The BSO has available a number of avenues by which staff can raise suspicions of fraud.

These are detailed in the Fraud Response Plan and Whistle Blowing Policy. They are as

follows;

Concerns should be raised initially with the appropriate line manager, however, Staff can

also raise their concerns with;

Their Director or Assistant Director

Director of Finance

BSO Fraud Liaison Officer (Janine Watterson 028 9536 3721 -

[email protected])

Head of Internal Audit.

Staff may report any suspected fraud, anonymously if they wish, through the online reporting

tool www.reporthealthfraud.hscni.net or the Hotline number 08000 963396.

http://www.cfps.hscni.net


Business Services OrganisationBusiness Services Organisation

Employee Engagement Workshop Employee Engagement Workshop

An Employee Engagement Workshop was held on the 13th

November 2014 in Belfast Central Mission, Belfast. BSO

Employees were selected through a stratified random

sample to attend. A personalised letter from the Chief

Executive was sent to each employee invited and an email

communication was shared with line management to

encourage their support of the Workshop. The initial

response was overwhelmingly positive, with people

expressing interest in the Workshop content and design.

Line manager support was very apparent as well – where a

member of staff couldn’t attend the majority of line managers

organised a replacement participant in their place.

Margaret Murray, Assistant Director of HR led the workshop

and members of the BSO Organisation Workforce

Development (OWD) group acted as Engagement

Ambassadors, sharing information about the day and

encouraging employees to participate in table conversations.

David Bingham, Chief Executive of the BSO,

opened the workshop highlighting the importance

of listening to its employees as this provided

opportunities to bring improvements to our

services. The Business Services Organisation

(BSO) values its employees and identifies

Employee Engagement as a key priority for the

organisation in the Human Resources Strategic

Plan (2014-2016) which outlines the need “to

engage with employees in developing a trusting

culture where the and where the BSO values are

lived”.

A BSO specific model was developed using the

pillars outlined in the MacLeod and Clarke Report

(2010). This model was used to communicate the

concept of Employee Engagement to staff.

The BSO model focused on:

Visible Leadership

Employee Voice

Trusting Environment

Communication

Recognising Employees



The BSO invited Nita Clarke to attend as Guest Speaker and

present the “Engage for Success” research and strategy to

participants. Nita was vice-chair of the MacLeod Review on

employee engagement and continues to work with David

MacLeod on the new national Employee Engagement task

force, launched by Prime Minister David Cameron in March

2011.

The Workshop was structured to investigate the key

drivers identified in the model. A combination of

qualitative and quantitative data collection methods was

used to ensure a comprehensive output was recorded.

On arrival, employees were randomly assigned to a

discussion group through the selection of a chocolate

sweet. This method was chose to engage employees

in the Workshop activities from the very beginning, as

well as to break traditional employment and friendship

groups. It was also designed to encourage people to

provide honest feedback away from their immediate

work colleagues about their own experiences at work.

Three questions were developed using the appreciative

inquiry approach to encourage participants in the

Workshop to focus on the positives and develop

interactive conversations with each other:

What does a great day at work look and feel like

for you?

What needs to happen to create more great days

at work?

What are your top five practical suggestions to

create more great days at work?

A World Café approach was used – employees rotated

around each of these questions, which allowed every

participant to share their experiences in every question

and also provided a cumulative collection of responses

to ensure a reflective broad picture of the BSO. Hugh

McPoland, Director of Human Resources closed the

workshop by highlighting the importance of engaging

with employees and getting employees views about

their experiences at work.

Attendance at the Workshop was extremely positive,

with more than 100 employees taking part in the

Workshop – this showcases the high level of interest in

Employee Engagement and the willingness of

employees to support the development of the BSO.

Thank you to all who attended on the day for your

contributions, and also to the table facilitators and

trade union representations for making the

workshop a success. A paper containing

feedback from the workshop will go to SMT for

consideration and actions to be agreed.



PaLS Ballymena PaLS Ballymena ‘Wear it Pink’‘Wear it Pink’

Fundraising EventFundraising Event

When it came to the Wear It Pink event on 24

October 2014 for Breast Cancer, PaLS

Ballymena did not hold back! Not only did the

staff wear pink, but pink cakes and desserts

were served, pink drinks were provided in the

form of fruit punches (non-alcoholic of course!)

and there were pink decorations as well as pink

accessories. It has to be said probably the

best turned out was Tina Beckett (left) in the

pink curly wig and tutu. All frivolity aside, the

event was very successful and raised £110.00.

PaLS Boucher Charity Tuck Shop for Action PaLS Boucher Charity Tuck Shop for Action

CancerCancer

PaLS Boucher held a charity tuck shop selling off biscuits and sweets left over from their recent contract adjudications .

A grand total of £105.00 was raised on the day for Action Cancer. Well done to all involved, a great result!



First BSO Annual Quality ReportFirst BSO Annual Quality Report

World Quality Day was held on Thursday, 14 November 2014 and, to mark this, BSO

published on our website our first Annual Quality Report.

In introducing the report, Alexander Coleman, Chairman and David Bingham, Chief

Executive said:

“We recognise that delivering high quality and value for money services is a continuous process. We would particularly like to thank members of BSO staff for their constant dedication and commitment to delivering services in innovative ways. A special word of thanks is due to those who provided feedback, both positive and negative, through our annual Customer Satisfaction Survey, which has helped inform our efforts to continually improve our services “

This report highlights the work completed by BSO during 2013-14 regarding quality,

excellence and continuous improvement and sets out future plans for improvement. It has

come from a recommendation from Quality 2020, a strategic framework and plan of action

that aims to protect and improve quality in Health and Social Care (HSC). The Quality 2020

Strategy defines three core elements of quality within HSC as being safety, quality and

patient and client focus.

Examples of some of the BSO initiatives and achievements designed to improve quality in

the HSC are included in the report.

One example is how our newly configured Clinical Education Centre provides education for

Nurses, Midwives and Allied Health Professionals across all HSC Trusts in Northern

Ireland. A substantial number of regional programmes and initiatives led and delivered by

the Clinical Education Centre fall within the themes of:

increasing patient and client safety

improving clinical practice

supporting professional development and

promoting Excellence in Care.



Another example of how BSO plays a key role in enabling transformation and improving

the quality of services in the HSC is through the NI Electronic Care Record (NIECR). The

NIECR is an HSC web-based portal system delivered by BSO Information Technology

Services (ITS) in conjunction with supplier Orion Health. The system was launched in July

2013 with the aim of providing accurate and accessible patient records across Northern

Ireland. NIECR should improve the speed, quality and efficiency of healthcare delivery

and benefit every person in Northern Ireland. More timely access by healthcare

professionals to more complete information will benefit all patients, reduce duplication and

wasted time, and improve safety.

Looking forward, it is clear that financial constraints will be a part of our life for the foreseeable future and will continue to impact on HSC resources. BSO will continue to monitor their effects on the quality of our services and seek to meet them with innovation. BSO currently has one corporate quality excellence accreditation in the form of the Investors in People Standard (IIP). We will seek to explore in 2015-16 the feasibility of attaining a further corporate accreditation in the form of the Governance Mark of Excellence launched by the Chartered Institute of Public Finance (CIPFA). The BSO Annual Quality Report is available to view or download from (the BSO website/intranet)http://www.hscbusiness.hscni.net/information/2600.htm; http://intranet.bso.hscni.net/information/2709.htm. For further information on Quality 2020 Strategy, please visit the DHSSPS website www.dhsspsni.gov.uk/quality_strategy_2020.


David Bingham

Chief Executive

Alexander Coleman

Chairman

http://www.hscbusiness.hscni.net/information/2600.htm

http://intranet.bso.hscni.net/information/2709.htm


World Sight Day 2014World Sight Day 2014

Disability Awareness Days

In our Disability Action Plan, the BSO, has committed to raising awareness amongst staff of

specific disabilities. The main way of doing so is by profiling awareness days.

World Sight Day 2014

On 9th October 2014, the BSO in partnership with the Public Health Agency, the HSC Board

and the HSC special agencies, featured World Sight Day in their organisations.

The aim was to raise awareness of different eye conditions, what barriers a person with sight

loss can experience, how staff can support colleagues with sight loss, and how to access

further support and advice.



Also, a 4-page feature on World Sight Day brought

together key information for staff and provided

access to testimonials by people living with sight

loss: http://intranet.bso.hscni.net/2694.htm

What did we learn? In the evaluation following the

event, staff told us that what they learned most was

the experience of service users, ie. those living with

sight loss. As to what we need to do better, we

clearly have to improve our communication to make

sure we reach all of our staff in the different BSO

locations.


You may recall that in the August edition of Business Matters, we asked you about your ideas

and suggestions on how best to feature the day. We did the same in our partner organisations.

As a result, we linked with a range of public and voluntary sector organisations who work with

people with sight loss.

On the day, a number of staff and service users from RNIB and Guide Dogs for the Blind

visited some of our office locations. These included those that the BSO shares with PHA and

HSCB staff: Belfast Linenhall Street, Ballymena County Hall, Armagh Tower Hill, and Derry/

Londonderry Gransha Park. They provided information and support – and the chance for staff

to experience what it is like to see the world through the eyes of somebody with a visual

impairment. RNIB brought with them so-called ‘Sim Specs’ that simulate a range of eye

http://intranet.bso.hscni.net/2694.htm



BSO Shared Services Account Receivable staff presented a cheque to local Marie Curie Cancer Care fundraising manager, Sheena Haverin, for funds raised from a coffee morning and the recent Marie Curie Walk Ten which the staff participated in. All in all £450 was raised for the local charity. A massive well done to all involved!! (left to right: Nigel Mullan; Colin McGinty; Sheena Haverin, Marie Curie cancer care; Sinead Keenan; Margaret Lewis; Sarah Fleming; Bernadette Pearson, and Paddy O’ Hara).

Marie Curie Cancer Care Marie Curie Cancer Care

FundraisingFundraising



The next meeting of the BSO Board will take place on

THURSDAY 18th DECEMBER at 10.00amin the BSO HQ

ADDRESS.

If you would like any further information or details of the agenda, please

contact Amanda Mills in the Chief Executive’s Office.

Tel: (028) 9536 3863

Email: [email protected]

Forthcoming Board Meeting

On 3rd

November the General Medical Council (GMC) and the Nursing and Midwifery

Council (NMC) initiated a public consultation on their draft joint guidance for nurses,

midwives and doctors on their professional duty of candour – a professional duty to

be honest with people in their care when things go wrong.

This draft guidance builds on a joint statement by health care regulators and is

intended to support nurses, midwives and doctors to adhere to the principles included

in Good Medical Practice (GMC 2013) and The Code: Standards of conduct, ethics

and performance (NMC, draft, following consultation, as of October 2014, due for

publication 2015)

The consultation period runs for nine weeks from 3rd

November 2014 until 5th January

2015.

Deirdre Cunningham Senior Education Manager HSC Clinical Education Centre

(CEC) has kindly agreed to coordinate a response to the consultation on behalf of the

CEC.

The Professional Duty of CandourThe Professional Duty of Candour

Conflicts of Interest

Staff may have recently seen media reports of a number of public/civil servants working with charity organisations operating in potential conflicts of interest. Staff are reminded that if they are working with charity, voluntary or other organisations they must ensure that such work does not compromise their ability to work within BSO and that there should not be any conflict of interest.. It is essential that any member of staff undertaking such work does not use any BSO facilities or resources in undertaking such work. If there is any doubt they should contact their line manager who can discuss potential conflicts with the relevant Director.


Allied Health Professional Unit, HSC Clinical Education Centre

The AHP Unit, HSC Clinical Education Centre (CEC) was a finalist in the 2014 Northern

Ireland Advanced Healthcare Awards which recognised the achievements of AHPs in NI. The

large attendance at the City Hotel, Derry on 23rd

October 2014 had the opportunity to hear

how the small but effective team within the AHP Unit had revolutionised the post graduate

training of Allied Health Professionals. The AHP Team works closely with services and tutors

to design, deliver and evaluate regional education and training programmes that are critical to

patient safety and the modernisation of services. The programmes, many of which involve

the teaching of clinical skills, are delivered by local, national and international experts. As a

response to the challenging environment faced by HSC, the AHP Unit has utilised innovative

approaches to delivery including eLearning, Videoconferencing and Saturday programmes in

an effort to minimise the impact on service and ensure value for money. The AHP Team is

led by Pauline McMullan, Assistant Head of HSC CEC (AHP Unit) who is ably supported by

Jean Byrne, AHP Training Coordinator, Janet Hodgen and Stephanie Pope, Course

Administrators and Andrew Gorman, Site Support Officer.

Finalist 2014 NI Advancing Finalist 2014 NI Advancing Healthcare Awards Healthcare Awards

Left to Right: Janet Hodgen, Stephanie Pope, Jean Byrne and Pauline McMullan



And the winner is……BSO PaLS In September’s edition of Business Matters we told you about being a finalist in the CIPS Procurement Awards this month the news is even better! At the Health Care Supplies Association awards held in Manchester on 20

th November

2014 we won the HCSA Sustainable Procurement category for our contract for the Supply of Home Oxygen Services, which we awarded on behalf of HSCB. It proved to be a busy week with this project also being highly commended in the Best Public Procurement category at the Public Sector Sustainability Awards 2014, which were held the day before in London.

CIPS Procurement Awards 2014CIPS Procurement Awards 2014



BSO Internal AuditBSO Internal Audit

Internal Audit has had plenty to celebrate in recent times:

Firstly, huge congratulations to our swimming superstar Mark Angus who, as part of the GB team, came 6

th overall in the 24th annual German Cup! Mark joined Internal Audit as a

placement student in June 2014. Mark trains twice a day, at 5am in the morning at 4.30pm in the evenings, showing great commitment to his sport! Therefore an achievement such as the overall 6

th in the German Cup is well deserved.

Finally, congratulations to our very own Catherine

McCann, now known as Catherine Fitzpatrick, on her

marriage to Ronan Fitzpatrick on the 31st of October

2014.



26th January – Depression

On 26th January 2015 we will focus on featuring depression. Again, we will raise awareness jointly in the

BSO and our partner organisations.

A small group of staff volunteers are working on the preparations for the day. We are looking for further

people to become involved, in particular (but not exclusively) from BSO locations outside Belfast.

If you are interested:

Speak to us: Equality Unit 028 95363961

Email us: [email protected] or

Come round to us: 5th floor, Franklin Street, Belfast BT2 8DQ

We look forward to hearing from you.

Northern Ireland Human Rights Northern Ireland Human Rights

Festival Festival

“Where, after all, do universal human rights begin? In small places, close to home - so close and so small that they cannot be seen on any maps of the world. Yet they are the world of the individual person; the neighbourhood he lives in; the school or college he attends; the factory, farm, or office where he works. Such are the places where every man, woman, and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. Without concerted citizen action to uphold them close to home, we shall look in vain for progress in the larger world.” - Eleanor Roosevelt

The 2014 Northern Ireland Human Rights Festival runs from December 8th to December 13th. The festival hopes to showcase that at their core human rights are about the recognition and defence of the inherent dignity of each individual human being. Respect and protection of that inherent dignity must begin at home, for our actions elsewhere to have any credibility. All events in the festival are open to the public and most of them are free. For the full programme of events, or to register or book tickets, please visit http://www.humanrightsfestivalni.com/


http://www.humanrightsfestivalni.com/

http://www.humanrightsfestivalni.com/

health minister visits inside this issue counter fraud ... · in introducing the report, alexander...

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