health quality and patient & family rights

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Patient and family rights, is an ongoing process aiming at meeting better than their expectations. The health care providers strive to achieve the task, through a dynamic model. An added value regarding the responsibilities of the patients and their families

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  • 1. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S APatient And Family rights & Responsibilities 14 - September - 2012Prepared By Dr Gamal Soliman1

2. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AAgenda For patient and family rights14 - September - 2012Prepared By Dr Gamal Soliman2 3. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AAdministrative Aspects Patient Rights & Responsibilities Patient Sedation Management of Diabetes in Pregnancy Treatment Expectations Cost Of Treatment Plan Of Care 14 - September - 2012Prepared By Dr Gamal Soliman3 4. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S APart 1 PFR Administrative Aspects 14 - September - 2012Prepared By Dr Gamal Soliman4 5. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S A-1 Todefine, Inform, provide copies and educate the Policy and Procedures concerning the rights and responsibilities of patients and their families14 - September - 2012Prepared By Dr Gamal Soliman5 6. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AEvery employee entitled to provide health care to patient is to respect the rights & include the right to make decisions regarding medical care14 - September - 2012Prepared By Dr Gamal Soliman6 7. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AACCESS TO CARE All patients have the rights to access the medical care and get equal treatment regardless of their age, gender, religion, race and the right to be truthfully informed about options for transfers to other facilities for care. 14 - September - 2012Prepared By Dr Gamal Soliman7 8. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S A4The right to refuse; to talk with, or to be seen by anyone not connected with direct care. Also, medical record read only by individuals directly involved in treatment or monitoring14 - September - 2012Prepared By Dr Gamal Soliman8 9. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S ATo refuse/accept consent to being photographed and To wear appropriate personal clothing and religious or personal items14 - September - 2012Prepared By Dr Gamal Soliman9 10. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AHaving a person of the same gender present during certain parts of the physical examination, To be interviewed and examined in a surrounding designed to ensure reasonable visual and auditory privacy, 14 - September - 2012Prepared By Dr Gamal Soliman10 11. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S ATo be interviewed and examined in a surrounding designed to ensure reasonable visual and auditory privacy, And To refuse to talk to any individual that has no relationship to the care 14 - September - 2012Prepared By Dr Gamal Soliman11 12. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S A-To know the identity and professional status of all individuals providing service. To be informed and participate in decisions affecting health care14 - September - 2012Prepared By Dr Gamal Soliman12 13. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S ATo have a second opinion and obtain a second consultation if requested. To be provided with health education that can enhance their knowledge,14 - September - 2012Prepared By Dr Gamal Soliman13 14. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S ACounseling on modified diet as appropriate, and potential drug food inter-actions. accept or refuse to participate in human experimentation or other research 14 - September - 2012Prepared By Dr Gamal Soliman14 15. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AAccess to people outside the hospital by means of visitors, and by verbal, telephone and written communication. The patient may refuse any or all components of his/her care, but will be required to sign a Refusal of Treatment and / or Discharge Against Medical Advice Form. 14 - September - 2012Prepared By Dr Gamal Soliman15 16. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S Athe right to expect reasonable safety and security. The use of employee identification badges to be visible. the right to be protected from verbal abuse. Disabled patients have the right to be offered the necessary treatment 14 - September - 2012Prepared By Dr Gamal Soliman16 17. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S Athe right to consult with another specialist at another facility. To be informed about the mechanism for the initiation, review and resolution of patient complaints, Conflict that may be presented verbally in person, by telephone or in writing will be tracked to completion by Patient Relations Department Personnel.14 - September - 2012Prepared By Dr Gamal Soliman17 18. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S Aproviding accurate and complete information about present complaints, past illnesses, hospitalizations, medications relating to their health. responsible for his role in assisting the facility staff in the control for excessive noise, smoking and visitors regulation and control14 - September - 2012Prepared By Dr Gamal Soliman18 19. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S Afollowing the recommended treatment plan responsible for keeping appointments informing treating physician of the medications used PFR, LD, PFE, MSpatient&family rights, leadership, pf education Medical staff14 - September - 2012Prepared By Dr Gamal Soliman19 20. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S APatient Rights and Responsibilities Staff responsibilities14 - September - 2012Prepared By Dr Gamal Soliman20 21. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AThe leadership supports patient participation in care decisions The patient's signature signifies receiving the above information to make an informed decision14 - September - 2012Prepared By Dr Gamal Soliman21 22. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AFully discuss his/her plan of care with the physician. Obtain sufficient information (in simple laymans terms) regarding diagnosis, condition and treatment from the physician responsible for care.14 - September - 2012Prepared By Dr Gamal Soliman22 23. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S APatient should have all questions answered. The right to request a second consultation for opinion if necessary14 - September - 2012Prepared By Dr Gamal Soliman23 24. S ilv e r C r e s c e n t D is p e n s a r y K h o b a r - K S AThank you This man is suffering, don't hurt him14 - September - 2012Prepared By Dr Gamal Soliman24