CASE STUDY

HEALTHCARE PROVIDER CHOOSES BES12 ENTERPRISE MOBILITY MANAGEMENT FOR SECURITY AND PRODUCTIVITY

Industry• Healthcare

Company Size• Large

Region• North America

Solution• BES®12, Secure Work Space for iOS and Android™, BlackBerry® Balance™ technology, BlackBerry® 10 smartphones

Based in Southern Ontario, Mackenzie Health is a regional healthcare provider that serves a population of over half a million people receiving approximately 92,000 emergency room visits a year. It has been nationally recognized for its commitment to both safety and quality patient care, with numerous awards and accreditations to its name. Mackenzie Health operates the Mackenzie Richmond Hill Hospital and five community health sites and has nearly 3000 staff and physicians. In 2019, it plans to complete construction of the new Mackenzie Vaughan Hospital, a state-of-the-art facility which will employ over 1800 staff and 100 physicians.

The ChallengeMobile devices have become ubiquitous in enterprise, but for businesses in regulated industries they represent a unique set of security concerns. Data and communications are subject to a number of stringent guidelines, all of which must be met while maintaining usability. This is easier said than done, particularly in organizations which blend bring your own device (BYOD) and corporate owned, personally enabled (COPE) deployment models, as Mackenzie Health does.

With six – soon to be seven – active locations, the IT professionals at Mackenzie Health have a massive fleet of mobile devices to manage. Security is paramount when connecting these devices to its networks, as Mackenzie Health’s employees frequently deal with highly sensitive healthcare information. Just as important as security, however, is usability – if measures are too stringent, they will have an adverse effect on the productivity of the clinicians and staff.

“A lot of our challenges and needs are universal across hospitals; my counterparts around the world have the same challenges from a clinician and administrator perspective,” said Mackenzie Health Executive Vice President and Chief Operating Officer, Richard Tam. “We need to be assured that our mobile solution complies with strict patient privacy and confidentiality regulations without sacrificing productivity.”

The SolutionAlready long-time customers of BlackBerry, decision makers at Mackenzie Health turned to BES12 to manage its expansive network of mobile devices. This multi-OS EMM solution is capable of managing any mobile deployment model, from BYOD to COPE, and offers seamless, secure support for any devices that the staff at Mackenzie Health needs to connect to their network, including Android, iOS, Windows Phone®, BlackBerry OS and BlackBerry 10 smartphones.

“We upgraded to BES12 so we can support any device platform our doctors choose. We issue BlackBerry 10 smartphones to our physician leaders, administrators, and managers, but the rest of our physicians and staff can bring their own devices,” said Tam. “Any device that comes into our network has to connect through BES12, which provides end-to-end security for our BlackBerry 10 smartphones and a secure layer using Secure Work Space for iOS and Android devices.”

“BlackBerry offers us uniquely secure end-to-end mobile infrastructure for our staff, but for all those who aren’t issued a BlackBerry smartphone, our BYOD program allows us to securely and effectively manage connectivity to other devices like iPhones, iPads, Android phones and tablets through BES12.”

Richard TamExecutive Vice President andChief Operating Officer, Mackenzie Health

“Together with BES12, BlackBerry 10 smartphones offer us the most secure end-to-end mobile infrastructure for our staff,” said Tam. “We reviewed several MDM platforms, but ultimately chose BES12 for the security and peace-of-mind it offers us.”

Mackenzie Health’s Benefits:Thanks to BES12, physicians and staff at Mackenzie Health’s many facilities are allowed a range of choice in their devices. Physician leaders and staff who are provided with a BlackBerry smartphone can choose from the BlackBerry® Classic, BlackBerry® Passport, or BlackBerry® Z30 offering choice between an all-touch and physical QWERTY keyboard. Employees who would prefer to use their own devices, meanwhile, can tap into the organization’s BYOD program in order to do so.

Thanks to BlackBerry Balance on BlackBerry 10 smartphones and containerization through Secure Work Space for iOS and Android, personal information and corporate information such as patient data are kept separate, avoiding many of the privacy concerns associated with BYOD. Mackenzie Health’s IT administrators, meanwhile, can visualize and manage their entire mobile deployment from a single, intuitive console equipped with an attribute-driven, endpoint-permissions model. This gives them thorough control of all applications, data and devices on their network.

“BlackBerry offers us uniquely secure end-to-end mobile infrastructure for our staff, but for all those who aren’t issued a BlackBerry smartphone, our BYOD program allows us to securely and effectively manage connectivity to other devices like iPhones, iPads, Android phones and tablets through BES12,” said Tam.

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Key Benefits• Offers support for both BYOD and

COPE deployment models• Ease of deployment for IT • Provides secure connection to

hospital systems, resulting in greater productivity for staff

• Enables compliance with all relevant healthcare industry regulations, including HIPAA

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