Healthcare Innovators’ Panel How top hospitals are using the right technology and

resources to raise the standard of care

Wednesday,March2,2016SponsoredbyBecker’sHospitalReview

Healthcare Innovators’ Panel:

How top hospitals are using the right technology and resources to improve patient care

CipherHealth

Our Speakers

Alex Hejnosz Co-Founder,

CipherHealth

Founded: 2009 Based: New York, NY Mission: To improve patient outcomes and experiences through enhanced communication and care team coordination.

Gina Intinarelli, RN, MS, PhD Executive Director,

Office of Population Health and

Accountable Care (OPHAC), UCSF Medical Center

Founded: 1906 Based: San Francisco, CA Mission: Our mission — the reason we exist — is Caring, Healing, Teaching and Discovering.

Adria Grillo-Peck, RN, MS, CNS, CMC Vice President,

Integrated Care Management,

Indiana University Health

Founded: 1997 Based: Indianapolis, IN Mission: Improve the health of our patients and community through innovation and excellence in care, education, research and service.

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ü  Value-Based Purchasing

ü  HCAHPS

ü  Hospital Readmission Reduction Program

ü  Mandatory Bundled Payment Programs

ü  Chronic Care Management Reimbursements

ü  Medicare Shared Savings

With changing payment incentives and the advancement of technology, healthcare

providers should turn to technology partners for reliable solutions to help navigate,

act on, and report on this new landscape.

The Changing Healthcare Landscape

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Improving Patient Care

✓ Workforce and staffing improvements

✓ Data-driven best practices

Over the last few decades, there has been a focus on patient-centered care, a

growing use of technology, and shifts to value-based payments. Hospitals are now

presented with a unique opportunity for innovation, but many steps must be

taken to create meaningful change.

✓ Investments in patient- centered initiatives

✓ Workflow enhancements

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Improving Patient Care

What are some of the results you have seen since implementing these programs?

What types of programs are you currently

implementing, or planning to implement,

to improve patient health outcomes and

enhance the quality of care?

•  Population Health •  Complex Care Management •  Integrated Care Management •  Transitional Care •  Patient Experience

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Empowering Your Team

Without team buy-in, it is impossible to drive lasting improvements. Staff

satisfaction and empowerment lead to a higher quality of care and more

positive patient experiences.

Ø  82% of Americans aged 30+ feel that nurses within the healthcare industry

are spread too thin, leading to decrease in quality patient care. 1

Ø  The percentage of patients that would recommend a hospital to loved ones

decreased by about 2% for every 10% of nurses who express job dissatisfaction. 2

Ø  Hospital employee morale has been found to be the biggest factor in

patient satisfaction, and achieving this starts with leadership at the very top. 3

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Empowering Your Team – Q&A

What steps have you taken to empower

your team and enhance employee

morale?

•  Staff training

•  Reducing documentation and manual

tasks

•  Increasing time spent with patients

•  Enhance communication across

teams

What do you feel is the single most

important thing you do to boost

employee morale?

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Technology and Care

Technology is integrated into nearly every aspect of our lives. To meet growing

expectations, hospital leaders must equip their facilities and staff with technology

that will enhance patient care without impeding current processes.

Ø  90% of care providers report using mobile devices within their

organizations to engage patients in their healthcare. 4

Ø  79% of healthcare extenders who use apps report that technology

improves the quality of interactions with patients. 5

Ø  By 2017, it’s expected that 50% of smartphone users will have downloaded

mobile health apps. 6

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How is technology playing a role in the

changes and programs you are

implementing?

How do you make sure you are choosing

the right technology for your team?

What steps do you think other

organizations should take to capitalize on

payment reform and improve patient care?

Technology and Care – Q&A

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Questions?

Alex Hejnosz Co-Founder,

CipherHealth

Gina Intinarelli, RN, MS, PhD Executive Director,

Office of Population Health and

Accountable Care (OPHAC), UCSF Medical Center

Adria Grillo-Peck, RN, MS, CNS, CMC Vice President,

Integrated Care Management,

Indiana University Health

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References

1.  Pasqual, Liana. "Infographic: Nurse Staffing Survey." Healthcare in the Know Blog. API Healthcare, 13 Mar. 2016. Web. 2016.

2.  McHugh, Matthew D., Ann Kutney-Lee, Jeannie P. Cimiotti, Douglas M. Sloane, and Linda H. Aiken. "Nurses’ Widespread Job Dissatisfaction, Burnout, And Frustration With Health Benefits Signal Problems For Patient Care." Health Affairs (Project Hope). U.S. National Library of Medicine, 1 Feb. 2012. Web. 2016

3.  Griffith, John R., Andrew Pattullo, and Kenneth White. "The Revolution in Hospital Management." American College of Healthcare Executives (n.d.): n. pag. Journal of Healthcare Managment, May-June 2005. Web.

4.  Lofstrom, Joyce, and Cait Hagaman. "Mobile Technology Upgrades Continue to Impact Healthcare Engagement." HIMSS. HiMSS, 14 Apr. 2015. Web. 25 Feb. 2016.

5.  Orca Team. "DIGITAL HEALTH EDUCATION: HOW PATIENTS CONSUME INFORMATION." Health Decide. Health Education Academy, Mar. 2012. Web.

6.  Govette, Jonathan. "30 Amazing Mobile Health Technology Statistics for Today's Physician." Physician EConsult Patient Referral Management Software. Referral MD, 03 Aug. 2015. Web. 2016.

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