$4.95

2 0 1 1 F A L L E D I T I O N

Oneida County’s hospitals pump

$1 billion into local economy, report says.

STORY, PAGE 4

HealthCareProvider

Oneida County’s three hospitals have 5,380 full-time-equivalent (FTEs) positions. Those employees, combined with jobs supported indirectly by the hospitals, paid $17.7 million in state income taxes, $13.3 million in local sales tax, and $12.4 million in state sales tax, according to a report the hospitals issued.

Presorted StandardU.S. Postage Paid

Syracuse, N.Y.Permit # 568

The Central New York Business Journal269 West Jefferson StreetSyracuse, NY 13202

BUSINESS JOURNALBUSINESS JOURNALC E N T R A L N E W Y O R K

PHOTO COURTESY OF ST. ELIZABETH MEDICAL CENTER

MAKING AN IMPACT

MAKING AN IMPACT

Page 2 • The Central New York Business Journal September 16, 2011 • Fall 2011

New EBS-RMSCO president Cohen seeks more growthBy Rick SeltzeR

Journal Staff

SALINA — The new president of employ-ee-benefits administrator EBS-RMSCO, Inc. aims to grow the company with a combination of technology and partner-

ships.Gregory Cohen,

of Chittenango, as-sumed the role of president July 1, the company said in a news release. He is now responsible for Salina–based EBS-RMSCO’s overall leadership, manage-

ment, and organization of operations.“I’m incredibly energized and excit-

ed about the prospects for the future,” Cohen says in an interview. “There are a lot of plans for growth, new technology, and strategic partnerships.”

EBS-RMSCO plans to utilize new tech-nology by moving to a type of application service provider (ASP) system, Cohen says. The system will be web-based to provide greater access for clients and par-ticipants, he says. ASP systems provide services over a computer network.

Cohen says he expects EBS-RMSCO to grow and add employees in the future, although he declined to discuss specific growth and revenue numbers. The com-pany’s business units handling flexible spending accounts and COBRA coverage (continued health insurance for those who

have lost a job) have added clients. And, Cohen says he anticipates health-care re-form will drive expansion in the company’s third-party benefits-administration busi-ness.

“We have added close to or slightly over 1,000 new clients since the beginning of the year,” Cohen says. He attributed the new clients in part to strategic partnerships the company has formed but declined to name specific clients or partners.

EBS-RMSCO administers employee ben-efits and provides consulting services. The company says it serves more than 4,000 clients throughout the United States. EBS-RMSCO has 325 employees, with 225 of them working at its 45,000-square-foot head-quarters at 115 Continuum Drive in Salina.

The company also has offices in Albany, Amherst, and Fairport, as well as Ravenswood, W. Va. EBS-RMSCO is owned by The Lifetime Healthcare Companies, which is a Rochester–based nonprofit that also owns the health in-surer Excellus BlueCross BlueShield.

Prior to his appointment as president of EBS-RMSCO, Cohen had been senior vice president of the company. He was previously vice president and senior vice president of EBS Benefit Solutions, Inc.

EBS Benefit Solutions merged with RMSCO, Inc. in 2008 to form EBS-RMSCO. Both companies were separate subsidiaries of The Lifetime Healthcare Companies before they combined.

“More than 22 years of management experience in employee benefits give Greg a strong background in health care

and business management, making him well-positioned to guide EBS-RMSCO’s future growth,” David Klein, CEO of The Lifetime Healthcare Companies, said in a news release.

Cohen joined EBS Benefit Solutions in 2001 and worked for Excellus BlueCross BlueShield and a subsidiary company for 14 years before that. In that time, he oversaw the formation of third-party self-funded health-plan administration.

“You have to go back to the BlueCross BlueShield of Central New York days back in 1995,” Cohen says. “BlueCross Blue Shield of Central New York did not have a third-party administrator that it was affiliated with.

“I was the manager of research and de-velopment at that time, and I had the tech-nology background as well as the claims background,” he says. “They asked me to open up a third-party administrator for them.”

Cohen replaces Gus Platas as EBS-RMSCO president. Platas, who had been with EBS since 1991, retired. q

Contact Seltzer at rseltzer@cnybj.com

cohen

Prior to his appointment as president of EBS-RMSCO, Cohen had been senior

vice president of the company.

Cayuga Center for Wound Healing opens ITHACA — The Cayuga Center for Wound Healing at Cayuga Medical Center (CMC) has opened to offer highly specialized meth-odologies and treatments of chronic wounds and non-responsive conditions.

Wounds that do not heal in more than 30 days often have underlying medical con-ditions, and experts predict an increase in chronic wounds as rates of diabetes and vascu-lar disease combined with an aging population increase the need, CMC says.

Likely candidates for treatment at the new center are those suffering from diabetic ul-cers, pressure ulcers, infections, and compro-mised skin grafts and flaps.

Created in partnership with National Healing Corporation, one of the nation’s larg-est wound-care-management companies, the Cayuga Center for Wound Healing will offer hyperbaric oxygen therapy and other leading-edge wound-treatment options, CMC says.

The Cayuga Center for Wound Healing, lo-cated at 101 Dates Drive in Ithaca, has named Jeffrey Furst as program director and Coral Lee Foster, M.D. as medical director.

In addition to hyperbaric oxygen therapy, the Cayuga Center for Wound Healing will offer negative-pressure wound therapy, bio-engineered skin substitutes, biological and biosynthetic dressings, and growth-factor therapies, CMC says. q

The Central New York Business Journal • Page 3September 16, 2011 • fall 2011

By Rick SeltzeRJournal Staff

CHITTENANGO — Med-Express Documents, Inc. is shrugging off concern that electronic medical records will cut into its business and is, in fact, using the technol-ogy to grow.

The transcription company, based in the village of Chittenango, started handling elec-tronic medical records two years ago and is now looking to add up to eight transcription-ists to keep up with growing demand, says Carol Anthony, owner and founder of Med-Express.

“All the standard things are in an elec-tronic medical record — the allergies, the medications,” says Anthony. “But the part that makes the patient human is the part that

the doctor can dictate as a narrative. And we actually put that into electronic medical records, and the doctors love that.”

Several years ago, Anthony worried that electronic medical records would spell the end of her business by giving doctors a chance to enter notes directly on a computer instead of making recorded verbal dictations that had to be transcribed. Instead, doctors are still dictating, and the new records have helped Med-Express turn records around quickly, she says.

“We have a 24-hour turnaround time for audio cassette and digital telephone [tran-scriptions],” Anthony says. The company can transcribe notes into electronic medical records in as little as one hour, she says.

Med-Express also handles paper records, using a courier to deliver updated charts to offices that haven’t switched to electronic records. But the ability to handle electronic records is helping the company keep clients and grow with those customers, Anthony says.

She cited one client that recently expand-ed outside of Syracuse with satellite offices in New Hartford and Utica. Med-Express is handling the transcription services for doctors at the new offices, Anthony says. She declined to give the name of any of her specific clients.

Med-Express currently employs an aver-age of 27 transcriptionists, up from 23 in 2009, Anthony says. She’s looking at growing to 35 transcriptionists, she says.

Anthony declined to disclose specific rev-enue totals, but expects revenue to grow 10 percent this year.

Every Med-Express transcriptionist is a registered nurse and works from home as an independent contractor, she says.

“Everybody I interviewed didn’t want to work in an office,” she says. “I [also] wanted to work from home. That’s what I founded the business [based on].”

Anthony resigned from her job as a regis-tered nurse and incorporated Med-Express in 1997. She’d been transcribing records at night as a second job since 1985, and her client base had grown to the point where

transcription was competing with her work as a nurse.

For a short time in 1999, she opened a Med-Express storefront office of approxi-mately 900 square feet, but closed it after one year. Anthony realized she could be more ef-ficient running the business from her home while her transcriptionists also worked from their own homes, she says.

“It requires a good work ethic,” Anthony says. “We’re a group of professionals.”

Transcriptionists keep home offices and are required to adhere to strict confidentiality rules, Anthony says. And allowing registered nurses to work from home lets her find talent from different locations.

Many of the company’s transcriptionists live in Central New York, she says. But a few live further away in locations including Florida and Virginia. Anthony says she finds new transcriptionists largely through word of mouth — the same way she finds new doctor clients.

“We have doctors from Auburn, Oswego,” she says. “It’s not just Syracuse.”

Med-Express currently takes dictation for 200 to 235 physicians and nurse practitio-ners, Anthony says.

The company survived some stiff com-petition, starting in 2000, from companies that outsourced transcription to overseas workers, Anthony says. Her business dipped for a time but came back when doc-tors became concerned with the reliability, accuracy, and confidentiality of transcrip-tionists overseas.

“They didn’t have the background that we,

for instance, do,” Anthony says. “The unique-ness of my company is that we’re all nurses.”

Having a medical background has been invaluable in transcription, Lisa Henderson, transcriptionist, says. She’s a registered nurse who has worked as an independent contractor for Med-Express from her Clay home for 11 years.

“I don’t know that I could do this without a medical background,” Henderson says. “There are so many words that sound exact-ly the same, but they are completely different medical systems. It could sound like you’re talking about someone’s liver and you’re talk-ing about their skin.”

Med-Express transcriptionists typically transcribe narrative dictation from the same

doctors, Henderson says.“We get very comfortable with them,”

she says. “Every doctor has their own style. Their dictation can be tailored just to them.”

In addition, being familiar with a doctor’s style helps Henderson avoid errors, she says.

Familiarity can also reduce turnaround time in emergency cases, Anthony says, particularly for electronic records.

“I can pick up the phone and call Lisa and say, ‘He needs it right now,’” Anthony says. “The fact that we can turn around a chart in an hour is amazing. You can’t do that instan-taneously if you aren’t digital.” q

Contact Seltzer at rseltzer@cnybj.com

Transcription firm sees electronic records as growth opportunity

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Page 4 • The Central New York Business Journal September 16, 2011 • FALL 2011

Report: Area hospitals pump $1 billion into local economyBY TRACI DELORE

JOURNAL STAFF

O neida County’s three hospitals pack a major economic punch for

the region, with a combined im-pact of more than $1 billion to the local economy, according to a report the hospitals released last month.

Faxton St. Luke’s Healthcare contributes $562 million to the local economy through its pay-roll and vendor spending. St. Elizabeth Medical Center adds $346 million, and Rome Memorial Hospital contributes another $135 million, the report found.

Combined, the three hospitals employ 5,380 full-time-equivalent (FTEs) positions. Those employ-ees, combined with jobs support-ed indirectly by the hospitals, paid $17.7 million in state income taxes, $13.3 million in local sales tax, and $12.4 million in state sales tax. People often overlook the hos-pitals as major employers in the community, says St. Elizabeth President and CEO Richard Ketcham

“They certainly think of us as health-care providers, but not crit-ical employers in the community” Ketcham says. St. Elizabeth em-

ploys 1,770 FTEs, while Faxton St. Luke’s employs 2,800, and Rome Memorial employs 810. While the hospitals are not-for-profit, Ketcham says, all of those em-ployees pay taxes on their earn-ings and also spend money in the community.

The hospitals also directly spend money locally, spending a combined $212 million annu-ally on goods and services such as medical supplies, utility costs, and food for patients from local vendors. Those vendors, in turn, spend their earnings locally, creat-ing a ripple effect that brings the total direct and indirect impact of hospital spending to $407 million.

The Healthcare Association of New York State, or HANYS, com-piled the economic data from 2008 on the three hospitals, and used a model by the U.S. Department of Commerce Bureau of Economic Analysis to determine the “multi-plier effect” on the hospital dollars spent locally.

“As major employers and pur-chasers of goods and services, our hospitals have significant impact on the local economy,” Rome Memorial Vice President and CFO Nicholas Mahew says. Every paycheck put out by the hospital helps fuel that multiplier

effect as people spend their sala-ries on housing, groceries, and other goods and services. The total payroll for the three hospi-tals is just over $317 million, with a total economic impact of $583 million as employees spend those dollars at local businesses.

Scott Perra, president and CEO of Faxton St. Luke’s, says the hos-

pitals help bolster the economic viability of the community along with keeping residents healthy.

“Community hospitals like ours are critical to New York’s quality of life and to keeping communi-ties healthy and vibrant,” he says.

Along with employing thou-sands of people, the hospitals undertake various building proj-

ects that keep the construction industry busy. Rome Memorial recently opened a new diagnostic center, while Faxton St. Luke’s is in the midst of a renovation to improve long-term-care ser-vices at its facility. St. Elizabeth continues renovation on its new-est facility on Middle Settlement Road in New Hartford, where it is adding outpatient services. The combined result is millions of dollars in construction costs and equipment purchases.

“We’re continually renovating, expanding, adding new services,” Ketcham says. With those new services come new employees, he adds. “It’s direct employment for people who work for us and hiring contractors.”

Faxton St. Luke’s, St. Elizabeth, and Rome Memorial treat approxi-mately 115,000 in their emergency departments and urgent-care cen-ters and deliver more than 2,750 babies annually. Nearly 35,000 people are hospitalized annually at one of the three hospitals, and the three facilities see thousands of patients on an outpatient basis for diagnostic testing and treat-ment.

Contact DeLore at tgregory@cnybj.com

PHOTO COURTESY OF ST. ELIZABETH MEDICAL CENTER

Faxton St. Luke’s Healthcare contributes $562 million to the local economy through its payroll and vendor spending. St. Elizabeth Medical Center adds $346 million, and Rome Memorial Hospital contributes another $135 million, the report found.

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The Central New York Business Journal • Page 5September 16, 2011 • fall 2011

UHS opens new career center in Johnson CityBy Traci DeLore

Journal Staff

JOHNSON CITY — United Health Services (UHS) opened its new human-resources and physician-services building Aug. 15 in Johnson City to better serve the more than 40,000 people who apply for jobs with the health-care provider annually.

The human resources and physician services departments were previously lo-cated at UHS’ Wilson Medical Center on Harrison Street in Johnson City.

“We’re pretty congested … at Wilson,” says Prakash Ramanathan, special projects direc-tor at UHS. While looking for opportunities to grow clinical services at Wilson Medical Center, Ramanathan says UHS looked at what administrative departments could work well at an offsite location and settled on human resources and physician services.

UHS leased 10,000 square feet from Binghamton–based Kradjian Properties, he says, and renovation of the facility was built into the lease. Ramanathan declined to dis-close terms of the lease.

“The space was gutted before,” he says, and UHS worked with Sedgwick Business Interiors in Syracuse to design the space. Along with housing two multipurpose com-puter/training rooms, the facility houses UHS’ employment department, which pro-cesses all non-physician positions to the tune of more than 40,000 applications a year; the physician-services department,

which recruits physicians and does all the credentialing for physicians and mid-level providers; and the organizational-develop-ment department, which provides employee training and other educational offerings.

UHS hires just under 1,000 new employ-ees annually, Ramanathan says, so those

three departments are busy year-round hiring and training new employees. It made sense to move those three departments to a stand-alone location that was easy for applicants to find and navigate their way through. Now, they don’t have to trek all around Wilson, a 296-bed hospital, to find

the human-resources department.“It offers a one-stop shop for all our job

applicants,” he says.It also frees up space at Wilson better

utilized for clinical services instead of ad-ministrative offices, he adds.

“We are constantly evaluating clinical-service offerings,” Ramanathan says. While UHS has yet to identify a use for that freed-up space, he estimates it won’t be long before it is filled as UHS is both evaluating existing programs in need of expansion and new services the community needs.

About 20 UHS employees have relo-cated to the new facility. Telephone and fax numbers for those departments remain the same, and UHS posted signs at Wilson to direct applicants to the new location.

UHS is a not-for-profit, 916-bed hospi-tal and health-care system serving the greater Binghamton region. Founded in 1981, UHS includes UHS Wilson Medical Center, UHS Binghamton General Hospital, UHS Chenango Memorial Hospital, UHS Delaware Valley Hospital, UHS Senior Living at Ideal, and UHS Home Care. UHS is affiliated with the UHS Medical Group and UHS Foundation.

UHS (www.uhs.net) employs 5,522 peo-ple and reported revenue of $586.8 million and expenses of $575.9 million according to its 2009 annual report, available on its website. q

Contact DeLore at tgregory@cnybj.com

photo courtesy of uhs

United Health Services (UHS) opened its new human-resources and physician-ser-vices building aug. 15 in Johnson city to better serve the more than 40,000 people who apply for jobs with the health-care provider annually.

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Using Digital Signs to Improve the Delivery of Health CareE nterprise businesses and health-

care institutions share a remark- able number of similarities despite

their obvious differences. While businesses are focused on selling a widget or market-ing a service, health-care institutions pro-vide the service of delivering care. To that

end, digital signage can benefit a health-care institution in a multitude of ways.

Hospitals, clinics, and doctors’ offices can be intimidating

places for those that visit as patients or visi-tors. When visiting a health-care institution, ambiguity and confusion can add discom-fort to an already stressful situation. Digital signs can help mitigate and eliminate this stress in the following ways: Way-finding applications can direct

visitors from point to point within facilities, thus speeding-up the process of finding a patient room or check-in area; Digital signs can deliver content dy-

namically within check-in areas, providing patients with important information that is relevant to them (such as expected wait times); For friends and family members, pa-

tient treatment status can be delivered in real-time, thus alleviating the fear of uncer-tainty during a surgery or procedure of a loved one; Relevant entertainment can be tailored

and delivered to a patient room, based on a demographic profile captured during the

patient check-in process.For the health-care institution itself, digi-

tal signs can streamline the provision of care, deliver higher quality care and in-crease profitability in the following ways: Improved communication with staff.

Digital signs can replace the typical white-boards found in areas such as nursing sta-tions, emergency, and operating rooms, improving the overall coordination of care; Improved collaboration. Doctors,

nurses, and administrators can use digital signage and software-collaboration tools to improve relevant workflow communication; Automation of the patient check-in pro-

cess. Digital signage, when deployed with the right content-management system, has the potential to streamline wait times and improve the capacity to service a greater number of patients, and to improve the patient experience; Enabling promotions to boost revenue

at the gift shop or cafeteria. Digital signage can be deployed to promote specials and promotions, thus increasing sales and prof-itability tied to concession and hard-goods sales.

In summary, digital signage has the potential to be as important as a complex medical imaging system or a stethoscope within a health-care facility. The benefits to

patients, visitors, and caregivers cannot be overlooked or underestimated; it has the potential to provide a positive experience that will encourage future patronage of the facility deploying it. As for the health-care institution itself, digital signs can improve profitability, the capacity to see more pa-tients, and improve the overall quality of care delivered.

Will Townsend is managing director of health care for Peerless-AV (www.peerless-av.com) and focuses on the health-care market, including digital signage in health-care fa-cilities. Contact him at wtownsend@peerless-av.com

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ARNOT HEALTH

Arnot Health recently announced its new senior leadership team. Anthony J. Cooper was named president and CEO of Arnot Health. Cooper has served as Arnot Ogden Medical Center CEO since 1986. Fred Farley has been promoted to president and chief operating officer of Arnot Ogden Medical Center and St. Joseph’s Hospital in Elmira. Farley has served as chief operating officer and chief nursing officer at Arnot Ogden Medical Center since 1990. James B. Watson will remain president and chief operating of-ficer at Ira Davenport Memorial Hospital in Bath. Watson has served as president of Ira Davenport Memorial Hospital since 1997. Robert K. Lambert, M.D. has been promoted to medical group presi-dent, with responsibilities for the three Arnot Health medical groups. Lambert has served as president of Arnot Medical Services since 1996. Ronald Kintz has been promoted to senior vice president and chief financial officer across Arnot Health’s operations structure. Kintz has served as Arnot Ogden Medical Center’s chief finan-cial officer since 1987 and has worked at Arnot Ogden Medical Center for 31 years. Wesley W. Blauvelt has been promoted to senior vice president of planning and strat-egy for Arnot Health. Blauvelt has served as vice president of planning and market-ing for Arnot Ogden Medical Center since 1988. William E. Huffner, M.D. has been promoted to chief medical officer of Arnot

Health and senior vice president of medical affairs for Arnot Ogden Medical Center and St. Joseph’s Hospital. Huffner has served as Arnot Ogden Medical Center’s chief medical officer and vice president of medi-cal affairs since 2005. Kim J. Panosian, M.D. has been promoted to medical direc-tor of the medical group with responsi-bilities over the three Arnot Health medical groups. Panosian has served as the vice president of medical affairs at St. Joseph’s Hospital since 2005 and the chief medical officer at St. Joseph’s Hospital since 2009. Mark Dworsky has been promoted to vice president of process enhancement. He has served as vice president clinical services at St. Joseph’s Hospital since 2007 and has been in hospital management for 28 years. Kathleen Hale has been promoted to vice president and chief quality officer. Hale has served as director of performance im-provement at Arnot Ogden Medical Center since 2008. Cathleen Mathey has been promoted to chief compliance officer for Arnot Health. Mathey received her cer-tificate in health-care compliance in 2009. Mary Vosburgh has been promoted to vice president of nursing for Arnot Ogden Medical Center and St. Joseph’s Hospital. Vosburgh was previously the vice president of nursing at St. Joseph’s Hospital.

BASSETT HEALTHCARE

P. Bruce Ebrahimpour, M.D., has joined Bassett’s Joint Replacement Center as an orthopedic surgeon and will see patients at

Bassett Medical Center in Cooperstown, Herkimer Health Center, and Oneonta Specialty Services. Ebrahimpour’s clini-cal interests include total joint reconstruc-tion surgery of hips and knees. He will also treat patients with de-generative problems and injuries of the hips and knees. Prior to joining Bassett, Ebrahimpour was an attending orthopedic surgeon at Aurora Medical Center Summit in Summit, Wisc. In 2009, he completed a fellowship in adult reconstruction and joint replacement surgery at Hospital for Special Surgery in New York City. Ebrahimpour received his undergraduate degree from University of California-San Diego in La Jolla, Calif. and completed his medical degree at Temple University School of Medicine in Philadelphia. Ebrahimpour also holds a master’s degree in medical sciences from Boston University School of Medicine.

CAYUGA MEDICAL CENTER

The new Cayuga Center for Wound Healing at Cayuga Medical Center has named Jeffrey Furst as program director. Furst previously served for three years as a stra-tegic business and executive sales training consultant. He brings to the position 35 years of marketing, sales, and business-

management experience. Furst received an MBA from the University of St. Thomas in St. Paul, Minn., and a bachelor’s degree in chemistry from University of Minnesota in Minneapolis.

Dr. Cora Lee Foster has been named medical direc-tor for the Cayuga Center for Wound Healing. Foster previ-ously served as chair of the department of surgery at Cayuga Medical Center. She received her medi-cal degree from the Medical College of Pennsylvania and has a master’s degree from Stanford University.

CROUSE HOSPITAL

Mark Caryl, D.O., and Anshu Bais, M.D., have joined the hospitalist service of Crouse Hospital. Caryl graduated from

HEALTHCARE PEOPLEONTHEMOVE NEWS

CONTINUED ON NEXT PAGE

Ebrahimpour

Foster

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the New York College of Osteopathic Medicine and completed his internship and residency at the University of Connecticut Health Center. Bais most recently was with the Catholic Health System in Buffalo, where he served as an internist at Mercy Health Center and a hospitalist at United Memorial Health Center. He received his medical degree from Maulana Azad Medical College in New Delhi, India, and completed his residency at SUNY Buffalo, where he served as chief resident at Erie County Medical Center. Bais is board-certi-fied in internal medicine.

FAXTON ST. LUKE’S HEALTHCARE

Faxton St. Luke’s Healthcare (FSLH) made the following staff announcements. Beth Boshart has been named direc-tor of PeriOperative Services. She has been employed at FSLH since 2009 and was the interim director of PeriOperative Services prior to her promotion. Boshart graduated from Mohawk Valley Community College and earned her bach-elor’s degree in nursing from Canyon College. Mary Pike has been named nurse manager for AC 3rd floor

at FSLH. She joined FSLH in October 2009 and was previously the director of nursing services for the Betsy Ross Nursing and Rehabilitation Center in Rome. She received her nursing degree from Mohawk Valley Community College. Jerry Plows has been named relationship-based-care coordinator for FSLH. Prior to his new position, Plows was a care atten-dant on the outpatient observation unit and first floor at FSLH. He is a certified health-unit coordinator and a recipient of FSLH’s Spirit of Caring Award.

Julie Wells-Tsiatsos has been named assistant nurse manager of maternal child care at FSLH. Wells-Tsiatsos was previously a nursing and clini-cal instructor and has more than 20 years ex-perience as a registered nurse in obstetrics and pediatrics at FSLH and other area hospitals. Wells-Tsiatsos received her associate degree in nursing from St. Elizabeth’s Hospital School of Nursing and her bachelor’s degree in nursing from SUNYIT Utica-Rome. She also holds a master’s degree in nursing from Graceland University in Independence, Mo.

FSLH and St. Elizabeth Medical Center

jointly welcomed Yannick Grenier, M.D. to their organi-zations. Grenier has joined the neurosurgi-cal practice of Clifford B. Soults, M.D., and is on active staff at both hospitals. Grenier earned her bachelor’s and master’s degrees in neurobiology from McGill University. She earned her medical degree from Pritzker School of Medicine in Chicago. Grenier is board-certified in neurological surgery. She has practiced in the Midwest for several years.

FSLH Rehabilitation Program made the following leadership announcements. Amanda Straney has been named physical therapy/occupational therapy acute-care manager for FSLH at the St. Luke’s Campus. She graduat-ed from Northeastern University in Boston with a bachelor’s de-gree in physical thera-py, and Utica College, where she completed her doctorate in physical therapy. Straney has worked for FSLH since 1996 and is cer-tified as an NIDCAP professional. Virginia (Ginger) Oliver has been named physical therapy/occupational therapy long-term-care manager/clinical program coordina-tor at FSLH at St. Luke’s Home. She holds

a bachelor’s degree in physical education from Springfield College in Massachusetts; a mas-ter’s degree in physi-cal therapy from the University of Miami School of Medicine; and a doctorate in physical therapy from Utica College. Oliver worked previously as a director of rehabilita-tion therapy at Rome Memorial Hospital and as a site supervisor for FSLH. Diane Jackson has been named oc-cupational therapy/physical therapy in-tensive rehabilitation unit/outpatient man-ager at FSLH at the Faxton Campus. She has more than 30 years rehabilitation experi-ence at FSLH. Jackson graduated from Utica College with a bach-elor’s degree in occu-pational therapy and has been the director for the occupational-therapy department at FSLH since 1986. She was previously an assistant director and staff therapist. Christine Stegemann has been named hearing and speech man-

CONTINUED ON NEXT PAGE

Boshart

Pike

Plows

Wells-Tsiatsos

Grenier

Straney

Oliver

Jackson

Stegemann

HEALTH-CARE PEOPLE-ON-THE-MOVE NEWS (continued)

The Central New York Business Journal • Page 9September 16, 2011 • fall 2011

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ager in the audiology, hearing instrumenta-tion, and speech pathology departments at FSLH and St. Luke’s Home. Stegemann is a graduate of SUNY Geneseo, where she earned a master’s degree in audiology and a bachelor’s degree in speech pathology/audiology. She completed her doctorate in audiology at A.T. Still University, Arizona School of Health Sciences. For more than 20 years, she has worked at FSLH as an audiologist, supervisor of audiology and hearing instrumentation, and the direc-tor of hearing and speech. She is a NYS certified hearing-aid dispenser as well as a licensed audiologist, with her certificate of clinical competence in audiology from the American-Speech-Language-Hearing Association.

Michael Attilio, M.D. has joined FSLH as a family-practice physician with the Adirondack Community Physicians (ACP) Barneveld Medical Office. Attilio holds a bachelor’s de-gree from the University of Delaware and com-pleted medical school at Drexel University College of Medicine in Philadelphia. He completed his internship and residency at Tripler Army Medical Center in Honolulu, Hawaii, and is board-certified in family med-icine. Prior to joining FSLH, Attilio was the medical director for Bennett Health Clinic in Fort Hood, Texas at Carl R. Darnall Army Medical Center. Prior to that, he was a medical officer in Afghanistan with the 1st

Battalion, 12th Infantry Regiment support-ing Operation Enduring Freedom and an officer in charge at Monroe Health Clinic in Fort Hood, Texas. Attilio has earned many honors and awards from his work with the Army from 2005 through 2011.

Sue Warwick has been named director of volunteer services and guest relations for FSLH. Lori Winston has joined as medica-tion-assistance pro-gram coordinator for FSLH. Winston began her career at FSLH in 2007.

FIDELIS CARE

Fidelis Care has promoted Jordan Basile of the Central Regional Office to marketing representative. Prior to her promotion, she served as a marketing-support associate. Basile joined Fidelis Care in 2010.

LORETTO

Loretto has appointed Jonathan M. Cooper corporate vice presi-dent of human re-sources. He brings more than 20 years of resource-management experience to Loretto. Formerly of Dallas, Cooper worked since 2004 as vice president

of human resources, training, organization-al development, and corporate services for Medical Edge Healthcare Group. Cooper spent his undergraduate career at State University of New York at Utica. He holds a master’s degree in public administration in government and organizational develop-ment from Golden Gate University in San Francisco, Calif.

NORTH MEDICAL

Maria Czerwinski, M.D. has joined The Women’s Place at North Medical. Czerwinski has more than 18 years expe-rience in women’s comprehensive gyne-cological health care and women’s wellness. Czerwinski previously served as the medical director, as well as an assistant professor for the Women’s Health Services of Obstetrics and Gynecology, at SUNY Upstate Medical University, for more than 13 years. She previously was an assistant professor for primary care, obstet-rics, and gynecology at Loyola University Medical Center in Chicago, Ill. Czerwinski received her medical degree in 1990 from the Pennsylvania State University Milton S. Hershey Medical Center.

James Shuler, Jr. has joined North Medical’s Liverpool practice. A graduate of Le Moyne College’s physician-assistant program, Schuler received his bache-lor’s degree in respiratory therapy from

Salisbury University in Maryland and has 10 years experience as a certified physi-cian assistant. He obtained his license as a certified respiratory therapist in 2001 from St. Joseph’s Hospital. Shuler previ-ously worked at Family Practice Associates in Baldwinsville, North Medical Urgent Care, as well as St. Joseph’s Emergency Department.

ST. ELIZABETH FAMILY MEDICINE The St. Elizabeth Family Medicine Residency has an-nounced that Satish Gedela, M.D., a re-cent graduate of the program, will be work-ing as a full-time faculty member. He received his medical degree from Gandhi Medical College, Hyderabad, India, and earned his master’s degree in public health from Missouri State University in Springfield, Mo. Gedela holds a bachelor’s degree in medicine and surgery from Gandhi Medical College in Hyderabad.

ST. JOSEPH’S HOSPITAL HEALTH CENTER

The following individuals joined St. Joseph’s active medical staff. In family medicine, Stephanie Clapper, M.D., Joy Commisso, M.D., and Michael Mincolla, M.D.; in surgery/urology surgery,

HEALTH-CARE PEOPLE-ON-THE-MOVE NEWS (continued)

See CONTINUED ON NEXT PAGE

Attilio

Warwick

Cooper

Czerwinski Gedela

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Page 10 • The Central New York Business Journal September 16, 2011 • FALL 2011

Benjamin McHone, M.D.; in internal medicine/cardiology, Andrew Weinberg, D.O.; in radiology Mark T. Baesl, M.D.; and in pediatrics Esther Livingstone, M.D.

Matthew Hall, D.D.S., has been ap-pointed to the position of medical director of the general practice dental residency pro-gram. Prior to coming to St. Joseph’s, Hall served as director of the general practice residency program and Dental Health Center at Ellis Medicine in Schenectady. He also worked for several hospitals in the Albany area in leadership roles related to their dental residencies and dental programs. Hall holds a bachelor’s degree in chemistry from St. Bonaventure University, and earned his doctorial degree from Georgetown University’s School of Dentistry.

St. Joseph’s Hospital Health Center’s

executive chef, Jeffrey S. Mitchell, recently became a certified cu-linary administrator (CCA). He is the only CCA in the Central New York region at this time and the only certified executive chef working in health care. Mitchell joined St. Joseph’s last year as certified executive chef. He has 25 years experience in the hospitality industry, across 11 states and four countries. He has been employed by three- and four-diamond hotels, a luxury resort, businesses, high-er education, and the health-care sector. Mitchell obtained a certificate in hotel and restaurant management from Maryland’s Anne Arundel Community College Center of Applied Technology North and gradu-ated from New York’s Culinary Institute of America. He became a certified executive chef in 2009.

St. Joseph’s Hospital Health Center has appointed Fred Letourneau to the position

of vice president for physician enterprise, a new position on the St. Joseph’s administra-tive leadership team. In this role he will be responsible for work-ing with employed and private practice physi-cians affiliated with St. Joseph’s to form an integrated system to improve quality and coordination of patient care. With 16 years experience in physician practice management, Letourneau is returning to St. Joseph’s where he previously ran a physician hospital organization in the mid-1990s. Most recently, Letourneau served as CEO/administrator for three medical groups in Syracuse—– CNY Family Care, LLP; Upstate Surgical Group; and Vascular Surgeons of Central New York. He also has worked for Aetna Health Plans. Letourneau holds a bachelor’s degree in management from Syracuse University.

SLOCUMDICKSON MEDICAL GROUP

Joya Ganguly, M.D. has joined the cardi-ology department of Slocum-Dickson Medical Group. She is a cardiologist and cardiac electro physi-ologist. Ganguly com-pleted her electro cardiology fellowship at the University of

Utah in Salt Lake City. She completed her general cardiology fellowship at Wayne State University / Detroit Medical Center in Detroit, and her internal medicine residency at Loyola University Medical Center in Maywood, Ill. Ganguly received her medical degree from Wayne State University in Detroit, Mich. She is board-certified in internal medicine, cardiovascu-lar disease, and echocardiography.

UNITY HOUSE

Christine Farrell-LaPage has been pro-moted to director of finance at Unity House of Cayuga County, Inc. Farrell-LaPage has more than 20 years experience as a con-troller in two publicly held corporations and several years of public accounting experience. She was most re-cently finance manager at Unity House for two and one-half years. Prior to coming to Unity House, she was market controller for 10 years at Citadel Broadcasting Company in Syracuse. She previously served as controller at Northeast Environmental Services, Inc. in Canastota. Farrell-LaPage replaces Maxwell Haines, who served as Unity House’s finance director for 17 years. Farrell-LaPage earned a bachelor’s degree in economics from Elmira College, and an MBA from Le Moyne College. She has taught management decision-making courses for Bryant & Stratton.

HEALTHCARE PEOPLEONTHEMOVE NEWS continued)

Hall

Mitchell Letourneau

Ganguly

Farrell-LaPage

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The Central New York Business Journal • Page 11September 16, 2011 • FALL 2011

TOP RANKS: COMMERCIAL CLINICAL-TESTING LABSRanked by No. of Tests Performed in 2010

Types of Tests Performed

Rank

NameAddressPhone/FaxWebsite

No. ofTests

Performedin 2010

—No. ofPatient

Contactsin 2010

No. ofCNY

Employees—

No. ofCNY

Offices

Marketsservices

beyond ownpatients

—Licensedin NYS as

Clinical Lab

Type ofOwnership

—Parent Company Additional Testing Laboratory Director

1.Laboratory Alliance of CentralNew York, LLC1304 Buckley RoadSyracuse, NY 13212(315) 453-7200/ 461-3030www.laboratoryalliance.com

9,575,000—

1,593,200

435—16

Y—Y

Corporation—

Owned by St. Joseph'sHospital Health Center,Crouse Hospital, andUpstate University

Hospital

Y Y Y Y Y Y Y Y Y Y Y Y Y Y molecular diagnostics,cytopathology, sterility

testing, urinalysis,coagulation studies,

physiological monitoring,clinical studies, product

validations

Dr. Michael R. O'Leary, CEO &Director of Laboratories

2.Oswego Hospital Lab Services110 W. Sixth St.Oswego, NY 13126(315) 349-5591/ 349-5693www.oswegohealth.org

5,450,000—

394,000

68—8

Y—Y

Nonprofit—

Oswego Health

Y Y N Y Y Y Y Y Y Y N Y Y Y - Ahmad Al-Salameh, MD,Laboratory Medical Director

3.SUNY Upstate Medical UniversityDepartment of Pathology750 East Adams St.Syracuse, NY 13210(315) 464-4460/ 464-6733www.upstate.edu/pathology

2,412,594—

366,700

200—3

Y—Y

Government—

State University ofNew York State

Y Y Y Y Y Y Y Y Y Y Y Y Y Y andrology, cytogenetics,flow cytometry, molecularpathology, cytopathology,

ophthalmic pathology, renalpathology

Gregory A. Threatte, Professorand Chair, Department of

Pathology

4.UHS Wilson MedicalCenter Laboratory33-57 Harrison St.Johnson City, NY 13790(607) 763-5780/ 763-5252www.uhs.net

1,675,811—

392,508

168—17

Y—Y

Nonprofit—

United Health Services,Inc.

Y Y Y Y Y Y Y Y Y Y Y Y Y Y - Jagmohan Sidhu, M.D.,Laboratory Director

Marc J Ketchum, LaboratoryManager

Patricia Stone, LaboratoryManager QA/QM

5.St. Elizabeth MedicalCenter Laboratory2209 Genesee St.Utica, NY 13501(315) 798-8294/ 734-3070www.stemc.org

859,481—

70,559

1,948—10

Y—Y

Nonprofit—

Sisters of St. Francis ofthe NeumannCommunities

Y Y Y Y Y Y Y Y Y Y Y Y Y Y - Muzaffar N Khan, MD,Laboratory Director

6.Cayuga Medical Center at IthacaClincal Lab101 Dates DriveIthaca, NY 14850(607) 274-4474/ 274-4481www.cayugamed.org

650,000—

170,000

75—1

Y—Y

Nonprofit—

Cayuga Medical Center

Y Y N Y Y Y Y Y Y Y Y Y Y Y - Antoinette Burger, Director ofClinical Laboratory Services

Daniel Sudilovsky, MD,Laboratory Medical Director

7.Quest Diagnostics, Inc.200 Gateway Park DriveNorth Syracuse, NY 13212(315) 458-5592/ 458-2971www.questdiagnostics.com

470,000—

32,000

50—8

Y—Y

Corporation—

Quest Diagnostics(Madison, N.J.)

Y Y Y Y Y Y Y Y Y Y Y Y Y Y drug testing and painmanagement, clinical trials,

employee wellness,employer solutions

Rafiqa Fazili, LaboratoryDirector

8.Cortland Regional Medical Center134 Homer Ave.Cortland, NY 13045(607) 756-3623/ -www.cortlandregional.org

444,100—

10,000

52—3

Y—Y

Nonprofit—

Cortland RegionalMedical Center

Y Y N Y Y Y Y Y Y N N Y Y Y - Carl Klevinski, AdministrativeLaboratory Director

9.Rome Memorial HospitalClinical Testing1500 N. James St.Rome, NY 13440(315) 338-7000/ 338-7695www.romehosp.org

335,000—

81,500

39—6

Y—Y

Nonprofit—

Greater RomeAffiliates, Inc.

N Y N Y Y Y Y Y Y N N N Y N - Christian N. Ezidiegwu,Laboratory Medical Director

10.Bassett Healthcare Network -Herkimer Laboratory321 East Albany StreetHerkimer, NY 13350(315) 867-2700/ -www.bassett.org

250,000—

22,000

15—1

Y—Y

Nonprofit—

Bassett HealthcareNetwork

N N N Y Y Y N N N N N N N N point of care testingservices

William F. Streck, CEONicholas Nicoletta, CFOBertine McKenna, COO

Joseph Diver, CIO

Note: Information was provided by representatives of listed organizations and their websites.Other groups may have been eligible but did not respond to requests for information.

Central New York includes Broome, Cayuga, Chemung, Chenango, Cortland, Herkimer, Jefferson,Lewis, Madison, Oneida, Onondaga, Oswego, Seneca, St. Lawrence, Tioga, and Tompkins counties.

RESEARCH BY NICOLE COLLINS09/11

ncollins@cnybj.com

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Page 12 • The Central New York Business Journal September 16, 2011 • Fall 2011

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