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  • 8/10/2019 Healthful Foods Study

    1/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Helping Shoppers Overcome theBarriers to Choosing Healthful Foods

  • 8/10/2019 Healthful Foods Study

    2/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Table of ContentsIntroduction ................................................3

    Are We Meeting Shopper Needs? .............4

    Providing Guidance in the Store ................6

    Eating Healthyor Not? ............................7

    Minding the Gap .........................................8

    Barriers to Healthful Eating .....................10Eating on the Go .......................................11

    Helping Shoppers Select, Purchase and

    Prepare Healthy Foods .............................12

    Moving from Concept to Competence ....17

    Survey Methodology ................................18

    About Catalina Marketing .......................18

    2

  • 8/10/2019 Healthful Foods Study

    3/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    INTRODUCTION

    The choices we make in every aisle of the supermarket ultimately affect our health. Helping

    customers purchase and prepare nutritious foods is a key priority for many retailers

    manufacturers and health agencies. Many have intensified their focus and resources to

    promote positive food choices, yet many supermarket operators and manufacturers are

    asking common questions:

    Are we meeting shopper needs?

    How can we most effectively build trial, usage and advocacy of healthful products?

    What are the most compelling ways to help shoppers make healthful food choices and manage their personal health concerns?

    We sought to answer these crucial questions with quantitative shopper research designed

    to uncover what shoppers really want and how to design programs or services that

    best align with their needs. The research quantifies the hurdles that make it difficult

    for many to consume healthy meals, and measures shopper interest in a wide range

    of services supermarkets might provide to help customers overcome these hurdles to

    healthful eating.

    72% of grocery shoppers acknowledge that their local supermarket stocks a wide variety

    of healthful foods and beverages. Yet just half feel that same store promotes healthy

    living. Many consider health concerns such as weight management, heart health or

    cholesterol levels important when shopping for groceries, while just 38% feel theirgrocery store provides information on foods and beverages that can help manage their

    personal health concerns.

    This study provides guidance on how supermarket operators and product marketers can

    best help shoppers make positive choices in nutrition and lifestyle management. This

    report answers many important questions facing the industry and provides new insights

    on the following:

    The barriers to consuming healthful foods.

    Shopper interest in various programs and services to help them plan, purchase and

    prepare healthful meals.

    The most effective ways to build awareness of wellness services provided through the

    supermarket.

    The insights are quite encouraging:

    66% of grocery shoppers are looking for ways toimprove their health and wellness.

    Consumers are receptive to programs and services that can help them make

    healthful food choices and manage health concerns.

    Grocery shoppers are most interested in coupons, recipes and information

    conveyed in simple formatsat the shelf, the checkout and online.

    Supermarkets are uniquely positionedto positively impact the health of their shoppers

    through wellness strategies that make use of current assets.

    Helping Shoppers Overcome the Barriers

    to Choosing Healthful Foods

    3

    66% of grocery

    shoppers are

    looking for ways

    to improve

    their health and

    wellness.

  • 8/10/2019 Healthful Foods Study

    4/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Are We Meeting Shopper Needs?

    To what degree are supermarkets meeting customer expectations for products,information and services that help them make healthy choices or manage

    specific health concerns?

    Seven in ten feel the supermarket where they shop most often stocks a wide

    variety of healthful foods and beverages.

    Just over half feel their supermarket promotes healthy living.

    While many intend to make healthy choices when shopping for groceries, just

    half agree the supermarket where they shop most often helps them do so.

    One in four shoppers feels their supermarket helps them manage their personal

    health concerns.

    Managing specific health conditions is important to many shoppers. Seven in ten

    consider weight management, heart health or strengthening immunity importantwhen they are shopping for groceries. More than half of grocery shoppers are

    concerned about cholesterol, digestive health, bone health or high blood pressure.

    An increasing array of products formulated for people with these conditions are

    available; and many would benefit from learning about and trying such products.

    4

    HOW CUSTOMERSVIEW SUPERMARKETS

    72%Stocks wide variety

    of healthful foodsand beverages

    53%Promotes

    healthy living

    50%Helps me make

    healthy foodchoices

  • 8/10/2019 Healthful Foods Study

    5/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved5

    Making smart nutritional choices can notablyimprove overall health and how we feel each day.

    Our primary objective in leading this researchis to make it easier for both manufacturers andretailers to help shoppers make healthy, nutritiouschoices in every aisle of the store.Sharon Glass, Catalina Marketing Vice President, Health & Wellness Services

    Three in ten shoppers consider diabetes important when shopping for groceries. While

    concern for managing or reducing the risk of developing diabetes is less prevalent than

    many other conditions, controlling dietary intake is critical to managing this condition.

    There is tremendous opportunity to build trial, usage and advocacy of products that

    support overall wellness as well as specific health conditions. While products specifically

    formulated to help consumers manage or reduce the risk of developing these conditions

    are increasingly available in the grocery, dairy, nutritional supplement and pharmacy

    sections of the store, many would benefit from programs and services that help them

    learn about, purchase and integrate these products into their daily habits.

    PROPORTION OF SHOPPERS CONSIDERING RESPECTIVE HEALTHCONCERN IMPORTANT WHEN SHOPPING FOR GROCERIES

    Managing or Losing Weight ........................................................................ 74%

    Heart Health ................................................................................................. 70%

    Strengthening Immunity ............................................................................. 68%

    Cholesterol.................................................................................................... 61%

    Digestive Health ........................................................................................... 59%

    Bone Health .................................................................................................. 58%

    Hypertension/Blood Pressure....................................................................... 54%

    Heartburn or Acid Reflux............................................................................. 40%

    Diabetes ........................................................................................................ 29%

    % of respondents rating health concern 4/5 on a 5-point scalewhere 5 = very important when shopping for groceries

  • 8/10/2019 Healthful Foods Study

    6/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved. 6

    Providing Guidance in the Store

    Education is fundamental to choosing and preparing healthful foods, and shoppersare increasingly seeking guidance on how to make the best choices. Retailers are

    using a variety of tactics to provide customers with helpful information. Shelf signs,

    product labeling systems, brochures, extensive website content, recipes, nutritional

    counseling and local health fairs are now provided by many supermarket chains.

    A key asset of supermarket operators employees working in the stores can be

    leveraged to help shoppers choose healthful products. The odds of finding an

    employee available in the supermarket when a shopper needs help are a bit better

    than 50/50, with 58% of grocery shoppers agreeing that store employees are readily

    available when they need help.

    Are store employees prepared to provide the type of guidance shoppers are seeking

    while shopping in their local supermarket? We asked shoppers if they consider the

    employees in their local supermarket to be knowledgeable about nutrition, vitamins/

    nutritional supplements and over-the-counter health remedies.

    Less than one third feel supermarket employees are knowledgeable in any of

    these three areas. Just 25% consider the staff in their local grocery store to be

    knowledgeable about nutrition. The data highlights opportunity to provide

    resources in the store that meet shopper needs for guidance related to nutrition,

    vitamin supplements and over-the-counter health remedies. While supermarkets

    are increasingly staffing select stores with a nutritionist, and making it easier for

    shoppers to consult with a pharmacist, there is significant opportunity to improve

    the knowledge supermarket employees convey across these three areas.

    Shoppers would welcome guidance on choosingand preparing foods that could help them manageor reduce the risk of various health concerns.

    AVAILABLE? YESKNOWLEDGEABLE? NOT SO MUCH.

    Store employees are readily available when I need help .......................... 58%

    Store employees are knowledgeable about:

    Over-the-counter health remedies .............................................................. 29%

    Vitamins & supplements .............................................................................. 26%

    Nutrition ....................................................................................................... 25%

  • 8/10/2019 Healthful Foods Study

    7/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    Eating Healthyor Not?

    62% of grocery shoppers claim they eat healthy meals on most days; and half feel their

    snacking choices are generally healthy.

    Those over the age of 50 are most likely to consume healthy meals, while younger adults,

    especially those in their 20s, are most likely to choose healthy snacks.

    Shoppers who choose foods to help manage specific health concerns -- such as weight

    management, heart health or diabetes -- are twice as likely to consume healthy meals as

    those not shopping with health concerns in mind. 81% of those who use food to help

    manage health concerns claim to frequently consume healthy meals in contrast to just

    41% of those not managing health concerns with their food choices.

    7

    I eat healthy MEALSon most days.

    I eat healthy SNACKSon most days.

    48%

    Not So Much

    15%Strongly

    Agree

    21%Strongly

    Agree

    38%

    Not So Much

    41% Agree

    MEALS VS. SNACKS

    36% Agree

  • 8/10/2019 Healthful Foods Study

    8/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Minding the Gap

    To more fully understand the barriers to healthful eating, weve compared the attitudes of twogroups of shoppers. The first group is comprised of shoppers who report consuming healthy

    meals on most days; and their responses are compared to shoppers who do not frequently eat

    healthy meals.

    The perception that healthy foods and beverages generally cost more is common, with

    77% in both groups holding this belief.

    There is a large gap in how likely these two groups are to prepare healthy meals at

    home 88% in the healthy meal group in contrast to just 34% of those eating less

    healthy meals.

    While 24% of the healthy meal group describe themselves as eating meals from fast food

    restaurants, this is about half the rate of the less healthy meal group.

    Divergent attitudes regarding taste perceptions for healthy foods and beverages are apparent

    76% of those regularly consuming healthy meals agree that healthy options generally taste

    good; in contrast to just 31% of those making less healthy choices.

    There is also a large gap in the belief that healthier options are available for most of

    the products they buy. 67% of healthy eaters agree with this statement in contrast to

    just 42% of the less healthy eaters.

    Preparing Healthy Meals at Home, Taste Perceptions

    and Awareness of Healthier Options are HigherAmong Those Regularly Consuming Healthy Meals.

    8

    I preparehealthymeals at

    home

    I eat mealsfrom

    fast foodrestaurants

    Healthyfoods andbeveragesgenerally

    taste good

    Healthieroptions areavailable formost of the

    productsI buy

    100%

    80%

    60%

    40%

    20%

    0%

    Consume healthy meals

    most days

    Do not consume healthy

    meals most days

  • 8/10/2019 Healthful Foods Study

    9/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    The two groups hold very different views about their primary supermarket, indicating that the

    environment created in the grocery store can positively impact the ability of customers to make

    healthful choices. The healthy meal group gives their supermarkets higher marks for helping

    them make healthy food choices. They also rate their supermarkets more favorably across

    many aspects of the shopping experience related to healthy living, including the following:

    Stocking a wide variety of healthful foods and beverages.

    Providing information on foods & beverages that help manage specific health concerns.

    Having store employees who are knowledgeable about nutrition, nutritiona

    supplements and over-the-counter remedies.

    Having store staff readily available when shoppers need help.

    While there is a strong connection between the likelihood of consuming healthy meals

    and the way shoppers view their grocery store, there is also tremendous opportunity to bolste

    the role of supermarkets in wellness marketing.

    9

    Just one third tohalf of shoppersagree that their

    supermarket does

    more to promotehealthy living

    beyond stockinghealthy options.

    PERCEPTIONS OF SUPERMARKETSHOPPEDMOST OFTEN TOP 2 BOX AGREEMENT Total DO DO NOT Index

    Helps me make healthy food choices 50% 60% 34% 176

    Helps me make healthy choices for children* 35% 41% 25% 164

    Provides information on foods & beverages that help 38% 44% 28% 157manage specific health concerns

    Promotes healthy living 53% 61% 39% 156

    Stocks a wide variety of healthful foods & beverages 72% 79% 60% 132

    Base: Total N= 2,559

    Shoppers not consuming healthy meal on most days N=947

    Shoppers with children not consuming healthy meal on most days N=397 *Among shoppers with children

    Eat healthy mealsmost days

    PERCEPTIONS OF STORE EMPLOYEESAT SUPERMARKETSHOPPED MOST OFTEN TOP 2 BOX AGREEMENT Total DO DO NOT Index

    Store employees are knowledgeable about nutrition 25% 29% 17% 171

    Store employees are knowledgeable about 26% 30% 19% 158nutritional supplements

    Store employees are knowledgeable about OTC remedies 29% 33% 24% 138

    Store employees are readily available when I need help 58% 64% 49% 131

    Base: Total N= 2,559

    Shoppers not consuming healthy meal on most days N=947

    Shoppers with children not consuming healthy meal on most days N=397

    Eat healthy mealsmost days

  • 8/10/2019 Healthful Foods Study

    10/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Barriers to Healthful Eating

    Premium cost and taste -- or perceptions of taste -- are two key hurdles that must be overcometo motivate more shoppers to make healthful food choices. Eight in ten feel healthy foods and

    beverages generally cost morethan less healthy options. Just 59% agree that healthy foods

    and beverages generally taste good.

    When asked about the challenges that prevent them from consuming healthy meals, half

    agree that healthy options are hard to find when they want to eat a meal away from home.

    Planning, shopping forand preparing healthy meals are each considered to be difficult by

    at least one third of this group. Grocery shoppers in their 20s and 40s report higher than

    average levels of difficulty preparing healthy meals, likely reflecting their busy lifestyles and

    perhaps lack of experience in the kitchen.

    Todays children have been described by health experts as the first generation likely to have

    a shorter life span than their parents. Parents find it more challenging than average to plan,shop for and prepare healthy meals. They are notably more likely than average to eat meals

    from fast foods restaurants, to perceive healthy options to cost more and to stretch their

    grocery budget by frequently using coupons and reading store circulars to see what is on sale

    10

    As architects of choice,

    supermarkets have a

    unique opportunity to

    help shoppers achieve

    better health goals.

    If we can find healthy

    ways to harness the

    power of the store

    environment, well go

    a long way toward

    showing parentshow to make

    healthy choices.

    Sam Kass, White HouseAssistant Chef and SeniorPolicy Advisor for Healthy

    Food Initiatives

    Shoppers Shoppers Without WITH

    % AGREEMENT Total Children Children Index*

    Healthy options are hard to find when I want 51% 51% 51% 100to eat a meal away from home

    It is difficult to planhealthy meals 40% 36% 47% 131

    It is difficult to shop forhealthy meals 36% 35% 40% 88

    It is difficult to preparehealthy meals 35% 33% 38% 115

    Stocks a wide variety of healthful foods & beverages 72% 79% 60% 132

    * Index of shoppers with children to shoppers without children.

    Base: Shoppers not consuming healthy meal on most days N=947

    Shoppers with children not consuming healthy meal on most days N=397

    Shoppers Shoppers Without WITH

    % AGREEMENT Total Children Children Index*

    I eat healthy meals most days 62% 63% 58% 92

    Eat meals from fast food restaurants 32% 29% 40% 138

    Healthy foods & beverages generally cost more 77% 74% 84% 114

    Frequently use coupons 67% 65% 71% 109

    Read store circular to see what is on sale 80% 77% 84% 109

    * Index of shoppers with children to shoppers without children.

    Base: Shoppers not consuming healthy meal on most days N=947

    Shoppers w/ children not consuming healthy meal on most days N=397

  • 8/10/2019 Healthful Foods Study

    11/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    Eating on the Go

    The greatest hurdle to regularly consuming healthy meals and snacks is finding healthyoptions when you want to eat a meal or snack away from home.

    One in three adults agree they are accurately described by the statement I eat meals from fast

    food restaurants. Parents, men and younger consumers are most likely to report frequently

    consuming meals from fast food restaurants.

    Fast food fans are the groupleast likely to agree that healthy options generally taste good

    They are more likely than average to feel healthy foods and beverages generally cost more, to

    find it difficult to change their eating habits and to find information about food and health

    to be confusing or unclear.

    Helping shoppers plan and prepare healthy meals and snacks they can enjoy away from

    home is a key opportunity highlighted by this research. Capturing this sizeable opportunity

    will require a powerful combination of convenience, cost, taste and messaging to motivateshoppers to replace fast food meals with healthier options.

    11

    NOTTotal Frequent Frequent Index*

    Information about food or health is confusing or unclear 24% 31% 21% 148

    It is hard to change eating habits 63% 77% 56% 138

    Healthy foods & beverages generally cost more 77% 86% 73% 118

    Healthy foods and beverages generally taste good 59% 49% 63% 78Eat healthy meals most days 62% 45% 70% 64

    Eat healthy meals most days

    Top 2 box agreement on scale of one to five where 5= agree completely.

    Index of shoppers who self-describe as eating fast food meals vs. those not self-describes as eating fast food meals.

    Base: Total sample N=2,559. Shoppers frequently eating fast food meals N=830

    Shoppers not frequently eating fast food meals N=1,729

    Consumesfast food meals

  • 8/10/2019 Healthful Foods Study

    12/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved.

    Helping Shoppers Select, Purchase andPrepare Healthy Foods

    Helping shoppers overcome the barriers to choosing healthful foods requires a combination

    of value and simplicity. Healthful meals and nutritious snacks must be affordable; and many

    shoppers are interested in products, programs and services that make it easier to plan, shop

    forand preparehealthful options.

    Grocery shoppers are seeking value in every aisle of the store. 80% read store circulars to

    find products on sale; and seven in ten are frequent coupon users. Providing cost saving

    opportunities on healthful options through store ads and coupons are two powerful ways to

    help shoppers make more nutritious choices.

    12

    Supermarket chains and product marketers have magnified their focus

    on health and wellness. Many are providing customers with an expanded

    scope of healthy lifestyle services in the store, through the pharmacy and

    on their websites. Shelf labeling systems, nutritional counseling and store

    tours to teach shoppers how to make healthful choices have become

    increasingly available, yet just over half of shoppers currently agree that

    their grocery store promotes healthy living.

    What are the most compelling ways we can help shoppers make healthful

    food choices and manage their personal health concerns? To answer this

    question, weve asked shoppers to rate their level of interest for a broad

    range of services that might be provided by their local supermarket.

    Shoppers are highly receptive to simple ways they can learn about and make healthful choices

    Coupons garner the highest interest. Shelf labels that identify healthy products and sampling

    or tasting events in the store are also of interest to most shoppers. Sampling can be an effective

    way to overcome the barrier of negative taste perceptions; as four in ten shoppers do no

    agreethat healthy foods and beverages generally taste good.

    Customers want programs that aid them in shopping for healthy products, reward them

    for purchasing healthy options and provide ideas for easy-to-prepare healthy meals. The

    information must be conveyed in simple, easy to understand formats delivered to them

    directly or prominently displayed in the store.

    The highest interest is for:

    Coupons for healthy foods

    Shelf labels that identify healthy products Product sampling or tastings in the store

    Healthy meal ideas and recipes

    Reward programs for purchasing healthy products

    69% of grocery shoppers are interested in having their store stock freshly prepared, healthy

    meals and sixty-four percent (64%) are interested in programs that recommend healthier

    options for the products they generally buy through messages printed at the checkout or

    website tools.

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    13/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    Many are interested in receiving recipes and meal suggestions that can help them manage o

    reduce the risk of their personal specific health concerns. Weight management, heart health

    cholesterol management, digestive health and blood pressure are of concern to more than

    half of shoppers. These shoppers like the idea of having recipes relevant to their personahealth concerns printed in the weekly circular, provided as recipe cards in the store or printed

    at the register. The proprietary, in-store Catalina Marketing network makes it possible to

    provide each shopper with a personalized support program including coupons, information

    recipes and meal plans based on their individual health needs and food preferences reflected

    in their purchase patterns.

    Supermarkets have tremendous opportunity to have a greater impact in wellness marketing

    and patient care.

    More than 40% of shoppers are interested in having theirlocal supermarket provide the following:

    Recipes for specific health concerns Information on how to treat or prevent

    common health concerns

    Health screening services

    Weight loss or diet plan services

    Nutritional counseling

    Personalized wellness plans

    Programs that require active participation by the shopper, such as in-store cooking

    demonstrations, hands-on cooking lessons, nutritional counseling and store tours to learn

    about healthy products, garner the interest of one third to sixty percent of shoppers.

    13

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    SHOPPER INTERESTIN VARIOUS SERVICES THAT MIGHT BE PROVIDEDBY THE SUPERMARKET WHERE THEY SHOP MOST OFTEN

    % InterestedInterest Rank Service or Program Shoppers

    1 Coupons for healthy products

    2 Shelf labels that identify healthy products

    3 Product sampling or tasting in the store

    4 Healthy meal ideas and recipes

    5 Reward programs for purchasing healthy products

    6 Freshly prepared healthy meals

    7 Programs that recommend healthier options forproducts purchased

    8 Recipes for specific health concerns

    9 In-store cooking demonstrations for healthy meals

    10 Information on how to treat common health concerns

    11 Information on how to prevent common health concerns

    12 Hands on cooking lessons for preparing healthy meals

    13 Health screening services

    14 Weight loss or diet plan services

    15 Nutritional counseling for adults

    16 Personalized wellness plans

    17 Discount offers for local fitness clubs

    18 In-store health seminars

    19 Store tours to learn about healthy products

    20 Nutritional counseling for children*

    21 Selling health-related DVDs, magazines or books

    Percent interested = respondents rating service/program 4 or 5 on 5-point scale where

    5 = very interested and 1 = not at all interested. N=2,559

    * Interest among shoppers with children

    More than 80%

    70% to 80%

    60% to 70%

    50% to 60%

    40% to 50%

    Less than 40%

    The table below shows the relative interest levels for twenty-one services supermarkets might

    provide to help customers make nutritious food choices and manage their personal health

    concerns. Programs and services that require minimal time or effort from the shopper garne

    the highest levels of interest.

  • 8/10/2019 Healthful Foods Study

    15/19 2010 Copyright Catalina Marketing Corporation. All Rights Reserved

    Many supermarket chains operate well-designed websites that provide information and

    support tools to assist customers in choosing, purchasing and preparing healthful foods

    Shoppers indicate that websites are among the most preferred ways retailers should provide

    them with healthy recipes, simple meal solutions and lifestyle tips.

    Despite this strong interest in learning about healthy options through websites, relatively

    few customers may be familiar with the range of information and support tools available

    at their fingertips. Six in ten shoppers report not using the website of their primary

    supermarket chain in the past few months, and close to one third report never using

    that website.

    15

    6 of 10shoppers rarely

    or nevervisit

    the websiteof the

    supermarketthey shop most

    often.

    Never Not Duringa Few

    Months

    A Few TimesDuringthe Past

    3 Months

    Almost EveryWeek

    Which of the following best describe your use of the

    [supermarket shopped most often] website?

    30%

    29%

    26%

    15%

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    WHAT ARE THE BEST WAYS TO INFORM CUSTOMERS ABOUT NEW PROGRAMS?

    Store Circular

    Brochure Mailed to Home

    Signs in the Store

    Message Printed at Checkout

    Brochure in the Store

    Information Kiosk In-Store

    Message on Website

    Newspaper Advertisement

    Store Staff Explaining Programs and Registering Shoppers in the Store

    Radio Advertisement

    Phone Call to Customers Home

    Best Methods

    Lower Interest

    Little to No Interest

    While many shoppers indicate that websites are a good way to let them know about products

    programs and services available through their supermarket, just fifteen percent (15%) visit

    the website of their primary supermarket chain almost every week, and just six percent (6%)

    indicate the website is the best way to inform customers like them about new programs orservices provided by their supermarket.

    Shoppers should be informed of programs and services through a multi-pronged

    communication plan. The best ways to build awareness for new programs include messages

    in store circulars, brochures provided through direct mail, prominent signs in the store and

    messages printed at the checkout. These methods should be used to inform customers

    about features or services available on the website of their preferred supermarket.

    Our members want an integrated approachto creating comprehensive health andwellness programs. Catalina Marketingsblueprint can help them make health andwellness a reality in their supermarket.

    Cathy Polley, Vice President, Health & WellnessExecutive Director, FMI Foundation, Food Marketing Institute

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    Moving From Concept to Competence

    Just over half of shoppers currently agree that their grocery store promotes healthy living, yetmost are highly receptive to simple ways they can learn about and make healthful choices.

    Coupons, recipes and information conveyed in simple, easy to understand formats provided

    at shelf, checkout and online are most desired. Shoppers are most interested in programs

    that aid them in shopping for healthy foods, reward them for purchasing healthy foods and

    provide ideas for easy-to-prepare healthy meals.

    There is broad interest for product recommendations, recipes and meal planning tools to help

    manage or avoid common health concerns. Shoppers want and need information on how to

    select and prepare products that help manage or reduce the risk of adverse health conditions

    Helping shoppers overcome the barriers to choosing healthful foods requires a combination

    of value and simplicity that make it easier to plan, shop forand preparehealthful options

    Shoppers need ongoing support and motivation to stay on track. We can best meet theirneeds with integrated programs that connect them with relevant products throughout

    the store -- ultimately transforming grocery trips into healthy shopping experiences.

    This study shows us that the formula for success can be expressed as follows:

    Reach+ Relevance= Response Reach Build awareness of events, pharmacy services & website features through multiple

    communication channels.

    Relevance Programs, offers and messaging must be relevant or tailored to shoppers based

    on their product preferences and personal health concerns, purchase patterns and

    prescription medications.

    Response The greatest response will be secured by programs that require minimal effort on

    the part of shoppers.

    Supermarkets are uniquely positioned to implement effective wellness marketing programs

    by leveraging current assets. These include broad penetration, trip frequency and the ability

    to directly reach each shopper with individualized messages and purchase incentives through

    direct mail, email or Catalina Marketing print programs.

    The most effective programs will require minimal effort by the shopper, express simple messageand provide cost saving offers for products that are consistent with the food preferences and

    health concerns of each shopper. As these programs are expanded, we will be successful in

    helping shoppers make healthful choices in every section of the supermarket.

    17

    The Catalina in-store

    printer network

    enables smart,

    efficient, effective

    communication that

    addresses shoppers

    as individuals,

    providing relevantoffers, advertising,

    education and

    motivating messages.

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    Survey Methodology

    This study was conducted online among adults with primary responsibility for the groceryshopping in their home. The survey was fielded during April 2010.

    The total sample included 2,559 respondents. Potential respondents were screened to ensure

    they met the following criteria:

    Age twenty one or older

    Primary grocery shopper

    Shop at a grocery store most often for groceries (excludes those who shop for grocerie

    primarily in other retail channels)

    Special Thank YouA note of recognition to Pivotal Perspectives Consultancy

    for leading the shopper research to inform this study.

    About Catalina MarketingCatalina Marketing Corporation, www.catalinamarketing.com, owns and operates the

    worlds largest, transaction-level, shopper-data warehouse-- powering media networks

    to intelligently connect CPG, health care, and retailer marketers with specific audiences

    Catalina Marketing develops, delivers, and measures shopper and patient-driven

    engagements with approximately 90M households and 130M patients annually. Media

    distribution channels include 50,000 food, drug and mass locations worldwide, including

    18,000 US pharmacies. The company is based in St. Petersburg, Florida, with operationsin the US, Europe and Japan.

    Catalina Marketing Corporation

    200 Carillon Parkway

    St. Petersburg, FL 33716

    T 800 290 8450

    www.catalinamarketing.com

    For more information contact us at [email protected]

    Copyright and Trademarks: This study is copyrighted by Catalina Marketing Corporation, January, 2010. All registered trademarks and any other product

    used in this Study, whether marked as trademarks or not marked, are the trademarks of their respective holders. Use of a trademarked name should not

    be construed as contesting such trademark. Catalina Marketing claims no ownership in, nor any affiliation with, any third-party trademarks appearing in

    this Study. Such third-party trademarks are used only to identify the companies, products and services of their respective owners, and no sponsorship or

    endorsement on the part of Catalina Marketing should be inferred from the use of these marks.

  • 8/10/2019 Healthful Foods Study

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