North Lincolnshire Health & Social CareSignposting Directory

Issue 1

North LincolnshireYour local spotlight on Health & Social Carecovers services in: DN9 - DN15 - DN16 - DN17 - DN18 - DN20 - DN21 - DN38 - DN40

CONTENTS

DisclaimerThis Directory has been compiled to signpost you to health and social care providers throughout North Lincolnshire.

Whilst Healthwatch North Lincolnshire and Health & Care Publications Limited have taken every care in compiling thispublication, Healthwatch North Lincolnshire and the publishers cannot accept responsibility for any inaccuracies containedherein. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices websites. Neither HealthwatchNorth Lincolnshire nor Health & Care Publications Limited can be held responsible for any errors or omissions.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers throughinclusion. However, any information provided by a company or organisation does not carry endorsement or approval ofany product or service by Healthwatch North Lincolnshire or Health & Care Publications Limited.

Please note that all advertisers are highlighted in bold throughout the directory.

Healthwatch North Lincolnshire 1 – 2

Healthwatch Advocacy 3 -4

Free NHS Health Check 5 -6

NHS - Know Your Rights! 7 – 8

Your Clinical Commissioning Group 10

Choosing a GP 11

GP Surgeries 12

Pharmacies 13 – 14

Dentists, Opticians & Hearing Centres 15 – 16

Personal Health Budgets 17

Advice on Funding for Healthcare 18

Advice on Funding for Social Care 19

Recognising Mental Health & Support 20

Independent Living at Home 21

Are you a Carer? 22

Care in your Own Home 23 – 24

Choosing Between Residential, Nursing & Independent Living 25 – 26

Choosing the Right Care Home 27 – 28

Residential Care 29

Nursing & Residential Care 30

Help & Advice 31 – 36

Another quality publication by HealthCare PublicationsIf you require extra copies of this directory or are interested in advertising in future editions

please email Health & Care Publications on admin@healthcarepublications.org or visit www.hcpublications.org

1

HEALTHWATCH NORTH LINCOLNSHIRE

About Healthwatch North LincolnshireHealthwatch is the new Consumer Champion, orWatchdog, for health and social care. It exists intwo distinctive forms - local Healthwatch, at locallevel and Healthwatch England, at national level.The aim of Local Healthwatch is to give citizensand communities a stronger voice to influence andchallenge how health and social care services areprovided locally.

Healthwatch North Lincolnshire has threeprinciple parts:Information and signpostingWe provide people with, or signpost people toinformation about local health and social careservices and how to access them.

Engagement and outreachWe provide a ‘platform’ to enable people to sharetheir views and concerns about their local healthand social care services, helping to build a pictureof where services are doing well and where theycan be improved.

We ensure that the views and experiences ofpatients, carers and other service users are takeninto account when services are planned andcommissioned.

What Power does Healthwatch North Lincolnshire have?Healthwatch North Lincolnshire can requestinformation from local organisations,commissioners and providers. They then have 20working days to return the information requested.The trained members of Healthwatch (staff orvolunteers) are authorised to perform ‘Enter andView’. These are powers to go to a serviceunannounced or announced and have a look at thework/standards in that practice.

Healthwatch North Lincolnshire has worked veryhard to create partnerships and collaborativerelationships with local services and providers, inorder to discuss issues openly and effectively.

Once local people bring up an issue, it will beaddressed by Healthwatch and the serviceprovider/organisation together. Twenty workingdays is given to the organisation to respond as tohow they will resolve the issue and improve. Areport is then produced by Healthwatch and madepublic.

The report will include recommendations bothfrom the public involved in the Healthwatch andthe steps taken by the organisation concerned.Service providers as well as health and social careorganisations have a duty to the public to listen toissues that are brought forward and respond to/actupon them.

Independent complaints advocacyWe provide people with information about what todo when they are unhappy with the service theyreceived. This includes signposting to independentadvocacy for NHS complaints.

In addition we: • Are able to alert Healthwatch England, or the Care Quality Commission (CQC), where appropriate, to concerns about specific care providers, health or social care matters.

Healthwatch isindependent andtransparent - withthe authority todemand action

North Lincolnshire

2

GET INVOLVED WITH HEALTHWATCH NORTH LINCOLNSHIRE

Why not come and join us as aHealthwatch North Lincolnshirevolunteer?Healthwatch North Lincolnshire recruits volunteerswho want to make a real difference in the waythat local health and social care services are run.No qualifications are needed to become avolunteer with HWNL just an interest in your localhealth and social care services and a desire toensure the voice of local people is heard.

Here are some of the areas thatvolunteers can get involved in:• Publicising Healthwatch North Lincolnshire and collecting the public’s view through talking with people to help get the message across.

• Represent Healthwatch North Lincolnshire at information sessions and events.

• Visiting health and social care premises to gather information about the experiences of services users.

Enter and View RepresentativesHealthwatch North Lincolnshire (HWNL) are ableunder the provisions of the The Health and SocialCare Act 2012 and associated (draft) Regulations toundertake ‘Enter and View’ visits to premiseswhich deliver health and social care services andare in receipt of public funds.

Enter and View is the one of the tools available toHealthwatch to find out people’s experiences ofhealth and social care. Enter and view is not aninspection but instead involves authorisedrepresentatives entering settings where health andsocial care services are conducted, talking topatients, their families/carers and also staff inorder to find out their views and experiences andto observe how well services are being delivered.

Healthwatch North Lincolnshire Volunteers undergoa recruitment and training programme to ensurethat they are able to understand fully the rationaleand requirements of the procedure. To conductEnter and View Healthwatch North Lincolnshirevolunteers must be authorised and trained.Healthwatch North Lincolnshire will deliver to theHealthwatch England National Framework. AllEnter and View representatives will havesatisfactorily undergone a Disclosure and BarringService (DBS) check.

Healthwatch North Lincolnshire have implementeda rigorous selection process which requires allmembers who wish to carry out Enter and Viewduties to complete the relevant training whichcovers the legislation and the code of conductbehind enter and view, personal conduct andcommunication skills, evidence gathering andreporting, diversity awareness and safeguardingresponsibilities.

If you are interested in becoming involved as avolunteer with Healthwatch North Lincolnshirethen contact us:

Contact us by:

TELEPHONEInformation & Signposting 01724 245999 NHS Complaints Advocacy 0808 802 3000Office 01724 844986

EMAILenquiries@healthwatchnorthlincolnshire.co.uk

TWITTER @HealthwatchNL

FACEBOOKwww.facebook.com/Healthwatch NorthLincolnshire

Or visit our website atwww.healthwatchnorthlincolnshire.co.uk

FREEPOST RTEX-LRCT-GTXZHealthwatch North LincolnshireUnit 25, Queensway Business CentreDunlop Way, Scunthorpe DN16 3RN

What you’re saying quality public

helping A&E ease support doctorsfriendly waiting health long-termimprovements good happy patient

3

HEALTHWATCH ADVOCACY

Healthwatch Advocacy helps people to make their NHS complaintsWe can help if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

When your health care is provided by the NHS youare allowed to make a complaint using the NHScomplaints process.

An NHS complaint might include somethingthat happened during care or treatment at:

• the hospital• your General Practitioner (GP)• the dentist• the pharmacist• the optician• an NHS funded care home

What is Healthwatch Advocacy?Healthwatch Advocacy is the IndependentComplaints Advocacy service.

Healthwatch Advocacy provides practical supportand information to people who want to make anNHS complaint.

This might mean giving information so you canpursue a complaint by yourself or givingyou the support of an experienced worker who can help you to make your complaint.

In this area Healthwatch Advocacy is providedby the Carers Federation.

We have directly supported over 27,000 people tomake an NHS complaint in the last 5 years.

How does Advocacy work?Healthwatch uses advocacy to help peoplemake their complaint.

Advocacy is a system that uses experiencedworkers to help people speak up for themselvesand represent their own thoughts and feelingswhen things are di fficult.

Our specially trained and experienced staff areknown as Advocates.

Because advocacy is about helping people to speakup for themselves, a Healthwatch Advocate willnot tell you what to do or act on the wishes ofothers.

Our Advocates are qualified and have many yearsof experience working within the NHS complaintsprocess.

What does a Healthwatch Advocate do to help?Healthwatch Advocates will help you exploreyour options at every stage of your complaintand can give you information that can help youto decide what to do.

Healthwatch Advocates work with you so thatyou feel con fident to make a complaint.

Throughout the complaints process an Advocatemight also do some or all of the following:

• help you to compile all the issues you wish toraise in your complaint

• help you to write letters to the right people• prepare you for meetings and go to these with you

• answer questions to help you make decisions• give you the opportunity to speak confidentiallyto someone who is independent of the NHS

• where possible we will meet you face-to-faceto discuss your complaint

• provide you with information about how theNHS complaints process works

• help you to monitor the progress of your complaint with the organisation or individualresponsible

• help you to understand what you can expect toachieve from the NHS complaints process

• put you in touch with other people or services that might be able to help you

4

HEALTHWATCH ADVOCACY

What if I only need information?Not everyone needs the support of an Advocateto make their complaint. For example, somepeople just want to know how the complaintsystem works or know who they should send aletter of complaint to.

Everyone who contacts Healthwatch Advocacy forhelp with an NHS complaint is entitled to receive a free Self Help Information Pack.

The Self Help Information Pack includes:• a detailed booklet on how the complaints system works

• information on how to access your medical records

• guidance on how to put together your complaint letter

• a leaflet containing useful addresses (includingthe General Medical Council and the HealthService Ombudsman)

This may be enough to make a complaintyourself.

Anybody who starts a complaint by themselves isentitled to contact Healthwatch Advocacy at anystage in the process for more information or torequest the support of an Advocate.

Can I complain on behalf of somebodyelse like a child, friend or relative?You can complain on behalf of a child under 18years if they are unable to make the complaintthemselves. The organisation you are complainingto must be confident the child cannot complainthemselves before they consider the complaint.

You can also make a complaint on behalf of afriend or relative but they will need to agree tothis in writing.

If you want to complain on behalf of someone wholacks mental capacity then it is usual that theorganisation you are complaining to will check thepatient’s mental capacity before responding.

Meeting your needsHealthwatch Advocacy can adapt theway we communicate with you depending uponyour needs.

This might include any of the following:• using an interpreter or translator• using alternative formats for writtencorrespondence including larger prints,audio or braille

• using British Sign Language (BSL) interpreters• We can also supply our current informationin 20 languages.

If you have particular needs, please let us knowwhat these are and we will do our best to meetthem.

What next?You can get in touch:• if you want more information• if you want a Self Help Information Pack to helpyou make a complaint, or

• if you want an Advocate to help you makean NHS complaint

When are we open?Monday – Thursday 9am - 5pmFriday 9am - 4.30pm

Contact usEmail: nlica@carersfederation.co.ukor visit: www.carersfederation.co.uk/icanlTel: 0808 802 3000

North Lincolnshire Independent Complaints AdvocacyQueensway Business Centre, Dunlop Way,Scunthorpe, DN16 3RN

Healthwatch Advocacy is:• Free• Independent of the NHS• Confidential

5

FREE NHS HEALTH CHECK

Everyone is at risk of developing heartdisease, stroke, diabetes, kidney disease,and some forms of dementia. The goodnews is that these conditions can oftenbe prevented – even if you have a historyof them in your family. Have your freeNHS Health Check and you will be betterprepared for the future and be able totake steps to maintain or improveyour health.Why do I need an NHS Health Check?We know that your risk of developing heartdisease, stroke, type 2 diabetes, kidney disease,and dementia increases with age. There are alsocertain things that will put you at even greaterrisk.

These are:

• Being overweight

• Being physically inactive

• Not eating healthily

• Smoking

• Drinking too much alcohol

• High blood pressure

• High cholesterol

Both men and women can develop theseconditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heartattack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further healthproblems, including heart disease, kidney disease and stroke

Who is it for?

The NHS Health Check scheme isavailable across North Lincolnshire.If a person is aged between 40 and 74 and hasn’talready been diagnosed with heart disease,diabetes, kidney disease, or had a stroke, theymay be invited by their GP for the NHS HealthCheck by letter, text or they may be offered theNHS Health Check when they are at their GP foranother reason.

Helping you prevent heart disease, stroke,diabetes, kidney disease and dementia

6

FREE NHS HEALTH CHECK

Even if you’re feeling well, it’s worthhaving your NHS Health Check now.We can then work with you to lower yourchances of developing these healthproblems in the future.

What happens at the check?This check is to assess your risk of developing heartdisease, type 2 diabetes, kidney disease,and stroke.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions. For example, about your family history and choices which may put your health at risk

• We’ll record your height,weight, age, sex, and ethnicity

• We’ll take your blood pressure

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?We will discuss how you can reduce your risk andstay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your healthprofessional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Questions you may have

Why do I need this check? I feel fine!The NHS Health Check helps to identify potentialrisks early. By having this check and followingthe advice of your health professional, youimprove your chances of living a healthier life.

But don’t these conditions run in the family?If you have a history of heart disease, stroke, type2 diabetes, or kidney disease in your familythen you may be more at risk. Taking action nowcan help you to prevent the onset of theseconditions.

I know what I’m doing wrong. How can the doctor help me?If you would like help, we will work with you tofind ways to eat healthily, reach your healthyweight, be more active, cut down your drinking, orstop smoking.

If I am assessed as being at ‘low risk’,does this mean I won’t develop theseconditions?It is impossible to say that someone will or won’tgo on to develop one of these conditions.But takingaction now can help you lower your potential risk.

Will everyone have this check?This check is part of a national scheme to helpprevent the onset of these health problems.Everyone between the ages of 40 and 74 who hasnot been diagnosed with the conditions mentionedwill be invited for a check once every fiveyears. If you are outside the age range andconcerned about your health, you should contactyour GP.

Please contact 01724 292170 to make an appointment or to find out where the team will be at a venue near you.

Helping you prevent heart disease, stroke,diabetes, kidney disease and dementia

7

NHS - KNOW YOUR RIGHTS

You have the right to expect your NHS to assessthe health requirements of your community and to commission and put in place the services tomeet those needs as considered necessary, and inthe case of public health services commissioned bylocal authorities, to take steps to improve thehealth of the local community.

You have the right, in certain circumstances, to goto other European Economic Area countries orSwitzerland for treatment which would beavailable to you through your NHS commissioner.

You have the right not to be unlawfullydiscriminated against in the provision of NHSservices including on grounds of gender, race,disability, age, sexual orientation, religion, belief,gender reassignment, pregnancy and maternity ormarital or civil partnership status.

You have the right to access certain servicescommissioned by NHS bodies within maximumwaiting times, or for the NHS to take allreasonable steps to offer you a range of suitablealternative providers if this is not possible.

You have the right to be treated with aprofessional standard of care, by appropriatelyqualified and experienced staff, in a properlyapproved or registered organisation that meetsrequired levels of safety and quality.

You have the right to expect NHS bodies tomonitor, and make efforts to improve continuously,the quality of healthcare they commission orprovide. This includes improvements to the safety,effectiveness and experience of services.

You have the right to be treated with dignity andrespect, in accordance with your human rights.

You have the right to have any complaint youmake about NHS services acknowledged withinthree working days and to have it properlyinvestigated.

You have the right to discuss the manner in whichthe complaint is to be handled, and to know theperiod within which the investigation is likely to becompleted and the response sent.

You have the right to accept or refuse treatmentthat is offered to you, and not to be given anyphysical examination or treatment unless you havegiven valid consent. If you do not have thecapacity to do so, consent must be obtained from aperson legally able to act on your behalf, or thetreatment must be in your best interests.

Everyone has the right to information andeducation about how to take care of themselvesand what they are entitled to within the healthand social care system.

Healthwatch North Lincolnshire helps individuals togain access to, understand, and use information topromote and maintain good health and make thebest use of local services and care support.

We can:• Explain your rights and what standards to expectfrom services

• Help you find out about funding for health & social care

• Help you to access services and find your way through care ‘pathways’ – find the right service for you

• Put you in touch with Support Groups, Voluntary and Community Organisations

• We can register your concerns and provide information on making complaints

• Pass on your reports of excellent services and care

• If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA)

You have the right to receive NHS services free ofcharge, apart from certain limited exceptionssanctioned by Parliament.

You have the right to access NHS services. You willnot be refused access on unreasonable grounds.

8

You have the right to be given information aboutthe test and treatment options available to you,what they involve and their risks and benefits. You have the right of access to your own healthrecords and to have any factual inaccuraciescorrected.

You have the right to privacy and confidentialityand to expect the NHS to keep your confidentialinformation safe and secure.

You have the right to be informed about how yourinformation is used.

You have the right to request that yourconfidential information is not used beyond yourown care and treatment and to have yourobjections considered, and where your wishescannot be followed, to be told the reasonsincluding the legal basis.

You have the right to choose your GP practice,and to be accepted by that practice unless thereare reasonable grounds to refuse, in which caseyou will be informed of those reasons.

You have the right to express a preference forusing a particular doctor within your GP practice,and for the practice to try to comply.

You have the right to make choices about theservices commissioned by NHS bodies and toinformation to support these choices.

You have the right to be involved in discussionsand decisions about your health and care, includingyour end of life care, and to be given informationto enable you to do this. Where appropriate thisright includes your family and carers.

You have the right to be kept informed of progressand to know the outcome of any investigation into your complaint, including an explanation of theconclusions and confirmation that any actionneeded in consequence of the complaint has beentaken or is proposed to be taken.

You have the right to take your complaint to theindependent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, ifyou are not satisfied with the way your complainthas been dealt with by the NHS.

You have the right to make a claim for judicialreview if you think you have been directly affectedby an unlawful act or decision of an NHS body orlocal authority.

You have the right to compensation where youhave been harmed by negligent treatment.

You have the right to choose the organisation thatprovides your NHS care.

With all the changes to health and care servicesit’s not always clear where you should go to reportan urgent issue, to make a complaint, or forfurther information.

Healthwatch can help you find the right services tosuit your needs through our Information &Signposting Service.

We cannot give you advice or make specificrecommendations but we can help you make aninformed decision in finding the right health andsocial care service whether it is provided by theNHS, the Council, a voluntary or communityorganisation.

Contact Us:Office telephone: (note that this is not always manned) 01724 844986

Information and signposting:01724 245999

Write to us at: Healthwatch North LincolnshireUnit 25, Queensway Business CentreDunlop Way, Scunthorpe DN16 3RN

Email us at: enquiries@healthwatchnorthlincolnshire.co.uk

Visit our website: www.healthwatchnorthlincolnshire.co.uk

NHS - KNOW YOUR RIGHTS

9

10

YOUR CLINICAL COMMISSIONING GROUP

North Lincolnshire Clinical CommissioningGroup (CCG) is the NHS organisationresponsible for designing, developing andbuying local health services in the NorthLincolnshire area.CCGs have been introduced nationally as part ofthe government’s restructuring of the healthservices and will put local clinicians such as GPsand nurses in a position where they can developthe services their patients and local residentsneed. North Lincolnshire CCG is made up of GPsfrom the 20 practices within North Lincolnshire.

The primary role of the CCG is to assess the healthneeds of the North Lincolnshire population andmake sure the correct high quaity services are inplace. Of course it is also important all of this isdone while staying within the financial budget setout by the government.

North Lincolnshire CCG’s strategic aims are to:

• Continue to improve the quality of services

• Reduce unwarranted variations in services

• Deliver the best outcomes for every patient

• Improve patient experience

• Reduce the inequalities gap in North Lincolnshire

In order to achieve these we will:

• Increase effectiveness, efficiency and value for money

• Tackle waste & duplication across all areas of health care

• Use the evidence base when commissioning

• Review services and pathways to streamline them

• Develop new and existing partnerships across practices and with other health and social care organisations to:

- Join up services and build on strengths

- Change culture

- Influence socio-economic factors

- Support lifestyle changes

NHS North Lincolnshire Clinical CommissioningGroup welcome feedback, positive or negative,about your experience of local NHS services as thishelps us to improve services for patients.

We need to know if you, your relative or someoneyou care for, has not received a good service.Please be assured that raising a concern orcomplaint will not affect your care or treatment inany way.

If you are unhappy with the treatment or serviceyou have received from NHS services, you have theright to make a complaint, have it looked into andreceive a response. You can also raise yourconcerns immediately by speaking with the staffinvolved.

If you’re pleased with one of the servicescommissioned by the clinical commissioning groupor wish to raise a concern or make a complaint,then please let us know by contacting us by phone,letter or email:

Email: NLCCG.PALS@nhs.netPhone: 01652 251125Address: Patient Relations, Health House, Grange Park Lane, Willerby, East Yorkshire, HU10 6DT

North Lincolnshire Clinical Commissioning GroupHealth Place, Wrawby Road, BriggNorth Lincolnshire DN20 8GSTel: 01652 251000E-mail: NLCCG.ContactUs@nhs.net

11

CHOOSING A GP

Choosing a GP can seem a daunting task,especially if you have just moved into anarea and don't know anything about thelocal health services. But there are someeasy ways to find the doctor to suit you.It's important to be registered with adoctor because you'll need them to referyou for specialist hospital and communitytreatment services.

A surgery may refuse an applicationto join its list of patients if:You don't reside in the surgery area.

It has formally closed its list of patients, eg when apractice has more patients than it can deal with ornot enough doctors - this is less common than itused to be.

If your application is refused, the surgery mustwrite to you and give the reasons for this.

How do I find a surgery?Most surgeries operate a fairly strict catchmentarea system, and only those who live within thearea may be able to register.

This isn't to be awkward, but ensures a GP can visita person at home in an emergency in reasonable time.

How do I register?This is straightforward and far easier than mostpeople realise. Simply take your NHS medical cardalong to your chosen surgery. You will then beasked to sign a registration form.

Not all NHS trusts issue medical cards. If you don'thave one, the receptionist will give you form GMS1to fill in.

Once you've completed and returned the forms,your local NHS will transfer your medical recordsto your new surgery and write to you to confirmyour registration as a patient with the surgery.Many surgeries ask a new patient to attend a‘registration medical’ that checks your generalhealth.

What if I can’t get an appointment?If you can't get a doctor's appointment or have anon-urgent health problem or query, you cancontact a nurse by ringing 111 at any time.

What if I have a complaint or concernabout my GP or Practice?First raise it with the staff member concerned orthe Practice Manager.

It may just be an issue of poor communication.Ask at your practice for a copy of their Complaintsprocess to follow.

If you are not happy with how they respond to yourconcerns then you can write to NHS England andthey will allocate someone to look into yourcomplaint.

Write toNHS England PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33 Email: england.contactus@nhs.net

If you want to help improve services in your GPpractice you can join a Patient ParticipationGroup.

Ask at the practice for details of how to join yours.

12

GP SURGERIES

Surgery Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - OCTOBER 2014

13

PHARMACIES

Around 70% of pharmacists work in thecommunity in premises on local highstreets all over the country. Communitypharmacists prepare and dispenseprescription and non-prescriptionmedicines. They are also able to give youadvice about how to use your medicinesand highlight any possible side effects.

They offer advice on common problems such ascoughs, colds, aches and pains, as well as healthyeating and stopping smoking. They can also helpyou decide whether you need to see a doctor.

This means that your pharmacist may ask you arange of questions before handing over anymedicines, especially if you ask for medicines that do not require a prescription.

Make sure you have repeat prescriptionsIf you or someone you care for requires medicinesregularly, make sure you order and collect repeatprescriptions in good time to ensure you or yourfamily have enough medicine to last i.e.weekends, Bank holidays and breaks away.

Many of the calls to out of hours health servicesare for emergency repeat prescriptions whenpeople have run out of their medication - asituation that could be avoided with someforethought and planning. By thinking ahead foryour regular medication you are helping our busyout of hour’s doctors and nurses.

For opening times and NHSSERVICES available from yourPharmacy Please scan the QR codewith your smartphone or visitwww.nhs.uk

14

PHARMACIES

Pharmacy / Chemist Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - OCTOBER 2014

15

DENTISTS, OPTICIANS & HEARING CENTRES

Dentist Address Area Postcode Telephone

Opticians Address Area Postcode Telephone

Hearing Centres Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - OCTOBER 2014

16

Regular eye tests are important because youreyes don't usually hurt when something iswrong. A sight test is a vital health check foryour eyes that can pick up early signs ofeye|conditions before you're aware of anysymptoms – many of which can be treated iffound early enough.

What your eye test will showA sight test will show if you need to get glassesfor the first time or change your current glasses.

A sight test will also include a generalhealth check that can pick up earlysigns of eye disease before you’reaware of any symptoms. Some healthconditions can affect the eyes such as:Diabetes, Macular Degeneration or Glaucoma

Your Sight TestIt’s recommended that adults have their eyestested every two years, unless their ophthalmicpractitioner advises them to have a sight testmore often than that.Your employer may payfor this test for you so ask for advice on this,and if you are over 60 your test is free ofcharge.

NHS DENTAL CHARGESBand 1 course of treatment

£18.50 This covers an examination, diagnosis

(eg X-rays), advice on how to prevent futureproblems, a scale and polish if needed, andapplication of fluoride varnish or fissuresealant. If you require urgent care, even ifyour urgent treatment needs more than oneappointment to complete, you will only need

to pay one Band 1 charge.

Band 2 course of treatment£50.50

This covers everything listed in Band 1above, plus any further treatment such asfillings, root canal work or if your dentist

needs to take out one or more of your teeth.

Band 3 course of treatment£219.00

This covers everything listed in Bands 1 and 2above, plus crowns, dentures and bridges.

NHS DENTISTRYKNOW YOUR RIGHTS

You're entitled to have all clinically necessarytreatment on the NHS. This means that the NHSwill provide any treatment that you need tokeep your mouth, teeth and gums healthy

and free of pain.

If your dentist says you need a particular type oftreatment, you should not be asked to pay for itprivately. Your dentist is not allowed to refuseyou any treatment available on the NHS but then

offer the same treatment privately. Also, any treatment provided on the NHS has to be

of the same high quality as treatments provided privately.

Depending on what you need to have done, youshould only ever be asked to pay one charge foreach complete course of treatment, even if youneed to visit your dentist more than once tofinish it. You will not be charged for individual

items within the course of treatment.

17

PERSONAL HEALTH BUDGETS

Can I have a personal health budget aswell as a personal budget for social careand support?Yes. If you already have a personal budget for careand support from social services and your NHSteam agrees, you can also have a personal healthbudget and ask for both to be combined.

Do I have to have a personal healthbudget?No. If having a personal health budget does notwork for you, your local NHS will provide the careyou need as it has always done.

What is the difference between apersonal health budget, a personalbudget, an individual budget and a direct payment?A personal health budget is for your NHShealthcare and support needs.

A personal budget is for your social care andsupport needs.

An individual budget includes your social care andsupport needs plus other funding, such asindependent living.

A direct payment is one way of managing thesebudgets, where you get the cash to buy the agreedcare and support you need.

Key points• Personal health budgets should help people get a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

Personal health budgetsPersonal health budgets are being introduced bythe NHS to help people manage their care in a waythat suits them.

They have been piloted in a number of placesacross England and, from April 2014, anyonereceiving NHS continuing healthcare will have aright to ask for a personal health budget.

What is a personal health budget?A personal health budget is an amount of money tosupport your identified health and wellbeingneeds, planned and agreed between you and yourlocal NHS team. The aim is to give people withlong-term conditions and disabilities greater choiceand control over the healthcare and support theyreceive. Personal health budgets work in a similarway to the personal budgets that many people arealready using to manage and pay for their social care.

Together with your NHS team (such as a GP) youwill develop a care plan. The plan sets out yourpersonal health and wellbeing needs, the healthoutcomes you want to achieve, the amount ofmoney in the budget and how you are going tospend it.

You can use a personal health budget to pay for awide range of items and services, includingtherapies, personal care and equipment. This willallow you more choice and control over the healthservices and care you receive. You don’t have tochange any healthcare or support that is workingwell for you just because you get a personal healthbudget, but if something isn’t working, you canchange it.

Who can have a personal health budget?The first group to be able to ask for a personalhealth budget, from April 2014, are people gettingNHS continuing healthcare, which is NHS-fundedlong-term health and personal care providedoutside hospital. Local NHS organisations can offerpersonal health budgets to other people if theythink an individual will benefit. It is theGovernment’s long-term aim to introduce a right toa personal health budget for people who wouldbenefit from it.

18

ADVICE ON FUNDING FOR HEALTHCARE

There are several options for funding care andfinding out which ones apply to you can becomplicated. These options depend on your needfor care and support, as well as your personal andfinancial circumstances.

The main sources of support are the NHS and yourlocal Social Services Department.

NHS careThe NHS is responsible for funding certain types ofhealthcare and equipment you may need. In somesituations, the NHS is also responsible for meetingcare needs. This is usually when someone’s need ismainly for healthcare rather than social care. NHScare could be provided in hospital but it can be insomeone’s own home or elsewhere in thecommunity.

When care is provided through the NHS there is nofinancial assessment and no care charges to pay.However, people are only eligible for NHS care incertain circumstances.

NHS continuing healthcareIf you or the person you care for has very severeand complex health needs, they may qualify forNHS Continuing Healthcare. This is an ongoingpackage of care that’s fully funded by the NHS.

Nursing careIf someone goes into a residential care home butneeds some element of nursing care, they’ll get apayment from the NHS to help pay for their nursingcare. This is called a registered nursing carecontribution (RNCC) .

Intermediate careSome people can be eligible for intermediate carefrom the NHS. This is provided on a short-termbasis and is intended to help people to recoverfrom an injury or illness, and stay independent.Intermediate care is often provided to elderlypeople who are being discharged from hospital,and may help someone to keep living in their ownhome rather than moving into a care home.

AftercarePeople who were previously detained in hospitalunder certain sections of the Mental Health Actwill have their aftercare services provided free.

19

ADVICE ON FUNDING FOR SOCIAL CARE

---If someone isn’t eligible for free care from theNHS, their main source of support will be socialservices. In this case, there are rules thatdetermine whether or not they have to make afinancial contribution. These rules vary dependingon whether the care is provided in a care home orin their own home.

Local authority community careIf you or the person you're looking after hasdifficulty with their personal care, they shouldconsider getting support from social services byhaving a community care assessment of theirneeds.

Your income (including any benefits) and capitalwill be taken into account when calculatingwhether you have to pay anything towards the care that you or they will receive.

In some cases a person may have a mixed packageof care, including some that is NHS-funded andsome that is provided by social services, for whichthey may be charged.

Normally, an assessment is carried out before aservice can be provided by the social servicesdepartment of a local authority. However, if theservices are needed urgently, the local authoritycan provide a service without carrying out theassessment.

The local authority uses the community careassessment to decide whether a person needs acommunity care service and, if they do, whether it can be provided by the local authority.

The assessment considers what types of servicesare needed by the person being assessed.

A wide range of services could be needed, fromaids and adaptations in the person's own home tocare workers or residential care.

Where there are disputes about the process of theassessment or the care plan, there are ways thatdecisions can be challenged. For more informationon challenging decisions, speak to your localHealthwatch team.

The local authority is obliged to carry out acommunity care assessment when they becomeaware that someone may be in need of communitycare services. This may mean that an assessment is offered even if you or the person you look afterhave not specifically requested one.

Direct payments

If you are assessed has needing community careservices and qualify for social services funding theymust offer you direct payments as an option.

If someone isn't able to manage their own directpayments, it's possible for another person tomanage the direct payments on their behalf.

Direct payments are part of a move towards‘personalised’ social care so that people have morechoice and control over the support they get,letting you choose and buy the services you needyourself, rather than having it arranged for you bysocial services.

It's important to know that if you receive a directpayment to pay a care worker or personalassistant, you become an employer and have legalresponsibilities.

Direct payments can be made to:• Disabled people aged 16 or over (with short or long-term needs)

• Disabled parents for children’s services

• Carers aged 16 or over (including people with parental responsibility for a disabled child)

• Elderly people who need community care services

Choosing direct payments

The choice of direct payments is voluntary. If youdecide to have direct payments, you can changeyour mind about this at any time. If you no longerwant direct payments, contact your local socialservices and ask them to arrange services instead.

It's possible to try direct payments by asking socialservices for a direct payment for some of yoursupport while you continue to get your othersupport directly from social services.

Direct payments can only be spent on things thatwill meet the assessed needs of the person gettingthem. If you spend a direct payment on somethingthat doesn't meet your needs, social services canrecover the money from you.

Everyone who gets support from social servicesshould have their needs reassessed at least once a year.

To contact Enabling Support Team for anassessment, to be re-assessed or for furtherinformation please call 01724 297979

20

RECOGNISING MENTAL HEALTH & SUPPORT

Mental health, emotional wellbeing and resilienceis all about how we cope with what life throws atus. It concerns the way we feel about ourselves,conduct relationships, handle stress or deal with loss.

Good mental health and resilience arefundamental to good physical health, relationships,education and work, as well as being key toachieving our potential.

Mental health factsAt least one in four people experience adiagnosable mental health problem in any oneyear, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Common mental health problems such as anxiety,depression, panic disorders, phobias and obsessivecompulsive disorder can cause great emotionaldistress, and can affect how you cope with day-to-day life and your ability to work.

Less common conditions, such as psychosis, canmake you experience changes in thinking andperception severe enough to significantly alteryour experience of reality. These conditionsinclude schizophrenia and affective psychosis, suchas bipolar disorder, and can have the same lifelongimpact as any long-term physical condition.

Admitting you are struggling does not mean youare "mentally ill", that doctors will automaticallyput you on medication, or you will have toimmediately tell your employer you are mentallyunwell. Many issues can be managed without thehelp of a GP by using the variety of sources of helpnow available, whether it's through books, localorganisations or online.

Even if you need professional help, there arechoices you can make along the way. Mental illnessis treatable and, with appropriate support andtreatment, people do recover. Many move on withtheir lives and are able to care for their family,contribute to the local community, and get backinto employment or training.

How your GP can help You should make an appointment to see your GP ifyou've been feeling depressed for a few weeks oryour anxiety is having an impact on your daily life,such as stopping you from going to work orshopping.

Mental health services are free on the NHS, butyou will usually need a referral from your GP toaccess them.

Support and advice for people living with mental illness.

Tel: 0300 5000 927 (Mon-Fri, 10am-2pm)www.rethink.org

Information on child and adolescent mentalhealth. Services for parents and professionals.

Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm)www.youngminds.org.uk

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm)www.mind.org.uk

Confidential support for people experiencingfeelings of distress or despair.

Tel: 08457 90 90 90 (24-hour helpline)

www.samaritans.org.uk

For information on local services contact the Healthwatch North Lincolnshire Information & Signposting team on:

01724 245999 or email:

enquiries@healthwatchnorthlincolnshire.co.uk

21

INDEPENDENT LIVING AT HOME

Suggestions for making life easy:

External Adaptations• Handrail at front or rear entrance of dwelling• Provision of whirly clothes line or path leading to clothes line

• Widening of paths around the property• Defining steps for people with visual impairments

• Outdoor lighting• Paved areas for wheelchairs

General Internal Adaptations• Additional stair rail• Changing door knobs to lever handles• Lowering of Yale locks• Re-siting of electrical sockets at a convenient level

• Additional power points• Provision of intercom & door unlock systems• Provision of rocker light switches• Adjustments to or additional lighting• Relocation of clothes hanging rails• Accessible window openings• Provision of letter cages or delivery shelves in entrance hall

Kitchens and Bathrooms• Lowering or replacement of high wallhung cupboards

• Additional storage space in kitchen• Lowering of cooker mains switch• Installation of extractor fan with accessible controls

• Level access shower• Overbath shower• Provision of non-slip/tactile surface• Provision of storage space for wheelchair• Ramps• Special baths• Special toilets• Step in shower• Widening doors for wheelchair access

Major Adaptations• Bathroom extensions (ground floor showers & W.C’s)

• Bedroom extensions• Hardstandings• Major internal rearrangements• Re-design or re-organisation of existing kitchen• Stairlifts• Vertical through floor lifts

Around one in five adults in the UK isdisabled, and more than 1 million ofthose live alone. With the right supportand facilities, leading an independent lifewith a physical or learning disability isnow more achievable than ever.

Aids and Adaptations If you or a member of your family has difficultyliving in your home due to a long-term illness ordisability, you may be able to get help by adaptingyour home to better meet your needs. You canapply to your local council for a disabled facilitiesgrant. The grant helps you adapt your home tomake it suitable for a disabled person. Dependingon your income, you may need to pay towards thecost of the work to the property.

You could get a grant from your council if youare disabled and need to make changes to yourhome, for example to:

• Widen doors and install ramps

• Improve access to rooms and facilities - eg stairlifts or a downstairs bathroom

• Provide a heating system suitable for your needs

• Adapt heating or lighting controls to make them easier to use

How can I find out more about the aidsand adaptations that would help me?

Contact the Enabling Support Team on 01724297979 about what difficulties you are having athome. They will send an occupational therapist tocarry out an assessment and provide advice onwhich equipment or housing adaptation needs suityou best.

22

ARE YOU A CARER?

A carer is anybody who looks after a familymember, partner or friend who needs help becauseof their illness, frailty or disability. All the carethey give is unpaid and about one in ten of us is acarer. Many carers don't see themselves as carersand it takes carers an average of two years toacknowledge their role as a carer.

It can be difficult for carers to see their caring roleas separate from the relationship they have withthe person they care for, whether they are aparent, son, daughter, sibling or friend and manypeople do not see themselves as carers. Theysimply may think of themselves as a friend orfamily of the person they care for.

It is because of this that they often don’t realisethat there is help available to them as well,such as how to get:• Assessments• Direct payments• Home care• Housing adaptations• Funding for short breaks or respite

Some carers can suffer from poor health becauseof the demands of their caring role. For example,back pain can result from lifting or moving theperson being cared for. It may also be difficult tomaintain a healthy diet and exercise routine whilecaring. Without the right support, being a carercan be an extremely stressful role.

If you are a carer of a person living in NorthLincolnshire, the Carer’s Support Centre canhelp you with:

CARERS SUPPORTThe Carers' Support Centre is here to help supportCarers in North Lincolnshire.

They offer:• Information, Emotional and practical support, Carer groups and social activities• Counselling, Friendship and visiting, Home care, Personal budget management• Lifelong learning, Someone to speak on your behalf, Support when caring ends• Training for Carers, Relaxation treatments

They can give advice and information on:• Income and benefits, Leisure and holidays, • Local voluntary and community organisations, Health issues• Peronalisation and personal budgets, Specific illnesses• Mobility and daily living aids, Local authority and health care services• Respite and home-based care, Carer's Needs Assessments

They are open:Mondays to Thursdays: 8.00am to 7.00pm (for visitors); 8.00am to 8.00pm (for telephone enquiries)Fridays: 8.00am to 6.00pm (for visitors and telephone enquiries)Saturdays and Sundays: 10.00am to 4.00pm (for telephone enquiries only)They are closed on Bank Holidays.

They can be contacted via:

Carers' Support Centre, Jessie Wilcox House, 11 Redcombe Lane, Brigg, North Lincolnshire DN20 8AUTel: 01652 650585 (Main Office) or 01652 601973 Ideal Community Care Solutions (Home Care)E-mail: info@carerssupportcentre.com

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

• Have an assessment: This can sound a little daunting at first, but ensuring that you and theperson you care for, get an assessment of your and their needs. Your local authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some‘me’ time aside for a relaxing bath or a night out.

23

CARE IN YOUR OWN HOME

Home care isn’t for everyone but frequent visits from carers and a few homemodifications can help you retain your home comforts and independence.Receiving care in your home is an increasingly common alternative to staying in hospital or moving into acare home. Depending on your needs, you can receive help and support that allows you to stay in your ownhome as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can alsobe a more economical alternative to residential care.

How much you have to pay will depend on:• Your health and mobility• What level of help and support you require• The value of your assets

What home care services are available?• Regular visits from home care workers to help with daily tasks and personal care• Meals delivered to your home• Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs

• Personal fall and panic alarms that are monitored around the clock• Support for health needs, such as incontinence• Day care and transport to take you there• Gardening and handyman services

If you only need a few hours help a day and your house can be adapted to your needs, care at home may bethe most practical and cost-effective solution.

Your local authority may pay some or all the costs, but you might also have to pay for all the servicesyourself. Make sure you claim all the benefits you’re entitled to – Attendance Allowance and Disability LivingAllowance (or Personal Independence Payment) are the most common.

Care Provider Address Area Postcode Telephone

DATA CORRECT WITH CQC - OCTOBER 2014

24

Carers Direct HelplineCall the Carers Direct helpline on

0300 123 1053 if you need help with yourcaring role and want to talk to someoneabout what options are available to you. If you are busy at certain times of day,you can send us a message to ask us tocall you back for free at a time that

is convenient to you.

The helpline is open from 9am to 8pmMonday to Friday, and from 11am to 4pm,at weekends. The helpline is closed onbank holidays. Calls are free from

landlines and mobiles

0300 123 1053

25

CHOOSING BETWEEN RESIDENTIAL,

There are many types of residential care homesavailable. These include permanent care homes forolder people, homes for younger adults withdisabilities and homes for children. They may beprivately owned or run by the voluntary sector orlocal authorities. You may want to consider indetail the many options for residential care beforeyou make a decision.

Older peopleCare homes for older people may provide personalcare or nursing care. A care home which isregistered to provide personal care will offersupport, ensuring that basic personal needs, suchas meals, bathing, going to the toilet andmedication, are taken care of. In some homesmore able residents have greater independenceand take care of many of their own needs.Someresidents may need medical care and some carehomes are registered to provide this. These areoften referred to as nursing homes. Some homesspecialise in certain types of disability, forexample, dementia.

Adults aged 18-65There are also residential care homes that providecare and support for younger adults with, forexample, severe physical disabilities, learningdisabilities, acquired brain injury, progressiveneurological conditions or mental health problems.Care can be provided for adults with more thanone condition and some homes have expertise inproviding care for adults with alcohol or drugdependency.

These homes offer permanent residence or providecare for a temporary period until the adult is able to live independently or move to a different typeof accommodation.

Choosing between residential care andindependent livingSocial services normally encourage younger adultswho they assess for support to be as independentas their circumstances allow. The care plan foradults with disabilities will consider whatindependent tasks they can carry out and how theycan be helped to achieve more. Even if adults havevery severe disabilities their needs are reviewedfrom time to time to check whether residentialcare or a very high level of support is stillappropriate.Supported living may be an option foryounger adults. This allows people to liveindependently in the community but with basicsupport. The support offered includes help withsetting up a home and managing finances, andassistance with cleaning and shopping.

For older people there are various alternatives toresidential care. These include sheltered housingand extra care housing schemes, which offerindependence with an increased level of care and support.

For many people there is also the choice of livingindependently at home with community caresupport.

26

NURSING & INDEPENDENT LIVING

Choice of accommodationThe law says that where the local authority isfunding accommodation it must allow the personentering residential care to choose which carehome they would prefer. Social services must firstagree that the home is suitable for the person’sneeds and that it would not cost more than theywould normally pay for a home that would meetthose needs. If the person chooses to go into amore expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care homeCare homes may be arranged through the localauthority but many people will want to arrangethem independently. It is a good idea to visitseveral homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term staysResidential care home stays don't necessarily haveto be permanent. Temporary stays can be arrangedfor respite care (in which you take a break fromcaring for somebody else), or as a trial periodbefore a permanent stay.

Temporary stays can give you flexibility whencovering unexpected events, such as:

• Palliative care (which manages or reduces pain) after a hospital stay or illness

• Support for newly disabled people and their carers• Enabling someone to continue living independently if they live alone and suddenly require care

• Giving someone a chance to try potential future homes

What your choices areA list of all nursing and residential care homeswithin your locality can be found on the followingpages. Every care home in England must beregistered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basisand write an inspection report for you to read. It isadvisable to read this report before making a finaldecision.

To check up-to-date information onthe Nursing and Residential carehomes within your locality visitwww.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

27

CHOOSING THE RIGHT CARE HOME

All care homes vary in their quality, andit can be hard to know what qualities tolook for when choosing a home.

A good care home will probably do the following:• Offer new residents and their families or carers a guide (in a variety of accessible formats) describing what they can expect while they’re living there. Ideally, residents of the home wouldhave helped to produce the guide

• Have a majority of staff who've worked there fora long time. They know the residents well, and are friendly, supportive and respectful

• Involve residents, carers and their families in decision making, perhaps through regular meetings with staff

• Support residents in doing things for themselves and maximising their independence, including keeping contact with the outside community

• Offer a choice of tasty and nutritious food, which residents may have helped to prepare

• Take into account the needs and wishes of all residents, and provide a variety of leisure and social activities

• Be in a clean, bright and hygienic environment that's been adapted appropriately for residents, with single bedrooms available. A good environment encourages residents to personalisetheir room

• Have staff who respect residents’ privacy and knock before they enter someone’s room

• Be staffed by well-trained people, for example, nurses trained in dementia care

• Respect residents’ modesty and make sure that they look respectable, while recognising residents’ choice about what they wear

• Be accredited under the Gold Standards Framework for end of life care

A bad care home might do the following:• Have a code of practice and a set of aims, but doesn’t make them a priority

• Offers little opportunity to listen to residents, with most decisions made by staff

• Have residents’ care plans that are out of date, and don’t reflect their needs accurately. This means that some residents aren't getting the support they need with their healthcare and personal care

• Give residents little privacy. Staff often enter residents’ rooms without knocking, and they talkabout residents within earshot of other people

• Have staff who don’t make an effort to interact with residents, and leave them sitting in front ofthe TV all day

• Be in a poorly maintained building, with rooms that all look the same and have little choice in furnishings

• Need cleaning, with shared bathrooms that aren't cleaned regularly

• Deny residents their independence, for example,by not allowing someone to feed themselves because it takes too long

As a resident in a care home, you should expect:• The right to be treated politely and with dignity

• The right to privacy for yourself, and your relatives and friends when they visit

• The right to deal with your own finances and spend your money how you choose

• The right to eat food that's prepared in line withyour faith, and to worship when and where you want to

• The right to choose the food that you eat, and tobe given the time and space to relax and enjoy your meal

• The right to choose when you get up in the mornings and go to bed at night

• The right to complain if you're unhappy with your care

28

29

RESIDENTIAL CARE

Residential Homes Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - OCTOBER 2014

30

NURSING & RESIDENTIAL CARE

Residential & Nursing Homes Address Area Postcode Telephone

DATA CORRECT WITH NHS CHOICES - OCTOBER 2014

31

ALZHEIMER’S SOCIETYProviding an information service to people with dementia and their families.Suite 21, Queensway Business Centre, Dunlop Way, Queensway Industrial Estate,Scunthorpe, Lincolnshire, DN16 3RNTel: 01724 848594Website: www.alzheimers.org.uk/scunthorpe

BLUE DOORThe Blue Door, a charity which helps victims of abuse and sexual violence. TheBlue Door is a centre specifically for women in North Lincolnshire although it does help males.

26-28 Laneham Street, Scunthorpe, North Lincolnshire, DN15 6PB.Tel: 0800 197 4787

Grimsby and Scunthorpe Rape Crisis Limited and The It’s My Right Service The Blue Door, Laneham Street, Scunthorpe Registered Company Number 4459867 Registered Charity Number 1099502

HELP & ADVICE

AGE UKBarton Office: 31 High Street, Barton upon Humber, North Lincolnshire, DN18 5PDTel: 01652 631411Opening times: Monday to Wednesday 9am – 3.30pm

Scunthorpe Office: 34a Crosby Road, Scunthorpe, DN15 6SFPlease note that the entrance is on Wells Street, opposite Riley’s Pool Hall.Tel: 01724 747600Opening times: Monday to Friday 10am – 3.30pmWebsite: www.ageuk.org.uk/northlincolnshire

ARTHRITIS CAREScunthorpe Branch meet last Monday of the month at 7pm, at the CommunityWellbeing Hub, Alvingham Road, Scunthorpe, DN16 2DP.

Hydropool (half hour) sessions available on Wednesdays after school in St Hugh’sSchool pool Bushfield Road, also a Thursday at 12.15pm. For more informationcontact Margaret on 01724 782238 or 01724 735262.

CARER’S FEDERATIONThe Carers Federation, a company limited by guarantee, was established in 1992as a small local charity and has grown steadily to become an organisation whichworks throughout England. We provide a diverse range of services that range insize and complexity and have a national reputation for the excellence of our work.Our commitment to continuous improvement operates within the framework ofISO9000:2008 and will remain crucial to our future service development anddelivery.

Website: www.carersfederation.co.uk

CONNECT TO SUPPORT NORTH LINCOLNSHIREA website resource providing information about care and support to liveindependently or find care services.www.connecttosupport.org/northlincs

CROSBY COMMUNITY ASSOCIATIONRegistered charity founded in 1994, offers a range of advice and information forthe local community. Casework in debt, housing and welfare benefits.Representation at tribunals. Open daily between 9am and 5pm. Outreach servicein Barton upon Humber.105-107 Frodingham Rd, Scunthorpe DN15 7JT • Tel: 01724 330022Email: reception@crosbycom.org.uk

CLOVERLEAFOffer independent, one-to-one advocacy support for people with mental healthneeds (including Independent Mental Health Advocacy (IMHA)), people withlearning disabilities, physical or sensory impairment, people on the autisticspectrum and older people. We also provide the Independent Mental CapacityAdvocacy Service (IMCA) for the area and the Relevant Person's RepresentativeRole (RPR) under the Deprivation of Liberty Safeguards (DOLS).Central Community Centre, Lindum Street, Scunthorpe, DN15 6QU

Tel: 01724 854952 • Email: northlincs@cloverleaf-advocacy.co.uk

32

HELP & ADVICE

CROSBYCOMMUNITYASSOCIATION

SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAUOperates a gateway assessment and general advice service based at 12 OswaldRoad, Scunthorpe for walk-in clients and appointments. Specialist employmentadvice and money advice along with representation at tribunals and at court isalso offered. We also run weekly outreaches at various locations throughout theNorth Lincolnshire area.

12 Oswald Road, Scunthorpe, North Lincolnshire DN15 7PTTel: 01724 870941 - Information lineTel: 01724 878090 - Gateway Assessment Telephone Line (this line is only answered during sessions times listed below)

Advice Sessions:Mon: 09.15 - 12.00 and 13.00 - 16.00 - Gateway assessment (am) Generalist advice appointments (pm) Tue: 09.15 - 12.00 and 13.00 - 16.00 Gateway assessment (am) Debt casework (all day) Immigration casework (pm) Wed: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (am) Debt casework (pm) Immigration casework (pm) Thu: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (all day)Debt casework (all day) Fri: 09.15 - 12.00 and 13.00 - 16.00 Generalist advice appointments (am) Debt casework (pm) CAB offices also in Ashby, Barton, Brigg, Crowle, Westcliffe and Winterton, seewebsite for more details www.scunthorpecab.org.uk

33

HELP & ADVICE

CRUSE BEREAVEMENTCruse Bereavement Care is here to support people after the death of someoneclose. Face-to-face and group support is delivered by trained bereavementsupport volunteers.

105-107 Frodingham Rd, Scunthorpe, DN15 7JTTel: 01724 281178

EMPATHYSupport for families, friends, partners and carers of drug and alcohol users. Offersdirect access, counselling, one to one, weekly group sessions, outreach, mediationand signposting.

29a Oswald Road, Scunthorpe, DN15 7PN • Tel: 01724 48853524 hour helpline: 07592 395127 • Email: empathy.nthlincs@gmail.com www.empathysupport.co.uk

FORESIGHTA day centre offering care services for adults with learning disabilities. The daycentre is based at 45 Minster Road (Scunthorpe) and is open Monday to Friday10am to 3pm.

For further information and details of charges contact 01724 271381.

FOOD BANKSScunthorpe Scunthorpe Baptist Church: Ashby Road, Scunthorpe, DN16 1NRMonday: 1.00 pm to 2.30 pm / Thursday: 1.00 pm to 2.30 pmFor enquiries please contact: foodbank@scunthorpebaptist.co.ukTel: 01724 848388

Barton Trinity Methodist Church, Holydyke, Barton (Vestry Lane Entrance)Further details about volunteering, donating or needing help from Margaret Siddall(Secretary) 01652 632512

Open to voucher holders only every Tuesday and Friday 2pm to 4pmVouchers available locally, for those eligible, from:-Barton, Brigg & Winterton Childrens’ Centres; The Knotted Note; Age UK; BartonLink Office; Job Centre Plus; Winterton Resource Centre; Childrens’ IntensiveTeam & Health Visitors (both based next to the Willows); Citizens’Advice Bureau;North Lincs Homes; Humbercare.

THE FORGEThe Forge Project are passionate about reducing the impact of poverty andhomelessness in Scunthorpe and the surrounding areas. The Day Centre offerswarm nutritious meals four days a week and a befriending service and whoeverattends the project is guaranteed a warm welcome by people who care. As wellas food, warmth and a friendly atmosphere our Day Centre staff provide support,signposting and referral to appropriate agencies as and where required.Cottage Beck Road, Scunthorpe, North Lincolnshire, DN16 1UB.Tel: 01724 276742 • E-mail: talktous@theforgeproject.co.uk

THE FORGE

34

LINDSEY BLIND SOCIETYAim is to enhance the quality of life for blind, partially sighted and visuallyimpaired people whatever their age or personal circumstances in life.They give practical help and assistance to people who are blind, partially sightedor visually impaired. People do not have to be registered with a visualimpairment, or even have a referral from a doctor or optometrist. Anyone cantelephone, call in to see us in person or write to us. We serve North and NorthEast Lincolnshire, East and West Lindsey and Lincoln City. Lincoln and LindseyBlind Society is an independent voluntary organisation; if you are experiencingsight loss, we are here to support you.

Lincoln and Lindsey Blind Society Bradbury House, Ramsgate, Louth, LN11 0NBTel: 01507 605604 • Fax: 01507 608802 • E-mail: info@llbs.co.uk

HELP & ADVICE

LINDSEY LODGE HOSPICEEvery year Lindsey Lodge Hospice cares for and supports hundreds of patients fromthe North Lincolnshire area with life limiting conditions such as cancer and theirfamilies. Hospice care is provided free of charge, but is not free of cost and reliesheavily on the generosity of people who fundraise for the charity.

Burringham Road, Scunthorpe, North Lincolnshire, DN17 2AA.Tel: 01724 270835Our general email is: enquiries@lindseylodgehospice.org.uk

MACMILLANCancer is one of the toughest fights anyone might have to face. But Macmillan arethere to help and support people diagnosed with cancer every step of the way. The Macmillan Information Centre (Queen's Centre) is in Scunthorpe GeneralHospital (Church Lane Entrance), Cliff Gardens, Scunthorpe, DN15 7BHThey are open Monday’s to Friday’s 9.30am to 4pm (not Bank Holidays). There is a central telephone line for all enquiries. The line is supported by an answer machine.

Tel: 01724 387878

The national Macmillan Support Line is 0808 808 00 00 (Freephone number), or visit www.macmillan.org.uk

MAGIC MOMENTSA registered charity founded in 2002 by Pat Ebbs who was disheartened by the lackof local funding and support for children with autism and asperger’s syndrome.Magic Moments raises funds to send children and their families and carers In NorthLincolnshire and East Yorkshire on day trips, short breaks and holidays. MagicMoments is also there to offer support to families and allow the siblings of AutisticKids to, for a short while, to have a taste of normal childhood.

1 Market Hill, Scunthorpe, DN15 6SS. Tel: 01724 848683.Email: MM4AK@hotmail.com Website: magicmoments4autistickids.org.uk

35

MENCAPA national charity which provides services for people with a learning disability,their families and carers.

www.mencap.org.uk

SCUNTHORPE & DISTRICT MINDLocal branch of the national charity MIND. Mind strive to ensure anyone affectedby a mental health problem has somewhere to turn for support and respect.Series of programmes available locally including Wellness Recovery ActionProgramme (WRAP), Mental Health First Aid, Coping with life courses, VOICE of theservice users (hold regular meetings), Peer support and other helpful trainingavailable.

VOICE meetings are every Tuesday from 10:30am to 12:30pm at the peer supportcentre.

Printers Yard, Fenton Street, Scunthorpe, DN15 6QXTel: 01724 279500Email: info@sdmind.org.ukwww.sdmind.co.uk

HELP & ADVICE

SOUNDS RIGHTWorking with people with hearing loss. Run regular Sign Language Training.

c/o 51 Bottesford Avenue, Scunthorpe, Ashby, Scunthorpe, DN16 3ENVoicemail / Fax: 01724 851501 • Email: secretary@sounds-right.org.uk

RETHINKAmanda Cowling Volunteer Support Worker email address: acowling@ntlworld.comThe group meet once a month 1st Thursday every month at St Bernadette’s, Ashby7pm-9pm.

SAMARITANSNational helpline: 08457 909090 • Local office: 01724 860000 Email: jo@samaritans.org

Scunthorpe branch: Lyndum House 2 Lindum Street Scunthorpe North Lincolnshire DN15 6QUYou can call in to talk to a trained volunteer whenever our visitors door is open.Ring the doorbell and we will answer asap:

Monday – Wednesday 1.30pm - 10.00pmThursday - 7.30pm - 10.00pmFriday - 1.30pm - 4.00pm and 7.30pm - 10.00pmSunday - 1.30pm - 4.00pm

36

HELP & ADVICE

STROKE ASSOCIATIONInformation advice and support service helps stroke survivors and their families preparefor the changes after stroke. Information, practical advice and emotional support.Communication Support Service supports stroke survivors with asphasia anddifficulty in using language. Contact Sally Darley e: sally.darley@stroke.org.uk80a Oswald Road, Scunthorpe, DN15 7PAT: 017224 850813. Stroke Association is aCompany Limited by Guarantee, registered in England and Wales (No 61274).Registered office: Stroke Association 240 City Road, London, EC1V 2PR.

VOLUNTARY – NETWORK EMPOWERMENT WOMEN’S GROUPA forum for women in North Lincolnshire to meet, talk and share their experiences without fear of discrimination or intimidation. A free self help support group andsupport network for women in North Lincolnshire.

For Further details contact Farzana on: 07789 638478 Email: VNews.ladies@gmail.com

TALKING NEWSPAPERProvides local news on tape and CD to partially sighted and visually impairedpeople across North Lincolnshire.

19 Henry Street, Scunthorpe, North Lincolnshire, DNI5 7QGTel: 01724 840211

WESTCLIFF DROP-IN CENTRECommunity led organisation, vision is for a thriving, united, joyful communityfilled with inspiration; where all residents have the opportunities and confidenceto prosper and lead happy and healthy lives. Providing advocacy support, debtadvice, training and volunteer opportunities.

12 The Precinct, Westcliff, Scunthorpe, North Lincolnshire DN17 1PSTel: 01724 861565Email: westcliff-dic@btconnect.com

NORTH LINCS COMMUNITY ALCOHOL SERVICEYou can access help and advice immediately by visiting our drop-in centre (no appointments or referrals needed). We are open for people who want help todeal with their alcohol or drug problems and for family members or close friendswho need support. We also provide direct access in Barton at ‘The Knotted Note”community venue.

No appointment is needed just drop in to: 86 Oswald Road Scunthorpe DN15 7PAbetween 10.00 and 12.00 Monday to Friday or use the evening opening on aWednesday between 5.00pm and 7.00pm or, phone 01724 852675

TALKINGNEWSPAPER

North Lincolnshire