healthy patient | health well done 3-step approach
TRANSCRIPT
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How You Can Improve Patient Outcomes in The Environments You
BuildMarch 14th 2016
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Your FacilitatorBS, EducationPM Certificate NYUMA – Integrative Medicine14 Year Healthcare Senior PM
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Patient Experience In The Built Environment
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AgendaChaos of Healthcare & YOUWhat keeps hospital CEO’s up at nightHWD Strategy
Healthy Patient Healthy TeamHealthy Project
Activity - using the SPA Communication ToolWrap-up
Compassionate CollaborativeInnovative
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YOU
YOUTrustHumilityImportance of your jobDoing the right thingListen - Plan- Build
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Affordable Care Act What CEO’s worry about Transparency & Report Card
Infection Prevention
Clinical Mindset
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Extend health to 60 million AmericansGovernmental mandates patient safetyEstablishment of 22 New Federal AgenciesEnacted 3/23/2010 – 10 Phases to 2020
Affordable Care Act
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Healthcare Reform ImplementationPatient Experience & Satisfaction ReadmissionRedesign Patient Care Delivery
CEO’s Worry About
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JACHOHCAHPSPress GaneyInternet Transparency
Report Card
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747 plane carries 524 passengers1939 people die per week from hospital acquired infections per year in the US
WHO July 2011Infection Prevention Risk Assessment
Do No Harm
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Description of locationRisk GroupType of Impact
Route In and OutWork HoursHand Washing SinksElevatorsFire PlanRestricted Areas
ICRA- Impact Assessment
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Communication with Doctors & NursesResponse of Hospital Staff CareRoom Was Always Clean & Quiet at NightPatient Safety – Do No Harm
Graded On
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Hospital Score Card Information
Month to dateFiscal year to dateComparison from last yearCMS national average
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SPA ToolsStoryPointApplication
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Story Point ApplicationEP Cath Lab
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Points
No Cables on the floorPatient centered started with Staff centeredDennis was organized and had a vision
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Applications
DesignEight Technologies were integratedWork Flow
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SPA ToolsStoryPointApplication
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Wrap-Up
Compassionate- Patient & Wanting to Help
Collaborative- Team Communication
Innovative- The Process
How does this apply to your bio’s and
proposals?
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The Guiding Principle
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Health Well Done Strategy
Healthy Patient- compassionate
Healthy Team- collaborative
Healthy Project - innovative