03/10/13  

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HEALTY  WORK  IN    DISTRIBUTED  ORGANIZATIONS  Does  Unity  of  Time,  Place  and  AcGon  MaIer?  

Dr.  Mark  JG  Govers,  PhD  &  Merijn  Zee,  Msc.  

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1.  Challenges  and  Sociotechnical  view(s)  on  distributed  work  and  organizaGons  (30  min.)  

2.  Groups  Discussion  on  Statements  regarding  distributed  work  and  organizaGons  (30  min.)  

3.  Plenary  Dialogue  and  Wrap  Up  (30  min.)  

W O R K = P I V O TA L O F S O C I O T E C H N I C A L D E S I G N

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W O R K = P I V O TA L O F S O C I O T E C H N I C A L D E S I G N

H E A LT H Y W O R K ( q u a l i t y o f l a b o r )

CLOSE  to  EACHOTHER  (in  factories  &  offices),    BUT  NOT  INTERRELATED  in  TEAMS  to  do  a  “COMPLETE”  JOB  (execuGon  +  control)  AND  ABLE  to  ABSORB  UNCERTAINTIES  and  DISTURBANCS  (interferences)    

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SERVICES  WORK  more  IMPORTANT  in    WESTERN  ECONOMIES  (less  manufacturing)  

IT  BECOMES  more  and  more    the  CONTEXT  in  which  we  WORK  

IT  potenGal  danger  of  INFO-­‐CRACY    (bureaucracy  triggered  by  IT  –  “invisabilty”)    

IT  CREATES  OPPORTUNITY  TO  BREAK:  Gme  and  place    as  WITH  IT  we  can  WORK  anyplace  and  anyGme  

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When  did  Time  and  Place  become  Design  Criteria  for  the  Office?  

Stone  &  Luche,  “Your  office  is    where  you  are”  

Regus  business    centers  

Seats2meet  Spaces  IGLUU  

Taylorist  office  

Telework  Casual  office  

BurolandschaD  social  democraEc    office  

ProducEon   Service   Knowledge   CreaEve  

Main  frame  

Type  writer  

PC   Netbook  Laptop   PDA   Ipad  

Internet   Cloud  compuEng  

1980   1990   2000   2010  1890   1950  

1st  generaGon  FUNCTIONAL  ORG.  

2nd    generaGon  PROCESS  or  MATRIX  ORG.  

3rd    generaGon  NETWORK  ORG.  

Stone  &  Luche,  “Your  office  is    where  you  are”  

Distributed  Work  PotenGal  Danger  of  Unhealthy  Work    (bureaucracy  triggered  by  flex  work)    

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workplace  inter-­‐secGon  

Home  inter-­‐secGon  

work      &          life �

workplace  inter-­‐secGon  

Home  inter-­‐secGon  

work life balance!

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ON A PERSONAL LEVEL How often do you check your business phone during downtime?

TECHNO INVASION �

Never  

1  -­‐  2  per  hour  

3  -­‐  5  per  hour  

5  -­‐9  per  hour  

>  10  per  hour  (obsessive)  

year   year   year   year  

What do organizations lose?

BREAKING OUT OF

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RHYTHM �

THEY ARE LOSING THEIR…

Out of office Not at desk Break Meeting Telephone Desk work PC Study

at  desk  not  at  desk  

workplace  inter-­‐secGon  

Home  inter-­‐secGon  

 work is not so healthy

 and  that’s  when…  

03/10/13  

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Unity  of  Gme,  place  and  acGon  does  not  guarantee  producGve  collabraGon  between  knowledge  workers  

The  health  and  producGvity  of  work  depends  on  how  we  organize  teamwork/collaboraGon.  

WHAT IS OUR OPINION?

Interdependence  can  be  both  good  and  bad!  

How  can  STS  make  Work  in  Distributed  OrganizaGons  more  Healthy?    

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1.  What  tools/models/approaches  do  you  recommend  for  a  parGcipaGve  design  of  healthy  and  innovaGve  organizaGons  AnyEme/Anyplace?    

2.  How  do  they  differ  from  tradiGonal  organizaGon  design  pracGce?    

3.  How  do  we  as  a  global  community  define  and  decide  who  are  the  experts  and  who  are  the  informers  for  adaptaGon  to  a  parGcipaGve  design  of  healthy  and  innovaGve  organizaGons  AnyEme/Anyplace?