Kaiser Permanente, Northern California

Caritas in ActionHow Caring Science informs and inspires KP caregivers and affirms our commitment to provide our

patients and their families exceptional care

Caritas Consortium 2013

Heart-Centered Care

Intent to Contribute Statement:We will be trialing a small test of change of handing out "Thank you cards" to discharged patient on

the day of discharge. The cards are in printing right now and we are hoping to start as soon as we

get the cards in. The front of the cards have a picture of our "Caritas committee" who consist of

front line staff and management team. The card are signed by all the providers that took care of the

patient and a general message to show our appreciation and thanking them for allowing us to care

for them. In addition, we also have an insert to the thank you asking the patient if there was

anyone they would like to recognize for excellent care during their stay. They are asked to return

the card or leave it at the nurses station inbox for the caritas committee. The "recognized"

individual will be share to our management group so we can recognize the individual for providing

excellent care to our patient. We hope to achieve higher HCAHPS score and increase recognition

of our employee/staff for excellent care.

Heart-Centered Care

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Keyword TAGs: Identifier

Consortium2013-July, Central Valley, Manteca, Poster, Patient Care Services

Patients/Families

Descriptor Authentic Relationship, HCAHPS

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1 Names as listed in Lotus Notes, otherwise personal e-mails indicated

Inspired Contributor(s) 1 : Quyen Nguyen

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Service Area: Central Valley

Medical Center: MAN

Affiliation: PCS

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Year Shared: 2013

Venue: Caritas Consortium

Format: Poster

ID #: E14 (brochure title: Thank You Cards for Patients)

Heart-Centered Care

Heart-Centered Care

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