Hearty Welcome to a presentation on

KARNATAKA STATE ROAD TRANSPORT CORPORATION

Rajender Kumar Kataria, IAS

Managing Director, KSRTC

http://mitra.ksrtc.in

About Mysore City…

City of palaces & major tourist destination.

Heritage City famous for silk, ivory & sandal wood.

Developing as a I.T. Hub.

Growing as satellite city of Bangalore.

I.T. Activities, commercial, industrial & educational

institutes shifting to Mysore.

Particulars Details

Population 9.83 lakhs

City Area 128.42 Sq Kms

Length of Roads 1182 Kms

Distance from Bangalore 146 Kms

KSRTC in Mysore City

KSRTC Depots 4

Buses 458

Schedules 433

Passengers/day 3.50 lakhs

Bus Terminus 7

To establish an intelligent system to improve quality &

convenience of public transport system in Mysore city and

ensure the delivery of safe, fair, reliable and environment-

friendly transport system

To promote use of sustainable transport modes and enable

commuters to make informed choices on travel modes by

developing an integrated network in an effort to reduce

passenger wait times

To optimize operations, improve fleet utilization, schedules,

and vehicle availability with accurate information

Key Objectives

Play an important role in shaping the future ways of mobility and the transport sector

Uses the technology to solve today’s challenges

It helps

Reduce Waiting Time and Uncertainty

Increase the Safety of the Users

Reduce Fuel Consumption and Emission

Reduce Operational Costs

Improve Traffic Efficiency

Reduce Traffic Congestion

Improve Economic Productivity

Real Time Information for Passengers

about Arrival and departure

Intelligent Transport System (ITS)

KSRTC implemented Intelligent Transport System (ITS) at Mysore City under GEF-SUTP Programme.

It is the first of its kind demonstrative project in India for the entire fleet of city bus services in the history of Indian State Transport Undertakings.

Project Components

• Real Time Passenger Information System • In-Vehicle display System • Automated Voice Announcement System • Central Control Station • Automatic Vehicle Location System • Enterprise Management System • MIS Reports • Training

500 buses

105 bus shelters

2400 bus stops

45 platforms

6 bus terminals

About Project

PROJECT SCOPE

Procurement

• Works and Goods - Vendor for the implementation of ITS Solution • Consultancy Services

a) Project Management Consultancy - PMC - For assisting KSRTC in effective implementation

b) Monitoring and Evaluation Consultancy – M&E - For examining the implementation, the system/ service performance and the long-term impacts.

c) Technical Activities Consultancy - Comprehensive Services and Operational Analysis - CSOA

Organisational Structure for Project Implementation Managing Director, KSRTC

Chief Mechanical Engineer (P), KSRTC / Head- Project Implementation Unit

Team -PIU

PMC

Project Implementation

Agency

M&E

CSOA

Dy.COSP

Dy.CAO

DC-MCTD

ME (Env)

CSM

DME-MCTD

Stat. Officer

M/s.CMC Ltd

Delivery Center Head

Regional SBU Head

Project Manager

Account Manager

System Architect

IT Specialist

Tech. Support Manager

Project Manager

Site Team Leader

ITS Specialist

IT Specialist

Procurement Specialist

Financial Specialist

M/s.IBI Group

Project Manager

Site Team Leader

Statistical Specialist

Survey Lead

Project Manager

Site Team Leader

Transport Specialist

Business Analyst

KSRTC M/s.ICT

M/s.Lumiplan

Budgeting and Cost

Sl. Particulars Total

Cost

Procured

Cost

GoI Gok GEF KSRTC

1 ITS Goods 15.722 14.62 8.695 0.150 6.877 0

Consultancy

2 Project Management Cost 0.943 1.18 0.943 0 0 0

3 Monitoring and Evaluation 2.000 3.69 0.533 0 1.460 0.007

4 Technical Assistance 1.007 2.14 0.272 0 0.735 0

Others

5 Project Preliminary Costs 0.314 0.56 0.314 0 0 0

6 DPR, RFP & Tender

Evaluation

0.150 0.19 0.150 0 0 0

TOTAL 20.136 22.67 10.907 0.150 9.072 0.007

(in Rs. Crore)

9

Component View

ITS Components – Central Control Station / Data Centre

Data Centre Videowall

ITS Components – Passenger Information System

PIS Display System @ bus terminus/shelters In-bus Display System

PIS through SMS PIS through IVRS PIS through Commuter Portal

12

Services to Commuters

In-Bus & Bus Stop Solution

In-Bus real time audio & video bus stop information

Real-time ETA information at bus stops

Commuter Portal & GIS Application

Bus Stop, Route search facilities

Bus Fare, Route Map information

Search facility for Buses – Route and Bus stop Based

Real time Bus position & ETA information on GIS maps

Improve economic productivity

1. Driver duty performance

2. Route deviation Report

3. Improper Stoppage Report

4. Missed Trips Report

5. Harsh Acceleration / Braking Report

6. Trip Adherence Report

7. Bunching of Buses

8. Bus stops Skipped Report

9. Speed Violation Report

10. Bus Breakdown Report

11. Schedule Adherence Report

12. Depot Punctuality Report

Decision enabling MIS Reports for better transport planning

ITS Components – MIS Reports

Implementation Challenges

15 15

Implementation Challenges

Introduction of ITS in KSRTC for the first time

Concept of ITS was new to KSRTC

Lack of domain Knowledge & dependence on consultants

Dependence mainly on consultants for knowledge transfer

Multi-level monitoring, co-ordination and correspondences

Multi-Funding agencies, authorities, city administration etc

16

Implementation Challenges

World bank procurement practices – Goods and Services,

Consultancy Services

World Bank guidelines, Global Tender & Manual Tender

Financial Management

Norms required for financial releases and accomplishing

requisite documentation

JnNURM and GEF, Formalities, Utilization Certificates, Auditing

Norms, Fund Flows etc

17

Implementation Challenges

• Infrastructural Assistance

Non-availability of power supply at bus-shelters

Non-standard bus shelters

Co-ordination with Mysore City Corporation

Security of ITS equipment in public places

Getting timely approvals and support from various

local authorities like hospitals, tourist spots,

railways for deploying the PIS display boards

18

Implementation Challenges

• Infrastructural Assistance – Central Control Station

KSRTC made efforts to understand- how the CCS function, the

area required, power requirements, aesthetic appeal, user

convenience, videowall furnishing, networking requirements etc.

Success depends on acceptance by drivers

Drivers resistance – Fear of scrutiny

Convincing drivers that ITS is for improving operational efficiency

• Acceptance by Bus Drivers

• Training the Crew

Finalizing training needs & material

Refresher training, Training the trainers,

Building competency within available time constraints

19

Implementation Challenges

• Meeting Commuter Expectations

Operations as per ITS requirement

ETA Accuracy at PIS Boards

Information through SMS, IVRS and Commuter Website

Ensuring effective promotions & communications

M/s CMC Limited would talk about technical capabilities while IBI

would talk about functional requirements. Understanding the view

points of both the agencies and arriving to the consensus has been

a learning task.

• Synchronising Technology and Consulting domains

20

Implementation Challenges

• Installation of In-bus equipments – different types of buses,

placement of batteries /VMU/In-bus

Longer installation time than planned (old buses)

Buses available only in the night for installation

Mobilising skilled labour to handle installation

Excessive vibrations in rural routes

Bus Type Qty

Marco Polo 41

Parisara Vahini/Suvarna Vahini 227

Semi Low Floor - New Type 75

Semi Low Floor - Old Type 79

Volvo 36

Total 458

21

Implementation Challenges

• Route Validation

Huge number of operational routes

Form-4 bus stops v/s practical bus stops

GIS Mapping, Geo-fencing and capturing in

software application

Audio file management – recording, loading

to each bus, availability of same voice over

KSRTC traffic Department, Surveyors

certifying the routes and ensuring route

validation

Time Consuming and Laborious

Collect the list of bus stops in each route

Collect the Latitude & Longitude of each Stop

Create the Audio & Display file for each Stop

Load the files into VMU, Validate the accuracy of information

22

Implementation Challenges

• Trip Adherence to the last stop by drivers

Night halt buses

Trip closing

Adherence to geo-fence routes

Adherence to schedules and trips

• Security of equipments at bus stops – Measures to ensure

safety, Insurance

M/s CMC Limited has made the stealing of the equipments

difficult by ensuring extra nuts, bolts, meshes and covers. They

have also insured all the equipments.

23

Implementation Challenges

• Ambiguity in RFP

PIS Boards – Kannada and English fonts, customisation

Power Calculations – UPS and DG Set Requirements

Location of PIS Board

•Time gap between DPR preparation, RFP Preparation,

Contract Award and Implementation

Recurring Change Requirements

Technology Changes

Personnel Changes – CMC, KSRTC

Implementation Approach

Building Knowledge Base – In-depth study, thread-bear discussions, consultations

Multi-lateral Co-ordination – City Administration, PMU, WB, Consultants, State Govt. etc.

Acquaintance with WB Procedures – Finance, Procurement

Team Work – KSRTC, Vendor, Consultants etc

Detailed Project Planning and Documentation

Sound Management Review Techniques – Weekly Meetings, Monthly Steering Committee Meetings, Field visits, Adhoc meetings, consultations with PMC etc.

Comprehensive Training Program

Comprehensive Training

1493 crew members trained

Class Room training on the various components of ITS & their role,

Live demonstration of equipments in a bus ride,

Visit to Central Control Room and demonstration of ITS system

Depot Managers trained on

o Overview of ITS & its components and their role

o Modify schedules, driver details etc. in the system

o Analysis techniques to understand driver behavior

o Trip or Schedule non-adherence etc

Traffic Controllers & DTO trained on

o Overview of ITS & Components and their role

o Importance of schedule & trip adherence.

o Live demonstration on the issues araised due to non-compliance

Lessons Learnt

Acquaintance with World Bank Procedures

Identification and Construction of bus shelters

Ensuring power supply at bus shelters

Placement of PMC and M&E services in time

Exposure to the crew about the system in

advance

Location and designing of CCS

Budgeting of project components should have practical approach

Value of detailed implementation plan and in-depth documentation

Finalisation of route information at the beginning of the project

Practical approach to installations, software development, processes and solutions etc.

Constant filed visits and continuous improvements

Attention to all details and synergic efforts in resolving issues

Treat ITS as business function and not as a project for continued sustenance

27

Going Forward

Effective alignment of current business processes (including crew

discipline) with ITS to gain from its advantages

Ensuring security & maintenance of in-bus equipments and PIS boards

Ensuring uninterrupted power supply at bus shelters (not owned by

KSRTC)

Effective usage of ITS (SOS alerts, MIS reports, instant geo-search) by

Traffic Controllers, Operations Staff, Depot Management

Integrating ITS system within KSRTC existing IT solutions

Sustaining benefits of ITS – selection & identification of ITS data (what,

when, where) and prioritize them according to business needs. Digital

route information has enabled KSRTC to optimize its operations

Media Campaign

CH

AL

LE

NG

ES

GO

ING

FO

RW

AR

D

Replicability

• Based on ITS Mysore, KSRTC has initiated Vehicle Tracking and Monitoring

System Project covering 2000 long distance buses across all its depots.

• Recently, World Bank organized Two Day Workshop for executives working in

STUs/City Administration across India. KSRTC organized field visits to the

delegates besides sharing its experiences in rolling out the project.

• Many STUs have visited Mysore to understand the intricacies in replicating

this project in their respective cities.

• JnNURM-II Urban Bus Specifications mandate the use of ITS.

• ITS Market in India is growing at a decent rate and in few years time, ITS will

be seen functioning in all city buses.

AWARDS & RECOGNITIONS

AWARD FOR EXCELLENCE -2014, MoUD, GoI Golden Peacock -2013 UITP Regional Award APOLLO CV Award SKOCH Digital Award IMM – SCM Award