Heather M. Barton3 School Street

Goffstown, NH 03045603.397.2108

twovytwin@comcast.nethttps://www.linkedin.com/in/heatherbarton

SkillsAS400 – CampusVue – Magic (ticketing system) – MS Office – Active Directory –

Ghost Imaging – WDS Imaging – Creation of School Images from a base image – VPN -Create installation drive for Mac’s – Google Apps – Nortel phone system – LanDesk –

Dameware

Professional ExperienceMount Washington College, (Formerly Hesser College) Manchester, NH 2/2013 –

6/3/2016

Technology Support Analyst Report directly to the VP of Operations, with the support of parent company,

Kaplan shared services Special Projects, as sole IT Tech onsite I worked directly with the VP of

Operations and all Management staff in regards to onsite issues to provide multiple alternatives and solutions, discuss pros and cons of each and provide a plan of deployment

Install, upgrade and configure workstations to fulfill requests for hardware and software for new and existing users and classrooms

Maintain and support 159 student computers, 57 student IMac, 23 administrative MacBook Pro’s and 85 administrative desktop and laptops.

Creating custom campus images from parent company base image Deployment of images through Ghost or WDS Review, update and complete tickets from the internal ticketing system

required, closing 65 – 95 tickets per month with a 93% Service Level Agreement succession rate

Manage, update and order supplies/service for leased 28 multi-function units Manage the breakdown, relocation and setup of workstations to accommodate

user relocations, site relocation, site remodels and new location installations as assigned by supervisor.

Disseminate technical knowledge via ticketing system, conferences and written documentation to colleagues

Monitor and prepared new hire orientation information - remote and on-site faculty and administrative staff

Create and maintain files for all users, vendors and budgeting information for the use of the IT Department and Administration

Created and maintained college technology inventory When needed data entry for any of the colleges onsite departments

(Registrar’s Office and Admissions)

Worked hand in hand with the Safety department Supervisor to coordinate special events and/or functions provided by college or outside vendor.

Kaplan Higher Education, Manchester, NH 11/2007 – 2/2013

Technology Support Analyst – Contracted to Mount Washington College Parent company, Kaplan Higher Education Corp., for 5 campus locations Clearing agent for residential student pc connections to dorm student network

- approximately 400 users Maintain and support 5 campus locations - 385 student computers, 19 student

IMac, 16 administrative MacBook Pro’s and 225 administrative desktop and laptops.

Mount Washington College team lead, staff of 3 (2 techs and workstudy) prepared daily information and distributed tickets appropriately amongst the team.

Liaison between college management and the tech team Deployment of images through Ghost Administrative contact for Mount Washington College’s internal phone system

(5 campus’s, approximately 280 administrative phones and 200 dorm student phones). Maintain, run and punch down new cables as needed in phone room and update phone system as requested by campus management.

Review, update and complete tickets from the internal ticketing system required, closing 75 – 120 tickets per month with a 94% Service Level Agreement succession rate

Manage, update and order supplies/service for leased 54 multi-function units Manage the breakdown, relocation and setup of workstations to accommodate

user relocations, site relocation, sire remodels and new location installations as assigned by supervisor or campus management.

Disseminate technical knowledge via ticketing system conferences and written documentation to colleagues

Monitor and prepare new hire orientation information remote and on-site faculty and administrative staff

Mount Washington College, Manchester, NH 5/2000 – 11/2007

Computer Support Technician Clearing agent for residential student pc connections to dorm student network

- approximately 400 users First point of contact for the IT Director, Network Administrator and Computer

Support Administrator Scheduling of all appointments, deployment plans and dispatching for the 6 IT

staff members First level of prioritization and technical resource allocation for CampusVue Administrative contact for Mount Washington College’s internal phone system

(5 campus’s, approximately 280 phones). Maintain and update phone system as requested by campus management.

Mount Washington College, Manchester, NH 6/1994 – 5/2000

Coordinator of Academic Services Coordinator/preparer of faculty payroll with 8 disbursements per year Coordinator/preparer of faculty contracts for all 5 Mount Washington College

sites Lead administrative support person for the Academic Dean and Office of

Academic Affairs Academic liaison to the Registrar’s Office Coordinator/preparer of all reports required through out the year required for

Accreditations, NEASC site visits, KAPTE visits, Board of Director meetings and all 8 registrations for all 5 Mount Washington College sites

Oversaw Academic Affairs 3 staff membersAdditional Experience

Mount Washington College – Higher Education receptionist/Administrative Asst. for all departments (3/1992 – 6/1994)

Mount Washington College – Continuing Education Telemarketer (3/1992)

Education

Associate Degree in Business Science, Mount Washington College, Manchester, New HampshireCertificate in Word Processing Specialist, Mount Washington College, Manchester, New Hampshire