heather parsons resume

Heather Parsons4056648358

[email protected]

PROFESSIONAL EXPERIENCE

MERCY Edmond, Oklahoma United StatesPatient Access Representative January 2016 to Present • Ensures efficient and orderly registration or pre-admission of patients by interviewing patient or representative • Ensures completeness of paperwork and patient's understanding of paperwork signed • Obtains patient identification, photo and insurance and any other pertinent demographic information needed • Ensures appropriate distribution of paperwork to other departments. • Ensures accurate insurance information through eligibility and pre-certification process. • Works with patient and or patient representative and Patient Accounts to obtain Up Front collections using collection software to determine amounts due at time of service utilizing Financial Counselor when needed. • Responsible for daily deposit of total receipts collected, creates report for Accounts Receivable and places monies in envelope.• Responsible for balancing cash drawer and petty cash bag.• Competes random tasks as assigned.

Chickasaw Nation Newcastle, Oklahoma United StatesBlack Jack Soft Count September 2015-January 2016 Remove and replace canisters holding monies. Count collected monies and transfer to vault. Assist other soft count teams if needed. Assist on gaming floor if needed.

OG&E/Aerotek Oklahoma City, Oklahoma United StatesCustomer Service Representative April 2015-July 2015 Answer telephones and give information to callers, or transfer calls to appropriate individuals. Assist other departments in time of need with call volume. Resolve member issues by following the issue through to its completion or resolution. Assist members with setting up new service, stopping service, transferring service. Set up payment arrangements Resolve billing questions

Jackson Hewitt Oklahoma City, Oklahoma United StatesTax Specialist Jan 2015- April 2015 Prepare Taxes Answer tax questions Advise on taxes and filling out forms for employers Daily Deposits Daily Reports Open and close location

OptumRx Oklahoma City, Oklahoma United StatesSenior Customer Service Advocate Sep 2011 – Dec 2014 Assist members with placing orders for mail order medication. Help resolve billing and EOB questions. Interact with physician offices and pharmacists regarding member medication. Resolve retail processing issues with member medications. Answer telephones and give information to callers, or transfer calls to appropriate individuals. Assist the training department with new hire classes and continuing education classes for current employees.

Oklahoma City, Oklahoma United States 4056648358 [email protected]

Assist other departments in time of need with call volume. Assist on new projects whenever they arise. Resolve member issues by following the issue through to its completion or resolution.

Reno Partners Oklahoma City, Oklahoma United StatesCustomer Service Aug 2010 – Sep 2011 Issue receipts, refunds, credits, or change due to customers. Take inventory or examine merchandise to identify items to be reordered or replenished. Pack customer purchases in bags or cartons. Receive payment by cash, check, credit cards, or automatic debits.

Teddy Bear Connection Salisbury, Maryland United StatesOwner Jun 2006 – Dec 2008 Oversaw busy retail store including direct supervision of 10 employees. Analyze employment-related data and prepare required reports. Keep records or prepare reports as the owner concerning visits with clients. Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Conduct reference or background checks on job applicants. Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances,

performance evaluations, classifications, and employee leaves of absence. Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or

production, supervisory reports on performance, and dates of and reasons for terminations. Oversee activities directly related to making products or providing services. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll

discrepancies. Process paperwork for new employees and enter employee information into the payroll system. Perform general office duties such as typing, operating office machines, and sorting mail. Hear and resolve complaints from customers or the public. Answer phone calls and direct calls to appropriate parties or take messages.

Wedding Chapel on the Shore Salisbury, Maryland United StatesWedding Coordinator Aug 1998 – June 2010 Assisted in location coordination. Assisted with music and video choices and execution. Resolve issues by following the issue through to its completion or resolution. Assisted with flowers and colors. Assisted with anything else that needed attention.

Caroline Apartments Denton, Maryland United StatesProperty Manager Aug 1996 – Jun 1998 Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local

areas. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage,

taxes, and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Investigate complaints, disturbances and violations and resolve problems following management rules and regulations. Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors. Formulate, direct and coordinate marketing activities and policies to promote products and services, working with

advertising and promotion managers. Inspect tenant apartments to ensure we were within government guidelines, public areas, and grounds for cleanliness

and appearance. Answer inquiries pertaining to apartment complex policies and resolve tenants' complaints. Compile and analyze credit information gathered by investigation.

Self Delmar, Maryland United States


Domestic Engineer Jul 1997 – Jun 2010 Administer bedside or personal care, such as ambulation or personal hygiene assistance. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for Grandmother that resided with my family during periods of incapacitation, or convalescence, providing

companionship, personal care, or help in adjusting to new lifestyles.

EDUCATION NORTH HARFORD Pylesville, Maryland United StatesHigh School Diploma, Jun 1989

ADDITIONAL SKILLS I also have had training at a community college in the Microsoft Office Suite so that I am proficient with Word, Excel,

PowerPoint, and Outlook. I have had classes and a certification for web design. Microsoft Office Suite (10+ years) Bookkeeping (10+ years) Customer Service (10+ years) Data Entry (10+ years) Event Planning (10+ years) Filing (10+ years) Inventory Management (10+ years) Receptionist (10+ years) Quickbooks (10+ years)


heather parsons resume

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