Heather Heath

817-915-9754 | texasgymnast8@gmail.com

Education Timber Creek High School , Keller, TX

• Graduated 2013

Tarrant County College

• Currently enrolled (online only)

• Majoring in Business

Experience

01/2016-Current

Retail Banker-Teller | Woodforest National Bank | Fort Worth Beach

• Processes a variety of customer transactions accurately and efficiently in adherence to

bank policies and regulations such as cashing checks, processing deposits and withdrawals,

loan payments, cash advances, transfers, and issuing monetary instruments.

• Performs opening, closing, and other branch servicing duties such as cash and vault

balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits

and control checks; maintaining and servicing automated teller machines; and cleaning work

areas.

• Opens and performs account maintenance on certificate of deposit, consumer and

business accounts; assists with courtesy and collection calls as needed.

• Addresses customer questions and concerns by phone and in person; files disputes or

refers to appropriate internal resources for resolution as appropriate.

• Proactively seeks ways to develop and expand customer relationships.

• Achieves personal sales and referral goals by identifying, marketing, and cross-selling

banking products and services beneficial to customer needs.

03/2015 - 01/2016

Assistant Operations Manager | 24 Hour Fitness | Fort Worth Western Center

• Hires, trains and develops a strong team of Service Representative and Kids’ Club

professionals that delivers on company goals and reflects its values.

• In charge of inventory control as well as product placement.

• Performs customer service duties such as proactively engaging club member base,

regularly greet and interact with members.

• Handles cash drawer maintenance as well as taking cash deposits to the bank.

• Implement new operational procedures in the club and follow-up with compliance checks

by monitoring club systems and employee performance.

• Responsible for recognizing opportunities to gain referrals as well as add-ons

08/13-02/15

Service Representative | 24 Hour Fitness | Keller

Greeting members and addressing member concerns.

Handling retail transactions and taking payments.

Answering phones

Keeping a clean and orderly back stock

Promoting and selling products.

03/13-02/15

Kids Club Attendant | 24 Hour Fitness | Keller

Attending to children between the ages of 6 months and 12 years

Ensuring the safety of all children and attendants in the Kids Club

Actively engaging with the children and co-workers to provide a fun and safe environment.

01/13-09/13

Lead Party Coordinator | Sweet & Sassy | Southlake

Manage and coordinate 3-5 Party Coordinators

Organized and ran various themed parties

Responsible for upselling various party add-ons

Responsible for making sure the parents and children are cared for and happy

02/09-03/13

Bather | Diggidy Dog | Keller

Responsible for collecting payments

Worked with customers to understand what services they want for their dogs

Responsible for washing and drying dogs in a timely manner.