heathrow terminal 3 integrated baggage, apm programme management sig conference 2017, 02 march 17,...
TRANSCRIPT
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March 2017
Terminal 3 Integrated Baggage
Darren Colderwood
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Integrating Heathrow Baggage
• First of type baggage installation
• Delivered whilst Terminal 3 was operating (30k bags per day)
• Circa £600m programme of overall works
• 6 years to develop and build
• T3IB building - 200m long, 50m wide, 35m high
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Wha
t’s insid
e T
3IB
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T3IB and Multiple Associated Projects
First baggage facility to be connected
to the enterprise service bus
T3/T5
baggage tunnel
Traffic information
screensBaggage check-in
refurbishment
Container stores
Roads and blast
screens
Tug charging Baggage control
rooms and HBS
screening
Relocation of VIP
suite (T3 to T5)
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Managing the Complexity of Change
New processesNew ways of
working
New and multiple
handlers
New technologies
and systems
New facilities &
environments
Integration with wider
airport programmes
Complex transition
over 16 months20+ airline partners
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The Challenge of Complexity
T5
Te
ch
no
log
y
Infrastructure
No change
Some change
Change for most
Some new
New for most
Som
e ch
ange
Cha
nge
for m
ost
Som
e ne
w
New
for m
ost
T3IB
T2 PT5TBS
T5C
T1T
T3IB
T5
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Stakeholder Communication and Engagement
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Getting the Balance Right……
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How we created a Large Multi-Faceted Team
Programme Team
FinanceProject
Management
Vanderlande
Mace
IT
Planning
Operations
Operational
Readiness
Risk
Management
Run as a Programme with funding agreed at board level, enabling
the team to manage the overall objective across the projects
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Safety on Site
• Circa 5 million cumulative manhours
worked across 10 sites
• Only 2 reportable incidents since
construction began in 2011
• An outstanding safety performance
for a complex project in a constrained
location
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Managing Construction Complexity
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Jun 2016Check -in
move 5
(zone A)
T3IB Transition Plan
Fin
al co
nn
ectio
n f
rom
ch
eck-in
to
T3
IB
All
bag
s p
roce
sse
d th
rou
gh
new
fa
cili
ty
Transfer bags Checked –in bags
Mar 2015Check-in
moves 1 & 2
(zone G)
Apr 2015Check-in
moves 1 & 2
(zones E2,F,G)
Mar 2015Transfers
move 3
(Building 139)
May 2015Transfers
move 4
(Building 139)
Sep 2015Check-in
move 3
(zones C2,D,E1)
Feb 2016Check-in
move 4
(zones B, C1)
Mar 2015Transfers
move 2
(Lima 18)
Mar 2015Transfers
move 1
(Building 139)
*
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Multi-layered Operational Readiness Solution
Final Drills: Live Trials
Show Me You Know: Rehearsals
Practice: Proving Participation
Training & Familiarisation
Employee
Engagement
Early Training & Familiarisation
Optimisation & Embedding
Go-Live
TimeIncreasing
Assurance
SME support
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Making sure we were ready – integrated trials programme
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Key Learning from the Programme
• T3IB was not initially recognised as a
technology programme.
• The programme was set up to be
managed in the standard way (risk
provision)
• T3IB was constrained by real estate
availability so had to be built
vertically
• The baggage system supplier had
not built a baggage system like this
before
• New technology meant new work
practices so new skills were required
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Key Learning from the Programme
• The T3IB programme was not just a
construction programme but a major
business change programme too
• Effective stakeholder management and
collaboration between all teams was
absolutely pivotal to the success
• T3IB has brought people, processes,
infrastructure and technology together to
• keep baggage flowing smoothly
• improve baggage performance
• enhance the baggage experience for
passengers
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Business Benefits
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Our partners
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March 2017
Terminal 3 Integrated Baggage
Thank you
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This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events