Hector R. Torres

60046-02 Efird Dr., Fort Hood, TX 76544

(254)213-2488 (254)247-4675 ♦ htorres1313@hotmail.com

“Outstanding Professional Skills that’s committed to Excellence”

Self-motivated, entrepreneurial-spirited and result-driven individual with fifteen + years of diverse and challenging Medical experience in interacting with patients. My reputation precedes me for being a skilled negotiator, listening and analyzing customer thoughts. Adept in comprehending and conveying complex duties and responsibilities during stressful situations. Strong attributes in client relationship management, Supervising and directing large groups of personnel, customer needs, and direct and indirect sales. Fluent in speaking, reading and writing in Spanish and English.

Professional Experience :

United HealthCare (01/2013-08/2014)

Work involves responsibility for client case management including assessment, Planning, advocacy and follow-up; networking with community agencies and developing outreach contacts in support of clients. Work also involves participating in departmental task forces, staff meetings, community groups and /or advisory councils; accepting public speaking requests regarding program services and/or available community services. Supervision is received from an administrative superior with work being reviewed in the form of reports, conferences and effectiveness of services provided.

Account Manager (03/2011-01/2013)

Establishes productive, professional relationships with key personnel in assigned customer

accounts. ● Coordinates the involvement of company personnel, including support, service, and management

resources, in order to meet account performance objectives and customers’ expectations. ● Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts ● Proactively leads a joint company-strategic account planning process that develops mutual

performance objectives, financial targets, and critical milestones for a one and three-year period. ● Proactively assesses, clarifies, and validates customer needs on an ongoing basis. ● Leads solution development efforts that best address customer needs, while coordinating the

involvement of all necessary company personnel. 

Healthcare Supervisor (April/1998-Nov/2012)

● Managed and supervised over 200 military personnel involved in practice of Healthcare

● Trained over 1,200 military personnel as Combat Medical Specialist with a graduation rate of 100%

● Assisted in operation rooms, under the supervision of surgeons, registered nurses, or other surgical personnel.

● Helped set up operating room, prepared and transported patients for surgery, adjusted lights and equipment, passed instruments and other supplies to surgeons and surgeon's assistants.

Medical Reviewer (Jan/1998-Nov/2003)

● Examined and analyzed Medical records to determine financial status of establishment and prepare financial reports concerning operating procedures

● Examined records and interviewed workers to ensure recording of transactions are in compliance with laws and regulations

● Excelled in the top 10% for medical records evaluation mandated by the Federal Medicaid Program

Medical Equipment Sales (July/1996-Feb/1998)

In any setting the process of selling involves contacting potential customers, identifying their needs, persuading them that your products or services (rather than those of competitors) can best satisfy those needs; closing the sale by agreeing the terms and conditions; and providing an after-sales service. Medical sales representatives do all of this and more.

Hector R. Torres htorres1313@hotmail.com page 2

Work History

Operating Room Instruments Specialist U.S. Army, Tripler Medical Center, HI

Healthcare Supervisor U.S. Army, Fort Stewart, GA, Veteran

Medical Reviewer Quality Insurance Professional Research, San Juan, PR

Salesperson Health Testing Equipment Sales, San Juan, PR (July/1996)-(Feb/1998)

Account Manager (Sales) Central Texas Marketing and Management, Temple, TX (06/2012-present)

Military Training/Education/

U.S. Army Medical Command, Fort Sam Houston, TX Graduated

Tripler Army Medical Center, city, HI Graduated

Curriculum: Healthcare/Medical Studies

Areas of expertise:

● Emergency Medical Technician (EMT)

● Medical Instrument Sales

* Military NCO, Trainer

● Operating Room Procedures

Central del Caribe School of Medicine, San Juan, PR Graduated

Master’s Degree Administration

University of Puerto Rico, San Juan, PR Graduated

Bachelors of Science in Biology

Certifications

BLS and ACLS Fort Lee, VA

National Registry of Emergency Medical Technician Fort Stewart, GA