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Table of Contents
Chapter 1Operations and Productivity 1Discussion Questions 1Ethical Dilemma 1End-of-Chapter Problems 2Additional Homework Problems 4Case Study 4
National Air Express 4Video Case Studies 4
Frito-Lay: Operations Management in Manufacturing
Hard Rock Cafe: Operations Management in Services 5
Additional Case Study 6Zychol Chemicals Corporation 6
Chapter 2Operations Strategy in a Global Environment 7Discussion Questions 7Ethical Dilemma 8End-of-Chapter Problems 8Case Study 9
Minit-Lube 9Video Case Studies 9
Strategy at Regal Marine 9Hard Rock Cafe’s Global Strategy 10
Additional Case Study 10Motorola’s Global Strategy 10
Chapter 3Project Management 11Discussion Questions 11Ethical Dilemma 12Active Model Exercise 12End-of-Chapter Problems 13Additional Homework Problems 20Case Study 23
Southwestern University: A 23Video Case Studies 23
Project Management at Arnold Palmer Hospital 23
Managing Hard Rock’s Rockfest 24Additional Case Study 25
Shale Oil Company 25
Chapter 4Forecasting 27Discussion Questions 27Ethical Dilemma 28Active Model Exercises 28End-of-Chapter Problems 28Additional Homework Problems 43Case Studies 46
Southwestern University: B 46Digital Cell Phone, Inc. 46
Video Case Study 47Forecasting at Hard Rock
Cafe 47Additional Case Study 47
The North-South Airline 47
Chapter 5Design of Goods and Services 49Discussion Questions 49Ethical Dilemma 49Active Model Exercise 50End-of-Chapter Problems 50Additional Homework Problems 59Case Study 61
De Mar’s Product Strategy 61Video Case Study 61
Product Design at Regal Marine 61
Chapter 6Managing Quality 62Discussion Questions 62Ethical Dilemma 63Active Model Exercise 63End-of-Chapter Problems 64Additional Homework Problems 70Case Study 71
Southwestern University: C 71Video Case Studies 73
The Culture of Quality at Arnold Palmer Hospital 73
Quality at the Ritz-Carlton Hotel 74Additional Case Study 74
Westover Electrical, Inc. 74
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Supplement 6Statistical Process Control 75Discussion Questions 75Active Model Exercises 76End-of-Supplement Problems 76Additional Homework Problems 83Case Study 86
Bayfield Mud Company 86Video Case Studies 87
Frito-Lay’s Quality-Controlled Potato Chips 87Farm to Fork: Quality at Darden
Restaurants 87Additional Case Study 87
Green River Chemical Co. 87
Chapter 7Process Strategy and Sustainability 88Discussion Questions 88Ethical Dilemma 89Active Model Exercise 89End-of-Chapter Problems 89Case Studies 92
Rochester Manufacturing’s Process Decision 92Environmental Sustainability at Wal-Mart 92
Video Case Studies 93Green Manufacturing and Sustainability at
Frito-Lay 93Process Analysis at Arnold Palmer Hospital 93Process Strategy at Wheeled Coach 94
Additional Case Study 95Matthew Yachts, Inc. 95
Supplement 7Capacity and Constraint Management 96Discussion Questions 96Active Model Exercises 96End-of-Supplement Problems 97Additional Homework Problems 102Video Case Study 104
Capacity Planning at Arnold Palmer Hospital 104Additional Case Study 105
Southwestern University: D 105
Chapter 8Location Strategies 107Discussion Questions 107Ethical Dilemma 108Active Model Exercise 108End-of-Chapter Problems 108Additional Homework Problems 113Case Study 115
Southern Recreational Vehicle Company 115Video Case Studies 115
Locating the Next Red Lobster Restaurant 115Where to Place the Hard Rock Cafe 115
Additional Case Study 117Southwestern University: E 117
Chapter 9Layout Strategies 118Discussion Questions 118Ethical Dilemma 119Active Model Exercise 119End-of-Chapter Problems 119Additional Homework Problems 132Case Study 133
State Automobile License Renewals 133Video Case Studies 134
Laying Out Arnold Palmer Hospital’s New Facility 134
Facility Layout at Wheeled Coach 135Additional Case Study 135
Microfix Inc. 135
Chapter 10Human Resources, Job Design, and Work Measurement 136Discussion Questions 136Active Model Exercise 136Ethical Dilemma 137End-of-Chapter Problems 137Additional Homework Problems 150Case Study 151
Jackson Manufacturing Co. 151Video Case Study 152
Hard Rock’s Human Resource Strategy 152Additional Case Studies 152
Chicago Southern Hospital 152Karstadt vs JCPenney 152The Fleet that Wanders 153
Chapter 11Supply-Chain Management 154Discussion Questions 154Ethical Dilemma 155End-of-Chapter Problem 155Additional Homework Problem 158Case Study 159
Dell’s Value Chain 159Video Case Studies 159
Darden’s Global Supply Chains 159Arnold Palmer Hospital’s Supply Chain 160Supply-Chain Management at Regal
Marine 160Additional Case Study 160
Amazon.com 160
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Supplement 11Outsourcing as a Supply Chain Strategy 162Discussion Questions 162End-of-Supplement Problems 162Case Study 163
Outsourcing to Tata 163Video Case Study 163
Outsourcing Offshore at Darden 163
Chapter 12Inventory Management 164Discussion Questions 164Ethical Dilemma 164Active Model Exercises 165End-of-Chapter Problems 165Additional Homework Problems 173Case Studies 176
Zhou Bicycle Company 176Sturdivant Sound Systems 176
Video Case Studies 177Managing Inventory at Frito-Lay 177Inventory Control at Wheeled Coach 177
Additional Case Studies 177Southwestern University: F 177Laplace Power and Light 179
Chapter 13Aggregate Planning 180Discussion Questions 180Ethical Dilemma 180Active Model Exercise 181End-of-Chapter Problems 181Additional Homework Problems 197Case Studies 199
Southwestern University: G 199Andrew-Carter, Inc. 200
Additional Case Study 200Cornwell Glass 200
Chapter 14Material Requirements Planning (MRP) and ERP 202Discussion Questions 202Ethical Dilemma 203Active Model Exercise 203End-of-Chapter Problems 203Additional Homework Problems 222Case Study 226
Hill’s Automotive, Inc. 226Video Case Study 226
MRP at Wheeled Coach 226Additional Case Study 227
IKON’S Attempt at ERP 227
Chapter 15Short-Term Scheduling 228Discussion Questions 228Ethical Dilemma 228Active Model Exercise 228End-of-Chapter Problems 229Additional Homework Problems 237Case Study 241
Old Oregon Wood Store 241Video Case Study 242
Scheduling at Hard Rock Cafe 242Additional Case Study 242
Payroll Planning, Inc. 242
Chapter 16JIT and Lean Operations 243Discussion Questions 243Ethical Dilemma 243End-of-Chapter Problems 243Additional Homework Problems 245Case Studies 245
Mutual Insurance Company of Iowa 245JIT after a Catastrophe 245
Video Case Study 246JIT at Arnold Palmer Hospital 246
Chapter 17Maintenance and Reliability 247Discussion Questions 247Ethical Dilemma 248Active Model Exercise 248End-of-Chapter Problems 248Additional Homework Problems 250Video Case Study 250
Maintenance Drives Profits at Frito-Lay 250Additional Case Studies 251
Worldwide Chemical Company 251Cartak’s Department Store 251
Quantitative Module ADecision-Making Tools 252Discussion Questions 252End-of-Module Problems 253Additional Homework Problems 260Case Study 262
Tom Tucker’s Liver Transplant 262Additional Case Studies 262
Arctic, Inc. 262Ski Right Corp. 263
Quantitative Module BLinear Programming 264Discussion Questions 264Active Model Exercise 264End-of-Module Problems 265Additional Homework Problems 274
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Case Study 279Golding Landscape and Plants, Inc. 279
Additional Case Studies 279Chase Manhattan Bank 279Coastal States Chemical 280
Quantitative Module CTransportation Models 282Discussion Questions 282End-of-Module Problems 282Additional Homework Problems 295Case Study 299
Custom Vans, Inc. 299Additional Case Study 302
Consolidated Bottling: B 302
Quantitative Module DWaiting-Line Modules 304Discussion Questions 304Active Model Exercises 306End-of-Module Problems 306Additional Homework Problems 313Case Studies 316
New England Foundry 316The Winter Park Hotel 316
Additional Case Study 317Pantry Shopper 317
Quantitative Module ELearning Curves 318Discussion Questions 318Active Model Exercise 318End-of-Module Problems 318Additional Homework Problems 321Case Study 322
SMT’s Negotiation with IBM 322
Quantitative Module FSimulation 323Discussion Questions 323End-of-Module Problems 324Additional Homework Problems 336Case Study 339
Alabama Airlines’s Call Center 339Additional Case Study 342
Saigon Transport 342
On-Line Tutorial 1Statistical Tools for Managers 343Discussion Questions 343End-of-Tutorial Problems 343
On-Line Tutorial 2Acceptance Sampling 348Discussion Questions 348End-of-Tutorial Problems 348
On-Line Tutorial 3The Simplex Method of Linear Programming 350Discussion Questions 350End-of-Tutorial Problems 350
On-Line Tutorial 4The MODI and VAM Methods of Solving Transportation Problems 356Discussion Questions 356End-of-Tutorial Problems 356
On-Line Tutorial 5Vehicle Routing and Scheduling 362Discussion Questions 362End-of-Tutorial Problems 363Case Study 364
Routing and Scheduling of Phlebotomists 364
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