Helen Ramsay The Mediation Attempt

Helen RamsayThe Mediation AttemptKristianto 29114305Jonathan 29114307Florentina 29114312Ratna Sari 29114357Jeremy 29114454Rizky 29114367Melati 29114355Vanissa 29114369

CharactersHelen Ramsay a recently recruited head of HRBrian Bossidy Sales directorSteve Slakman Brians subordinate

Brian Bossidy came to Helen Ramsay to complain about Steve, his misbehaving subordinate. Bossidy claimed to have tried his best to solve the problem only to meet a dead end.What Brian Thinks about SteveWhat Brian Thinks about Steve:Not working rightNot enough communications & misunderstandingsNeeds more training, doesnt really know how to handle thingsDoesnt know how to make a good decision makingDoesnt take problem seriouslyNever felt responsible for failuresLack of drive and ambition

BRIAN WANTS STEVE FIREDWhat Steve Thinks about BrianWhat Steve thinks about Brian:Doesnt trust Steve doing the jobDoesnt reward Steve when doing the job right, indignantDoesnt respect Steves opinion about thingsBypassing Steves authorityAlways blame Steve for decreasing companys performanceNever agrees with Steves ideas; always forcing his own, so its better to stay silentMediation AttemptHelen tried to sit the two down only to find the mediation attempt turned into a hot debate and flying accusations.

Seeing no solution in sight, Helen stopped the mediation for the day and hoped to continue it the following day.

Brian, on the other hand, felt it was going to be useless no matter what.Proposed solutionChange the mediation methodHelen could ask both Brian and Steve to write their complaints about each other. This method allows them to keep a calm head while reading the complaints. Then, both are asked to give comments on every complaint given by the other party. They are asked to give complaints and comments as honestly as possible.After that step, when the situation is feasible, Helen could sit the two down again together.