hello dante ricci - afsug · •consumerism –changing citizen engagement paradigm towards...
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Hello Dante Ricci Learn how governments are running SAP to transform in the digital era
SAP
About Dante Ricci Dante has over 22 years of experience in technology holding roles in solution management, valueengineering, operations, innovation and marketing.
Dante’s mission is to empower people through technology to improve both organization performance,and people’s lives. He is passionate about helping other. He volunteers for the Washington DC CapitalArea Leukemia & Lymphoma Society and is a member of the Longwood University Alumni Board.
Who we are
Trends/priorities & challenges in the industry
How SAP helps with the priorities and challenges
Customer examples
Agenda
SAP Public Sector provides solutions to >13,000 customers
58% of United Nations member governments to help improve
citizen services
10 of the 10 most innovative countries in the world run SAP
solutions(Source: 2018 Bloomberg Innovation Index)
10 of the 10 cities with the highest institutional effectiveness
in the world run SAP solutions(Source: Economist Intelligence Unit, Global City Competitiveness Benchmark)
10 of the 10 smartest cities in the world run SAP solutions(Source: IESE Cities in Motion Index 2017)
The Public Sector industry is closely connected with purpose
and the SAP mission to make the world run better and
improve people’s life’s
SAP in Public Sector – Who we are
• Your timeless mission to protect the community, provide services, and help the economy prosper stays the same.
• The best governments put the citizen at the center of their activities.
• Governments are struggling with an ever-increasing speed of change:• Societal stability and sustainable growth are put at risk
• Rising Citizen expectations
• People’s trust in government is at an all-time low.
• Governments have to adopt new paradigms in their business model and processes:• Consumerism – changing citizen engagement paradigm towards
proactive, personalized services
• Predictive policy and decision-making – unlock the mass of data; use it to foresee changes and take action instead of merely react to problems
Industry trends and priorities
55%
By 2023, to enable timely decision
making, 55% of national governments
will deploy edge intelligence and
perform initial data processing of IOT,
networks, or other devices at the point
of action.9
51%
of public sector organizations have
moved a large or very large
percentage of their business
processes to the cloud.10
We see investments and energy around three strategic prioritiesLeading public sector organizations use digital technologies to create the Intelligent Enterprise
Putting the Citizen at the Center has to be the norm for success in the digital age. This does not stop with providing a next generation constituent experience. It should also should apply to the ability to simulate the impact of potential options to direct scarce resources for maximum impact.
Leveraging Data as an Asset
Transforming policy development, planning, service delivery, and measurement of outcomes. Acquire the ability to collect and connect data that was previously siloed, and use the data to recognize unseen patterns and then act accordingly.
Reimagining business processes and models
The ability to respond faster to changes in a world of disruption and pivot business processes to better deliver the right outcomes.
The intelligent enterprise for government enables public value
Apply technology and use data to automate processes which could note be automated before
Enable employees to focus on higher value outcomes
Enable the agency to invent new business models and value streams
Optimize existing processes for more efficiency or reliability
Extend current business processes beyond efficiency gains to capture new sources of value
Transform the organization’s value chain or business model
Optimize
Extend
Transform
.
The Intelligent Enterprise Suite enables next generation business processes to deliver breakthrough business value to citizens
Intelligent Suite
Our intelligent, integrated applications can help manage constituents, business networks, employees, and core processes. They are easily extensible – and offer a consistent and intuitive user experience.
Intelligent Technologies
Drive continuous innovation with a guided approach to digital transformation that combines intelligent technologies and services.
Digital Platform
Provides the basis for managing data from any source, in any format and rapidly develop, integrate, and extend business applications – with an open platform.
Constituents have to repeatedly fill out the same data, multiple times to multiple government departments. Simultaneously, government officials need to garner accurate, trusted data from their constituents.
Blockchain technology replaces less secure data sharing methods by using the groundbreaking distributed ledger technology. It will reduce fraudulent activity and increase transparency.
Inability to garner insights using into the causes for tax default at both an aggregate level across all taxpayers and individual taxpayer level
Use SAP Leonardo Machine Learning to analyze the causes for tax default at both an aggregate and individual taxpayer level.
Examples for transforming the public sector value chain and business models
Digital citizen Intelligent payments
Reduced fraudulent activity
Increased transparency
Improved the citizen experience
Reduced number of taxpayers from becoming debtors
Improved revenue collection
Transform
SAP is focused on powering breakthroughs with customers to improve outcomes SELECT CUSTOMER EXAMPLES
Queensland Government Office of State Revenue(tax intervention and fraud prevention – ML, Qualtrics)
State of Indiana (data driven government) Made in A Free World (reducing child and slave labor) State of Arkansas (recidivism) City of Antibes (water management) Bilbao (all in one tax view for citizens) Hakusan Corporation (seismic measurement for
earthquake prediction) Nippon Telegraph and Telephone (NTT) (preventing
accidents before they happen) City of Buenos Aires (flood, lighting and work order
management) City of San Diego (SAP Cloud Platform – water
conservation) City of Provo (Qualtrics) (citizen feedback) City of Heidelberg (smart waste)
State of Illinois (working towards a digital state) Post NL (API’s with partners to extend business) County of Santa Clara (cloud procurement) Swiss Post (S/4HANA, Cloud HR and Procurement) Australian Bureau of Statistics (cloud time and expense) City of Houston (cloud based contingent labor) Ras Al Khaimah (citizen services, permits) Province of Nova Scotia (procurement, HR in the cloud) Province of South Tyrol Italy (blockchain) Auckland Council (citizen engagement) Rainforest Connection (preventing deforestation) Christchurch City Council (citizen experience) Northern Beaches (managing biodiversity) City of Nanjing (traffic management) Don Solidares (BusinessOne ERP) Suffolk Libraries (SAP ByDesign cloud ERP) City of Cape Town (BPC, investigative case management)
Innovate to Serve Citizens BetterReasons to choose SAP for Innovation in Government
1 Simplify the complexity of government
2 Breakdown bureaucratic data silos to gain policy insight and drive action
3 Explore and establish new business models in government
4 Build a more productive workforce for today and the future
5 Drive value for citizens
contactdetailsName : Dante Ricci
Company : SAP
Email : [email protected]
Contact # : 703-220-0352
Website : www.sap.com/public sector
Twitter: @Dantericci1
thankyou