A CMMi Level 5 Company

T r a c k i n g o f R e q u e s t s M a d e E a s y

HelpDesk

A CMMi Level 5 Company

In an organization it becomes difficult to keep track of status of request and tasks when there are multiple such requests are being made every day. To ensure smooth functioning of organization, which is essential for its productivity, you need to have some solution to manage request and task.

If you have all the documents maintained properly with its updates, it will increase the efficiency of the organization.

Helpdesk allows Employees to place ERP request get it approved without delay. It also helps in task management and keeping track of its progress.

Historical data helps to improve the quality of work.

Document management provide facility to share the document with other users, saves the time of mailing it and version control keep track of changes made by different users

Help desk has additional features such as announcements and events. Feedback process helps to keep track of quality of work being performed.

THE DIGITAL GROUP

System Requirements

Hardware & Software Requirements

Minimum

Server

Operating System: Windows Server 2008 R2 Standard Edition

RAM: 8 GB, Dual Core SharePoint Foundation 64 Bit & MSSQL2008 R2 Express Edition

Internet Explorer 7, 8 or 9

Software:

Active Directory should be installed and populated with proper data.

Client

Browser:

Recommended

Server

Operating System: Windows Server 2008 R2 Standard Edition

RAM: 8 GB, Dual Core SharePoint Foundation 64 Bit &SQL Server2008 R2 64 Bit (Standard Edition)

Internet Explorer 7, 8 or 9

Software:

Active Directory should be installed and populated withproper data.

Client

Browser:

www.thedigitalgroup.com

Its Key Features are:

User-friendly

Smart Dash board

Compact system with required features available

Identify and track the life cycle of each IT /ERP request from initial request report final

solution and action.

Categorization and prioritization of each helpdesk request.

Robust search functionality of each issue in help desk repository

Integration with mail system

Partnerships

Some of Our Esteemed Client List

And many more….

Avail a host of services and solutions through our partnerships with leading software companies and consulting organisations around the

world. When a company chooses Digital Group's services, they get access to a strong network of partners in addition to a best of breed

solutions - both of which offer a solid foundation of expert know-how and world class technologies. We work in close collaboration with

our partners, because together we can provide leading solutions for our customers, anywhere around the world.

Business Partner

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PARTNER

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THE DIGITAL GROUP

B e a u t i f u lP a c i � c

H o l i d a y s

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www.thedigitalgroup.com

www.thedigitalgroup.com

LOCATIONS

INFORMATION MANAGEMENT INFORMATION & DATA SECURITY

Enterprise Document ManagementEnterprise Content ManagementEnterprise SearchEnterprise Information PortalsCollaborative Workflow Solutions

ISMS / ISO 27001Risk Assessment / AuditsGap AnalysisVulnerability Assessment (VA)Penetration Testing (PT)DATA MANAGEMENT

Extraction, Transformation & Load Data WarehousingDatabase Performance ManagementDatabase Health Checks & Monitoring

Remediation Activeness

Network SecurityDesktop / Server SecurityEnd - Point SecuritySecurity Product Implementation and SupportENTERPRISE BUSINESS INTELLIGENCE

OLAPData VisualizationBusiness AnalyticsData Mining & Predictive Analytics

ENTERPRISE INTEGRATION

Service Oriented ArchitectureElectronic Data ExchangeData IntegrationApplications Integration

E-BUSINESS SOLUTIONS

eCommerce & Web SolutionsLine of Business ApplicationsWorkflow AutomationBackoffice Automation

BACKOFFICE ERP SOLUTIONS

Financial ManagementCustomer Relationship ManagementCustomer Support ManagementHuman Capital ManagementProject Portfolio Management

GOVERNMENT SOLUTIONS

eGovernment SolutionsElectronic Web FilingsElectronic XML FilingsRecords & Document Management

Preclusive Activeness

LEGAL SOLUTIONS

eDiscoveryRegulatory ComplianceCase ManagementTime & Billing

PROCESS CONSULTING

Process DiagnosticsModel-based Process ImprovementFocused Process SolutionsSix Sigma MethodologyQuality Management & TrainingIT Governance & PMO ConsultingITIL Process Services

IT MANAGEMENT

IT Governance & Process ManagementBusiness Continuity & Disaster RecoveryBusiness Process Re-engineeringInfrastructure ManagementRemote Systems Management & MonitoringLicensing SolutionsVendor ManagementLegacy Migration

Master Data ManagementCall Center ServicesTechnical & Customer Support ServicesTransaction Processing ServicesTechnical Writing ServicesLanguage Translation Services

BUSINESS PROCESS OUTSOURCING

NORTH AMERICA

The Digital Group155 Village BoulevardPrinceton Forrestal VillagePrinceton, NJ 08540 USATel: +1.609.524.2441Fax: +1.609.987.8892

The Digital Group201 South Heights BlvdHouston, TX 77007Tel: +1.713.568.4415Fax: +1.713.783.0346

ASIA

Digital Group InfoTechThe PyramidHinjewadi, Pune 411 057 IndiaTel: +91 20 66532051Fax: +91 20 66532052

Digital Group InfoTechLevel 34 , East TowerWorld Trade Center, Echelon SquareColombo 01, Sri LankaTel: +94 115 288172 Tel: +94 115 288173 Fax: +94 117 444556

SOUTH PACIFIC

The Digital Group201 ICT ParkStatham StreetSuva, FijiTel: +679.323.1384Fax: +679.323.1386

AUSTRALIA

The Digital GroupCitigroup Center, 2 Park StreetSydney, NSW 2000AustraliaTel: +61 2 9004 7411 Fax: +61 2 9004 7070

Fiji

Pune

Princeton

Houston

Sydney

Colombo

THE DIGITAL GROUP

CERTIFIED ADVANTAGEPARTNER

An ISO 9001,20000 & 27001 Registered Company

TM

Appraised by QAI

5 Level

THE DIGITAL GROUP

PRACTICE AREAS