helpdesk tool - kavo dental

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1 Helpdesk Tool KaVo MASTER- and EXPERTsurg

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Page 1: Helpdesk Tool - KaVo Dental

1

Helpdesk ToolKaVo MASTER- and EXPERTsurg

Page 2: Helpdesk Tool - KaVo Dental

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Please select your device on the pictures

Page 3: Helpdesk Tool - KaVo Dental

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Overview MASTERsurg: Please select one category

Home

Page 4: Helpdesk Tool - KaVo Dental

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Overview: 1. Instrument / 2. Motor / 3. Motor Cable

Home

1. 2.

3.

Page 5: Helpdesk Tool - KaVo Dental

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Troubleshooting foot control: Please select one category

Please select one of the defects listed below:

• Wireless-foot control MASTERsurg does not respond / no connection

• Motor runs slowly without pressing the foot control

• Foot control is broken / missing parts

Home

Page 6: Helpdesk Tool - KaVo Dental

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Wireless-foot control MASTERsurg does not respond / no connection

Please review the following points in their order!

1. Establish a connection between foot control and MASTERsurg

2. Replace the batteries of the foot control

3. Please check whether the magnetic pin is present in the foot control

4. Please do not select point 4 until you have checked the options above

Home

Page 7: Helpdesk Tool - KaVo Dental

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Establish a connection between foot control and MASTERsurg

The wireless foot control can be connected in three steps:

1. Touch the symbol to start the connection process

2. Press and hold down the speed button on the wireless foot control for at least 1 second

3. Release the speed button and then press both the left and the right button of the wireless foot control concurrently until the confirmation of connection "Successfully connected to wireless foot control" is displayed. This process can take up to 15 seconds

Home

Page 8: Helpdesk Tool - KaVo Dental

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Replace the batteries of the foot control

▶ Pull the clip out of the wireless foot control

▶ On the other side of the wireless foot control, press down the snap-in lug ①of the speed button ② and take the speed button ② off the wireless foot control

▶ Pull the button bar ① including the pump button, program button, and motor direction button slightly upwards and take it off the wireless foot control

▶ Turn the lid to the left and take it off

▶ Take out 3 alkaline type AA/ LR6 batteries and disposed them properly, if applicable

Home

Page 9: Helpdesk Tool - KaVo Dental

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Magnetic pin recognition of the foot pedal

▶ Pull the clip out of the wireless foot control

▶ On the other side of the wireless foot control, press down the snap-in lug ①of the speed button ② and take the speed button ② off the wireless foot control

You should see a glued magnet on the bottom of the speed button. If this is missing, the foot control must be sent to repair

Home

Page 10: Helpdesk Tool - KaVo Dental

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Please send your surgery device to repair

Please always send us the following components of the unit (the instruments are not needed in this case)

1. Motor and motor cable

2. Foot control

3. MASTERsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: Kavo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 11: Helpdesk Tool - KaVo Dental

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Motor runs slowly without pressing the foot control

The foot control is defective, please send us your device to repair as described below.Please always send us the following components for the repair (the instruments are not needed in this case)

1. Motor and motor cable

2. Foot control

3. MASTERsurg or EXPERTsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 12: Helpdesk Tool - KaVo Dental

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Motor cable is defective / how to order a new one

Please select one of the points listed below:

• Defective within the warranty period of 12 months stated by KaVo

• Defective out of warranty period of 12 months stated by KaVo

• How to order a new motor cable

Home

Page 13: Helpdesk Tool - KaVo Dental

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Defective within the warranty period of 12 months stated by KaVo

Please send the motor cable to the warranty test:

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 14: Helpdesk Tool - KaVo Dental

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Defective out of warranty period of 12 months stated by KaVo

The motor cable can not be repaired by us

• You can order a new motor cable from your specialist dealer, quoting the specification of our manufacturer number: 1.009.1700 (motor cable S600)

Home

Page 15: Helpdesk Tool - KaVo Dental

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How to order a new motor cable

• You can order a new motor cable from your specialist dealer, quoting the specification of our manufacturer number: 1.009.1700 (motor cable S600)

Home

Page 16: Helpdesk Tool - KaVo Dental

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Instruments defective: Please select your defective instrument

Home

Page 17: Helpdesk Tool - KaVo Dental

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Instrument KaVo SURGmatic S201 XL

Please select one of the defects listed below:

• Drill does not hold in the collet

• Drill can not be removed from the clamping forceps

• One touch calibration failed

• Push button cap caught

• No light on the instrument

• Instrument makes scratching noise

• Spraying tubes blocked / broken / bent

• Different defect

Home

Page 18: Helpdesk Tool - KaVo Dental

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Instrument KaVo SURGmatic S11 L

Please select one of the defects listed below:

• Drill does not hold in the collet

• Drill can not be removed from the clamping forceps

• Clamping jaws cannot be opened / closed as usual

• One touch calibration failed

• No light on the instrument

• Instrument makes scratching noise

• Spraying tubes blocked / broken / bent

• Different defect

Home

Page 19: Helpdesk Tool - KaVo Dental

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Return the instruments to repair

Please send us your defective instrument to repair. We cannot provide you loan instruments for the repair period!

• If the instruments are within the specified warranty period of 12 months, according to the warranty conditions indicated by KaVo, please enclose a copy of your invoice

• If the instruments are defective within the specified 12 months after a repair (only in our factory repair), please enclose a copy of the last delivery note

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with return note to send your device to KaVo factory repair

• For any further questions, you can contact the Help and Technical Support (+41916100556)

• Unfortunately, we can‘t offer you any loan instrument for the period of the repair, Please note this submission

Home

Page 20: Helpdesk Tool - KaVo Dental

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Motor defective

Please select one of the defects listed below:

• Exchange the KaVo mini-LED

• Retaining ring (for coolant cable attachment) no longer holds

• O-rings exchange

• Motor makes scratching / grinding noise

• Surgery motor has occasional misfunctions during treatment

• Motor runs slowly without pressing the foot control

Home

Page 21: Helpdesk Tool - KaVo Dental

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Exchange the KaVo Mini-LED

1. Replacing the KaVo Mini LED• Danger due to hot LED

• Do not touch the LED after it has been used. Let the LED cool down

▶ Pull the retention ring off while twisting slightly▶ Push the old KaVo Mini LED lamp out of the mount with your fingernail and remove it

▶ Insert the new KaVo Mini LED lamp into the recess such that the contact surface corresponds to that of the mount. Slide the lamp into the mount. Place the retention ring on the motor and pull up

Home

Page 22: Helpdesk Tool - KaVo Dental

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Retaining ring (for coolant cable attachment) no longer holds

1. Replace the rubber balls to secure the holder again• New rubber balls can be ordered separately from your specialist dealer, specifying our manufacturer number:

• 1.009.2434 (Ball)

▶ Pull the retention ring off while twisting slightly ▶ Remove the rubber balls with a pair of tweezers and press the new balls in with your finger. Place the holder on the motor and pull it up

Home

Page 23: Helpdesk Tool - KaVo Dental

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O-rings Exchange

1. Exchanging the O-rings• The O-ring SET micro motor can be ordered from your specialist dealer under the specification of our manufacturer number:

• 1.010.7025 (SET-Micro-Motor)

• Press the O-ring between your fingers to form a loop

• Push the O-ring to the front, and remove it

• Insert new O-rings into the grooves and spray them with KaVo Spray

Home

Page 24: Helpdesk Tool - KaVo Dental

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Motor makes scratching / grinding noise. One-touch calibration failed

Please first check whether the motor and the motor cable are connected correctly.

If this is the case, please send the motor with the motor cable to repair

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 25: Helpdesk Tool - KaVo Dental

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Download instructions for use

Should you need the instructions for use again, you can download them under the following link in our download center:

http://www.kavo.com/download-center

Home

Page 26: Helpdesk Tool - KaVo Dental

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Problem MASTERsurg device

Please select one of the points below:

• The pump sign is yellow

• One touch calibration failed

• The motor-sign is yellow

• The foot controller-sign is yellow

• Touchscreen without function

• Service-sign (tool sign in green / yellow / red) shows up

• The speed / torque of the instrument doesn’t match the indicated values

• The required values (speed and torque) cannot be selected

• The device shows an error code

Home

Page 27: Helpdesk Tool - KaVo Dental

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The pump sign is yellow

• Ensure that the cable set is connected and that the detection switch has been inserted on the right side

If this does not help, your device is defective and must be sent to repair

Home

Page 28: Helpdesk Tool - KaVo Dental

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Please send your surgery device to repair

Please always send us the following components of the unit (the instruments are not needed in this case)

1. Motor and motor cable

2. Foot control

3. MASTERsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 29: Helpdesk Tool - KaVo Dental

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The motor-sign is yellow

Please work of the following points in their order!

1. Switch off the device at the main switch, disconnect the motor cable from the device and restart the device without a connected motor cable (main switch ON). Reinsert the engine cable after the boot process

2. Motor cable defective, please test another motor cable. If you do not have another motor cable, please click „HERE“

3. If another motor cable does not help, please send us your device to repair

Home

Page 30: Helpdesk Tool - KaVo Dental

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One touch calibration failed

Please work of the following points in their order!

1. Please perform the one-touch calibration again with another instrument. If the calibration is successful, please click „HERE“

2. If the calibration continues to fail with an attached instrument, perform a calibration without an attached instrument (motor only). If the calibration still fails, please click „HERE“

3. Please test another motor or send your device to repair

Home

Page 31: Helpdesk Tool - KaVo Dental

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Service-sign (tool sign in green / yellow / red) shows up

• The MASTER- and EXPERTsurg LUX must be subjected to a service check including safety check ("STK") every 2 years • The safety check may only be done by a professional trained by KaVo or in a shop trained by KaVo• Perform the safety check ("STK") as described in the KaVo technician's instructions

The urgency of the service check is indicated on the display by a symbol in ”traffic light colors”

KaVo offers a fixed-price service check for the original factory maintenance. You can use a loaner device for the time of the service check

Home

Page 32: Helpdesk Tool - KaVo Dental

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Touchscreen without function

• Please try to perform a software update first

• All the necessary information to do a software update can be found at this link: http://www.kavo.com/mastersurg/software-update-140

• If the software update does not help, please send us your device to repair

Home

Page 33: Helpdesk Tool - KaVo Dental

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The required values (speed and torque) cannot be selected

If you can not select the maximum speed or the max torque as desired, please check the program icon or choose "Free application"Also make sure that the correct instrument transmission has been selected

Home

Page 34: Helpdesk Tool - KaVo Dental

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The speed / torque of the instrument doesn’t match with the indicated values

The Master and Expertsurg surgery program has no automatic instrument detection!

Please make sure that the correct instrument transmission has been preselected before each treatment

Home

Page 35: Helpdesk Tool - KaVo Dental

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The device shows an error code

Please use the instructions for use and the error code to check the cause of the error. All important error codes are listed in the instructions for use

e.g. Warning E42 or E47 „Hardware failure“

E42 and E47

Home

Page 36: Helpdesk Tool - KaVo Dental

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Overview EXPERTsurg: please select a category

Home

Page 37: Helpdesk Tool - KaVo Dental

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Troubleshooting foot control: Please select one category

Please select one of the defects listed below:

• Foot control EXPERTsurg does not respond / no connection

• Motor runs slowly without pressing the foot control

• Foot control is broken / parts are missing

Home

Page 38: Helpdesk Tool - KaVo Dental

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Foot control EXPERTsurg does not respond / no connection

Please work of the following points in their order:

1. Please check the connection between the foot control and the device

2. Please check whether the magnetic pin is present in the foot control

3. If the top points do not work, please send us your device to repair

Home

Page 39: Helpdesk Tool - KaVo Dental

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Please send your surgery device to repair

Please always send us the following components of the unit (the instruments are not needed in this case)

1. Motor and motor cable

2. Foot control

3. EXPERTsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support (+41916100556)

Home

Page 40: Helpdesk Tool - KaVo Dental

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Problem EXPERTsurg device

Please select one of the points below:

• The pump sign is yellow

• One touch calibration failed

• The motor-sign is yellow

• The foot controller-sign is yellow

• Touchscreen without function

• Service-sign (tool sign in green / yellow / red) shows up

• The speed / torque of the instrument doesn’t match the indicated values

• The required values (speed and torque) cannot be selected

• The device shows an error code

Home

Page 41: Helpdesk Tool - KaVo Dental

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