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Helping Organizations in their Digital Transfromation Journey Rey Lugtu Founder & CEO Hungry Workhorse

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Page 1: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Helping Organizations in their Digital Transfromation Journey

Rey LugtuFounder & CEO

Hungry Workhorse

Page 2: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully
Page 3: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

QUANTUM COMPUTING

Internet-of-Things

NANOTECHNOLOGY

ROBOTIC PROCESS

AUTOMATION

BLOCKCHAIN

ANALYTICS

CLOUD COMPUTING AUGMENTED/VIRTUAL

REALITY

4TH Industrial RevolutionTechnologies

Page 4: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Digital Transformation

“the acceleration of business activities, processes,

competencies and models to fully leverage the

changes & opportunities of digital technologies

and their impact in a strategic and prioritized

way.”

Page 5: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Profit

ModelNetwork Structure Process Product

Performance

Product

SystemService Channel Brand Customer

Engagement

OPERATIONS & BUSINESS MODEL CUSTOMER EXPERIENCEPRODUCT PLATFORM

Digital Transformation Framework:Ten Types of Innovation

CULTURE & PEOPLE

CloudBig Data

AnalyticsGamification

Internet-

of-Things

Augmented/

Virtual

Reality

Robotic

ProcessAutomation

Chatbots Blockchain

DIGITAL TECHNOLOGIES

New Business

Models

Operational

Efficiencies

Innovative

Products/

Services

Sales

Productivity

Speed to

Market

Customer

Experience

Enhancement

CAPABILITITES

Page 6: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

• IDC study commissioned by Microsoft predicts that approximately 40% of the Philippines’ GDP will be derived from digital products or services by 2021

•By 2021, digital transformation is expected to add 0.4% CAGR GDP growth annually

•Digital transformation will improve profit margins, productivity, revenue from new products & services, customer advocacy, and cost reductions by at least 50% in three years.

Page 7: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

•Leaders in digital transformation reap double the benefits compared to Followers.

•Digital transformation in the Philippines will benefit citizens with an increment of personal income through freelance and digital work as well as creation of higher value jobs.

Page 8: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

EXAMPLES

Page 9: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully
Page 10: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

CULTURE TRANSFORMATIONA shift that can take place throughout an entire organization or in individual departments and teams. It requires changing the hearts, minds, and skills of the workforce to support the desired culture. Individuals must first have the conviction (heart) to change their behavior. Then, they must understand what behavior change looks like (mind) and have the necessary tools (skills) to change.

Geldart, Phil (2014)

Page 11: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Top-down

Management

Mandate &

GoalsTraining

& Enablement

Sustaining

Intervention

Activities

EmployeeCommunications

Recognition

& RewardsCulture

Transformation

Page 12: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

BIG GAP

DIGITAL TRANSFORMATION

CULTURETRANSFORMATION

Page 13: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

State of Digital Transformation

Page 14: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Asia

Page 15: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Philippines Asia

Page 16: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully
Page 17: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully
Page 18: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Digital & Culture Transformation

Page 19: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

CASE STUDIES

Page 20: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Direct Selling Company

•Market share decline

•Not reaching the millennials

Page 21: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Direct Selling Company

• Incorporated digital transformation in the strategic planning process

• Identified new customer personas

• Setting up an ecommerce platform

• Will undergo culture transformation

Page 22: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

Inquiries in FB

messenger per

Sales rep average

30:1

Page 23: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

ASSISTED INTELLIGENCE

BOT ENABLED SERVICES

• Inquiry of available packages

for an occasion

•Request for quotation

• Inquiry of other additional

services

Page 24: Helping Organizations in their Digital Transfromation Journey€¦ · Digital Transformation “the acceleration of business activities, processes, competencies and models to fully

THANK YOU