helsingin kaupungin kehittäjätapaaminen city sdk 100512
DESCRIPTION
TRANSCRIPT
City as a platform
SmartCity
“Write app for Helsinki, run it in Amsterdam”
Open interfaces Open public data
City Service Development Kit
Whatever makes developer life easier
CitySDKTransfer of Smart City applications from one city to another is challenging due to lack of:
– Unified backend technologies;– Innovative end-user services; and– Unified markets beyond single cities
To tackle this problem CitySDK aims to create toolkit for developing digital services in the European cities.
Toolkit includes open and interoperable digital service interfaces, processes, guidelines and usability standards
The toolkit enables more efficient utilization of the developer community and creates new business opportunities in the cities
Focus on three domains; participation, mobility and tourism
CitySDKJanuary 2012 – June 2014
3 Pilot domains
-Smart Participation
-Smart Mobility
-Smart Tourism
CitySDK FactsheetFunding: CIP ICT-PSPTotal budget: 6,8 MEUREU-contribution: 3,4 MEURDuration: 1.1.2012-30.6.2014 (30 months)Partners: 23 organizations from 9 countries
Coordinator:Forum Virium HelsinkiMarja Mattila, [email protected] tel. +358 40 7440067
The consortium consists of 23 partners in 9 European states. In addition to experienced SMEs, large ICT and media companies and research partners the consortium includes eight cities, five being the Capital cities/regions.
CitySDK
HELSINKI
MANCHESTER
AMSTERDAM
ISTANBUL
LAMIA
ROME
BARCELONALISSABON
Roadmap• Preparing Lead Pilot
– Pre pilot– Interface specification– Kick off for developer engagement
• Piloting
20132013
20142014
20122012
• Dissemination of the pilot results
• Packaging CitySDK and marketing it
• Reporting
• Piloting continues• Developer engagement continues• Apps challenge• Supporting the replication pilots • Working on Helsinki replication pilots in
the domains of– Tourism– Mobility
Smart Mobility -Amsterdam
ReittiGPS
Smart Tourism
- Lissabon
Ku
va:
Su
san
na O
llila
Smart Participation - Helsinki
FixMyStreet - UK
Citizens Connect - Boston
Washington DC 311
Street Bump - Boston
SeeClickFix - USA
Smart Participation – Lead Pilot in HelsinkiSmart Participation – Lead Pilot in Helsinki
Interfaces and processes developed during the project.
FVH coordinates
ASPA feedback handling system
Helsinki, HKR
Palauteydin,feedback coreHelsinki, Titek
Oma kaupunkiservice
Sanoma Oyj
Technology, software platforms
www.hel.fi
Fillarikanava
CityDepartment B
CityDepartment C
CityDepartment D
Citizen
ProcessesFacebook
Media XYBest practises
Piloted in the CitySDK project.
Public works departmentannual feedback
Calls 63920Offered calls 86038Answered calls 63920
Customer visits 22 980Emails 25412 Together 112 312
Motivation for Open311
• It is the only standard in this area.• It is used in several cities in USA.• It has quite an active community behind.
It’s good enough and has potential to become globally used standard.
http://www.open311.org/
Supported use cases
• Use case 1: Submitting a service request• Use case 2: Quering individual service request• Use case 3: Quering service requests• Use case 4: Listing service request types• Use case 5: Mobility of user
Use case 1: Submitting a service request• Service request can be submitted with following info:
– Description and title– Location (not obligatory)
• lat/long (WGS-84), address, City specific data identiying service request object , e.g. Helsinki Service Map
– Service request type– Contact information
• Name, e-mail address, phonenumber, Account_id
– Device_id– Media attachment
• Photo and possibly other document formats
– Web link to external service where service request originates (e.g. Omakaupunki)– PROPOSED: Priority of the service request, Geometry (e.g. lines, polygons)
• Response includes– Service request id– Web link to city’s own web page where service request is published– PROPOSED: related_service_request_id
Parameters we want but not in Open311 spec.Parameters proposed but our support still open.Parameters we want but not in Open311 spec.Parameters proposed but our support still open.
Use case 2: Quering individual service request
• Individual service request can be queried using service request identification ID. Response includes:
– Description and title– Location
• lat/long (WGS-84), address, City specific data identiying service request object , e.g. Helsinki Service Map
– State (open, closed)• PROPOSED: Option to have more status values
– Response text– Submission date and time– Update date and time– Expected date and time when fixed– Government agency responsible for the service request
• PROPOSED: Option to have multiple agencies
– Service request type– URL address of attachment– PROPOSED: Priority of the service request, Geometry (e.g. lines, polygons)
Parameters we want but not in Open311 spec.Parameters proposed but our support still open.Parameters we want but not in Open311 spec.Parameters proposed but our support still open.
Use case 3: Quering service requests• Service requests can be queried
– Submission date and time (start and endtime)– Location (bounding box and/or lat/long+radius)– Status (all, closed or open)– Service request type(s)– Service request id(s)
• Response includes:– Description and title– Location
• lat/long (WGS-84), address, City specific data identiying service request object , e.g. Helsinki Service Map
– State (open, closed)• PROPOSED: Option to have more status values
– Response text– Submission date and time– Update date and time– Expected date and time when fixed– Government agency responsible for the service request
• PROPOSED: Option to have multiple agencies
– Service request type– URL address of attachments– PROPOSED: Priority of the service request, Geometry (e.g. lines, polygons)
Parameters we want but not in Open311 spec.Parameters proposed but our support still open.Parameters we want but not in Open311 spec.Parameters proposed but our support still open.
Use case 4: Listing service request types
• Clients can query list of service request types which are supported by the city.– Name of service request type– Description of service request type– Group of service request type
Use case 5: Mobility of service user
• Users may move between cities (Helsinki, Espoo or Barcelona) and use application to submit service requests.
• Service requests are routed to the correct city endpoint without the help of the user. – No solution yet.– We try to have solution which is compliant with Open311 standard– Solution may no have any impact on service request interface
Use cases under consideration
• Commenting on service requests• Editing and removing service requests• Account handling for users • Voting for service requests
We need your help
• We need your help to make citizen participation
– easier– better and more accurate– activate and excite more citizens– FUN!
We need developer feedback (1/2)• Media upload
– Support for photos and what else?– Synchronous Multipart/Form upload
• Types and groups of service requests– Different types like potholes, traffic signs, trash bins, parks, roads, parking, …– How to decide types and groups in the best way?
• Status values for service requests– Open, closed – New values needed?
• New location parameters– How to use Service Map unit ids as location parameter?
– service_request_object_type=http://www.hel.fi/palvelukarttaws/rest/ver2.html– service_request_object_id=12345
– Any use for more complex geomerty like lines and polygons?
We need developer feedback (2/2)• Mobility between cities
– How to detect where the user is and where to send service request?– Helsinki vs. Espoo vs. Vantaa
• Accurate address parameter– Manually typed addresses are not accurate– Lat,lon mapped to accurate address or some other mean to verify the address
• Push notifications on changes– Currently only pull model supported, enough?– Pull vs. Push model and how to do push notifications (e.g. Pubsubhubbub)
• How to use user identification parameters?– Current plan is not to have user accounts on city’s service– How to use device_id and author_id parameters?
Developer testing and usage• Test interface comes available later this year
– Enable debugging sent data and responses
• API key will be required for posting service requests– Some sort of validation needed for API key– This will be available next year
• Anyone interested to join effort to setup open source Open311 server for testing?– Server could be available almost immediately
Next steps
• We want to build community around CitySDK topics => Join us on Facebook, events and elsewhere!
• The interface specification frozen in June => Please give feedback before.
• CitySDK schedule– Sanoma pilot beta ready in the end of this year– Test interface ready Q4
Contact info
• [email protected] ja [email protected]
• Puh: +358 40 516 5931• Twitter: @jaakko• Facebook:
https://www.facebook.com/CitySDKHelsinki