helsinki university of technology library quality of information control what we learned with...
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HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Quality of Information Control
What we learned with LibQUAL +® survey
17.08.2009 Marja Hjelt & Saija Nieminen
Quality of Information Control
What we learned with LibQUAL +® survey
17.08.2009 Marja Hjelt & Saija Nieminen
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Why LibQUAL +® ?
No more different kinds of homemade surveys Recommended by Helsinki School of Economics Library Developed for libraries need Common and similar survey for Aalto University libraries
– Year 2008 surveys results are basic value after the libraries combination
– International comparison– Possibility to analyze multi-levelly, utilize spss
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Marketing
Email 16 267 Posters in the library, advertisement in library´s website,
library´s infoscreen and in university´s newspaper Turku School of Economics: t-shirts, book markers,
stickers on floor, desktop’s backround with LibQUAL logo
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Prizes
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Results
Answers ~ 1 900 Response ~ 12 %. User comments 486 ~38 % completed the survey
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
What we found out?
Earlier survey have focused on affect of service (AS) and library as place (LP)
2008 survey allocated importance of information control (IC)
Largest gaps in IC –area Most to development?
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
How we used the results?What happened?
Motivated Master thesis, define subject and sample Took notice to availability:
– Observe the queues– acquisition of extra items– Decided to purchase course books in electronic form if
available Relevant information content Poor accessibility: especially ease of use Tool to strategic planning Utilize results for decision-making
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Development
Commit the staff Well-planned project Resources Utilize results widely
– Benchmarking international university libraries First time - practicing 2010 participate as Aalto with LibQUAL+® Lite
HELSINKI UNIVERSITY OF TECHNOLOGYLIBRARY
Thank You!