henyo- intelligence beyond borders
TRANSCRIPT
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The true sign of intelligence is not
knowledge but imagination
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Truly great people in any field are not just
adaptors they are shapers
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problema ba?
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Good news:
We live in the
Henyo Age
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HENYOIntelligent Pinoy
High IQ
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HENYOIntelligent Organizations
and Self Regulating SocialOrganisms
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Problem Solving in theAge of the Henyo
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HENYO MODEL
FAST TRACKSOLUTIONS
CROWD
ACCELERATEDINNOVATION
FAST TRACKLEARNING
RAMOS-TENEDERO
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Fast tracking learningcurve with concepts,
experience, information,repetition and
concentration
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Why didnt the filipino
invent facebook, or the
automobile or the
computer
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Less Exposure toConcepts, Language,
Culture and KnowledgeInformation Restriction during
the years of colonization
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Less Exposure to Concepts
meant lesser exposure toInnovation
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The WORLD is Changing
Peered Networks andOpen Knowledge Era
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Now, more than
ever we now have
access to conceptsand learning, all of
them for FREE
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Why do You think do we
have millennials right
now? What ushered them
in?
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Mix of new concepts,
knowledge, technology
made learning easier and
faster
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This is not accidental
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This is destined
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Henyo Profiles:
Iliac DiazEfren Penaflorida
Kidlat TahimikJaberwockez
Ap de Ap
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Problem Solving in the
Age of the Henyo
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THE HENYO MODEL
FAST TRACKSOLUTIONS
CROWD
ACCELERATEDINNOVATION
FAST TRACKLEARNING
RAMOS-TENEDERO MODEL
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RAMOS-TENEDERO MODEL
FAST TRACKSOLUTIONS
CROWD
ACCELERATEDINNOVATION
FAST TRACKLEARNING
Awareness of
Acceleration
Tools to
AccelerateLearning
FAST Track
ApplicationShare
Improve MILSA
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1st Step Self Optimization
is the awareness thatthings can be accelerated
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2nd Step Self Optimization
is learning the right toolsto accelerate the learning
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3rd Step Self Optimization
is to apply these toolsASAP (NLP factor)
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4th Self Optimization
is to share the solution
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5th Step Self Optimization
is to improve on thesolution
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6th Step Self Optimization
Revolution
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REMEMBERfast track the learning curve
= fast track solutions
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The WORLD is Changing
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Information Age Assets do not
follow industrial age scarcity
principles
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They grow in Value especially
when shared
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Enough to start a revolution
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Problem Scenarios
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How do You Solve the Traffic
Dilemma?
How do You solve corruption?
How do you solve poverty?
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How do you increase
productivity?How do you increase GDP?
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Different Talents come into play
Different Specializations Step in
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Different and Open Networks
share the solution
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Henyo does notmarginalize
Henyo does notdiscriminate
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http://www.youtube.com/watch?v=6rPFvLUWkzs
http://www.youtube.com/watch?v=6rPFvLUWkzshttp://www.youtube.com/watch?v=6rPFvLUWkzs -
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Henyo thrives on the leave no one
behind policy
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Henyo operates in the
bayanihan model oftulongtulong instead ofkanya kanya
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THEN NOW
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Everyone goes into the direction
of a shared vision
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There is genius in the diversity
There is genius in the sharing
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Who knows maybe this man has
the solution to the EDSA traffic.
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RAMOS TENEDERO MODEL
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RAMOS-TENEDERO MODEL
FAST TRACK
SOLUTIONS
CROWD
ACCELERATEDINNOVATION
FAST TRACK
LEARNING
Awareness of
Acceleration
Tools to
Accelerate
Learning
FAST Track
ApplicationShare
ImproveMILSA
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MULTIPLE INTELLIGENCES
Linguistic thinking in words; use of language and words in many different
forms to express complex meanings
Logical-math logical approach to problems; understanding of number and
abstract patterns. Frequent us eof reason in recognizing and
solving problems
Musical awareness of rhythmic patterns, pitch and timbre
Visual-spatial ability to create mental images, awareness of the relationshipbetween objects in space.
Bodily-kinesthetic adeptness in the use of objects and activities involving motor
skills.
Interpersonal understanding of and interaction with others
Intrapersonal sensitivity to ones feelings and moods; knowledge of own
strengths and weaknesses.
Naturalist sensitivity to the natural world; ability to see connection and
patterns within the plant and animal kingdoms.
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LEARNING STYLES PROFILEEnvironmental Preferences: Some learn with sounds; others study with
dim light; some like to learn in cool
environment; others prefer informalsetting.
Emotional Preferences: intrinsic vs. extrinsic motivation; one at a
time vs. multiple starters; conformist vs.
non-conformist; structured or non-
structured learning.
Sociological Preferences: alone or group learning; with or without
an authority; routine or variety ways of
learning
Physiological Preferences: visual, auditory, tactile or kinesthetic
learning; with or without intake; low or
high mobility; morning, afternoon or night
learner
Psychological Preferences: analytic, global, impulsive, reflective
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Case Study
Lets put it intopractice
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Top Contact Center Problems
Inconsistent Deliveries: AHT, Accuracy, CSAT,
Quality, CPT
AttritionLearning Curve
Absenteeism
Commitment
Burnout
C ll C X h bl i h
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Call Center X has problems with
AHT (Average Handling Time)
and Low CSAT ratings
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Call Center X has problems with
AHT (Average Handling Time)and CSAT Problems
AHT Problem: Inability to resolve issues withinan accepted time frame during the call. May
stem from problems in comprehension,listening skills, articulation, product knowledge
or unavailable information
t lf i i i i h h h
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BERT STRUGGLES WITH AHT,CSAT
DUE TO HIS LISTENING SKILLS
BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)
Linguistic thinking in words; use of language and words in many different forms to expresscomplex meanings
Logical-math logical approach to problems; understanding of number and abstract patterns.
Frequent us of reason in recognizing and solving problems
Musical awareness of rhythmic patterns, pitch and timbre
Visual-spatial ability to create mental images, awareness of the relationship between objects inspace.
Bodily-kinesthetic adeptness in the use of objects and activities involving motor skills.
Interpersonal understanding of and interaction with others
Intrapersonal sensitivity to ones feelings and moods; knowledge of own strengths and
weaknesses.
Naturalist sensitivity to the natural world; ability to see connection and patterns within the
plant and animal kingdoms.
1st Step Self Optimization is the awareness that things can
be accelerated
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Bert capitalizes on his MI strengths toaccelerate his learning
BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)
Visual-spatial ability to create mental images, awareness of therelationship between objects in space.
Interpersonal understanding of and interaction with others
2nd Step Self Optimization is learning
the right tools to accelerate the
learning
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3rd Step Self Optimization is to apply these
tools ASAP (NLP factor)
Being a Spatial Person---Bert sharpens his
listening skills by watching, linking and
drawing images associated with the words,
phrases and sentences thrown to him
Being Good in Interpersonal relationships
he hangs around with the expats to get free
tips and pointers on how to understand theirlanguage
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3rd Step Self Optimization is to apply these
tools ASAP (NLP factor)
LEARNING STYLES PROFILE
Environmental Preferences: Some learn with sounds; others study with
dim light; some like to learn in coolenvironment; others prefer informal setting.
Emotional Preferences: intrinsic vs. extrinsic motivation; one at a
time vs. multiple starters; conformist vs. non-
conformist; structured or non-structured
learning.
Sociological Preferences: alone or group learning; with or without an
authority; routine or variety ways of learning
Physiological Preferences: visual, auditory, tactile or kinesthetic
learning; with or without intake; low or high
mobility; morning, afternoon or night learner
Psychological Preferences: analytic, global, impulsive, reflective
TURBO SOLVING: Below is BERTS Learning Styles Profile (in red)and how he uses it to his advantage to fast track the undertaking by 50%
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4th Self Optimization
is to share the solution
Having improved, Bert posts the
solution for everyone to see andgive feedback on
Hi Everyone, I used to struggle with my AHT, CSAT scores
before but I capitalized on my strengths such asassociating images with the language and hanging out
with the expats often. Now Ive lowered my AHT and
increased my CSATS significantly
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5th Step Self Optimization is to improve on the
solution
Hi Everyone, I used to
struggle with my AHT,CSAT
scores before but I
capitalized on my
strengths such as
associating images with
the language and hanging
out with the expats often.
Now Ive lowered my AHT
and increased CSATS
significantly
Hey Bert my MI profile
leans on linguistics , I can
certainly provide yousome tips and pointers on
how to listen to correct
grammar
Hey Bert my MI profile
leans on musical, I can
help you decode somesounds and phrases so
that you can hear and
listen to them with much
efficiency
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6th Step Self Optimization Revolution
Solution is further improved,
replicated and shared for everyoneto model after and use as best
practice
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There is genius in the diversity
There is genius in the sharing
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EXERCISE:
Your turn, whats your
problem?
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Barriers to the HENYO MODEL:
Vested Interest
GreedCorruption
Discrimination
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HENYO IS SOCIALIZED
Learning
Contribution
Helping/Supporting
HENYO
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HENYO
MAKES THISWORLD A
BETTER PLACE
FASTER