HERDING PINK ELEPHANTS

Hello I’m Stephen Gates, Head Design Evangelist at InVision

Helping companies rediscover and

elevate the impact of creativity.

THE INSIDE OUTSIDER

TheCrazy1.com

Let’s start with some

numbers

A new study from InVision

the new design frontier

52%

2%

84%

14%

85%

16%

92%

22%

REVENUE COST SAVINGS TIME TO MARKET VALUATION

26x5x4x 6x

Bene

fits

of d

esig

n

Adoption of design

5%

12%

21%

21%

41% Level 1

Level 2

Level 3

Level 4

Level 5

83%

What are we dealing with?

Remote work has exposed your company’s sins.

CHALLENGES

Failing leadership is failing faster.

CHALLENGES

The innovation most companies need will not be authorized.”Greg Larkin This Might Get Me Fired

“PROBLEM

Behavior Thinking

Behavior Thinking

Expression( words & processes)

Behavior Thinking

Real problem( actions )

Pink elephants

We need to invest in cultural and emotional

innovation like we invest in product innovation.

THE PROBLEM

The best teams are deliberate in how they work

in-person and remote.

WORK DELIBERATELY

Tools and process are the foundation, not the solution.

THE REALITY

Start by taking on the cultural barriers we all know about, but no one confronts.

THE CHALLENGE

Cultural apathy

ELEPHANT ONE

“Welcome to…”

Elephant framework

Apathy jarFRAMEWORK AND DISCUSSION

ELEPHANT TWO

Fear oflearning

Failure is badly positioned learning.

THE PROBLEM

Elephant framework

Bellyflop of the weekFRAMEWORK AND DISCUSSION

Team mentality

ELEPHANT THREE

We usually address problems retroactively

and reactively.

THE PROBLEM

We obsess over processes,

methodologies, feedback, and more.

How are we defining our mentality for the work we

are about to do?

Elephant framework

Define behaviorsFRAMEWORK

Put our customers at the center of everything

( projection bias issues )

Invite diverse perspectives to the table

( collaboration issues )

Culture cardsFRAMEWORK AND DISCUSSION

Put our customers at

the centerInvite diverse perspectives to the table

Exerciseput things into action

ELEPHANT 1 ELEPHANT 2 ELEPHANT 3

WHAT ARE YOUR TOP 3 ELEPHANTS?

ELEPHANT 1

WHAT FRAMEWORKS CAN YOU BUILD TO CHANGE THEM?

ELEPHANT 2 ELEPHANT 3

Decoding trust

Trust is the key to everything - remote

and in person.

DECODE TRUST

For most companies, the most challenging part of

remote work is trusting that their “out of sight” people are

working.

DECODE TRUST

types of trust

106% more energy at work 74% less stress

50% higher productivity 76% more engagement

40% less burnout 29% more satisfaction with their lives

13% fewer sick days

HIGH-TRUST TEAMS ARE HIGH PERFORMING TEAMS

practical emotional

emotionalpracticalPractical trust is

earned by being a worker who does

the basics.

emotional

practical

• executional work

• processes

• tools and applications

emotionalpracticalPeople come to

work to collect a paycheck.

practicalemotionalEmotional trust is earned when people trust that you are on their side.

practical

emotional

• transformational work

• culture

• leadership

practicalemotionalPeople come to work for each other and the team.

practical emotional

We invest in these skills

but demand these results

Exerciseput things into action

practical emotionalnone

co-worker name 1

co-worker name 2

co-worker name 3

co-worker name 4

co-worker name 5

TRUST SCORECARD

Final thought

What if all of this stress and change is a gift?

OUR OPPORTUNITY

We have a once in a generation opportunity to

pause, evaluate and evolve.

OUR OPPORTUNITY

We have to evolve our mindset, role and business impact

OUR OPPORTUNITY

We need to be in the consequence business more than the design

business.

OUR OPPORTUNITY

Thanks!stephengates@invisionapp.com