HFMA ARKANSAS CHAPTER

CORPORATE SPONSORS

COMPANY DESCRIPTIONS

2016-2017

DIAMOND SPONSORS

BKD, LLP Susan M. Miller, CPA, FHFMA, Partner

501.372.1040 www.bkd.com

BKD, LLP is a national CPA and advisory firm committed to offering unmatched client service and solutions that can help health care organizations improve their own financial health. BKD National Health Care Group’s 275 professionals work with thousands of health care providers nationwide, including more than 1,000 hospitals. Our advisors include certified public accountants, reimbursement specialists, registered nurses, licensed nursing home administrators, information technology consultants, financial analysts, strategic planning specialists, litigation support professionals, coding and billing consultants and compliance specialists. BKD’s Arkansas offices include approximately 20 professionals dedicated to working exclusively with hospitals and health care systems.

BANK OF AMERICA MERRILL LYNCH

Donnie Cook 501-378-1445

donnie.cook@baml.com Bank of America Merrill Lynch Healthcare Banking ™ is committed to supporting its healthcare clients achieve value-based care systems through customized financial strategies and innovative solutions. With over 30 years of industry experience, Bank of America Merrill Lynch is a powerful ally to healthcare companies of every size. With a clear understanding of the market issues, Bank of America Merrill Lynch brings a penetrating focus to the specific needs, seamlessly delivering an unrivaled range of advisory, capital raising, and treasury management solutions for hospitals, healthcare facilities, and institutions. To learn more, please contact your Bank of America Merrill Lynch representative or visit bankofamerica.com/healthcare.

FRANKLIN COLLECTION SERVICE, INC. Austin Runnels 877-869-7776

www.franklinservice.com When looking for a results orientated debt collection company with integrity and experience, Franklin Collection Service, Inc. is the right choice. Capable of handling large volumes of accounts and being dedicated to the highest standards of service and professionalism, our clients have looked to us for unmatched discretion, courtesy, convenience, and safety for more than 36 years.

• Privately Owned and Operating Nationwide

• Members of ACA International, HFMA and MGMA

• Better Business Bureau rating “A”

• Above average recoveries and professional staff.

• Fully Compliant (FDCPA, TCPA, FCRA, HIPAA, ect.)

We provide complete accounts receivable management solutions that will increase cash flow, while saving your staff the time and headache!

• Letters, Skip Tracing and Credit Reporting

• All phone calls are recorded and monitored – never outsourced.

• Customizable letters and reports

• Bankruptcy / Probate Claims

• Litigation (optional / no up-front fees)

MSCB, Inc. Homer Branch (800) 887-4359

www.mscbonline.com MSCB was one of the first, and is one of the last remaining, privately held collections agencies to work exclusively in healthcare. Nobody understands healthcare self-pay recovery better than MSCB. We know we are not just working with a debtor but also with a patient. MSCB believes you must balance recovery with care. Our Revenue Enhancement Program for self-pay collections can start at Day 1 or it can be installed between your in-house efforts and primary collections. MSCB’s collection program will enhance your PR, increase your cash flow, and decrease your bad debt write-off. For over 35 years MSCB has worked to combine good people with state of the art technology to offer unsurpassed service and recovery. Let MSCB share their great story with you and you can begin to share in their great results.

REVCLAIMS Bill Munn

205-612-9812 www.revclaims.com

RevClaims’ core business is injury claims billing. Our team of attorneys, paralegals and liability claims specialists work closely together to assist healthcare providers and patients in getting injury claims billed and paid. Working with clients across the country, our goal is to increase and expedite recovery of claims arising from automobile accidents (MVAs), slips and falls, burns, catastrophic injuries and work related injuries. RevClaims finds maximum reimbursement from automobile insurance, workers’ compensation carriers, or any other third party liable to the patient. Our extensive experience in working with community hospitals, health systems and trauma centers, and our knowledge of liability insurance and legal matters associated with such claims give us a clear advantage to increase and expedite recovery of injury related health claims.

PatientMatters Doug Bilbrey 407-872-7969

www.patientmatters.com

PatientMatters is a market leader for health systems in managing the patient financial responsibility. PatientMatters applies the concept of leveraging health system and industry data to change legacy processes and improve the results, visibility, outcomes and patient satisfaction of the patient’s financial journey for both the patient and the health system. The company achieves this through a patient-centered solution that is purpose-built and deployed to capture, aggregate and build a comprehensive data set to: • Create an optimized workflow for the life cycle of the patient, whether they are insured, uninsured

or underinsured • Provide the patient with an upfront estimate of their financial responsibility and applicable

payment options • Engage each patient financially and deliver a world class patient experience and improve patient

satisfaction • Deliver industry leading financial results to health systems to increase the yield from patient

receivables, reduce bad debt and identify alternative payer options

Welch, Couch & Company, PA.

Bill Couch, CPA, FHFMA 870-793-5231

www.welchcouch.com

Welch, Couch & Company, PA, formerly Hughes, Welch & Milligan, Ltd, is an Arkansas based full service

certified public accounting firm offering comprehensive assurance, accounting, tax, and management

advisory services to individuals, nonprofit ,and governmental organizations in addition to a broad

spectrum of other industries.

A large portion of the Firm’s practice is centered in the healthcare industry. Welch, Couch & Company,

PA, provides a wide range of personalized services to hospitals, long-term care facilities, rural health

clinics, home health agencies and other healthcare organizations including but not limited to audits, cost

report preparation, revenue cycle analysis, feasibility studies and many other health care reimbursement

and advisory services. The Firm’s commitment to the recruitment and retention of experienced staff with

years of advance training and technical expertise in the healthcare industry has afforded it the opportunity

to offer superior relationship- based service and quality to its healthcare clients.

GOLD SPONSORS

ACCESS CREDIT MANAGEMENT, INC. Ed Vance 501-907-0542

www.arcollectors.com

At Access Credit Management, Inc. (ACMI) our focus is on the financial health of your institution. We can assist your hospital with backlogs that develop, while working to attain the highest possible recovery rate on those accounts referred to us for follow-up, billing, or collection. When surges in your patient account volumes create escalating receivables, ACMI's diverse resources enable us to apply sophisticated collection technology to your specific needs. These technological advances which include on-line communications links with skip tracing sources, and access to national credit bureaus, combined with a state-of-the-art collection management system, to place our collection personnel in direct contact with your patients. This is done in the most effective and patient relations-sensitive manner possible, which is one of the reasons our clients rate us as one of the most performance oriented collection agencies in the medical field.

AHA SERVICES, INC. Tina Creel 501-224-7878

www.arkhospitals.org AHA Services, Inc. (AHASI), a wholly owned subsidiary of the Arkansas Hospital Association (AHA), is a tremendous resource for AHA member hospitals. We provide purchasing discounts on insurance products, management services, financial services, satisfaction measurement solutions, human resources services and education resources. Every year Arkansas hospitals save money by utilizing the value-added programs and services provided by AHASI. AHA encourages its member hospitals to take advantage, wherever practical, of the lower prices and valuable benefits offered by AHASI and its services providers. We are honored to serve our member hospitals!

APPREV Laura Sulak

254-718-1808 www.apprev.com

AppRev is a privately held Healthcare Business Intelligence company based in Temple, Texas, providing services and technology to more than 80 hospitals throughout the United States and Bermuda. AppRev delivers results through services and technology that allow hospitals and clinics to improve revenue cycle performance. The company’s solutions are provided via web delivered Service Supported Software™ and include Charge Accuracy (Charge Capture), Denials Intelligence (Denial Management), Pricing Analytics (Hospital Pricing Strategies), Pricing Transparency using the Market Advantage Price Lookup Tool, CDM and DSH services. All AppRev solutions employ ongoing measurement of revenue cycle improvements and can be tailored to meet customer-specific requirements.

COMPLETE CARE, INC. Lynann Papan 800-879-2669

www.completecare.com Complete Care, Inc. is an Arkansas corporation in business to make your bottom line look better. CC collects more of early-out self-pay and after-insurance dollars compassionately from more of your patients for less than your cost to collect. One of the best things: CompleteCare can tailor a self-pay program to suit your facility’s exact needs. Complete Care, Inc. has been in business for over 31 years specializing in healthcare receivables. CompleteCare is our day-one accounts receivables management system that offers manageable payments to your patients. Lynann Papan, Director of Special Projects at lpapan@completecare.com

CREWS & ASSOCIATES INVESTMENT BANKERS Paul Phillips

501-978-6309 www.crewsfs.com

Crews & Associates, Inc. is a full-service investment banking firm headquartered in Little Rock, Arkansas, that specializes in the origination and distribution of fixed-income products including revenue bonds, capital leases and other types of credit facilities. Since our inception, our strength and our business focus has been directed toward the structuring and distribution of tax-exempt and taxable bonds for our governmental and non-profit clients. This knowledge and experience coupled with hard work, integrity and exceptional service allows us to be a reliable and unique funding source for our healthcare clients in the State of Arkansas and around the nation. Crews & Associates operates as a wholly-owned subsidiary of First Security Bancorp, an Arkansas-based financial services holding company with total assets in excess of $5 billion.

EXPERIAN HEALTH Laura Gilmour 512-698-3872

www.experian.com/health

Experian Health is an award-winning industry leader offering revenue cycle management, identity management, patient engagement and population wellness solutions. Driven by real-time data and advanced analytics, our solutions help our clients improve operational efficiency, financial responsibility and care coordination in today’s value-based environment. Healthcare providers, labs, pharmacies and other risk-bearing entities leverage Experian Health’s products and services to better understand their financial performance, make smarter business decisions, enhance their bottom line, protect patient identities and strengthen the patient payment and care experience.

HCFS, INC. Jeff Woody

800-394-4237 www.hcfsinc.com

HCFS, established in 1986, contracts with hospitals and hospital systems to assist with eligibility for self-pay patients, out-of-state Medicaid billing, workers' compensation billing, follow-up services (denial management) and point-of-service collections.

KEMBERTON HEALTHCARE SERVICES LLC Joe Ireland

615-846-7125 www.kemberton.net

Kemberton specializes in resolving back-end denials (including zero balance) and front-end liability claims. Maximizing reimbursement on complex claims is what we do to help out provider partners thrive in a competitive healthcare market.

MID-SOUTH ADJUSTMENT CO., INC Nathan Sullivan 870-541-4225

www.midsouthadjustment.com

Mid-South Adjustment is a full-service billing and collection agency located in Pine Bluff, Arkansas. Established in 1981 and continuing its service as a family owned agency, Mid-South has proven its ability to provide consistent results for its clients. We use industry leading telecommunication and collection technology to provide our clients with the best recoveries for their receivables. We believe in placing our clients first and making sure that, in all we do, we are looking out for their fiscal betterment. We are members of the Arkansas and American Collectors Association as well as the Better Business Bureau. There is a difference when it comes to billing and collection agencies, come see what your receivables are missing.

PAYMENT SAVVY Chad Deatherage

214-431-3173 www.mypaymentsavvy.com

Payment Savvy is a fully integrated payment processing company that specializes in medium to high risk companies, with a strong focus in account receivables and financial management companies. In today's economy it is critical for companies to offer convenient payment solutions in order to stay competitive in the market. Customers not only prefer to pay with their credit cards, studies show consumers pay higher balances when credit and debit card processing is an option. Payment Savvy offers incredible tools to accept ACH, Credit and Debit Cards. Interested in accepting ACH, Credit and Debit cards for free? Ask about our No Cost to Biller program! With our top notch software technology and partner integration's in place, let us help you become Payment-Savvy! Payment Savvy – Your Payment Partner

PROFESSIONAL CONSULTING SERVICES, INC. Jeff Roper or Tracye Enis

501-771-4693 or 866-502-0505 tenis@proconsvc.com

Since 1992 Professional Consulting Services, Inc. has been providing medical billing and consulting services to healthcare provider in Arkansas and surrounding states. Our clients included hospitals, physicians, allied health providers and healthcare attorneys. PCS employees a staff of 60 people representing hundreds of years of billing experience. Our staff includes certified professional coders, former hospital business office managers, and clinic managers. We provided services in the area of emergency medicine billing and coding, anesthesia billing and coding, hospitalist billing and coding and pain management billing and coding to name a few.

PROFESSIONAL CREDIT MANAGEMENT, INC.

Mark Rowland (800) 999-3780

www.pro-credit.com

Founded in 1980, Professional Credit Management, Inc (“PCM”) is a regional financial services company specializing in consumer debt collection, early-out services, presumptive charity scoring, account segmentation, pre-collection work, payment plan management, third party liability and special A/R projects. PCM operates from multiple locations and is poised and capable of handling services or projects of any size to resolve clients’ specific accounts receivable needs.

Our commitment to service is evident through industry affiliations, on-going training, employee incentive programs and technology. That commitment has allowed PCM to recover receivables for clients at a rate notably higher than national averages.

All services are provided in a professional manner, protecting client relationships with community and patients, and earning trust through integrity and satisfaction.

SILVER SPONSORS

ACCURATE REIMBURSEMENT SOLUTIONS Donald Pfeffer 720-480-8240

www.accuratereimburesement.net

Based in Denver, Colorado, Accurate Reimbursement Solutions is a leading healthcare reimbursement consulting company that provides healthcare providers with payment recovery and managed care compliance services. Formerly known as Account Recovery Corporation, we have been successfully increasing the bottom line for hospital systems and individual facilities since 1996 by implementing our proven zero-balance audit program and our third-party follow-up service that assists your staff by handling older third-party insurance claims. Accurate Reimbursement’s strength is its people… Healthcare experts with a wide range of business experience, in-depth industry knowledge and technical expertise. We are committed to personal service and teamwork. Our Managed Care & Commercial Underpayment Review program ensures that your facility receives correct reimbursement per the terms of the contract for all services performed in providing patient care.

BOLDER HEALTHCARE SOLUTIONS Jefferson Watters

502.541.8185 www.bolderhealthcare.com

Bolder Healthcare Solutions (BHS) is the parent company of several healthcare-exclusive revenue cycle organizations, including The ROI Companies, Bolder Outreach Solutions and Avectus Healthcare Solutions. BHS’s portfolio companies provide the full spectrum of RCM services including Insurance Billing and Follow-up, Legacy AR System Conversions, Third Party Liability, Early Out Self Pay and Bad Debt Collections, Medicaid Eligibility Enrollment, Charge Master, Coding and CDI. Please consider BHS when searching for outsourcing support to improve your RCM/PFS results.

D-MED CORPORATION Dudley Medlock, CPAM

800-695-2404, x 210 www.d-medcorp.com

D-MED Corporation provides Revenue Cycle Consulting and Management services along with cash recoupment and cash enhancement programs. We can perform revenue cycle reviews to help insure your facility is maximizing reimbursement in an efficient and effective manner. We can then come back and implement all client approved recommendations and do a complete re-organization with the appropriate reporting and accountability processes. D-MED Corporation also can place temporary Interim staff on site when you lose a Director of PFS, billers/collectors, Patient Access, as well as CFO’s. We can back fill positions while going through a conversion, utilize a “swat team” for special projects or back-logs, etc. If you are looking for extra cash, or to insure “BEST PRACTICES” are utilized in your current revenue cycle program, or temporary staffing, call Dudley Medlock at D-MED Corporation at 800-695-2404 extension 210.

MED A/Rx

Bret Whatley 404-552-7144 x2291

www.medarx.com

MedA/Rx is a complete revenue-cycle-management company consisting of two distinct companies: PMAB and MBOC. Each company functions independently but are integrated creating synergy. For our clients, this translates into superior results. PMAB: Our technology has radically changed the face of outsourced A/R management. With MBOC, we have created a proprietary account-scoring algorithm that enables us to carve up A/R data then transfer the data to our Mercury predictive dialer. This leads directly to a high contact-to-close rate and maximizes internal cash flows. MBOC: With our enhanced healthcare consulting approach, we work with your organization to determine the best practices to improve the quality of your receivables. Better Analytics: Our proprietary software, Precision.BI, is a desktop solution that offers a data repository, consolidates multiple system platforms, and manipulates large quantities of data. This includes financial workflows, payers, visit/payment histories, productivity, denials, reimbursements, etc. It also uncovers additional revenue areas for savings, efficiency, and operational trends.

REVENUE SIMPLIFIED Bill Sullivan

214-770-6582 www.revenuesimplified.com

At Revenue Simplified we realize what a monumental task it has become to maintain the chargemaster on an ongoing basis. We know that you have good people in place that know what needs to be done. Revenue Simplified offers a tool that will help them accomplish this task and to finally get their hands around the very thing that drives the hospital’s revenue machine. Together with your staff and our expert services, we can ensure that your hospital remains a profitable and compliant organization whose doors will be open to the community for many years to come.

RECEIVABLES MANAGEMENT CORPORATION OF AMERICA (RMC) Bea Cheesman 877-448-2302

www.rmcofamerica.com

RMC specializes in debt recovery for medical offices and hospitals. Founded in 1941 with a staff of two, it now is one of the largest and most experienced debt collection companies based in Arkansas. With a dedicated staff, state-of-the-art technology, and its commitment to The Golden Rule philosophy at all levels of its operation, RMC consistently generates returns that are higher than the national average. Its customized and consistent care for clients, such as having a full-time compliance officer, has resulted in long-term professional relationships, an outstanding reputation, and the steady growth of the company. A key to its success is the RMC team that is committed to excellence through continuing education, active participation in state and national professional associations, and the support of the local community programs in the RMC corporate locations.

TRUBRIDGE/RYCAN Kelly Morgan 877 543-3635

www.trubridge.com

TruBridge and Rycan offer a powerful combination of services and solutions that will maximize reimbursement and increase productivity while optimizing efficiency, putting your facility on a firmer financial footing. Your facility will benefit from a variety of TruBridge solutions, including Extended Business Office and Early Out Collection Services, Medical Coding, Consulting Services and Interim Management. Rycan, known for being an industry leader in revenue cycle management, offers Patient Liability Estimation, Eligibility Verification, Claims and Remittance Management, Denial and Audit Management, and Contract Management. With TruBridge and Rycan, we’re reaching your goals together. Our Products. Our People. Your Success.

BRONZE SPONSORS

ARKANSAS BLUE CROSS/BLUE SHIELD Patrick O'Sullivan

501-378-2221 www.arkansasbluecross.com

Founded in 1948, Arkansas Blue Cross and Blue Shield, an Independent Licensee of the Blue Cross and Blue Shield Association, is the largest health insurer in Arkansas, employing more than 2,700 people. Our vision is to be the leading provider of healthcare financing solutions, service and information that contribute to improving the health status of people in the communities we serve.

COMMERCE BANK Nicole DeVries 918-477-3613

www.commercebank.com

As a national leader in automated accounts payable solutions, Commerce Bank is committed to helping clients streamline their accounts payable process and create new revenue. With the ControlPay® suite of products, Commerce Bank offers multiple AP solutions that allow hospitals to choose the level of automation to fit their payment needs. ControlPay AP Payments pays invoices electronically through the Visa® Network, which reduces check-writing costs and earns monthly revenue. For greater efficiency, ControlPay EIPP (Electronic Invoice Presentment and Payment) automates the AP process including invoice capture, workflow and approval, and payment utilizing one payment file for all payment types.

CRANEWARE Kevin Myers 2255713658

www.craneware.com

Craneware (AIM: CRW.L) is the market leader in software and supporting services that help improve healthcare provider organizations’ financial performance. Our value cycle solutions discover opportunities to reduce risk and optimize value where clinical and operational data transform into financial transactions. Learn more at Craneware.com

DOCUVOICE LLC

Bob Stewart 866-565-9900

www.docuvoice.com

DocuVoice is a marketing/consulting company who provides targeted Reimbursement Solutions with a key focus on assuring hospitals maximize their entitled reimbursement dollars. These solutions are provided by experienced healthcare business partners DocuVoice has strategically selected to meet the needs of coding, medical necessity and documentation requirements within an acute care setting. Our services include remote coding services, Physician conducted audits (including medical necessity) and Physician query software. The bottom line is these solutions provide additional hard dollar gains with a significant Return on Investment (ROI).

FAMCO CONSULTING

Eric Smith 214.563.3742

esmith@famcoconsulting.com

Founded in 2014 and headquartered in Austin, Texas provides a comprehensive, turn-key DSH package, from data analysis, to complete package preparation, follow-up with the fiscal intermediary (FI), and support all the way through audit.

FIRST COLLECTION SERVICES John Dunkum 501-455-1658

www.fcscollects.com

First Collection Services, established in Little Rock, Arkansas in 1969, is a full service accounts receivable collection agency. We are a nationally licensed and bonded woman-owned certified (WBE) corporation. FCS is a leader in providing our medical clients cost effective, innovative collection services that produce maximum recoveries using industry knowledge, expertise and automated business systems. We specialize in Early Out, Third Party Pre-Collect and Full Service Collections.

HEALTHCARE FINANCIAL SERVICES, LLC Scott B.Tucker 601-933-2529

www.hfsllc.com

Healthcare Financial Services, LLC has existed since 1990 and is located in Jackson, MS. HFS is a fully staffed collection and billing company. We service over 1,300 clients ( including 40 hospitals) in a 6-state area. More than seventy employees with many years of experience, state of the art technology, and a very professional approach to collections make HFS a very unique company. HFS reports to all three major national consumer credit reporting agencies and will take legal action on behalf of our clients if requested. HFS provides high quality services that fulfill its’ client’s specific needs.

MEDLYTIX Craig Reed

678-507-2301 www.medlytix.com

Medlytix is a healthcare consulting and technology company specializing in the field of predictive

analytics. Utilizing exclusive strategies in data mining and customized methodologies, our company has

compiled a successful track record of adding new cash and shortening the revenue cycle for providers

throughout the healthcare industry. The company works with over 1,000 hospitals nationwide and is

headquartered in Roswell, GA, just outside of Atlanta.

MIDWEST HEALTHCARE INC.

Glen Beussink 573-335-4715 www.mwhc.net

Midwest Health Care, Inc provides Medical Practice Billing Services and Rural Health Clinic Consulting. As a member of Health Care Billing and Management Assn., National Assn of Rural Health Clinics & Missouri Assn of Rural Health Clinics we strive to continue to be supportive of Hospitals, Providers and Clinics. By providing these supportive services we give Providers, Hospitals and clinics time to take care of their patients.

RELAY HEALTH Monty Skillingstad

318.834.9352 www.relayhealth.com/solutions/financial-solutions

RelayHealth helps everyone in healthcare – from patients and physicians to hospitals and retail pharmacies to payers, governmental agencies and pharmaceutical manufacturers – connect for improved financial performance and enhanced care delivery through solutions such as HIE, secure messaging, pre-visit financial clearance, and online account management for patients. For more information, contact Monty Skillingstad at monty.skillingstad@mckesson.com or 318-834-9352, or visit http://relayhealth.com.

RGL ASSOCIATES, INC.

Ronnie Lemmond 912-264-1955 x109

www.rglassociates.com

RGL Associates, Inc. is a Revenue Cycle Management firm that specializes in Extended Business Office Services:

• Earlyout selfpay collections • Insurance billing/follow-up • A/R Cleanup • Third Party Collections • Patient Payment Portal • Eligiblity • Cost Estimator • Dashboard Reporting

Working side-by-side with our clients makes RGL a great fit for any facility looking to maximize return on investment while maintaining excellent customer service. Visit us at www.rglassociates.com or call 800-522-1955 x109

THE SSI GROUP, INC. Rich Ely

800-880-3032 www.thessigroup.com

The SSI Group, Inc. (SSI) offers an advanced portfolio of revenue cycle management solutions to help health systems get paid quickly and accurately. The company’s product portfolio is comprised of Access Management, Claims Management, and Financial & Performance Management. A privately held company with over 25 years of steady growth, SSI has earned client trust and is recognized as providing the highest level of support in the industry.

VHC

Mike Weeks 630-487-8903 www.vhci.com

Since 1996, Vaughan Holland Consulting has helped hundreds of hospitals and hospital systems recover millions of dollars in revenue lost due to billing and payment errors. Our experienced professionals are specialists in this challenging and increasingly complex arena, especially in Medicare inpatient, Medicare outpatient, third-party review, and comprehensive re-billing services. We’re Peer Reviewed annually by HFMA and are consistently rated at the highest levels. Your hospital helps patients get the care they deserve. Let us help your hospital get the cash it deserves. The Revenue Recovery Specialists SM Contact Mike Weeks at 630-487-8903 / mweeks@vhci.com, or visit our Website at www.vhci.com.

XTEND HEALTHCARE Taylor Macleod 615-447-2025

www.xtendhealthcare.net

Xtend Healthcare, A Navient Company is the fastest growing Healthcare Revenue Cycle Company. We specialize in Customized AR Solutions, Legacy System Clean-Up for Conversions, Outsourcing, Cash Acceleration, Coding, Self-Pay, and HIM assistance. We offer 100% on-shore solutions, 30 years of experience, cutting edge technology, and 100% customer satisfaction. Contact: Tammy Caballero at TCaballero@xtendhealthcare.net or 800-882-1325.