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High ExpectationsCID Annual Reportto the Community

2009–2010

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Student Demographicsn 60 percent of our children were

under 3 years old, most identified by hospital newborn screening.

n 40 percent were 3 to 12 years old.n More than a third of our

8- to 12-year-old students came to CID after falling behind in general education schools.

n 23 percent lived in St. Louis.n 53 percent lived in surrounding

Missouri counties.n 24 percent lived in Illinois.

n 55 percent were Caucasian.n 27 percent were African-American.n 5 percent were Asian. n 5 percent were Hispanic.n 8 percent reported other ethnicities.

n Five CID families lived in split households, with primary care-givers also living in Iraq (military), Florida, Kentucky and Hannibal and Marquand, Missouri.

n 34 families lived over an hour from CID; 12 lived over two hours away.

Program services 76%

Management 16%

Fundraising 8% $ millions

REVENUE Program service fees/misc. 16% $ 921,836 Investment incomedesignated for operations 31% 1,852,049

Investment income in excess of designated 7% 398,742

Contributions (excluding United Way and events) 16% 952,861

Special events (net of expenses) 4% 219,088

United Way 3% 194,391

Bequests 23% 1,375,225

TOTAL REVENUE 100% $ 5,914,192

EXPENSESProgram services 76% $3,140,356Management 16% 685,173 Fundraising 8% 337,491

TOTAL EXPENSES 100% $ 4,163,020

TOTAL CHANGE IN UNRESTRICTED ASSETS $ 1,751,172

STATEMENT OF NET ASSETS, August 31, 2010Unrestricted Undesignated $ 674,385 Property and equipment, net 311,966 Designated for capital asset acquisition 100,000 Designated for quasi-endowment 18,301,135

TOTAL UNRESTRICTED 43.8% $ 19,387,486 Temporarily restricted 2.1% 906,207

Permanently restricted endowment 54.1% 23,938,942

TOTAL NET ASSETS 100% $ 44,232,635

REVENUE ANDEXPENSES

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Educational costs were approxi-mately $10,000 for each child from birth to age 3 and $59,000 for each student age 5 to 12. Tuition and reimbursements covered about 16 percent of these costs.

All families paid on a sliding scale based on income, family size and other measures of need. Generous community support enabled CID to accept every eligible child with hearing loss regardless of his or her family’s financial circumstances.

4 Stars PPPPAgain, in 2010, Charity Navigator, a leading charity evaluator, awarded CID its highest possible rating.

Expe

nses

Including 170

children in the

school and family

center and 25

audiology only, CID

served 195 children

in 2009–2010.

OPERATING EXPENSES

Operating ActivitiesSeptember 1, 2009 – August 31, 2010

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2010 Expectations and ProgressCID’s mission is to teach children who are deaf and hard of hearing to listen, talk, read and succeed.

We partner with families and collaborate with universities, educators and other professionals worldwide to help children communicate to their fullest potential.

2010 was an amazing year at CID. We set our sights high – for our children, for their families, for ourselves and for the profes-sionals we serve. We continued to enhance our early intervention family services and CID served more babies than ever before. We continued to help all of our students develop listening, speech and spoken lan-guage skills in preparation to attend their local schools. We built upon our ongoing work to improve literacy scores by adding, among other things, specific classroom strat- egies designed to increase children’s moti-vation to learn to read. This work is already paying off in the excitement on their faces as they line up for their reading classes.

In 2010, we stepped up our offerings for professionals, for example developing a guided observation program at CID and offering Missouri Department of Education sponsored early intervention workshops to reach providers throughout the state. We also set our sights on ensuring the future of CID as an incubator for innovation. We participated in the Missouri Show Me Chal-lenge, an organizational self-assessment based on the national Malcolm Baldridge criteria for performance excellence.

Everything we accomplished in 2010 helped prepare us to create our new three-year Strategic Plan (2011–2014).

Your contributions give each CID student a strong foundation for a lifetime of learn-ing. They also help improve the education of children who are deaf and hard of hear-ing in Missouri and throughout the world.

Thank you.

Robin M. FederExecutive Director CID – Central Institute for the Deaf

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— Jane-Ellis Griggs

“We’re a very talkative family — and Peter is right in there with us! We’re so thankful for CID. We know we have a great team behind us!”

Peter came to CID four months after the hospital in which he was born indicated the need for further hearing testing. His initial diagnosis was moderate hearing im-pairment. Then, during his first year, he lost all of his hearing. It was difficult for Peter’s parents to accept the second “hit” — the diagnosis of profound deafness in both ears. But they ultimately decided on bilateral cochlear implant surgery when their son was 20 months old.

For Peter, early intervention was key. When he was 4 months old, counselors from CID’s Joanne Parrish Knight Family Center began visiting his home weekly to sup-port the family and help them learn how to begin to help him at home. At age 2, he attended CID’s nursery class, then pre-k at 3. Now, at age 5, he is looking forward to joining CID’s primary kindergarten level class next year.

Compared to children his age with typi-cal hearing, Peter’s language abilities are near grade level. To further prepare him to succeed in a school with larger classroom settings, his teachers are focusing extra attention on helping him improve his con-versational skills.

“Peter has a big personality and he uses his speech confidently to communicate his ideas. Thanks to CID, he’s also a confident reader. CID is truly dedicated to seeing him succeed.”

Peter

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— Evelyn Green

“The support system CID gave us – it’s so beautiful, you can’t even name it.”

In July 2008, U.S. Air Force Staff Sergeant Liza Harris, a single mother in Arkansas, received the order to deploy to Afghanis-tan the following October. So she asked her mother, Evelyn, in St. Louis, to care for her 3-year-old daughter for a while. Makayla has moderate hearing loss in both ears.

Evelyn immediately set out to find day care for her grandchild. She went through the phone book and told her story to anyone who would listen. She said divine interven-tion led her to think of St. Louis Children’s Hospital. She found herself calling depart-ment by department. Then she reached a person who knew someone at CID. Within a half hour, she had an appointment at the school. That’s when she knew her prayer was answered.

When Makayla first arrived in St. Louis, she cried a lot and could say very few words. “Within two months, she was saying four, five, six and more words!” Evelyn said. “Now, she has a tremendous vocabulary. I can’t say enough about what this school has done for her.”

“I’m forever grateful for everything you have done for my grandbaby.”

Starting in pre-k, Makayla spent two and a half years plus summer school receiving individualized instruction and audiologi-cal services at CID. Her family’s sacrifices will enable her to graduate in May 2011 at age 6, ready to attend first grade in her local school back home.

Makayla

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School The first part of CID’s mission is to help children who are deaf and hard of hearing from birth to age 12 learn to listen, talk, read and succeed in preparation to attend school alongside children with typi-cal hearing. In May 2010, nine students graduated ready to attend their local schools in the fall.

Joanne Parrish Knight Family Center: Service Delivery Model and Birth-3 CurriculumIn 2010, CID family center staff finished documenting their birth-3 home visit and nursery class prac-tices and teaching materials. They also created a service delivery framework to ensure all families receive the same information and high standard of service. Information is provided within eight domains of knowledge: audiology, listening/auditory skill development, counseling/social support, child development, family rights, speech/articulation and receptive and expressive language. The model enables our professionals to assess families’ individual situations and dynamics and to tailor services to meet specific needs. The program incorporates best practices in parent coaching and the use of real-life, play-based learning opportunities. Our family center staff has identified addi-tional objectives related to family engagement that are part of CID’s 2011–2014 Strategic Plan.

Literacy and Technology: Teachers Make a DifferenceA child with an impaired ability to hear (and overhear) conversation can miss bits of information and instructions easily taken in by others who can hear. Further, a diminished ability to sound out spoken words often leads to difficulty decoding printed words, an obstacle to learning to read. In recent years, CID teachers have given high priority to providing explicit instruction in pre-literacy skills (such as alphabet knowledge, phonemic awareness and print conventions) to our preschool students. They also adapted specialized educational tools for primary students and have used them to significantly improve the children’s decoding skills and keep many from falling behind. Across departments, CID has adopted a family literacy program and all of our teachers continue to offer rich, daily experiences in lan-guage, literature and story. This work has yielded increasing improvements in student test scores.

In the 2009–2010 school year, CID’s teachers set their sights even higher. A cross-department commit-tee evaluated assessment tools and selected two new standardized tests for use to measure literacy skills in pre-k and primary. Further, as they studied current research and best practices in reading instruction, they also tapped their own expertise to identify additional areas where literacy develop-ment may tend to falter in children who are deaf and hard of hearing. Areas warranting renewed focus included fluency, understanding/retelling stories and motivation to learn a difficult task. They looked at teaching methods and found ways to improve the flow of curriculum from family center to pre-k to primary. They integrated knowledge from other disciplines. Executive function theory, for example, provided clues to the importance of helping preschoolers understand sequence and the order of what happens in a story. Lessons from educational psychology reminded them that reading out loud can be especially daunting for a child and that a teacher who models excitement for reading in specific ways can significantly affect skill development. The resulting, evidence-based program enhancements and trials began in 2010–2011 and are being carried out in the 2011–2014 CID Strategic Plan.

In fall 2009, a committee of teachers reviewed pre-k and primary digital SMARTBoard curricula and created common channels through which they now share their educational methods and tools. This work led to a trial project designed to improve the teachers’ skills and comfort with technology. Resulting program changes are expected to contribute to improvements for the students. Related objectives and additional trials are part of the 2011–2014 Strategic Plan.

Student Outcomes The Test of Early Reading Ability (TERA-3) is normed on typically hearing children. Scores between 90 and 110 fall within the average range. In 2009 and 2010, on average, TERA-3 scores for returning CID pre-k students were within that average. In 2010, the average score increased from 94 to 103, demonstrat-ing the strength of CID’s early literacy program.

During 2009–2010, 100 percent of returning pre-k students (ages 3–5) made at least a year’s progress in the areas of receptive vocabulary, expressive vocabulary, language and speech. At least 85 percent of students returning to the primary department (ages 5–12) made at least a year’s progress in expressive vocabulary and speech.

2009–2010 Program Summary

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2009–2010 Program Summary

Professional Activities Eight staff members served on the faculty of the Washington University School of Medicine Program in Audiology and Communication Sciences (PACS). One served on the faculty at Fontbonne University. Four worked on faculty committees.

Staff PresentationsIn 2009–2010, excluding CID in-services and workshops, more than 550 people attended 14 presentations given by CID staff for professional audiences.

Staff DevelopmentCID staff pursued a robust array of professional development opportunities. In total, they attended 15 conferences and 22 seminars and workshops, sharing what they learned with fellow staff to help improve services and outcomes for our children.Eight staff members received cognitive coaching training.

In 2010, three additional CID teachers became Listening and Spoken Language Specialists.

Professional OutreachThe second part of CID’s mission involves making strategic use of CID expertise to help other pro-fessionals in the field better serve children who are deaf and hard of hearing.

Birth–3 Successful hospital newborn screening programs have created a demand for well-trained early intervention specialists to work with families and their children with hearing loss. To help meet this need, the Missouri Department of Education and Secondary Education (MODESE) funded two CID early intervention workshops and two advanced case-based learning seminars at CID in 2009–2010. We also planned four off-site workshops for service coordinators and providers in Macon and Cape Girardeau, Missouri, for spring 2011. During 2009–2010, four students from Illinois State University par-ticipated in a pilot early intervention mentoring program for university students studying deaf education and speech-language pathology. CID family center staff also piloted a 3-month series of workshops with eight adult caregivers who worked in three childcare facilities that also served children in our program.

General Education In recent years, sophisticated hearing aids and cochlear implants have led to increasing numbers of children with hearing impairment attending general education schools. In 2009–2010, we expanded and refined CID’s consulting services for these schools and expanded offerings to include Skype-based learning for teachers, guided observation opportunities at CID (initially hosting teachers from Missouri’s Arcadia and Bloomfield School Districts in 2010) and a revised slate of CID in-service presentations designed to help teachers and other school staff better serve their students who are deaf and hard of hearing. We also developed a new CID workshop, “Strategies for Teachers in the Mainstream,” first presented in October of 2010.

Workshops and Educational Tools In 2009–2010, 101 teachers, speech-language-pathologists and other professionals from 16 states attended eight CID continuing education workshops de- signed to meet their educational needs. Topics included cochlear implants and hearing aids in chil-dren, teaching speech and language skills, strategies for teachers, creating a preschool program and providing family early intervention services. We also sold 896 educational curricula and listening sup-port products developed at CID, grossing nearly $94,000 to help further our mission. Staff continued their work developing two books and a widely anticipated auditory learning curriculum.

Show Me Challenge and Strategic PlanningIn 2010, all CID staff participated in the Missouri Show-Me Challenge, designed to help organiza-tions identify areas for improvement important to the efficient pursuit of our mission. We identified opportunities and incorporated them into a three-year CID strategic plan with the following goals:

1. Enhance Student Performance and Family Engagement 2. Enhance Professional Outreach 3. Engage, Inform and Develop Staff, Leadership and Board 4. Improve Organizational Processes

The plan includes a Plan, Try, Reflect, Act, Share model for achieving a number of related program objectives, many arising from our work in 2010. Notable examples are detailed in this annual report. A scoreboard-type measurement system will help us track progress and implement further changes that meet high expectations for learning, achievement, communications and process improvement.

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2010’s Ultimate “Garden Party”A classy riverfront venue, festive springtime decor, live and silent auctions and a performance by our school children made for a successful April 2010 Ultimate Picnic: “Garden Party.” Together, we raised over $203,000 for the CID school at the Four Seasons Hotel St. Louis.

We are especially grateful for our wonderful committee and its chair, Laurie Miller, graphics by Laura Lyon, decorations by Doris Devereux, Bette Hess, Michele Lux and Kim Miller, and live auction courtesy of J. Kim Tucci. Special thanks to our amazing event sponsors and Top Hat Scholarship contribu-tors. In total, 215 donors, 313 guests and more than 200 vol-unteers ensured the evening’s success.

Premier Event SponsorsMr. Louis S. Goltermann, Jr.Mr. & Mrs. F. Lee Hawes Anabeth & John Weil

Auction Paddle SponsorS.M. Wilson & Co.

Premium Table SponsorsClayco Edward JonesRalph W. Kalish, Jr. & Eleanor L. WithersRalcorp HoldingsMr. & Mrs. Michael Rayner Save-A-LotWolff-Miller

Patron Table SponsorsAegis Metal FramingAHM Ameren MissouriThe Business Bank Commerce BankMr. C. Baker Cunningham & Ms. Doris A. DrewryDr. Lisa S. Davidson & Mr. D.J. MeyerHusch Blackwell SandersThe Keinath FamilyLewis, Rice & Fingersh, LLCParker & Steve McMillan Northern Trust BankMr. & Mrs. William T. O’ByrneJohn J. Smith MasonryMr. W. Bruce Springer & Dr. Patricia A. WestThompson CoburnWashington University School of Medicine

We are overwhelmed by the generosity of guests who provided scholarship support for our students at the 2010 Ultimate Picnic. Thank you.

Top Hat Scholarship Club

In Loving MemoryThe 2010 CID Ultimate Picnic was dedicated to the late Mrs. Ellen Clark, who helped raise more than $1 million for the CID school through her involvement with Ultimate Picnics, including this one, since 1998.

Event ChairLaurie W. Miller

GraphicsLaura L. Lyon

Decorations Doris DevereuxBette HessMichele LuxKim Miller

CommitteePenny AlperJayna AltmanKathryn ArmstrongTara BrengleDebbie BuettnerAbbie CarlinEllen Clark (deceased 3/10)Christy CurtisLauren DieckmannElizabeth DorrLeanna FennebergJeff FennebergJill FivecoatKatie FleetPatti JayneChrisie LaPointDon LaPointLaura LeveyRuth-Ellen LichtenfeldChristen LindstromKristin McGuireAnne MillerDaniel MillerKaren MonetteJessica Nieva WhiteheadChris NitzscheAndrea OsmanJennah PurkWendy RipesTheresa SecrestCaroline SpringerJohn TiffinJeffrey TuckerJenna VossMonica WarrenAnabeth WeilAbram Whitehead

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In May, nine children from age 5 to 12 gradu- ated from CID. Most were from the St. Louis area; one traveled from Hoffman, Illinois. The length of stay ranged from 2 to 9 years.

When they were babies, Addison, Daijah, Nia and the twins, Jacob and James, received reg- ular home visits from CID family center coun-selors. Then they attended the nursery, pre-k and primary programs. Travion and Malakai started in the pre-k at age 3. Bailey came to us at age 9 after falling behind in her reg-ular school. Avani, who was born in India, joined us at age 6 after her family moved from Florida so her mom could earn a master’s in deaf education from the Washington Univer- sity School of Medicine Program in Audiology and Communication Sciences (PACS).*

May 2010 Graduates

Addison Daijah Jacob James

Travion

Avani Bailey Malakai Nia

*financially separate from, but closely affiliated with CID

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Officers 9/09–12/10

PresidentMr. Ralph W. Kalish, Jr.

Vice PresidentsMr. Theodore M. Armstrong F Mrs. Virginia J. Browning Mrs. Joanne P. Knight Mr. Timothy J. Koehl Mr. Scott D. MonetteMr. Dennis M. ReaganMr. William B. Sheldon h Mr. James M. Snowden, Jr. Mr. W. Bruce Springer Mr. John D. Weil hMr. Scott J. Wilson

TreasurerMr. C. Baker Cunningham

Assistant TreasurerMrs. Tina L. Klocke

SecretaryMrs. Barbara B. Morriss

Assistant SecretaryMrs. Amy R. Tighe

Executive Director/ Assistant SecretaryMrs. Robin M. Feder

Officers as of 12/10

PresidentMr. C. Baker Cunningham

Vice PresidentsMrs. Carrie JohnsonMr. Ralph W. Kalish, Jr.FMrs. Joanne P. Knight Mr. Timothy J. Koehl Mr. Ned O. Lemkemeier hMr. William B. Sheldon h Mr. James M. Snowden, Jr. Mr. W. Bruce Springer Mr. John D. Weil h Mr. Scott J. Wilson

TreasurerMr. Dennis M. Reagan

Assistant Treasurer Mrs. Tina L. Klocke

SecretaryMs. Laurie W. Miller

The Assistant Secretaries remained the same in 2009–2010.

Members 9/09–present

Mrs. Judy C. Alexander-Weber bMr. Paul M. Arenberg hMs. Mariquita Barbieri Mrs. Bonnie Bell v Mr. Stacey L. Blackmon Q Mrs. Doris W. Blanchard vMrs. Virginia A. Busch v Mr. Frank S. Childress QDr. Richard A. Chole H Mr. Robert G. Clark FDr. Jerome R. Cox, Jr.Mr. Robert H. Crowell QDr. Kwame’ Curtis b Mrs. Genevieve DelRosario QMrs. Elizabeth F. Dorr Mrs. Beth Evans b Dr. Leanna Fenneberg b Mr. Michael H. Freund F h Mrs. Linda Goldstein Mr. Louis S. Goltermann, Jr. Ms. Shimmy Gray-MillerMrs. Robin Hattori QMrs. Florence W. Hawes hDr. Jacques A. Herzog Dr. Ira Hirsh H (deceased 1/10) Mr. Thomas R. Jayne FMr. Warren G. Keinath, Jr. h Mr. Ken E. Kotiza Mr. Chad Lane v Mr. Stephen H. Lewis QMs. Kayla L. Mays-Madkins Mrs. Lisa D. McLaughlin Mr. Steve McMillan Mr. Edwin B. Meissner, Jr. F h Mr. Paul Mendelson Mrs. Kimberly Miller Mrs. Shannon F. Moenkhaus Mrs. Faye Beth O’Byrne Mrs. Jennah R. Purk Mrs. Jada D. Reese QMr. David A. Ripes Mr. John W. Rogers Mr. Hugh Scott, III FMrs. Susan Seabaugh b Mrs. Theresa Secrest Dr. James W. Seeser Mr. William M. ShanerMs. Sara Sisk Q Mr. Eric Stisser Mr. Jeffrey R. Tucker Mrs. Kelly B. Tyson Mr. James R. von der Heydt Mrs. Anabeth Weil Mr. Steve Williamson Ms. Jennifer Winfield Q

CID OutreachCommittee(COC)ChairEric Koestner

Communications ChairKristin Messey

Membership ChairSamir Tayob

Social Chairs Matthew Linsenbardt Megan McBride

CommitteeMariquita Barbieri Alison Carnie Rob Fasoldt Christopher W. Goble John Hoffstetter Michael D. Huelsmann Powell W. Kalish Katie Kirk Meghan M. Lamping Anne Miller Daniel J. Miller Jessica Nieva Whitehead Chris Nitzsche Aruna Rajagopalan David Rath Victoria Richard Tadd M. Simmons Caroline Springer Eric Stisser Thomas D. Tesar Jeffrey R. Tucker Abram Whitehead Steve Williamson Jeff Wolfe

OtherVolunteersLauren AbelPenny AlperJayna AltmanKathryn ArmstrongHima AtluriMichele AustellDylan BarnesNeely BennAshley BensonLynda BerkowitzJessica BertrandGreta BohnenkampAaron BolingerChris BosworthJenny BosworthSteve BouckTara BrengleValerie BuDebbie BuettnerAbbie CarlinSarah CarlsCheryl ChangKatie ClarkGisela CohenMeghan ColeSharon CoxStephen CullenVincent CurcuruLaura CzarniakAnn DanielChuck DanielAllyson DavisBree DeGrawFrank DelRosarioDoris DevereuxLauren DieckmannTom DieckmannMary DippoldLiz DorrEllen DyeMark EisenbergJoan EssermanGary FederJeff FennebergLeanna FennebergAlyse FirtelJill FivecoatKatie FleetMichael GainesTom GanzKyla GavinSenayit GebruMegan GeiselerKaren GirgisMike GoingJoseph GorlaMatt Gravel

Evelyn GreenAaron GrempDianne GushleffEmily HafnerKristen HarmonCaitlin HeerenSammi HeitertKelley HemesathErin HemmeJoel HemmeBette HessHannah HighfillMark HoffmanPatti HoffmanSuzanne HoffmanJohn HoffstetterAlyssa HowellKate HowellMike HuelsmannPatti JayneHallie KaiserHannah KaiserAllysa KnutsonTracy KodnerEric KoestnerRoxy KohilakisMatthew KoperwasKerrin KowachGene KoziatekKate KrauseKathy KreitlerAdam KruseMarilyn LaneStephanie LaneBarb LanferBob LanferChrisie LaPointDon LaPointElizabeth LaschoberSandy LaurieLaura LeveySterline LevyRuth-Ellen LichtenfeldEileen LiebermanChristen LindstromMatt LinsenbardtSheli LipsonJared LoyMichele LuxLaura LyonVania Macias-JennyJennifer ManleyTamie MarshallAndrea MartinBettie MatthewsChris Maxfield

F Past President h Life Member H Honorary

Q New 2010b Left 2010v Left 2009

Board of Directors

Christy MaxfieldDaRel MaysVivia McCutcheonKristen McGuireSean McIlroyVienna McMurtryBetty MendelsonKristin MesseyBarb MeyerAnne MillerDaniel MillerDebbie MillerKaren MonetteAmanda MooreAaron MorganTony MorrisRobyn MortensonSandy MuellerVirginia MuraokaShontia MurphyKristi MusserBobbi NesladekMike NesladekJacklynn NeutzJessica Nieva WhiteheadPatricia NightingaleChris NitzscheMaggie NortonPam NortonEdirin OkolokoAnnie O’NeilAndrea OsmanA.J. OttoJames OttolinoDonna PfeifferDan PuttermanLori RakitaDavid RathKim ReadmondErica RhodesYvonne RhodesWendy RipesElizabeth RobinsonClare RomeoTom RomeoChris Sahrman

Melissa SchmidtJennifer SimonottoNikki SipeSara SiskAllegra SkurkaJoanne SlaterCathy SmallSivya SmasonClaire SoeteAllison SollMeghan SpriggsCaroline SpringerRicky SteinerPaula StephensShari SummerlinBert TalcoffSamir TayobPatrick ThimanguJohn TiffinJeff TuckerSuzi TwittyJade Venditte-PageJenna VossSaadia WaltonChristine WangJeff WarrenMonica WarrenChris WatkinsTim WatkinsLindsay WeberlingJennifer WeilMary WeinstockCharlie WeirPat WelterJohn WendlingJason WesselsJulia WestSusie WhaleyAbram WhiteheadHans WiemannSteve WilliamsonDiane WoepkeJeff WolfeJean WolffJosh WrightRose WrightAbby ZoiaMichael Zoia

In 2009–2010, more than 350 people visited CID. This number does not include volunteers, high school and university students or prospective CID students and their families.

11CID is a proud member of the United Way.

Visit CID for a personal tour.

Volunteer at a school event.

Increase your annual donation.

Join the CID Legacy Society. Include CID in your will.

Have a look at our new Strategic Plan.

Contact Sean McCaffrey 314.977.0225

Thank you for your support!