high impact common services within bos 2.0 un ......website or mobile app from digital stores...
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HIGH IMPACT COMMON SERVICES WITHIN BOS 2.0
UN Common Mobility & CarpoolingWed, Feb 10 th, 2021, 11:00 am & Thu, Feb 11 th 05:00 am NY/ET
HIGH-IMPACT COMMON SERVICES
High-Impact & SDG Common Services
UN Common Mobility & Carpooling Platform
Gender Responsive Procurement
Disability Inclusion
Green Energy Services
Sustainable Cafeteria
Click here to view UN collaboration
Humanitarian Booking HubThe UN marketplace of UN field services and emergency support
1008 UN field service points
in 90 Countries from 10 UN Agencies
serving 353,000 clients in 2020
2,910 UN vehicles
285 UNHAS flights
1,500 COVID support flights (in 2020)
270 UN guesthouses
110 UNDSS hotels
70 UN Clinics
35 UN Counsellors
UN Passenger Mobility and Carpooling ServiceA mature service: WFP & UNICEF already global partners, other Agencies under piloting
Note: in 2020 COVID significantly affected global services usage (i.e., pax per trip)
Benefits of the solutionA UN proprietary solution for UN collaboration in Mutual Recognition
• Custom-made UN proprietary solution for UN Agencies to offer common mobility and carpooling
services in field operations (no royalties to outsourcers)
• Mutual Recognition fostering quick UN Agency adoption with standard service agreement
• Standardised staff self-service portal, administrator digital back-office and mobile APP
• Comparable UN service KPIs to boost efficiency among locations, countries and agencies
• Streamlined carpooling solution to increase utilization rates
• Comparable efficiency gains through digital automation, carpooling and quality improvements
• Comparable Client Satisfaction (instant feedback per trip and customer satisfaction surveys)
• Continuous service improvements from sharing best practices across the UN
Everybody can benefit from passenger mobilityDifferent opportunities for each Agency appetite
UN Passenger Mobility service innovationImproved customer experience through innovation and digitalization
Yesterday Today
Click here to
preview the
service
innovation
Benefits for humanitarian personnel (front-end)Service innovation
Service innovation for the humanitarian community Action items
• Free to use for all humanitarian partners
• Standard Agencies credentials for most partners (single sign-on)
• Website or mobile APP from digital stores – also working off line
• UN footprint of field services availability
• Field services info and online booking
• Confirmation emails with booking details
• Customer feedback for each booked service
• Global communication platform i.e. COVID guidelines
• Visibility of available services per target user
Communicate availability to
your staff and OMT
Download mobile APP for
use on the move
Benefits for service administrators (Back-office)Digital transformation, accountability & streamlining
Digital transformation for fleet managers and service administrators Action items
• Digital transformation for end-to-end services management
• Booking, occupancy/calendar, invoicing, maintenance, reporting digital tools
• Self-service management of vehicles and drivers data and availability
• Higher service accountability with digital real time dashboards
• Digital Driver logbook
• Emergency locations dedicated features
• all pax personal details, security automated trip notification, driver blood group
• Error-free invoicing with automated customer data and provided service
• COVID control of pax per vehicle (max 1) and tracing
• Automated real time country and invoice reports
• Service KPIs for informed decision making on long term asset management
• Best practices sharing (i.e. COVID guidance, travel restrictions, etc.)
Join the services
for internal delivery
Obtain service data
for optimization and
collaboration
Discuss with your
OMT opportunities
to share services
Benefits for DriversDaily planner and customer contact in mobile APP
Service innovation for drivers and service administrators Action items
• Improved trip planning
• Digital Driver logbook in mobile APP
• Faster management of trips
• All digital processes, no need of paper/email planning
• Automatic e-mail notifications with booking details
• Easier communication with passengers
• Passenger phone number and email with one tap
• Accurate recording of trip
• Duration and distance travelled
• Client digital signature to be released
• Overtime report to be developed in 2021
• Automatic worked plan report for managers & HR
Download the mobile APP
for use on the move
Enjoy the Digital Driver
logbook
Streamlining service deliveryDigitalizing the Driver Logbook
Instant feedback for
passenger from
mobile APP and Hub
Customer satisfaction
tracking for fleet managers
for continuous improvement
Streamlining customer satisfactionBIG Principles in action for users, drivers and administrators
• COVID guidance
and awareness
material in 3
languages
• Control on max
number of
passenger per trip
• Contact tracing in
case of need
Streamlining Duty of CareCOVID-19 guidance, passenger control and tracing
Continuous improvement from partners' inputNew service features for 2021
• Client signature at the end of each trip • to complete the Digital Driver Logbook
• Online from the mobile APP and also offline functionality
• Cost recovery calculator for carpooling among agencies
• Service Agreement template for carpooling service
• Daily vehicles check
• Fuel tracker
• GPS data integration• from mobile phones, tracking systems and OBDs
• Emergency specific features
UN comparable data to scale up best practicesGlobal Mobility Data by Agency
Confidential data - Do not distribute
Illustra
tive
Mobility KPIs
Agency
namePassengers Bookings
Number of
tripsPax / trip
Trips / vehicle
/ mth
WFP 161,112 58,370 100,717 1.6 60.6
Agency 1 13,592 5,750 9,783 1.7 40.1
Agency 2 5,065 1,481 2,638 1.3 34.1
Agency 3 2,843 618 1,285 1.5 50.6
Agency 4 937 373 689 1.4 21.1
Grand total 183,549 66,592 115,112 1.6 60.3
Great potential for efficiency gainsHigh-yields from automation, ride sharing and carpooling
Time savings
Service automation reducing or eliminating numerous activities
Examples: online bookings with automatic client data retrieval, automatic booking confirmation
emails to users, digital drivers & vehicles planner, automated services KPIs and monthly reporting,
digital driver logbook, automated invoicing, enhanced ride sharing, enhanced carpooling, etc.
Cost
avoidance
Efficiencies for the UN system and reduction of overhead costs
Examples: increased ridesharing and carpooling results in saved trips and significantly lower
operational costs; with operational services data, fleet optimization can be achieved for model
profiles and total vehicles
Cost recoveryAdditional utilization rate and ride sharing from easier booking services for mobility
Carpooling to other Agencies with spare vehicle capacity
Quality
improvements
Significantly improved customer experience
Streamlining of service management across locations, countries and UN Agencies
Increased transparency of service accountability
CO2 emission reductions from increased ride sharing, carpooling and fleet right sizing
Streamlined customer satisfaction tracking and continuous improvement
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TANZANIA
KEY CHALLENGE
• greement to use other gency’s vehicles (inter-
Agency hub)
“The Humanitarian Booking Hub is transforming the way we manage our transport services in Tanzania,
for our users, drivers and management. The platform has maximized the use of our fleet and enhanced
transparency on the use of office vehicles.”
KEY BENEFITS
• Effective management of fleet
• Carpooling (saved trips)
• Easier trips planning
• Improved quality of service
Leyla N’DomanICT Analyst
Dar es Salaam
Feedback from our usersUNDP
SOMALIA
KEY CHALLENGE• Adoption of digital logbook
“The Humanitarian Booking Hub has completely transformed the way in which we manage our operations
in Somalia, for our users, drivers and management. Many manual tasks have been reduced or eliminated
completely (less paperwork) and the quality of the service offered has improved through the use of the
digital platform service delivery through real-time monitoring of requestor (Staff) satisfaction”
KEY BENEFITS• Carpooling (saved trips)
• Less paperwork
• Easier trips planning
• Improved quality of service
• Build the capacity of drivers
Jebril Warsame Bile Mohamed
Admin Officer Admin Associate, Fleet Manager
UNICEF, Mogadishu UNICEF, Mogadishu
Feedback from our usersUNICEF
BANGLADESH
KEY CHALLENGE• More authority for fleet manager to change
things (editorial options)
“The Humanitarian Booking Hub is a paradigm shift to our communication style among the users,
dispatchers and drivers. It has reduced a lot of voice calls but has kept all well informed and in
details through email notification. Digital Office is helping us to allocate drivers easily which has
reduced paperwork significantly and eliminated printing…..”
KEY BENEFITS• Quick to connect
• Good bye to request printing
• One click, all informed!
Jupiter ChakmaAdministrative Associate
Bangladesh Country Office
Feedback from our usersUNICEF
• Download the Humanitarian Booking Hub mobile APP now
• Test our services for 1 month to explore benefits and efficiency gains
• Consult the Practice Notes
• With services description, benefits and efficiency gains
• Talk to local WFP and UNICEF colleagues already using our services
• Contact our team of experts in service roll out and change management:
• We are happy to organize dedicated OMTs, Agencies or single locations
demo
UN Passenger Mobility & CarpoolingHow to adopt our services and shape together UN carpolling
ROLL-OUT & WAY FORWARD
IF YOUR BOS IS IN DEVELOPMENT
IF YOUR BOS IS COMPLETED
INCLUDE IN BOS REVIEW
INCLUDE IN YOUR BOS
NOW
WAY FORWARD
Q&A & FUTURE COLLABORATIONS
HIGH-IMPACT COMMON SERVICES: Feb, 2021
Sustainable Cafeteria
Learn how to collaborate on Common Mobility and Carpooling.
Learn how to implement training & a business case to introduce energy efficient practices in your premises.
Learn about a new cafeteria, cafe, & catering concept that considers an impact on users & society. Join with Microsoft Teams:
Wed, Feb 17, 8:00 am NY
Green Energy ServicesRegister with GotoWebinar:
Tue, Feb 23, 11:00 AM-12:00 PM NY/EST
Thu, Feb 25, 5:00 AM-6:00 AM NY/EST
UN Common Mobility & Carpooling Platform
Wed, Feb 10, 11:00 AM-12:00 PM NY/EST
Thu, Feb 11, 5:00 AM-6:00 AM NY/EST
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Development Coordination Office
Country Business Strategy